Verified User in Computer Software
CC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"very likely"
5/5
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

field ops, creation of v-model,payments, CREDIT AND COLLECTION Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

connected to more edge system,AMI METER, Review collected by and hosted on G2.com.

Verified User in Utilities
AU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"CC&B has allowed EPE to configure rates in timely manner"
5/5
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

The system is very flexible and has allowed us to implement rate changes rapidly. I like the features and the ease of design. You can change functionality with a click of a button which saves hours of development time and resources to concentrate on other issues. Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

Payment processing for customers who are paying multiple accounts with one payment. Some of the help screens are not updated. Review collected by and hosted on G2.com.

Verified User in Utilities
CU
Verified User in Utilities
Enterprise (> 1000 emp.)
"Perfect CRM solution for utilities with mid and large customer base"
5/5
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

Robust billing core engine. One solution for billing, payments, metering and can maintain assets(meters) too. Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

Maintenance and installation. Few features are not so easy to customize Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Needs update"
1.5/5
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

It works, just not 100%how. Aways need more time to practice. Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

Not much it's fine, need a lot more practice Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Experience a great customer service software.."
4.5/5
What do you like best about Oracle Utilities Customer Care and Billing Solutions?

all customer data you can manage well and view details easier way.

All request and complaint by customers you can access easily at runtime. Review collected by and hosted on G2.com.

What do you dislike about Oracle Utilities Customer Care and Billing Solutions?

Slow ness some time otherwise the nice customer care software ever known Review collected by and hosted on G2.com.