[
Oracle ... Reviews
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[
Oracle ... Reviews
](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews)

# Oracle Utilities Customer Care and Billing Solutions Features

##### 
## Operations (9)

ERP Functionality - Utilities' CIS

Mimics ERP software functionality to provide utility companies with streamlined business management tools

Customer Information Tracking - Utilities' CIS

Monitors and collects customer usage and payment information and activitiy

Payment Customization - Utilities' CIS

Provides flexible or customizable pricing rates and options

Industry Adaptation - Utilities' CIS

Provides the capability for systems to adapt to or evolve with changes in industry, market, and energy/utility devices

Employee Training - Utilities' CIS

Provides the means to educate, train, and empower utility company employees upon implementation of the system

Progress Tracking

Reporting on how each user, task or process has advanced since its initiation

Cost Tracking

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Asset Tracking

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Electronic Payments

Electronically collect payments for goods or services

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##### 
## Customer Management (4)

Customer Service - Utilities' CIS

Facilitates the provision of exceptional customer service

Social Media Integration - Utilities' CIS

Integrates with or supports social media channels for customer engagement

CRM Functionality - Utilities' CIS

Mimics CRM software functionality to provide utility companies with streamlined customer relationship management tools

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

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##### 
## Additional Functionality (46)

Rate Management

Track/optimize rates in relation to usage

Auditing

Examine established processes and records to ensure accuracy, compliance, and policy adherence

Workforce Management

A set of processes to optimize the productivity of its employees

For Natural Gas

Utility billing for natural gas

Customer Database

A collection of customer information such as contact details, demographics, previous interactions, etc.

Dispatch Management

Manage sending personnel and resources to a site as needed

Fixed Asset Management

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Preventive Maintenance

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Penalty/Cut-Off Processing

Charge fees or cut off service due to late/missing customer payments

Configurable Workflow

Configure existing workflows to meet your organization's needs

Workflow Management

Create, design and manage workflows for repetitive tasks

Alerts/Escalation

System alerts about the need to escalate an issue or request

Equipment Maintenance

Manage procedures that ensure organizational equipment remains in working condition

For Trash

Utility billing for trash/garbage

Maintenance Management

Manage, maintain and track the performance of assets and equipment

Monitoring

Observe and track the demand, usage, progress or quality of a system, product, or user

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Support Ticket Management

Allow customers/users to submit support queries and service requests

Customizable Reports

Alter the layout and content of reports

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Demand Forecasting

Forecast customer demand using historical insights and simulations

Asset Lifecycle Management

Manage assets throughout their lifecycle to optimize profit

Inventory Management

Track and manage inventory levels to maintain proper supply

Data Capture and Transfer

Import, collect, and capture data from multiple sources

For Water

Utility billing for water

Self Service Portal

Online portal through which end users can access the system, manage tasks, or obtain information

Incident Management

Manage and track all disruptions and incidents

Data Visualization

Graphical representation of data

Benchmarking

Compare key metrics for the business against prominent players in the industry

Expense Management

Plan, pay and track business related expenses.

For Electricity

Utility billing for electricity

Mobile Access

Access software remotely via mobile devices

Maintenance Scheduling

Schedule predetermined or ad hoc maintenance services and labor requests

Historical Reporting

Information, data and reports that are being tracked over time

Scenario Planning

Develop potential scenarios to identify risks and opportunities

Compliance Management

Track and manage adherence to policies for any service, product, process, or supplier

Metered Billing

Integrated or built-in billing calculated by customer usage levels of a product/service

Database Support

Supports common databases such as MySQL and Oracle

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Billing Rate Management

Setting up the amount/charge for per hour of work by a company or professional

Work Order Management

Creating, assign, and track jobs and/or tasks for work orders

Routing

Plan daily routes to optimize employee scheduling and provide directions

Real-Time Reporting

Active reporting of data and metrics

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

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## Top-Rated Alternatives

[

 ![TrueBill](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4dd533fd7b50c9b8e28a21fdbd1125e1/truebill.png "TrueBill")

TrueBill

3.7/5(3)

](https://www.g2.com/products/truebill/reviews)

[

 ![SAP Utilities Customer Engagement](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3e927524252026a11ef2b5e0aa372571/sap-utilities-customer-engagement.jpg "SAP Utilities Customer Engagement")

SAP Utilities Customer Engagement

5/5(2)

](https://www.g2.com/products/sap-utilities-customer-engagement/reviews)

[

 ![Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_715063b95839f67b8d02bb1e81474d29/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud.jpg "Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)")

Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)

4.8/5(4)

](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews)

[
View All Alternatives
](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/competitors/alternatives)

##### Categories on G2

[Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis)

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