I’ve used Cortex since version 1 in the early 2000s to the current version. As we were an early adopter of the database, it was set up around some of our working protocols, such as how we managed the difference between Stories and Albums and how it seamlessly integrated our 75 year catalogue numbering system. The system’s flexibility is beneficial on so many levels as we can usually find good workarounds for most new tasks for anything it cannot do. Review collected by and hosted on G2.com.

More control over the reports such as adding columns when needed, created more bespoke reports based on chosen criteria. Security profiles, permissions and workflow functions can be challenging to work out, but overall the system is excellent, especially compared to others on the market. Review collected by and hosted on G2.com.

We've used Cortex since the days when it was called Teldin in the 1990s. Best features are it's flexibility as there's often more than one way to solve a problem, the support is timely, fair and always clearly communicated, it integrates seemlessly with our own production protocols which were created pre-Cortex and generally has twice as many features as we'll ever need. The way new features are pooled from Cortex clients into the core product is very helpful. Previously we created bespoke functions, but most of these have been absorbed into the core product. Also, the team are very knowledgeable on how we use the database, which is an advantage as there's so much complexity. Review collected by and hosted on G2.com.

Some admin functions such as security profiles and workflows can be quite complex to set up. Static page editing could also be improved, but this could be related our bespoke design elements. The Help guides are improving, so self-service is getting easier, but it's complexitty means you sometimes need to consult staff beyond the online recommendations. Upgrades can be difficult if your version carries bespoke functionality or design, but the team are knowledgeable and always aware of your version. Review collected by and hosted on G2.com.

The system is robust, customizable, scalable, and allows for granular application of both metadata and permissions. We have been able to configure a pan-institutional DAMS for a variety of users, use cases. and content types, allowing for greater collaboration, governance, and standards around our institutional assets. Regular system upgrades, feature enhancements, a communicative account manager, and an active ticketing portal ensure our staff is supported and our DAMS continues to mature. Review collected by and hosted on G2.com.

It’s a complex system that can be intimidating for new users. The ability to customize is a plus, but it also means that questions regarding our specific environment can’t always be answered in the documentation and solutions can’t necessarily be configured independently. Would also love to see reporting and analytics evolve with future versions. Review collected by and hosted on G2.com.

What I love most about OL DAM is how customizable we can make our templates for staff. This one of our biggest issues prior to using OL and now that we have it, it is amazing! ANother thing that is very beneficial and important is how accessible we can make our DAM to internal and external partners. We are able to now make assets visible for certain groups v others and vice a versa. Allowing our usuers to create their page to their needs via filters, collections, sharing assets, etc. has made it very user friendly. which is a blessing! Review collected by and hosted on G2.com.

Overall OL DAM has been successful but since we are still in the early phase of having OL DAM we are running into downloading errors, template creations but importantly since there is sooo much that we can customize users are having a lot of questions on how to exactly use the DAM, they are having issues uploading images/files, download options not working and also the time it takes to create the templates and add the fields to it, it is very tedious especially if we have templates that have multiple options. Again, since we are still new and learning the ins and outs of the platform I am seeing more issues than say afte a year of using it and that is okay. Oh also, another thing is being able to customize templates after they have been completed, this might be something we can do but need to learn how to do it since users use the same template and updating something that is already created is huge v having to start all over again. Review collected by and hosted on G2.com.

The team at Orange Logic immediately understood our use case. They were able to show us similar organizations to ours and emphasized what was important to us. We are a template heavy non profit due to our many chapter and national staff who need to customize based on their local regions. The OL team worked with us on exact use case scenarios to ensure we were comfortable with all aspects of the tool - even things that were out of scope at the time but could be useful in a phase 2 launch! Review collected by and hosted on G2.com.

I truly can't find many things that we dislike. Perhaps the ticketing system? When working through implementation, most things must be documented via tickets and that takes extra time for our team when trying to move swiftly. Review collected by and hosted on G2.com.

