# Oracle Siebel Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.5/5.0 **Total Reviews:** 465 ## About Oracle Siebel The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration. ## Oracle Siebel Pros & Cons **What users like:** - Users find Oracle Siebel to be **extremely user-friendly** , making daily tasks straightforward and seamless in their workflows. (6 reviews) - Users value the **easy setup** of Oracle Siebel, allowing for quick integration and efficient daily operations. (4 reviews) - Users value the **seamless integration** of Oracle Siebel, enhancing daily workflows and customer management effectively. (4 reviews) - Users appreciate the **responsive customer support** of Oracle Siebel, enhancing communication and overall business efficiency. (3 reviews) - Users value the **extensive features** of Oracle Siebel, enhancing customer management and streamlining business operations. (3 reviews) - Users commend the **robust customer management features** of Oracle Siebel for enhancing workflow and business efficiency. (2 reviews) - Users love the **easy customization** options of Oracle Siebel, enhancing user experience and adaptability for diverse needs. (2 reviews) - Lead Management (2 reviews) - Reporting (2 reviews) - Seamless Integration (2 reviews) **What users dislike:** - Users find the **steep learning curve** of Oracle Siebel challenging, making it hard for beginners to get started. (3 reviews) - Users experience **connectivity issues** that hinder access to essential data, especially when in the field. (2 reviews) - Users occasionally face **system usability issues** , though they are infrequent and do not hinder overall performance. (1 reviews) - Users find Oracle Siebel **expensive** , making it challenging for small enterprises to afford its extensive features. (1 reviews) - Users find the **steep learning curve** of Oracle Siebel challenging, needing significant workforce investment for effective use. (1 reviews) - Users find the **high complexity** of Oracle Siebel challenging initially, requiring time to master its functionalities. (1 reviews) - Users report **integration issues** with Oracle Siebel, leading to errors and slow loading between pages. (1 reviews) - Not Intuitive (1 reviews) - Performance Issues (1 reviews) - Search Issues (1 reviews) ## Oracle Siebel Reviews ### 1. Oracle siebel- Great integration **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Oracle Siebel?** Oracle siebel is a great CRM and i like a list of things in this product: 1. Data structurization. 2. Data management 3. Used for large-scale organizations to manage information. 4. Data query and formatting of data 5. User friendly. **What do you dislike about Oracle Siebel?** A little hard to implement and Highly customize but all in all it is a good integration platform. Migration is also a challanging task **What problems is Oracle Siebel solving and how is that benefiting you?** Data formation Data communication Data query customer support Quality assurance Cloud services ### 2. very flexible crm and support large scale of customers **Rating:** 4.5/5.0 stars **Reviewed by:** Maurice A. | Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Oracle Siebel?** easy to setup and good performance for large scale support **What do you dislike about Oracle Siebel?** a bit old application but still very rialable **What problems is Oracle Siebel solving and how is that benefiting you?** customer crm on large scale support ### 3. Secure data with siebel CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak Kumar S. | A, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Oracle Siebel?** Highly secure for implementation of Data privacy and businesses process according to requirements. **What do you dislike about Oracle Siebel?** Siebel do not provide cloud infrastructure for few of the areas. Configuration tools and application is separate. **Recommendations to others considering Oracle Siebel:** Try to automate the process if your requirements will not be fulfilled by out of box functionality. **What problems is Oracle Siebel solving and how is that benefiting you?** Products and pricing module helped to tackle the controlling price over various modules ### 4. Excellent Integration Capabilities With Oracle **Rating:** 5.0/5.0 stars **Reviewed by:** MUHAMMAD M. | Software Quality Assurance Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2022 **What do you like best about Oracle Siebel?** Oracle Siebel Is an Excellent CRM having the capability of customization and integration. Excellent Data formatting and on-Demand Data Query. Very Helpful UI/UX so that anyone can easily Understand different Option. Can be used in Large scale Organizations like banks and Financial Institutions. **What do you dislike about Oracle Siebel?** I think there is nothing that I dislike. But Yes the migration process can be challenging but that is Okay. **What problems is Oracle Siebel solving and how is that benefiting you?** Data structurization and Data Formatting Data Communication through different Plate Forms. Data Query. ### 5. Siebel CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Oracle Siebel?** It has a good search capability across Contacts, Accounts, and Opportunities and is an easy-to-use tool. **What do you dislike about Oracle Siebel?