All the features of the Engagement Cloud including the Sales and Services.

Supports high-touch and high-value accounts using Engagement Cloud's sales and service capabilities. Review collected by and hosted on G2.com.

Would like to see realignment of Marketing Cloud (Eloqua/Responsys) with Oracle Engagement Cloud on Fusion platform. Review collected by and hosted on G2.com.

I like how easy OSC is for users to naviagte and find the information they're looking for in a timely manner Review collected by and hosted on G2.com.

I wish there was more of a hands on approach for training from Oracle instead of the online articles, or paying for additional services/training courses. Review collected by and hosted on G2.com.

Oracle is a great way to track employee activity, time off balances, and sales. It is a great resource for communication and reference. Review collected by and hosted on G2.com.

Oracle would be greatly improved if it was easier to transfer data across systems and formats. Review collected by and hosted on G2.com.

This tool is great for organizing our customer information and connecting sales to the Oracle ERP system. We look forward to capture greater time savings on our basic business processes. Review collected by and hosted on G2.com.

We haven't found anything troublesome, continuing to learn more all the time. Review collected by and hosted on G2.com.

I like that it is backed by a large company. Review collected by and hosted on G2.com.

The click budget is high. A lot of windows to open and close in order to create a lead. Review collected by and hosted on G2.com.

Simple, clean UI. The mobile application is a welcome addition Review collected by and hosted on G2.com.

Lack of customizations, wrong expectations set by sales reps to potential customers Review collected by and hosted on G2.com.

Like the ease of use and the built in integrations with CPQ Review collected by and hosted on G2.com.

We did have to build integrations to JDE ERP E1, wish there was some out of the box functionality Review collected by and hosted on G2.com.

Oracle Sales Cloud is well suited in SMB, Mid-Market and Enterprise businesses. It is extremely flexible and scalable. The biggest benefit is that it is part of Oracle’s suite of cloud products that work well together. Review collected by and hosted on G2.com.

They have added a service piece that is still maturing for B2B or blended sales/service organizations.

They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap). Review collected by and hosted on G2.com.

The core functionality will be great once the product is more mature. Review collected by and hosted on G2.com.

Development in Sales Cloud is extremely buggy and logic/customizations break often even if they have been working for years. Then Oracle cannot fix it and it takes 6 months for support to do anything about it. (Literally) Review collected by and hosted on G2.com.

Not much, the tool has been a struggle for users to adopt. Integration with other tools is difficult. Review collected by and hosted on G2.com.

It is difficult to customize. The mobile is clunky. Does not integrate with other tools easily. No business card scanner. Review collected by and hosted on G2.com.