--- title: Oracle Siebel Reviews meta\_title: 'Oracle Siebel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 467 reviews by the users' company size, role or industry to find out how Oracle Siebel works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 467 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Siebel Reviews & Product Details The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle Siebel Community](https://www.g2.com/products/oracle-siebel/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 25 months [ View More Pricing Information ](https://www.g2.com/products/oracle-siebel/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-siebel/competitors/alternatives) ## User Insights Average based on 467 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Oracle Siebel Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle E-Business Suite ](https://www.g2.com/products/oracle-e-business-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More ![Nadeem ul H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadeem ul H.") NH Nadeem ul H. Senior Human Resources Generalist Enterprise (\> 1000 emp.) 8/9/2024 "convenient to use, efficient, fast" 4.5/5 What do you like best about Oracle Siebel? convenient to use, efficient, fast, effective Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? the price should be a bit less. so please work on that Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? sometimes it lacks when we try to use it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil B.") AB Anil B. Senior Systems Support Engineer Enterprise (\> 1000 emp.) 3/22/2024 "Siebel to have your business on track" 4.5/5 What do you like best about Oracle Siebel? Having better Patch Upgrades and releases on time by Oracle Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Siebel Architecture and use of different servers in architecture is quite complex for newbies to get into Siebel world. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? In my Project Siebel is used as a Platform to create all the tickets/Issues through the pollers. All the tickets will be created automatically Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/2/2024 "I used Siebel open UI and it is very good CRM alternative for leading options." 4/5 What do you like best about Oracle Siebel? We can do so many modifications with EAI and connectivity between apps. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Very skill full people can work on its development. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? We used Siebel CRM in Power ans telecommunications forum and it was very helpful to solve end users problem related to campaign, lead generations, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rohit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit R.") RR Rohit R. Digital Manager Small-Business (50 or fewer emp.) 5/2/2023 "Understanding the pros and cons of Oracle Siebel" 4/5 What do you like best about Oracle Siebel? Twenty distinct sectors are covered by the industry-specific solutions offered by Oracle Siebel CRM. Oracle Siebel CRM has several CRM capabilities that can help businesses increase the quality of their customer service and is most suitable for mid- to large-sized businesses. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Despite being a trustworthy tool for managing customer and sales data within the company, it has some shortcomings. When you access client data in bulk, it might be time-consuming. To expedite the procedure, you must therefore accomplish it in small pieces. The same holds true if you wish to export the data you've just retrieved from the system. If the data is too large for the system to handle, it could be slow. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? It is a fantastic all-around tool for my marketing and sales initiatives. It includes a variety of features that are hard to find in a single product. I can easily do numerous jobs and handle all of the data for my company with Siebel 8.0. Most jobs can be automated with its assistance, allowing me to free up resources like my personnel and time. With this kind of solution, everything works perfectly quickly, increasing our company's efficiency. You will be proficient once you get going because the user interface is straightforward. The instrument is more effective as a result. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") IT Verified User in Telecommunications Mid-Market (51-1000 emp.) 4/21/2023 "Oracle SIebel CRM - best CRM available and more!" 5/5 What do you like best about Oracle Siebel? Oracle Siebel provides tools to manage and automate the sales process, including lead management, opportunity management, and forecasting. Oracle Siebel allows customers to create and manage marketing campaigns, track campaign performance, and measure ROI. It offers a comprehensive set of tools for managing customer service interactions, including case management, knowledge management, and service level agreements. It also supports multiple vertical industries such as Telecoms, Public Sector, Finance and alot more. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? One common criticism of Oracle Siebel is that it can be complex and difficult to implement, especially for smaller businesses without dedicated IT staff. Oracle Siebel's user interface is outdated out of the box and difficult to navigate, which can hinder user adoption and productivity. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? Oracle Siebel provides robust analytics capabilities that enable businesses to gain insights into customer behavior, preferences, and needs. This information can be used to develop more targeted marketing campaigns, improve customer service, and make data-driven business decisions. Oracle Siebel can help businesses improve communication and collaboration among employees, partners, and customers. By providing a centralized platform for communication and document management, businesses can improve their overall productivity and efficiency. Oracle Siebel can also help businesses improve their customer experience by providing tools to manage customer interactions across multiple channels, including email, phone, chat, and social media. By providing a consistent and personalized experience, businesses can improve customer satisfaction and loyalty. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tarannum m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarannum m.") TM Tarannum m. Assistant Manager Mid-Market (51-1000 emp.) 10/5/2023 "Oracle Siebel review" 4.5/5 What do you like best about Oracle Siebel? It is the one of the best CRM application which we can use for the Customer management and. Order management system.it is user friendly . having a multiple functions and easy to use Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Sometime it will take time to load the application Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? We are using this for managing the telecommunication customers on it Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Marcus G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcus G.") MG Marcus G. CEO - Corporate life coaching provider for employees Mid-Market (51-1000 emp.) 3/3/2023 "Abysmal. Slow, buggy, non-intuitive." 