** There is no 'leads' object in Siebel, which is a disadvantage because in those cases, the leads have to be entered directly as contacts or opportunities. **What problems is Oracle Siebel solving and how is that benefiting you?** It helps in tracking opportunities created by Sales and syncs well with Siebel Analytics for reporting. It also acts as a CRM that stores all contact information tied to accounts. ### 6. Leading CRM solution **Rating:** 4.5/5.0 stars **Reviewed by:** Nitish k. | Senior System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Oracle Siebel?** The functionality of the software is excellent in terms of a customer CRM tool. Information is well organized in the software and therefore the software perfectly serves it's purpose for the sales and planning teams. Nice integration with Oracle database. **What do you dislike about Oracle Siebel?** 1) UI is not easily to use and it has too many functions on the UI. 2) Siebel Support team on MyOracleSupport is not so good its should be improved. 3) Oracle should Improve Siebel Open UI Performance , look & Feel. **What problems is Oracle Siebel solving and how is that benefiting you?** I was a part of an Oracle and Python user group here at our company. These usergroups have helped make many of the choices for deployment when it involves Siebel CRM. ### 7. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Anand P. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Oracle Siebel?** User Friendly. Helps provide good insights **What do you dislike about Oracle Siebel?** Tiring. Difficult to train new people for usage **What problems is Oracle Siebel solving and how is that benefiting you?** Providing automated insights on performance ### 8. Eases consumer related interactions with the variety of niche features they provide **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Oracle Siebel?** the zFCS blueprint is the best part of the program **What do you dislike about Oracle Siebel?** There is a learning curve as the plethora of features often gets colleagues confused at first **What problems is Oracle Siebel solving and how is that benefiting you?** Eases sales force automation in a very innovative manner at a solid cost and very secure program. ### 9. User-friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Niño Paulo A. | Estimation Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Oracle Siebel?** It allows you to save bigger files compared to others. **What do you dislike about Oracle Siebel?** It's quite mind boggling on getting regustered. **What problems is Oracle Siebel solving and how is that benefiting you?** I can easliy save massive files. ### 10. Siebel review **Rating:** 3.5/5.0 stars **Reviewed by:** Sajal J. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2022 **What do you like best about Oracle Siebel?** It's a trusted and most complete CRM software, some feature such as event management and making changes in CR **What do you dislike about Oracle Siebel?** It's getting old and impractical licensing fees and upfront cost **What problems is Oracle Siebel solving and how is that benefiting you?** Developing and deployment of the CR for the client through oracle Siebel software, it is trusted and efficient way ### 11. A mature stable Platform as opposed to Dynamics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Oracle Siebel?** Intuitive, Has great features that allow sales integration with major Enterprise Solutions. **What do you dislike about Oracle Siebel?** Nothing much but if Excel is the front end for Sales Analysis then Dynamics scores better. **Recommendations to others considering Oracle Siebel:** If your organisation is large, or a growing organisation and needs Enterprise solutions then Oracle Siebel fits the bill perfectly. **What problems is Oracle Siebel solving and how is that benefiting you?** Sales Funnel Tracking, Drill Down using multiple filters, Integration with other Solutions that tie in with Sales ### 12. Oracle siebel has Unrivaled customization capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** smriti s. | Finance Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Oracle Siebel?** I like it as it can be deployed both on- premises and in the cloud. Also it has a user friendly interface once you gets hand on . **What do you dislike about Oracle Siebel?** its interface lookwise is too boring as per me it should be more vibrant. The look and feel factor is missing somewhere. **Recommendations to others considering Oracle Siebel:** With this software you will get personalized user experience. Wonderful to use.Go ahead with it **What problems is Oracle Siebel solving and how is that benefiting you?** It is helpful to me in many ways like it manages, synchronize, and coordinate sales and marketing and also customer service. ### 13. A simple CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Oracle Siebel?** Covers business essentials and basics required for daily / weekly conduct **What do you dislike about Oracle Siebel?** Reporting and insights not very user friendly **What problems is Oracle Siebel solving and how is that benefiting you?** Acts as a simple CRM tool and account owners from across Geo create sales opportunities ### 14. Oracle siebel - Best integration Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Keyur P. | Distribution Planner, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Oracle Siebel?