--- title: Oracle Social Cloud Reviews meta_title: 'Oracle Social Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Oracle Social Cloud works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 17 scale: '5' date_modified: '2026-08-07' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Oracle Social Cloud Reviews **Vendor:** Oracle **Category:** [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics) **Average Rating:** 3.7/5.0 **Total Reviews:** 17 ## About Oracle Social Cloud Oracle Social Cloud’s intuitive analytics tools empower marketers to discover, analyze and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. A unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud. Oracle Social Cloud includes the following social solutions: Application: • Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. • Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. • Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Platform: • A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments. ## Oracle Social Cloud Reviews ### 1. Oracle is an excellent platform with great technical support. **Rating:** 5.0/5.0 stars **Reviewed by:** Mia M. | Customer Support Professional , Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Oracle Social Cloud?** What I like most about this tool is that it has integration with data banks, so the results of each applied test can be sent to any member of the team. In addition, integration with other CRM services is a great benefit. This software is also compatible with several platforms. Something that I found surprising is how easy it was to use the user interface is easy to choose it as the default tool. Reporting was automated and enjoyable. **What do you dislike about Oracle Social Cloud?** The interface leaves much to be desired and the program has sometimes failed us. The number of incoming messages are also elements that we can not see from a panel, this is a great weakness. **Recommendations to others considering Oracle Social Cloud:** I recommend this tool if your goal is to achieve success through social networks. Sure that it is a reliable and powerful product. **What problems is Oracle Social Cloud solving and how is that benefiting you?** Great improvement in the integration in social networks and no problems. ### 2. One Stop Shop for Social Listening, Engaging and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Oracle Social Cloud?** I like all of the updates Oracle has made, especially in the fields of semantic API and aggregating responses in one stream or folder from multiple platforms. **What do you dislike about Oracle Social Cloud?** Certain elements such as paid placement would be mixed with organic until recently as far as reporting by stream. Now they have their own column for reporting. Company did not have Tumblr until recently. **Recommendations to others considering Oracle Social Cloud:** Engage with your customers but also with your reps to stay on top of updates and cool new features. Did you know you can listen in on the tone sentiment of posts and tweets, positive or negative, and tackle finding brand ambassadors and influencers as well as responding to issues with a few clicks? **What problems is Oracle Social Cloud solving and how is that benefiting you?** Oracle Social Cloud saves time and lets you listen and engage as naturally as before, but in one location with great reporting. ### 3. Excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua L. | Digital Marketing Specialist, Gambling & Casinos, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Oracle Social Cloud?** Either the ability to schedule my posts across multiple platforms at once, or the social listening tool which gave me all of the data necessary to show my boss. **What do you dislike about Oracle Social Cloud?** I will Say that the interface is not ideal. I actually Ended up switching to another platform so that my team would find it easier to learn the program especially the data analytics tool. **What problems is Oracle Social Cloud solving and how is that benefiting you?** No business problems. Mainly creating and executing campaigns and evaluating the subsequent data. ### 4. So you want to take Social to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Rhianna A. | Business & Integration Technology Leader | Oracle CX South Market Unit Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2018 **What do you like best about Oracle Social Cloud?** It is easy to use and has connectors for all the relevant Oracle Cloud apps that are fairly straight forward to configure. **What do you dislike about Oracle Social Cloud?** It would be great if there was a consistent UI and that it could be turned on as a module to other cloud apps. **What problems is Oracle Social Cloud solving and how is that benefiting you?** Monitoring client engagement, service issues, building brand identity ### 5. Social where it counts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2018 **What do you like best about Oracle Social Cloud?** The ability to post to several different social platforms with the click of one button. Make thing very nice and easy! **What do you dislike about Oracle Social Cloud?** It can take some time to get used to the format and learn how to use the program to its full potential. **Recommendations to others considering Oracle Social Cloud:** It is a must have tool to keep things streamlined and running in a smooth direction. **What problems is Oracle Social Cloud solving and how is that benefiting you?** I can use one platform to post to all others and it saves time and energy while reaching more people with the info we need to get out. ### 6. Oracle social cloud rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Oracle Social Cloud?** This software has excellent social analytics also can read cues for profession and education as well as identify the usual demographics, and can integrate with several third-party analytic tools. **What do you dislike about Oracle Social Cloud?** nothing everything good with oracle social cloud **Recommendations to others considering Oracle Social Cloud:** good product easy of admin **What problems is Oracle Social Cloud solving and how is that benefiting you?** maintains all our data in an archive so we can track trends. ### 7. Great Software for Social Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur S. | UI Developer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2016 **What do you like best about Oracle Social Cloud?** Integration with other CRM services is a huge benefit. This software is also a cross-platform compatible. **What do you dislike about Oracle Social Cloud?** The price, a bit pricy but does what it is supposed to do. **Recommendations to others considering Oracle Social Cloud:** Consider all softwares in the trial mode before making a decision **What problems is Oracle Social Cloud solving and how is that benefiting you?** Social Media Interactions on all platforms ## Oracle Social Cloud Discussions - [What is Oracle Social Cloud used for?](https://www.g2.com/discussions/what-is-oracle-social-cloud-used-for) - [View Oracle Social Cloud pricing details and edition comparison](https://www.g2.com/products/oracle-social-cloud/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A54%3A19+-0500&secure%5Bsession_id%5D=4ac65e3e-21e1-4786-be70-447b98bdf6c6&secure%5Btoken%5D=c8335f327b3f5d8e57576538c5eff3477f427332e827f0177cd6026e2049ba8b&format=llm_user) ## Oracle Social Cloud Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management ## Top Oracle Social Cloud Alternatives - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,373 reviews) - [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) - 4.4/5.0 (373 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,806 reviews)