--- title: Oracle Utilities Customer Care and Billing Solutions Reviews meta\_title: 'Oracle Utilities Customer Care and Billing Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how Oracle Utilities Customer Care and Billing Solutions works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 15 scale: '5' date\_modified: '2026-07-07' parent\_category: name: Utilities url: https://www.g2.com/categories/utilities --- # Oracle Utilities Customer Care and Billing Solutions Reviews & Product Details Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, and prepare for change * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle Utilities Customer Care and Billing Solutions Community](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/discuss) Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/pricing) ## Top-Rated Alternatives [ ![TrueBill](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TrueBill") TrueBill 3.7/5(3) ](https://www.g2.com/products/truebill/reviews) [ ![SAP Utilities Customer Engagement](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Utilities Customer Engagement") SAP Utilities Customer Engagement 5/5(2) ](https://www.g2.com/products/sap-utilities-customer-engagement/reviews) [ ![Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)") Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud) 4.8/5(4) ](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/competitors/alternatives) ## User Insights Average based on 15 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/20/2023 "very likely" 5/5 What do you like best about Oracle Utilities Customer Care and Billing Solutions? field ops, creation of v-model,payments, CREDIT AND COLLECTION Review collected by and hosted on G2.com. What do you dislike about Oracle Utilities Customer Care and Billing Solutions? connected to more edge system,AMI METER, Review collected by and hosted on G2.com. What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you? ALL THE BUSINESS PROCESS, INTERST TO LEARN NEW THINGS Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Mid-Market (51-1000 emp.) 9/17/2019 "CC&B has allowed EPE to configure rates in timely manner" 5/5 What do you like best about Oracle Utilities Customer Care and Billing Solutions? The system is very flexible and has allowed us to implement rate changes rapidly. I like the features and the ease of design. You can change functionality with a click of a button which saves hours of development time and resources to concentrate on other issues. Review collected by and hosted on G2.com. What do you dislike about Oracle Utilities Customer Care and Billing Solutions? Payment processing for customers who are paying multiple accounts with one payment. Some of the help screens are not updated. Review collected by and hosted on G2.com. What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you? Billing, revenue collections and providing customers with payment options and manage their bills through budget billing, We are also using the information in the system to empower our customers and help them conserve energy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") CU Verified User in Utilities Enterprise (\> 1000 emp.) 9/2/2019 "Perfect CRM solution for utilities with mid and large customer base" 5/5 What do you like best about Oracle Utilities Customer Care and Billing Solutions? Robust billing core engine. One solution for billing, payments, metering and can maintain assets(meters) too. Review collected by and hosted on G2.com. What do you dislike about Oracle Utilities Customer Care and Billing Solutions? Maintenance and installation. Few features are not so easy to customize Review collected by and hosted on G2.com. Recommendations to others considering Oracle Utilities Customer Care and Billing Solutions: Go for it Review collected by and hosted on G2.com. What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you? Replacing decades old billing systems for utilities companies. New, modern, faster, better billing system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 3/3/2019 "Needs update" 1.5/5 What do you like best about Oracle Utilities Customer Care and Billing Solutions? It works, just not 100%how. Aways need more time to practice. Review collected by and hosted on G2.com. What do you dislike about Oracle Utilities Customer Care and Billing Solutions? Not much it's fine, need a lot more practice Review collected by and hosted on G2.com. What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you? Bill pay,pto Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 11/30/2018 "Experience a great customer service software.." 4.5/5 What do you like best about Oracle Utilities Customer Care and Billing Solutions? all customer data you can manage well and view details easier way. All request and complaint by customers you can access easily at runtime. Review collected by and hosted on G2.com. What do you dislike about Oracle Utilities Customer Care and Billing Solutions? Slow ness some time otherwise the nice customer care software ever known Review collected by and hosted on G2.com. What problems is Oracle Utilities Customer Care and Billing Solutions solving and how is that benefiting you? In call centre business bpo, kpo where you need to manage and view customer data . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/pricing) ##### ##### Oracle Utilities Customer Care and Billing Solutions Features Operations Customer Information Tracking - Utilities' CIS Payment Customization - Utilities' CIS Employee Training - Utilities' CIS Customer Management Customer Service - Utilities' CIS [ View More Features ](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/features) ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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