We knew we needed to add subscriptions to our tool bag, but finding and choosing the right partner was a task in and of itself. I am pleased to say that Ordergroove was the perfect fit for us. The set-up process was a bear; however, because of our existing Shopify apps and technology, Ordergroove did a fantastic job integrating and owning. Once launched, we have seen nothing but instant success. Thanks, Ordergroove Team! Review collected by and hosted on G2.com.

My dislike is less Ordergroove specific and more around the set-up process in general—all of which Ordergroove did a fantastic job holding my hand through it and getting us launched through all the mini projects needed. Review collected by and hosted on G2.com.

We have found that the customer support with Ordergroove is amazing! Our Customer Success Manager Dan has been proactive in helping address retention struggles and identifying areas of opportunity for us. We receive responses to concerns timely from tier 1 support. We've been able to redesign key features of our website quickly to make for a better UX. Review collected by and hosted on G2.com.

The back-end functionality has vastly improved over the years with new reporting and analytic features. We find that because Big Commerce isn't a priority, that native connections are available making building retention difficult. Daily user navigation, specifically searching customers, tends to be glitchy and requires multiple re-freshes to display the user. Our team heavily uses this platform and the constant time-outs, sometimes in the middle of assisting customers, can also be frustrating. Review collected by and hosted on G2.com.

Simply put, Ordergroove has allowed us to manage subscriptions better and add value to our customers. Having a dedicated platform for tracking and increasing the LTV of every single subscriber has driven retention and profit for us as a business. Review collected by and hosted on G2.com.

It was complex as an email marketer to have our subscription emails going out through the Ordergroove platform instead of our own, but their recent Klaviyo integration has changed that completely. Review collected by and hosted on G2.com.

Partnering with Ordergroove took our subscription experience to the next level. We were previously working with a different subscription provider but running into layers of issues, especially as our business grew quickly and we needed a partner who could help us scale. Ordergroove helped us enable a better subscriber experience that resulted in a much higher customer lifetime value. We also saw a drastic reduction in the number of support calls we get from subscribers after migrating to Ordergroove.

We think of the Ordergroove team as an extension of our team. They are as invested in our success as we are and they are excellent partners. Together we have worked really hard on growing our subscription program and we are definitely reaping the benefits.

The team has extensive experience in the space and offers exceptional support. I’d recommend the platform to those looking for a subscription partner! Review collected by and hosted on G2.com.

Ordergroove doesn't have every out of the box integration that many of the plug and play Shopify tools have. The integrations can require a little development more work than some of the others, but for us the customization and platform capabilities are worth it. Review collected by and hosted on G2.com.

We really value the instant upsell feature as it allows our subscribers to add our wide selection of seasonal items to their next subscription order, especially offering our subscribers a 10% off discount to any add-on products, ensuring they are feeling like our VIP customers. Review collected by and hosted on G2.com.

The way Ordergroove manages the product catalog is a bit outdated, having to upload a csv each time we want to make an update is a bit of a task. However, they are actively working on making this process much easier. They also always want to hear feedback from us directly to make sure they know exactly we are looking for from them which is really appreciated. Review collected by and hosted on G2.com.

The Ordergroove team has been instrumental in ensuring our recurring revenue growth. The tools seem to get better by the day and we receive so much support as they grow. Compared to competitors, we rarely have bugs or issues with this platform and are provided prompt support when we do. Review collected by and hosted on G2.com.

We have found that some of the self-service and detailed features we would like are not yet available but that could be why we don't experience issues with the platform. Review collected by and hosted on G2.com.

Ordergroove is a top of the line product and the team works tirelessly to support our fast growing subscription program.

Since launching Ordergroove, we've seen a significant increase in customer retention and loyalty, as well as a boost in overall revenue.

One of the capabilities that has been the most impressive is the platform's ability to seamlessly integrate with Shopify. This has made managing our subscription program much easier and more efficient, allowing us to focus on providing exceptional coffee and service to our customers.

What's more, the level of support we've received from the Ordergroove team has been exceptional. From onboarding to ongoing assistance, they have been with us every step of the way to ensure that our subscription program runs smoothly and effectively.

Overall, we are extremely satisfied with our experience with Ordergroove and would highly recommend it to any business looking to grow their subscription program. It's an excellent solution that truly delivers on its promises. Review collected by and hosted on G2.com.

Honestly I have very few complaints. Most of our difficulties result from getting ordergroove's code to work with our heavily custom shopify theme. This can be annoying but it's not ordergroove's fault. They've even given us time with their developers to help troubeshoot code on the fly! Review collected by and hosted on G2.com.

Ordergroove is an incredible subscription platform that has had a remarkable positive impact on our business. Not only does it offer revenue-boosting features and progressive discount capabilities, but their merchant success management and technical support is exceptional. The platform is user-friendly and the support team is knowledgeable and always ready to assist. Highly recommend. Review collected by and hosted on G2.com.

Everything's great and they are always looking to improve. Review collected by and hosted on G2.com.

Ordergroove gave us the ability to offer online subscription management to our customers. The ease of use has helped us double our continuity business over the last 18 months. Review collected by and hosted on G2.com.

Like any integration process, it came with some challenges. The OG team provided a high level of support throughout the process. Review collected by and hosted on G2.com.

Advanced customization capabailities

Subscription Management Interface for Customers

Hands-on Support team

Robust roadmap rolling out features that will greatly improve admin experience. Review collected by and hosted on G2.com.

Difficulty migrating subscriptions from another app Review collected by and hosted on G2.com.