** Oracle Siebel CRM has capability of customization and integration. It gives personalization option. It has on-premise or on-cllud facality. Oracle siebel CRM is best CRM software among other competitors base on above data **What do you dislike about Oracle Siebel?** We need to put too many data in columns given by Oracle Siebel CRM software which makes it cluttered formats. It should give option as per user's requirements sothat one give data as per requirement **What problems is Oracle Siebel solving and how is that benefiting you?** I am using this software for data integration with my OMS system for better data analysis with Representation of graphical interface ### 15. This is how you manage your client portfolio right! **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando A. C. | Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Oracle Siebel?** - Excellent Data Structuration and Formatting for on-demand data querying - Great UI & UX, therefore it is easy to train new users and get where you want to go without any difficulties - Great Reporting Tools built-in. **What do you dislike about Oracle Siebel?** - When you put too many data fields on the screen, it might look cluttered. Nonetheless, this is a user choice, so if it works for you, it won't be an issue. - My best recomendation is to assert your database weaknesses before making a decision to implement Siebel **Recommendations to others considering Oracle Siebel:** Check Siebel out if you have these needs: - Have a large customer base and need to sort it out - Want to get a great insight into your database needs and improvement opportunities - Care about your data quality and the categorization of it as a whole **What problems is Oracle Siebel solving and how is that benefiting you?** We manage our customer base and create business opportunities based on each lead profile, that way; we can make each interaction with our clients feel more personalized. In addition, we can manage our customer inquiries and complaints on a single tool, so the experience feels intertwined, and we have all our data need in one place. ### 16. One of the best product in CRM category **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Oracle Siebel?** There are alot of features to explore and i like it's unrivalled customisation and integration capabilities the most. **What do you dislike about Oracle Siebel?** As with a product which provides alot for personalizations ther is always a challenge to handle all of them together which makes its a little slow sometimes. **What problems is Oracle Siebel solving and how is that benefiting you?** Our team is using this product as a crm for our services and it's quite reliable. ### 17. A Review of Oracle Siebel **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Oracle Siebel?** It was particularly easy to use for new people, which made the program easy to learn and train new people on. Its also useful due to the ability to quickly query items. **What do you dislike about Oracle Siebel?** The program, while easy to use, required a lot of "clicking" around. Sometimes the program would have longer load times as a result, when it could have been better optimized. **What problems is Oracle Siebel solving and how is that benefiting you?** Business management is being used with Oracle siebel, which helps frequently with customer relationships. It makes communication between teams very efficient when using the program. ### 18. custom solutions are quite expensive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Oracle Siebel?** Siebel is a strong platform that supports almost any needs, I like how data windows are displayed **What do you dislike about Oracle Siebel?** The version we use is obsolete, runs only on IE version 10 and it's really out of fashion **What problems is Oracle Siebel solving and how is that benefiting you?** customer service ### 19. The best software **Rating:** 5.0/5.0 stars **Reviewed by:** Amrita S. | Financial Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Oracle Siebel?** The best thing is the integration of different cloud application to analyse the customer data . Managing sales marketing and customer support. **What do you dislike about Oracle Siebel?** Nothing as such.Infact the oracle siebel CRM software is helpful in managing various task. **What problems is Oracle Siebel solving and how is that benefiting you?** Handling customer data ,managing sales,marketing and CRM activities. ### 20. Very nice CRM solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Oracle Siebel?** Oracle Siebel is a great CRM platform, which can be customized as per business requirements. We used it for one of our large telecom clients and they were very happy with it. **What do you dislike about Oracle Siebel?** Configuratiom of Siebel platform as per business requirement takes time **What problems is Oracle Siebel solving and how is that benefiting you?** Managing client relationships through the entire customer lifecycle ### 21. Best crm patform for business applications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Oracle Siebel?** Easy to understand every screen,fast working and easy to drilldown on various fields,clear view from every applet excellent crm to work on **What do you dislike about Oracle Siebel?** Nothing to dislike as this is one of the best platform to work on **What problems is Oracle Siebel solving and how is that benefiting you?