--- title: Oracle Siebel Reviews meta\_title: 'Oracle Siebel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 467 reviews by the users' company size, role or industry to find out how Oracle Siebel works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 467 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Siebel Reviews & Product Details The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle Siebel Community](https://www.g2.com/products/oracle-siebel/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 25 months [ View More Pricing Information ](https://www.g2.com/products/oracle-siebel/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-siebel/competitors/alternatives) ## User Insights Average based on 467 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Oracle Siebel Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle E-Business Suite ](https://www.g2.com/products/oracle-e-business-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More ![Amarveer S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amarveer S.") AS Amarveer S. Project manager Enterprise (\> 1000 emp.) 4/27/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Oracle the powerful CRM" 4/5 What do you like best about Oracle Siebel? Security and no data restrictions makes it a good choice. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? No much interaction with 3rd party apps and technology is going little bit older. With too much data it gets slow at time. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? For CRM Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/20/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "oracle siebel crm review" 4.5/5 What do you like best about Oracle Siebel? usability, easy to config and easy to interface and integrate with other application Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? less functionalities compared to salesforce CRM Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? CSR application for transportation tolling backoffice product Review collected by and hosted on G2.com. Show More 4/18/2024 Validated ReviewerIncentivizedSource: G2 invite EE Enrique E. Marketing Small-Business (50 or fewer emp.) 4/17/2021 "Customer CRM management" 3.5/5 What do you like best about Oracle Siebel? Oracle benefits, artificial intelligence and transnational characteristics. Manage operations Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Application for GNU Linux Unity management system Review collected by and hosted on G2.com. Recommendations to others considering Oracle Siebel: User control, data management and storage Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? Organize database, customers, registration and sales by enterprise software Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Padmanabha R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Padmanabha R.") PR Padmanabha R. Consultant Mid-Market (51-1000 emp.) 8/11/2020 "Oracle Cloud outclasses Oracle Siebel; Siebel was great for enterprise Internet v1, not current v3" 2.5/5 What do you like best about Oracle Siebel? Siebel was/is #1 in defining CRM the business \*and\* technology. Every other product since Siebel to date is still aiming for that standard. Siebel is great for small, largely phone-dominant businesses if they can negotiate a low price. Oracle Fusion charts new standing on the shoulders of the giant Siebel. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? It ignored the continuance of Moore's Law into the 21st century, thus becoming expensive for the Internet of 21st century where compute and memory cost far lower than they did in the 1990s. Siebel Systems mis-forecast the speed and spread of worldwide Internet like most other systems/software producers of that time. Oracle tries to keep Siebel relevant by price however the technology is out of kilter with today's markets and internet. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Siebel: If your internet is fast and there's no risk to storing your data outside, Siebel may not be cost-effective versus Oracle Cloud. If the business process for which you to plan to tool with Siebel is going to remain rigid [for good business reasons] over 5/10 years then Siebel would be a good buy. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? Call centric processes. Single customer views is the main benefit (not to mention that this was originally called "360" by IBM in the 1960s and by Siebel in the 1990s) Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CM Catie M. Web Content Manager 3/9/2021 "Oracle is reliable and robust!" 3.5/5 What do you like best about Oracle Siebel? I like all the single sign on functionalities and the support team is very helpful Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Sometimes it is complicated to use, especially if you are a first-time user. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? We rely on Oracle to support our large organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 4/29/2021 "Very good platform to be in touch with customers" 4.5/5 What do you like best about Oracle Siebel? Allow us to offer products and services to our clients or conduct marketing campaigns. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Many options to follow to do some tasks. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Siebel: Excellent product, one of the best in the marketplace. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? Help customers to have new products, services and help our company to sell that products or services efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad S.") MS Muhammad S. Operations Manager Mid-Market (51-1000 emp.) 7/18/2020 "An Excellent Customer Relationship Management Suite, Cost effective and advanced features" 4.5/5 What do you like best about Oracle Siebel? Oracle Siebel is very easy to use without any special training, it has almost all functions that you can expect for your business, such as customer database including all of information, name, address, contact, email, preferences, etc. It has easy implementation on any system and normally work smoothly without any issue. You can manage ongoing campaigns, sales, marketing, and almost all supply chain on a single click. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? On startup sometimes it take longer time which is irritating and time wasting, also face hanging issues when you frequently using different features, it might be due to system performance but it must have to be fixed as earliest possible, frequently submitted complaints to fix startup issues, but still waiting for the next positive update. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Siebel: I would highly recommend Oracle Siebel to all kind of business who want to manage there customer database in an organized manner, it is cost effective and need some basic training for new users but when you will work on it, you would definitely love it and recommend to others. