--- title: Oracle Sales Cloud Reviews meta_title: 'Oracle Sales Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 157 reviews by the users' company size, role or industry to find out how Oracle Sales Cloud works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 157 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Sales Cloud Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 157 ## About Oracle Sales Cloud Oracle Sales Cloud offers an array of capabilities built to meet the essential needs of sales organizations. Easy-to-use productivity tools empowers sales with the information and guidance they need to close more deals quickly; “always-on” access even when on the go increases sales teams’ effectiveness and “right-time” insights engenders sales performance. The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution. ## Oracle Sales Cloud Pros & Cons **What users like:** - Users value the **seamless integration** of Oracle Sales Cloud with other systems, enhancing data consistency and operational efficiency. (4 reviews) - Users commend the **feature richness** of Oracle Sales Cloud, enhancing their CRM experience with flexible tools and integrations. (3 reviews) - Users appreciate the **user-friendly interface** of Oracle Sales Cloud, enhancing their experience with seamless functionality and mobile access. (3 reviews) - Users appreciate the **responsive customer support** of Oracle Sales Cloud, ensuring smooth operations and effective assistance. (2 reviews) - Users find Oracle Sales Cloud to be **very easy to use** , appreciating its simple interface and mobile accessibility. (2 reviews) - Users value the **flexible customization** of Oracle Sales Cloud, allowing tailored dashboards and workflows for effective sales processes. (2 reviews) - Users appreciate the **easy tracking** features of Oracle Sales Cloud, enhancing lead management and sales forecasting efficiency. (2 reviews) - Users value the **flexibility** of Oracle Sales Cloud, allowing for tailored solutions to meet diverse business needs. (2 reviews) - Users value the **streamlined lead management** of Oracle Sales Cloud, enhancing sales processes and customer engagement effectively. (2 reviews) - Reporting (2 reviews) **What users dislike:** - Users find a **steep learning curve** with Oracle Sales Cloud, making initial navigation and adoption challenging. (5 reviews) - Users find the **high complexity** of Oracle Sales Cloud challenging, especially during initial implementation and for new users. (3 reviews) - Users find the **interface not user-friendly** , experiencing complexity and a steep learning curve, affecting overall adoption. (2 reviews) - Users often experience **slow performance** with Oracle Sales Cloud, particularly when handling large datasets or running complex reports. (2 reviews) - Users experience **limited data availability** and unpredictable behavior while uploading JPEG files in Oracle Sales Cloud. (1 reviews) - Users highlight the **expensive pricing** of Oracle Sales Cloud, which may deter some potential customers from engaging. (1 reviews) - Expertise Required (1 reviews) - Incomplete Information (1 reviews) - Users often face **integration issues** that hinder seamless connectivity with other systems, impacting overall efficiency. (1 reviews) - Not Intuitive (1 reviews) ## Oracle Sales Cloud Reviews ### 1. Too many holes in product, not ready for Prime Time **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2013 **What do you like best about Oracle Sales Cloud?** Integration with other Fusion components such as Workforce Management, robust BI module. **What do you dislike about Oracle Sales Cloud?** Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to maintain product catalog and order history are present in R4 and R5 releases but barely have functional features. 2) There is no direct integration with other Oracle systems (especially ERPs like JDE) and you are forced to create an intermediary database stage environment to feed into Fusion CRM. 3) Data import process is immature. When data import fails it rarely ever provides any indication of where the problem exists. Data import relies mostly on CSV files and it deos not accurately indicate the records causing failures and when it does we've found that only about 5% of the time it is accurate. Last week we had a data import of 5,000 records where it indicated 400 failed, but we could clearly see all records in, even those that "failed". 