** User requests,functionality issue ### 22. Archaic CRM **Rating:** 2.0/5.0 stars **Reviewed by:** Eric J. | Head of Sales | Founder | Podcast Host, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Oracle Siebel?** It's a service that provides analytics and strategy for lead generation and what is working and what is not. **What do you dislike about Oracle Siebel?** Not intuitive at all; too many clicks to get to the input part of the process. Very very time-consuming and slow. **What problems is Oracle Siebel solving and how is that benefiting you?** Analytics around what accounts are 'no touch' accounts and the history of account correspondence. Accountability from management. ### 23. Best CRM Solution for Enterprise **Rating:** 4.5/5.0 stars **Reviewed by:** Gowtham T. | CRM developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Oracle Siebel?** Siebel CRM is good because best in Integration with External services, Scripting more easy compared to other CRM tools especially in Workflows, Siebel is robust, reliable and Easy to configure. it is having the easy way to send the notification on daily basis without user interaction. **What do you dislike about Oracle Siebel?** Migration in between Environments can be challenging, and UI also needs a lot of improvement. The application can be slow sometimes. **Recommendations to others considering Oracle Siebel:** Siebel CRM can be used by medium and large enterprises with many users as the pricing can be high. **What problems is Oracle Siebel solving and how is that benefiting you?** I have worked in many real-time scenarios, which will come daily. the scalability of Users can be increased on-demand to support a large number of users. Easy integration with external web services. ### 24. Outdated and unstable but useful. **Rating:** 1.0/5.0 stars **Reviewed by:** Regina G. | Order Management Specialist, Global Marine and Energy, Mediterranean region, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Oracle Siebel?** Trackable. Searching is complicated and tricky but if you know how, you can find anything,there are no hidden emails that for some reason don't pop-up. If you were searching correctly (fields are case sensitive in most times, and require specific format for dates for example) and it didn't pop-up, it's not there. **What do you dislike about Oracle Siebel?** Crowded and outdated user interface, unnecessarily complicated searching options, and too many clicks. Also a but unreliable, often randomly disconnects (could be an internet issue but then it's not stable enough). **Recommendations to others considering Oracle Siebel:** Might not be the best one out there but it gets the job done. **What problems is Oracle Siebel solving and how is that benefiting you?** Definitely helps administration and tracking, being able to keep and view every email under a case is very useful. ### 25. CRM For Everyone **Rating:** 4.0/5.0 stars **Reviewed by:** ercument y. | ERP Software Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Oracle Siebel?** Siebel helps you extend the architecture and tools to your business needs. **What do you dislike about Oracle Siebel?** Developments are experiencing some difficulties. Upgrades are challenging. **Recommendations to others considering Oracle Siebel:** Siebel can be used as a solution. Check out the different alternatives. **What problems is Oracle Siebel solving and how is that benefiting you?** We do some of the business management with Siebel, starting with the customer relations department. ### 26. Oracle is clear and comfortable to use, once you are familiar with it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Oracle Siebel?** That there is a clear dashboard where you can go to find all the required data from. I used oracle to find all customer data. **What do you dislike about Oracle Siebel?** Sometimes it had a slow loading speed due to the tremendous amount of data. **Recommendations to others considering Oracle Siebel:** I would recommend oracle to anyone that needs a good database **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle is perfect to solve any customer succes/support issue ### 27. Very good early CRM system. Intuitive and organized. **Rating:** 4.0/5.0 stars **Reviewed by:** Alex N. | Independent Consultant/Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Oracle Siebel?** It was easy to figure out the structure of Oracle Siebel. I had used other CRM systems before going back to the early 2000s, so I was able to figure out what the structures were and how to search for records. **What do you dislike about Oracle Siebel?** I didn't dislike anything. It was easy to figure out. **Recommendations to others considering Oracle Siebel:** Read the documentation. **What problems is Oracle Siebel solving and how is that benefiting you?** We were using Oracle Siebel to do lead qualification and tracking. It was very good for centralizing the work that our Sales and Marketing teams were doing, and to make our communications relevant and informed by what had already happened. ### 28. Complete CRM for business **Rating:** 3.5/5.0 stars **Reviewed by:** Mike C. | Registry control and PC Server, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Oracle Siebel?** Performance for complex organizations, customization and integration to needs. Store customer data and registry users, quick query. **What do you dislike about Oracle Siebel?