Our organization - a museum library - needed a new DAM that would help us store, find, and retrieve assets for our user community in ways that our old DAM system could never do. We researched and interviewed a wide variety of DAM candidates and found that OrangeDAM was the only one that could help us effectively manage our media assets: moving images and sound. Their caption management tool allows us to easily caption and make searchable film/video and audio files and provide our user community with a new level of access that wasn't available to them (or us) before. This is a game changer in making our media collections findable/searchable for our users. We also have the ability to link assets so that video or audio files are presented with their accompanying scripts, press materials, etc to provide users with a more holistic view of our media collections. They also worked with us to integrate into OrangeDAM a new tool (similar to OCR) to help better transcribe handwritten manuscripts, of which we have many thousand in our special collections area. There are a lot of tools that exist to help make a better user experience and we're still exploring them after a year of working with the product. And they just released OrangeMAM, which we are also looking at to further assist us in managing our video workflow. We're excited to see that as well. Review collected by and hosted on G2.com.

There is so much to learn about the system that it can overwhelming, especially if you don't have much DAM experience. However, they just released a new learning center that is more in depth and intuitive than the former help center and has helped us answer internal questions and complete more advanced tasks. OL also provides 'office hours' in which customer's can ask specific questions about OrangeDAM in a live virtual enviroment. That is very helpful for clarifying how tools work or for questions specific to customer's specific instance of the system. Review collected by and hosted on G2.com.

A central source of truth for our organizations content. We no longer have to rely on email and local drives when trying to find what we need. To get to the point, I save so much time! Review collected by and hosted on G2.com.

It took us awhile to onboard but it's been 5 years now so I can't speak to the current onboarding experience. Review collected by and hosted on G2.com.

There are very many configuration options to support a workflow request or goal. It helps if your organization has defined flows for image approval, rights management, security/visibility, etc. Review collected by and hosted on G2.com.

Implementation team made key decisions without consulting the client which led to brittleness in the system when it came time to upgrade and evolve workflows. Post implementation, it’s harder to get a timely response on tickets. Review collected by and hosted on G2.com.

Orange Logic (OL) offers a complete DAM solution that can be customized directly by our system administrators and DAM Ops once they get the proper knowledge. Even if it can be a bit complex to understand at first as it has been built to adapt to any scenario, the documentation is complete and well organized, and OL remains well involved and close to its clients. Cortex is solid, is supports the load for our thousands of users daily, we've barely met a bug, allowing us to focus on refining our processes, fine tuning the functionnalities being proposed natively and focusing on the onboarding. We exploit only a part of what is available but the potential is huge, especially when you look for automation and Marketing Resource Management. It integrates well in our ecosystem, thanks to all the native connectors and its API first approach. Review collected by and hosted on G2.com.

By experience, I would recommend to spend the necessary time to understand well the solution and comes with a clear set of requirement so that it can be translated in the solution with the right customization. Being assisted by a consulting company that would manage this translation between your proceses and Cortex may be a good idea. Although most of the DAM features are intuitive (download, upload, share ...), the security requires to allocate enough time to be properly set but I guess it is quite common with DAM solutions, and the navigation can be disturbing at first everything is an asset there (a project, an digital asset, a person ...) so the navigation feels the same everywhere and you could get lost. Do not plan to build everything all at once (DAM and MRM), it can become quite complex quickly. But really this is a matter of time, investment and method. The solution is really worth it. Review collected by and hosted on G2.com.

I use Orange DAM daily and there are so many different features to accommodate different workflows and team needs. I am also impressed with some of the features for specific file types, like auto-captioning for audio files or automatically tagging images about their content to aid in searching later. Orange Logic also responds quickly to questions we have and issues we raise. Review collected by and hosted on G2.com.

Because of all the things that Orange DAM can do, it can be complex to set up certain features. Administrators should be tech savvy as there are a lot of systems and facets to be aware of. Review collected by and hosted on G2.com.