UO

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

11/9/2019

"Comprehensive Customer support solution"

5/5

What do you like best about Oracle Siebel?

Siebel has a user-friendly interface with many different functions. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Siebel can seem a little overwhelming at first because of the many functions it has but ultimately it is a powerful tool. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

6/9/2021

"Sales Operations, Marketing, Campaing Management all in CRM"

3.5/5

What do you like best about Oracle Siebel?

I was using the Oracle Siebel CRM while I was working for the strategy department. It is very reliable to hold all CRM-related data such as sales pipeline, contracts, customer contacts, products. It is easy to learn. The reporting functionalities are great and easy to use.

Our organization was a multinational one with 20 plus countries and different regions. Even for such a large organization, the data analysis and processing were running smoothly. In summary, it is an all-in CRM package for large organizations. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

The user windows have to be configured very carefully during the initial installation. The business rules, data consistency rules have to be automized as much as possible; otherwise, cleaning the CRM data can be a pain. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

To facilitate efficiency, users should have a well-configured system and user manuals. I suggest manual periodical data cleaning if the IT did not implement automized business rules on data quality. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

It solved our problems for following the sales pipeline, campaigns, contacts, customer contracts. I can say that it helps a lot to organize new marketing campaigns, measure their effect on sales, and generate a forecast on revenue and gross margin levels based on the pipeline data. Review collected by and hosted on G2.com.

KS

Krishna S.

Sales Manager

Enterprise (> 1000 emp.)

6/18/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Service Request Solution"

5/5

What do you like best about Oracle Siebel?

It helps raise customer requests smoothly and then send notifications to the customer by Text, SMS, and email for their service request logged. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Sometimes it hangs and gives a technical error. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

It is very helpful software for resolving customer queries on time. After raising the request, it gives the customer request number too. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

It helps to resolve all customer queries in banking, such as statement requests, customer cheque logging, and raising customer complaints regarding their banking transactions. Additionally, we can track a request through the time and days it was raised. Review collected by and hosted on G2.com.

SS

Somit S.

CRM Developer

Mid-Market (51-1000 emp.)

4/17/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best On-premise CRM Software"

4.5/5

What do you like best about Oracle Siebel?

Siebel is the most reliable and stable CRM software with great scalability. It has lots of use cases. Easy integration. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Migration process is cumbersome. The UI needs some updating. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

Siebel CRM can be implemented in large companies with complex processes. It has several out of the box functionalities which can be used to deploy Siebel in short time frames. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Enabling the better usage of resources. The customer centric business is getting well managed. Increased productivity. Review collected by and hosted on G2.com.

AL

Aanish l.

Team Lead

Small-Business (50 or fewer emp.)

5/15/2021

"Best platform for data storage."

4.5/5

What do you like best about Oracle Siebel?

-It is easy to use.

-It is highly secure.

-Full of automated features.

-Easy to manage large database. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

-It is not so popular as other.

-Little old fashioned. Review collected by and hosted on G2.com.

SK

Shivaleela K.

CRM Consultant

Enterprise (> 1000 emp.)

4/20/2021

"Best CRM"

4/5

What do you like best about Oracle Siebel?

Comprehensive out-of-the box(OOTB) solutions, customizable and scalable. One of the best and user friendly interface. No downtime during some of the deployment. Many features can be controlled using application as an administrator. Supports most of the interfaces. Comes with built-in data loads. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Oracles limited support to OOTB features. Backward compatibility. Not a cloud solution yet. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

It provides many features without having to customize. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Data integrity and secure access to users. Roles and responsibilities can be setup easily and can be controlled using admin features without having to customize the code. Review collected by and hosted on G2.com.

MH

Michael H.

Lead Business Analyst

Enterprise (> 1000 emp.)

4/7/2021

"On Par with average"

2.5/5

What do you like best about Oracle Siebel?

This CRM has a logical work flow which gives reliable feedback

It is customizeable to an extent to make it work for you so it is not forcing you to make your business work to it. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

Like all other CRM they are designed for limited functionality

It is not user intuitive for the novice user

It could stand to have some new invigorating features added in order to set it apart from its competitors. In a head to head pepsi challenge, it would not stand out Review collected by and hosted on G2.com.

UF

Verified User in Facilities Services

Enterprise (> 1000 emp.)

1/26/2021

"Dumpster Fire"

0/5

What do you like best about Oracle Siebel?

The way it tries to organize customers and records is good. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

The system has the reliability of windows ME. As a field technician using Siebel’s corresponding mobile app “UDispatch” (where the “u” is supposed to be the greek letter mew so that it actually reads “microDispatch”) in conjunction with my service coordinators (who are the ones actually using Siebel), I am constantly losing hours worth of readings that I record in Siebel activities. My company email inbox is constantly spammed with system generated messages about Siebel outages while the IT dept plays whack-a-mole with one problem after another. I’ve been with the company for almost 5 years now and they’ve yet to have this software working correctly. If after 5 years I couldn’t get my product to work correctly for a customer, they wouldn’t be my customer anymore. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Enterprise (> 1000 emp.)

6/22/2021

"Not Flexible Enough for Retail"

2.5/5

What do you like best about Oracle Siebel?

It was easy to get started integrating with Siebel in order to bring the different business endpoints together. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

It takes a lot of configuration and there is not enough flexibility compared to the likes of Salesforce. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Siebel:

I would consider other competitors such as Salesforce or big players in the CRM space. Siebel just feels outdated. Review collected by and hosted on G2.com.

What problems is Oracle Siebel solving and how is that benefiting you?

Using it as a way to see customer orders across the supply chain stores, and various points of the business. Review collected by and hosted on G2.com.

CP

Chaz P.

IT Professional

Small-Business (50 or fewer emp.)

10/6/2020

"Well designed CRM with real business application"

3.5/5

What do you like best about Oracle Siebel?

This CRM offers real organisation and a logical work flow which really gives back to the sale executive.

It's solidly designed and has intuitive options and like it's competitors is highly customisable.

The shortcuts are really well thought out and add speed to the this CRM when you have an urgent tasks or at the end of the day finishing up. Review collected by and hosted on G2.com.

What do you dislike about Oracle Siebel?

CRMs are generally limited, no chat, video chat or advantage conference tools which as a single system like Slack for example are multi-dynamic. Review collected by and hosted on G2.com.