It causes you make assignments and oversee them. You can make Opportunities and dole out different fields to them. Contacts information base is fantastic. You can undoubtedly recover information from the CRM. You can alter your dashboard according to your necessities. It is a fantastic tool you can plan overviews and surveys with the Service Cloud. The dashboard is a keen platform with charts and expectations. The tool has coordinated client care, call focus and web-based media control tools. You can screen your clients contact history with your image. Review collected by and hosted on G2.com.

No tool can be immaculate and henceforth additionally has a negative point. It is somewhat dull in its standpoint, might have been somewhat vivid and satisfying to the eyes. Rest, it is an extraordinary tool and a prescribed answer for amp up your CX game. You simply need to get a hang of it first and foremost and pushing ahead is a stunning tool for the representatives. We are fixated on the Service cloud in the working environment. Also if an update should be made on the UIs, computerized reports at that point key clients are fundamental. Lamentably, the program is difficult to learn. It is fundamental to make the plans of the UIs as client situated as could be expected under the circumstances. Contribute time on item trainings and workshops during the execution of the tool Review collected by and hosted on G2.com.

Implementation

Reporting

Incident assignments

Web Portal

Chats Review collected by and hosted on G2.com.

Graphics

Console login is a bit slow

Look and feel in Console Review collected by and hosted on G2.com.

Oracle Feedback Cloud Service is a fully integrated, multichannel enterprise feedback solution that enables you to capture, measure, and act on critical customer Review collected by and hosted on G2.com.

Everything is good for now which ever I worked Review collected by and hosted on G2.com.

Report Designer, it gives an ease to user to club multiple reports Review collected by and hosted on G2.com.

Dashboard, features, it's a very basic tool, lack of forecasting support Review collected by and hosted on G2.com.

The following pointers make RightNow a Must-Have tool:

1. It helps you create tasks and manage them

2. You can create Opportunities and assign various fields to them

3. Contacts database is excellent

4. You can easily retrieve data from the CRM

5. You can customize your dashboard as per your requirements.

It is an excellent tool, you can prepare surveys and polls with the Service Cloud.

The dashboard is an intelligent platform with graphs and predictions. Review collected by and hosted on G2.com.

No tool can be flawless and hence RightNow also has a negative point.

It is a bit dull in its outlook, could have been a bit colorful and pleasing to the eyes.

Rest, it is a great tool and a recommended solution to amp up your CX game.

You just need to get a hang of it in the beginning and moving forward it is an amazing tool for the employees. We are obsessed with the Service cloud at the workplace. Review collected by and hosted on G2.com.

Easy access to CRM data and integrates well with our CMS. Review collected by and hosted on G2.com.

Complicated to test and installation was very complex Review collected by and hosted on G2.com.

Oracle Service Cloud offers several customization options to solve each problem. It can be used with high results at several levels of the organization. Review collected by and hosted on G2.com.

Cloud access and social services can be improved. Therefore, it is frustrating and NOT very straightforward for other players to explain their ' sessions ' definition. Review collected by and hosted on G2.com.

Oracle service cloud is easy to use and it is very easy to customize.It is provides lives chat.Email support is best strengths this platform. It is seamless integration with voice,chat and email.It is very helpful to create new reports,new profiles etc.It is easy to navigate. Review collected by and hosted on G2.com.

Oracle service cloud it is one of the great feature for the customers service.I have don't anyone thing is dislike.I have not any negative comment on this feature.It is very helpful. Review collected by and hosted on G2.com.

Knowledge management, Contact Center, Guided Assistance, Policy automation, Case management, customer portal framework with reference implementation using PHP framework. Smart assistant, VCIO. Integration with CPQ,EBS,Sales cloud using ICS. Best part is Upgradation of service cloud will be at our end only and also it takes less than 5 min. Review collected by and hosted on G2.com.

Speed of admin console. Less out of box features, constant hickups with admin console, Scarce documentation. Most important is no prior info given about upgrades from oracle Review collected by and hosted on G2.com.

The tool has integrated customer care, call center and social media moderation tools. You can monitor the your customers contact history with your brand. You can use predefined communication emails and scripts to communicate with the customers. The tool is cloud based therefore the license costs can be optimized. Platform can be integrated with other programs such as CRM through interfaces. Therefore you can search through customer purchase history. Review collected by and hosted on G2.com.

The tool is well packaged however companies need dedicated key users for keeping the interfaces, and graphical interfaces up-to-date. Plus if an update needs to be made on the user interfaces, automated reports then key users are necessary. Unfortunately the program is hard to learn. It is essential to make the designs of the user interfaces as user oriented as possible. Invest time on product trainings and workshops during the implementation of the tool. I suggest work with your end users so that they will be more engaged with product after implementation. By end users I mean contact center agents. Review collected by and hosted on G2.com.