** Definitely the user interface, very dated for the current date. Integrate cloud service. **Recommendations to others considering Oracle Siebel:** Perform immediate database query and backup. **What problems is Oracle Siebel solving and how is that benefiting you?** Control and registration of important data for specific clients and users. Consult immediate database and connect cloud service for backup and fast access from another platform or device connected to the cloud. ### 29. Comprehensive Customer support solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2019 **What do you like best about Oracle Siebel?** Siebel has a user-friendly interface with many different functions. **What do you dislike about Oracle Siebel?** Siebel can seem a little overwhelming at first because of the many functions it has but ultimately it is a powerful tool. **What problems is Oracle Siebel solving and how is that benefiting you?** We are able to store pertinent account information and efficiently send specific accounts to different departments. ### 30. Sales Operations, Marketing, Campaing Management all in CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Oracle Siebel?** I was using the Oracle Siebel CRM while I was working for the strategy department. It is very reliable to hold all CRM-related data such as sales pipeline, contracts, customer contacts, products. It is easy to learn. The reporting functionalities are great and easy to use. Our organization was a multinational one with 20 plus countries and different regions. Even for such a large organization, the data analysis and processing were running smoothly. In summary, it is an all-in CRM package for large organizations. **What do you dislike about Oracle Siebel?** The user windows have to be configured very carefully during the initial installation. The business rules, data consistency rules have to be automized as much as possible; otherwise, cleaning the CRM data can be a pain. **Recommendations to others considering Oracle Siebel:** To facilitate efficiency, users should have a well-configured system and user manuals. I suggest manual periodical data cleaning if the IT did not implement automized business rules on data quality. **What problems is Oracle Siebel solving and how is that benefiting you?** It solved our problems for following the sales pipeline, campaigns, contacts, customer contracts. I can say that it helps a lot to organize new marketing campaigns, measure their effect on sales, and generate a forecast on revenue and gross margin levels based on the pipeline data. ### 31. Service Request Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna S. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Oracle Siebel?** It helps raise customer requests smoothly and then send notifications to the customer by Text, SMS, and email for their service request logged. **What do you dislike about Oracle Siebel?** Sometimes it hangs and gives a technical error. **Recommendations to others considering Oracle Siebel:** It is very helpful software for resolving customer queries on time. After raising the request, it gives the customer request number too. **What problems is Oracle Siebel solving and how is that benefiting you?** It helps to resolve all customer queries in banking, such as statement requests, customer cheque logging, and raising customer complaints regarding their banking transactions. Additionally, we can track a request through the time and days it was raised. ### 32. Best On-premise CRM Software **Rating:** 4.5/5.0 stars **Reviewed by:** Somit S. | CRM Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2021 **What do you like best about Oracle Siebel?** Siebel is the most reliable and stable CRM software with great scalability. It has lots of use cases. Easy integration. **What do you dislike about Oracle Siebel?** Migration process is cumbersome. The UI needs some updating. **Recommendations to others considering Oracle Siebel:** Siebel CRM can be implemented in large companies with complex processes. It has several out of the box functionalities which can be used to deploy Siebel in short time frames. **What problems is Oracle Siebel solving and how is that benefiting you?** Enabling the better usage of resources. The customer centric business is getting well managed. Increased productivity. ### 33. Best platform for data storage. **Rating:** 4.5/5.0 stars **Reviewed by:** Aanish l. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2021 **What do you like best about Oracle Siebel?** -It is easy to use. -It is highly secure. -Full of automated features. -Easy to manage large database. **What do you dislike about Oracle Siebel?** -It is not so popular as other. -Little old fashioned. **Recommendations to others considering Oracle Siebel:** I recommend oracle to update the system frequently..Besides it is best option. **What problems is Oracle Siebel solving and how is that benefiting you?** It is helping my organizaton to manage the datebase of customer more efficiently and securly. ### 34. Best CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Shivaleela K. | CRM Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Oracle Siebel?** Comprehensive out-of-the box(OOTB) solutions, customizable and scalable. One of the best and user friendly interface. No downtime during some of the deployment. Many features can be controlled using application as an administrator. Supports most of the interfaces. Comes with built-in data loads. **What do you dislike about Oracle Siebel?