---
title: Oracle Utilities Customer Care and Billing Solutions Reviews
meta_title: 'Oracle Utilities Customer Care and Billing Solutions Reviews 2026: Details,
  Pricing, & Features | G2'
meta_description: Filter 15 reviews by the users' company size, role or industry to
  find out how Oracle Utilities Customer Care and Billing Solutions works for a business
  like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 15
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Utilities
  url: https://www.g2.com/categories/utilities
---


# Oracle Utilities Customer Care and Billing Solutions Reviews
**Vendor:** Oracle  
**Category:** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 15
## About Oracle Utilities Customer Care and Billing Solutions
Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, and prepare for change






- [View Oracle Utilities Customer Care and Billing Solutions pricing details and edition comparison](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A46%3A09+-0500&secure%5Bsession_id%5D=cc5474f2-d2bb-4d30-83ca-2e0288e9a061&secure%5Btoken%5D=6ff8bcd5ce9d13c4647eae484f6ba1d3b38c5efdb3d6f9fe60eb97591065f859&format=llm_user)

## Oracle Utilities Customer Care and Billing Solutions Features
**Operations**
- ERP Functionality - Utilities' CIS
- Customer Information Tracking - Utilities' CIS
- Payment Customization - Utilities' CIS
- Industry Adaptation - Utilities' CIS
- Employee Training - Utilities' CIS
- Progress Tracking
- Cost Tracking
- Asset Tracking
- Electronic Payments

**Customer Management**
- Customer Service - Utilities' CIS
- Social Media Integration - Utilities' CIS
- CRM Functionality - Utilities' CIS
- Third-Party Integrations

**Additional Functionality**
- Rate Management
- Auditing
- Workforce Management
- For Natural Gas
- Customer Database
- Dispatch Management
- Fixed Asset Management
- Communication Management
- Preventive Maintenance
- Penalty/Cut-Off Processing
- Configurable Workflow
- Workflow Management
- Alerts/Escalation
- Equipment Maintenance
- For Trash
- Maintenance Management
- Monitoring
- Billing & Invoicing
- Support Ticket Management
- Customizable Reports
- Generative AI
- AI Copilot
- Demand Forecasting
- Asset Lifecycle Management
- Inventory Management
- Data Capture and Transfer
- For Water
- Self Service Portal
- Incident Management
- Data Visualization
- Benchmarking
- Expense Management
- For Electricity
- Mobile Access
- Maintenance Scheduling
- Historical Reporting
- Scenario Planning
- Compliance Management
- Metered Billing
- Database Support
- Reporting & Statistics
- Billing Rate Management
- Work Order Management
- Routing
- Real-Time Reporting
- Activity Dashboard

## Top Oracle Utilities Customer Care and Billing Solutions Alternatives
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  - [SAP Utilities Customer Engagement](https://www.g2.com/products/sap-utilities-customer-engagement/reviews) - 5.0/5.0 (2 reviews)
  - [Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews) - 4.8/5.0 (4 reviews)