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? It helping us to plan and manage our all campaigns as per the customer preferences and history, we do have around 50000 customers and Oracle Siebel make it organized for us, its really easy to use and has amazing simple user interface so there isn't any special graphics etc. Review collected by and hosted on G2.com. Show More 7/21/2020 Validated ReviewerIncentivizedSource: G2 invite ![Kenesha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenesha S.") KS Kenesha S. SR. Recruiting Specialist & Assistant Trainer Mid-Market (51-1000 emp.) 2/1/2021 "Used this on DirecTV campaign & it was an excellent experience" 5/5 What do you like best about Oracle Siebel? Easy set up up & targeting account information for television services Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? There is nothing not to like about it really. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Siebel: Mostly used in large companies running call center but this platform was a lovely experience. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? research customer account information for TV services and view products and service offered by AT&T and others Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 4/6/2021 "Siebel CRM best for customer data storage and reviewing information" 5/5 What do you like best about Oracle Siebel? It shows whole data of a customer through its land line nber mobile number and Smart card. Provide so many ways to search data. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? Some information stored on it can be removed or edit this makes trouble sometimes. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Siebel: I will recommend to use this application for customer service. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? Customer complain registration, checking previous complain status. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Royce L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Royce L.") RL Royce L. Product Manager: Dynamo Enterprise (\> 1000 emp.) 7/7/2020 "Oracle Siebel is a software that provides CRM solutions makes things easier for your company." 5/5 What do you like best about Oracle Siebel? Oracle Siebel offers a wide range of functions and doesn't require a lot of training as it is easy to work with. The best thing about it is its automated features. It helps you gain the trust of your customers and stores information. It is easy to implement and reaches a large number of audience. The support system is great and they know what they are doing as they respond with solutions in less amount of time. It keeps the customer data secure and safe. It provides the best sales and marketing services in the industry. It helps you manage multiple employees at one time. Review collected by and hosted on G2.com. What do you dislike about Oracle Siebel? The design of Oracle Siebel seems old fashioned and needs improvement. The server can be slow at time so it consumes a lot of time. The update can take a lot of hours so again it consumes a lot of time which can hinder productivity. The interface needs to be modern as the design looks outdated. Review collected by and hosted on G2.com. What problems is Oracle Siebel solving and how is that benefiting you? Oracle Siebel is a platform that offers wide range of functions at one place and has large number of advantages. By using this the user can collaborate with other user so it proved a great tool for our company and helped in management issues. It helped us manage the work easily and helped the company grow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Oracle Siebel? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle Siebel ](https://www.g2.com/products/oracle-siebel/discussions/new) ![Sami M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sami M.") SM Sami Mohamed • Last activity over 6 years ago What language is Siebel written in? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) MI Marco Indoni • Last activity almost 6 years ago What's the best way to practice the navigation in the software? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) [ View all Discussions ](https://www.g2.com/products/oracle-siebel/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 25 months ### Average Discount 21% [ View More Pricing Information ](https://www.g2.com/products/oracle-siebel/pricing) Oracle Siebel Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-oracle-siebel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-siebel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25766ae17f5460c7bbb9e5ff30ce6e4f/oracle-sales-cloud.png "Product Avatar Image") Oracle Sales Cloud 3.9/5(158) [ Compare Now ](https://www.g2.com/compare/oracle-sales-cloud-vs-oracle-siebel) ##### ##### Oracle Siebel Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/oracle-siebel/features) ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/oracle-siebel/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ## Consulting Services for Oracle Siebel [ ![Accenture](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Accenture") Accenture 4.2/5(107) ](https://www.g2.com/products/accenture/reviews) [ ![Deloitte Implementation Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deloitte Implementation Services") Deloitte Implementation Services ](https://www.g2.com/products/deloitte-implementation-services/reviews) [ ![NTT DATA Consulting Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NTT DATA Consulting Services") NTT DATA Consulting Services 4/5(10) ](https://www.g2.com/products/ntt-data-consulting-services/reviews) [See all Oracle Siebel Providers](https://www.g2.com/products/oracle-siebel/implementation) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm) ##### Explore More [What legal practice management software is most secure for client data?](https://www.g2.com/discussions/what-legal-practice-management-software-is-most-secure-for-client-data)[What platform integrates recruiting automation with ATS systems?](https://www.g2.com/discussions/what-platform-integrates-recruiting-automation-with-ats-systems)[What is the best live shopping software for a small ecommerce brand just starting with live commerce that needs something practical without a long setup process?](https://www.g2.com/discussions/what-is-the-best-live-shopping-software-for-a-small-ecommerce-brand-just-starting-with-live-commerce-that-needs-something-practical-without-a-long-setup-process) [What simple AR drawing and annotation features do AR collaboration tools offer that require zero field staff training?](https://www.g2.com/discussions/what-simple-ar-drawing-and-annotation-features-do-ar-collaboration-tools-offer-that-require-zero-field-staff-training)[What's the best batch management software for a small manufacturing shop that needs lot tracking and expiration dates?](https://www.g2.com/discussions/what-s-the-best-batch-management-software-for-a-small-manufacturing-shop-that-needs-lot-tracking-and-expiration-dates)[Pros and Cons Details](https://www.g2.com/products/oracle-siebel/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)