** Oracles limited support to OOTB features. Backward compatibility. Not a cloud solution yet. **Recommendations to others considering Oracle Siebel:** It provides many features without having to customize. **What problems is Oracle Siebel solving and how is that benefiting you?** Data integrity and secure access to users. Roles and responsibilities can be setup easily and can be controlled using admin features without having to customize the code. ### 35. On Par with average **Rating:** 2.5/5.0 stars **Reviewed by:** Michael H. | Lead Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Oracle Siebel?** This CRM has a logical work flow which gives reliable feedback It is customizeable to an extent to make it work for you so it is not forcing you to make your business work to it. **What do you dislike about Oracle Siebel?** Like all other CRM they are designed for limited functionality It is not user intuitive for the novice user It could stand to have some new invigorating features added in order to set it apart from its competitors. In a head to head pepsi challenge, it would not stand out **What problems is Oracle Siebel solving and how is that benefiting you?** Logical CRM wit henhanced features ### 36. Dumpster Fire **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Oracle Siebel?** The way it tries to organize customers and records is good. **What do you dislike about Oracle Siebel?** The system has the reliability of windows ME. As a field technician using Siebel’s corresponding mobile app “UDispatch” (where the “u” is supposed to be the greek letter mew so that it actually reads “microDispatch”) in conjunction with my service coordinators (who are the ones actually using Siebel), I am constantly losing hours worth of readings that I record in Siebel activities. My company email inbox is constantly spammed with system generated messages about Siebel outages while the IT dept plays whack-a-mole with one problem after another. I’ve been with the company for almost 5 years now and they’ve yet to have this software working correctly. If after 5 years I couldn’t get my product to work correctly for a customer, they wouldn’t be my customer anymore. **What problems is Oracle Siebel solving and how is that benefiting you?** The software is meant to organize our customer database and track services provided and parts needed to provide that service ### 37. Not Flexible Enough for Retail **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Oracle Siebel?** It was easy to get started integrating with Siebel in order to bring the different business endpoints together. **What do you dislike about Oracle Siebel?** It takes a lot of configuration and there is not enough flexibility compared to the likes of Salesforce. **Recommendations to others considering Oracle Siebel:** I would consider other competitors such as Salesforce or big players in the CRM space. Siebel just feels outdated. **What problems is Oracle Siebel solving and how is that benefiting you?** Using it as a way to see customer orders across the supply chain stores, and various points of the business. ### 38. Well designed CRM with real business application **Rating:** 3.5/5.0 stars **Reviewed by:** Chaz P. | IT Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Oracle Siebel?** This CRM offers real organisation and a logical work flow which really gives back to the sale executive. It's solidly designed and has intuitive options and like it's competitors is highly customisable. The shortcuts are really well thought out and add speed to the this CRM when you have an urgent tasks or at the end of the day finishing up. **What do you dislike about Oracle Siebel?** CRMs are generally limited, no chat, video chat or advantage conference tools which as a single system like Slack for example are multi-dynamic. **What problems is Oracle Siebel solving and how is that benefiting you?** Siebel keep all my business contacts in one place, a system that's accessable and easy to navigate. I like the simplicity which is quick and effecient. This program hardly ever crashes and has little to no lag when needed. ### 39. Oracle the powerful CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Amarveer S. | Project manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Oracle Siebel?** Security and no data restrictions makes it a good choice. **What do you dislike about Oracle Siebel?** No much interaction with 3rd party apps and technology is going little bit older. With too much data it gets slow at time. **What problems is Oracle Siebel solving and how is that benefiting you?** For CRM ### 40. oracle siebel crm review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Oracle Siebel?** usability, easy to config and easy to interface and integrate with other application **What do you dislike about Oracle Siebel?** less functionalities compared to salesforce CRM **What problems is Oracle Siebel solving and how is that benefiting you?** CSR application for transportation tolling backoffice product ### 41. Customer CRM management **Rating:** 3.5/5.0 stars **Reviewed by:** Enrique E. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2021 **What do you like best about Oracle Siebel?** Oracle benefits, artificial intelligence and transnational characteristics. Manage operations **What do you dislike about Oracle Siebel?