0/5 What do you like best about Oracle Siebel? I like that sometimes it works and most of the time the information is accurate. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? It is apparent that Oracle does not employ any UX developers. The software looks like it was a reject from the 1970s. It is so outdated, so complex, so cumbersome, so non-intuitive, so people unfriendly and buggy it is beyond comprehension today. I thought Oracle was a pretty large software company, but they do not hire competent programmers. I have used this piece of garbage for over 3.5 years. The learning curve is about 18 months. Daily use is an exercise in frustration and a truly amazing amount of wasted time repeating steps. Going back and forth between screens and hunting for the information needed. It hangs and crashes frequently. I have used various software over the years and consider myself reasonably tech-savvy and a quick learner. Many of my coworkers still find this extremely difficult to use after years of daily, painful exposure to this pathetic coding. Oracle should genuinely be ashamed of itself. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? This is a combination of POS, CRM, and inventory management. It connects with Outlook and zip-whip. It is incredibly slow, always buggy, the error messages are incomprehensible and therefore completely unhelpful, and so freaking cumbersome to use. It requires constant back and forth to multiple screens to hunt for the information with no good way of collecting it into one place. The retail checkout process takes a ridiculously long time and is absurdly complicated. If grocery stores had to put up with this horrible level of efficiency, customers would revolt. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Yael J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yael J.") YJ Yael J. Senior Business Solutions Architect Enterprise (\> 1000 emp.) 10/8/2023 "Extremely customizable and adaptation tool" 5/5 What do you like best about Oracle Siebel? The highly adaptive and customizable as well as the complete out if the box and best of practice funtionalities included. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Some.users (sales) would appreciate better compatibility with mobile devices. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? User requirements for quoting and ordering complex telecom products Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vinay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinay R.") VR Vinay R. Senior Data Analyst Enterprise (\> 1000 emp.) 10/10/2023 "VK siebel review" 3.5/5 What do you like best about Oracle Siebel? Ease of usage, understandabilty, simple and powerful Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Legacy UI no mordern features available . Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? Sales and marketing insights Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 5/19/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Solid platform from CRM industry dominator" 3.5/5 What do you like best about Oracle Siebel? That it is possible to connect easily to other enterprise apps and databases. I like the tools interface as it is easy to use and quite flexible. Haven't had much experience with competitors so can't compare much, though. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? It is kind of monolithic, and if you need to do something special or weird integration-eise, it can be difficult to get help. I would like to see the ability to reach a real person improved. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? I am not currently using it, but when I did it was to integrate Siebel's CRM to existing product configuration tools. It did a decent job on that front but it could have been easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Oracle Siebel? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle Siebel ](https://www.g2.com/products/oracle-siebel/discussions/new) ![Sami M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sami M.") SM Sami Mohamed • Last activity over 6 years ago What language is Siebel written in? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) MI Marco Indoni • Last activity almost 6 years ago What's the best way to practice the navigation in the software? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) [ View all Discussions ](https://www.g2.com/products/oracle-siebel/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 25 months ### Average Discount 21% [ View More Pricing Information ](https://www.g2.com/products/oracle-siebel/pricing) Oracle Siebel Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-oracle-siebel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-siebel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25766ae17f5460c7bbb9e5ff30ce6e4f/oracle-sales-cloud.png "Product Avatar Image") Oracle Sales Cloud 3.9/5(158) [ Compare Now ](https://www.g2.com/compare/oracle-sales-cloud-vs-oracle-siebel) ##### ##### Oracle Siebel Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/oracle-siebel/features) ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/oracle-siebel/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ## Consulting Services for Oracle Siebel [ ![Accenture](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Accenture") Accenture 4.2/5(107) ](https://www.g2.com/products/accenture/reviews) [ ![Deloitte Implementation Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deloitte Implementation Services") Deloitte Implementation Services ](https://www.g2.com/products/deloitte-implementation-services/reviews) [ ![NTT DATA Consulting Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NTT DATA Consulting Services") NTT DATA Consulting Services 4/5(10) ](https://www.g2.com/products/ntt-data-consulting-services/reviews) [See all Oracle Siebel Providers](https://www.g2.com/products/oracle-siebel/implementation) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm) ##### Explore More [What legal practice management software is most secure for client data?](https://www.g2.com/discussions/what-legal-practice-management-software-is-most-secure-for-client-data)[What platform integrates recruiting automation with ATS systems?](https://www.g2.com/discussions/what-platform-integrates-recruiting-automation-with-ats-systems)[What is the best live shopping software for a small ecommerce brand just starting with live commerce that needs something practical without a long setup process?](https://www.g2.com/discussions/what-is-the-best-live-shopping-software-for-a-small-ecommerce-brand-just-starting-with-live-commerce-that-needs-something-practical-without-a-long-setup-process) [What simple AR drawing and annotation features do AR collaboration tools offer that require zero field staff training?](https://www.g2.com/discussions/what-simple-ar-drawing-and-annotation-features-do-ar-collaboration-tools-offer-that-require-zero-field-staff-training)[What's the best batch management software for a small manufacturing shop that needs lot tracking and expiration dates?](https://www.g2.com/discussions/what-s-the-best-batch-management-software-for-a-small-manufacturing-shop-that-needs-lot-tracking-and-expiration-dates)[Pros and Cons Details](https://www.g2.com/products/oracle-siebel/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)