** Application for GNU Linux Unity management system **Recommendations to others considering Oracle Siebel:** User control, data management and storage **What problems is Oracle Siebel solving and how is that benefiting you?** Organize database, customers, registration and sales by enterprise software ### 42. Oracle Cloud outclasses Oracle Siebel; Siebel was great for enterprise Internet v1, not current v3 **Rating:** 2.5/5.0 stars **Reviewed by:** Padmanabha R. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Oracle Siebel?** Siebel was/is #1 in defining CRM the business *and* technology. Every other product since Siebel to date is still aiming for that standard. Siebel is great for small, largely phone-dominant businesses if they can negotiate a low price. Oracle Fusion charts new standing on the shoulders of the giant Siebel. **What do you dislike about Oracle Siebel?** It ignored the continuance of Moore's Law into the 21st century, thus becoming expensive for the Internet of 21st century where compute and memory cost far lower than they did in the 1990s. Siebel Systems mis-forecast the speed and spread of worldwide Internet like most other systems/software producers of that time. Oracle tries to keep Siebel relevant by price however the technology is out of kilter with today's markets and internet. **Recommendations to others considering Oracle Siebel:** If your internet is fast and there's no risk to storing your data outside, Siebel may not be cost-effective versus Oracle Cloud. If the business process for which you to plan to tool with Siebel is going to remain rigid [for good business reasons] over 5/10 years then Siebel would be a good buy. **What problems is Oracle Siebel solving and how is that benefiting you?** Call centric processes. Single customer views is the main benefit (not to mention that this was originally called "360" by IBM in the 1960s and by Siebel in the 1990s) ### 43. Oracle is reliable and robust! **Rating:** 3.5/5.0 stars **Reviewed by:** Catie M. | Web Content Manager **Reviewed Date:** March 09, 2021 **What do you like best about Oracle Siebel?** I like all the single sign on functionalities and the support team is very helpful **What do you dislike about Oracle Siebel?** Sometimes it is complicated to use, especially if you are a first-time user. **What problems is Oracle Siebel solving and how is that benefiting you?** We rely on Oracle to support our large organization. ### 44. Very good platform to be in touch with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Oracle Siebel?** Allow us to offer products and services to our clients or conduct marketing campaigns. **What do you dislike about Oracle Siebel?** Many options to follow to do some tasks. **Recommendations to others considering Oracle Siebel:** Excellent product, one of the best in the marketplace. **What problems is Oracle Siebel solving and how is that benefiting you?** Help customers to have new products, services and help our company to sell that products or services efficiently. ### 45. An Excellent Customer Relationship Management Suite, Cost effective and advanced features **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2020 **What do you like best about Oracle Siebel?** Oracle Siebel is very easy to use without any special training, it has almost all functions that you can expect for your business, such as customer database including all of information, name, address, contact, email, preferences, etc. It has easy implementation on any system and normally work smoothly without any issue. You can manage ongoing campaigns, sales, marketing, and almost all supply chain on a single click. **What do you dislike about Oracle Siebel?** On startup sometimes it take longer time which is irritating and time wasting, also face hanging issues when you frequently using different features, it might be due to system performance but it must have to be fixed as earliest possible, frequently submitted complaints to fix startup issues, but still waiting for the next positive update. **Recommendations to others considering Oracle Siebel:** I would highly recommend Oracle Siebel to all kind of business who want to manage there customer database in an organized manner, it is cost effective and need some basic training for new users but when you will work on it, you would definitely love it and recommend to others. **What problems is Oracle Siebel solving and how is that benefiting you?** It helping us to plan and manage our all campaigns as per the customer preferences and history, we do have around 50000 customers and Oracle Siebel make it organized for us, its really easy to use and has amazing simple user interface so there isn't any special graphics etc. ### 46. Used this on DirecTV campaign & it was an excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kenesha S. | SR. Recruiting Specialist & Assistant Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Oracle Siebel?** Easy set up up & targeting account information for television services **What do you dislike about Oracle Siebel?** There is nothing not to like about it really. **Recommendations to others considering Oracle Siebel:** Mostly used in large companies running call center but this platform was a lovely experience. **What problems is Oracle Siebel solving and how is that benefiting you?** research customer account information for TV services and view products and service offered by AT&T and others ### 47. Siebel CRM best for customer data storage and reviewing information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Oracle Siebel?** It shows whole data of a customer through its land line nber mobile number and Smart card. Provide so many ways to search data. **What do you dislike about Oracle Siebel?** Some information stored on it can be removed or edit this makes trouble sometimes. **Recommendations to others considering Oracle Siebel:** I will recommend to use this application for customer service. **What problems is Oracle Siebel solving and how is that benefiting you?** Customer complain registration, checking previous complain status. ### 48. Oracle Siebel is a software that provides CRM solutions makes things easier for your company. **Rating:** 5.0/5.0 stars **Reviewed by:** Royce L. | Product Manager: Dynamo, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about Oracle Siebel?** Oracle Siebel offers a wide range of functions and doesn't require a lot of training as it is easy to work with. The best thing about it is its automated features. It helps you gain the trust of your customers and stores information. It is easy to implement and reaches a large number of audience. The support system is great and they know what they are doing as they respond with solutions in less amount of time. It keeps the customer data secure and safe. It provides the best sales and marketing services in the industry. It helps you manage multiple employees at one time. **What do you dislike about Oracle Siebel?** The design of Oracle Siebel seems old fashioned and needs improvement. The server can be slow at time so it consumes a lot of time. The update can take a lot of hours so again it consumes a lot of time which can hinder productivity. The interface needs to be modern as the design looks outdated. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel is a platform that offers wide range of functions at one place and has large number of advantages. By using this the user can collaborate with other user so it proved a great tool for our company and helped in management issues. It helped us manage the work easily and helped the company grow. ### 49. Great CRM solution **Rating:** 4.0/5.0 stars **Reviewed by:** Bill B. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Oracle Siebel?** It offers multiple tools to facilitate the user through the administration of campaigns and sales marketig with a single click, it allows customizing the user interface according to their needs. It allows you to store a wide variety of information in one place and gain the trust of your customers. It is highly sophisticated, scalable and of advanced technology. **What do you dislike about Oracle Siebel?** There are some steps that new users take a little more time to learn, it would be nice if Oracle Siebel provided more accessible material for training. **Recommendations to others considering Oracle Siebel:** Oracle Siebel has functions that adapt to most of the marketing processes of any company. It will help you achieve good growth in your sales through customer management, reports and the appropriate criteria for the search for information. It is exceptional and you can use it according to the needs of your business. **What problems is Oracle Siebel solving and how is that benefiting you?** Its professional use has helped us solve financial problems, Oracle Sieble has robust reporting management through analytical dashboards that help adapt to customer needs. We can find all the information quickly, have control over clients and personal data. Reports and analytics help me achieve a better audience. ### 50. Oracl Siebel for CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Oracle Siebel?** Issues can be raised tracked and closed using this application **What do you dislike about Oracle Siebel?** Not user friendly. System crashes during the error. Lot of options to choose and navigate to raise the simple issue. Doesn't work on all screen resolution **Recommendations to others considering Oracle Siebel:** I have only used this software for CRM purpose so haven't completed with any other similar software. But I didn't feel the software was that user friendly **What problems is Oracle Siebel solving and how is that benefiting you?** Mainly was used to tracking and raising issues with there priority and seviorities ## Oracle Siebel Discussions - [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) - 3 comments, 2 upvotes - [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) - 1 comment, 1 upvote - [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) - 1 comment - [View Oracle Siebel pricing details and edition comparison](https://www.g2.com/products/oracle-siebel/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-27+21%3A00%3A07+-0500&secure%5Bsession_id%5D=06de6dd1-4e76-442a-9b1e-6d3b3d5082cc&secure%5Btoken%5D=458de50e06297da1f968e37740fb8b90cf1da1ac51202847ff7e6a8458e95405&format=llm_user) ## Oracle Siebel Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) ## Oracle Siebel Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle Siebel Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,608 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,204 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,822 reviews)