4) Fusion Mobile Sales product lacks territory and organizational management components. Documentation is virtually non-existent when it comes to features that are supposed to work with simple integration such as the Around Me component. This app is supposed to be replaced with Fusion Tap at some point but no indication of when that would be....so why have the app available online for 8 months advertised as a Fusion CRM app when it currently it only works for the HR modules and not CRM? 5) ...and I'll stop here...this is not an intuitive product. If you think you are deleting something...you are not! and then be prepared to have things fail because of the record you thought was deleted is still floating in la-la land in the Fusion CRM cloud and it will come out to haunt you. **Recommendations to others considering Oracle Sales Cloud:** Make sure that when the Fusion CRM sales rep showcases Fusion CRM, that they are showing you a live environment and not a controlled setup where everything works magically...because it doesn't work like that at all. Chances are that if your company is large enough for a $1M+ potential contract, they will abide. There is a reason Oracle will not provide you with even a 5-day trial of their product and my assumption is that they know too well that there are too many holes in the product at the moment to risk embarrassment. I believe they are headed in the right direction, but the journey is clearly as long and as precarious as depicted by JRR Tolkien in Lord of the Rings. ### 2. Oracle Fusion Application: ITS AWESOME ! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2013 **What do you like best about Oracle Sales Cloud?** Its Features and working methods. It is a useful as it is using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers. They are 100 % open-standards-based business applications that set a new standard for the way we innovate, work and adopt technology. **What do you dislike about Oracle Sales Cloud?** Oracle Fusion is a single-tenant database architecture that uses virtualization to share compute resources. This approach is certainly valid, but does not achieve the same economies as mulOracle Fusion is a single-tenant database architecture that uses virtualization to share compute resources. This approach is certainly valid, but does not achieve the same economies as multi-tenant cloud apps, thereby incurring greater costs and more effort for tasks such as upgrades. Oracle suggests that virtualization and more distributed resources deliver superior information security and redundancy for reduced downtime risk. These arguments may have some truth, but in a SaaS industry which is remarkably impressive with regard to security and uptime, the perceived benefits don’t seem to justify the loss of economies and software innovationti-tenant cloud apps, thereby incurring greater costs and more effort for tasks such as upgrades. Oracle suggests that virtualization and more distributed resources deliver superior information security and redundancy for reduced downtime risk. These arguments may have some truth, but in a SaaS industry which is remarkably impressive with regard to security and uptime, the perceived benefits don’t seem to justify the loss of economies and software innovation **Recommendations to others considering Oracle Sales Cloud:** So whilst the majority of the posts on this forum are concerned with the nuts-and-bolts of developing customizations and extensions on the Fusion Applications platform, its remains prudent to not forget that with great power comes great responsibility. In fact even in cloud scenarios where ongoing IT management is a delegated task it remains important to ensure customization is done in a consistent and high-quality manner. Just because something is easy to do, it doesn’t mean it should be done without proper care and consideration. ### 3. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Syed A. | Software Engineer, CRM Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2013 **What do you like best about Oracle Sales Cloud?** Very good look and feel, nice navigation. Very good Depth in Sales and Marketing functionality.. integration with Oracle social Network is awesome. On Mobile and Tab sales crm is also great. **What do you dislike about Oracle Sales Cloud?** it would need time to evolve as a mature CRM, waiting for more Releases. **Recommendations to others considering Oracle Sales Cloud:** Awesome features. Highly recommended. ### 4. Oracle Sales Cloud (Fusion CRM) Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2013 **What do you like best about Oracle Sales Cloud?** Features and working methods. Truly 100 % open-standards-based business applications. Fantastic interface and access methods. **What do you dislike about Oracle Sales Cloud?** It does not achieve the exact economies as multi-tenant cloud apps, wastes cost and time especially for upgrades. **Recommendations to others considering Oracle Sales Cloud:** Most comments baed on the mechanics of on the Fusion Applications platform. Its key to ensure customization is done properly. ### 5. Oracle Fusion **Rating:** 4.0/5.0 stars **Reviewed by:** Ashish T. | Siebel Technical Architect, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2013 **What do you like best about Oracle Sales Cloud?** Performance for weblogic and BIP is excellent. Ease of use and the tool tips are excellent. **What do you dislike about Oracle Sales Cloud?** Nothing to dislike when i compare this product to the other products. **Recommendations to others considering Oracle Sales Cloud:** its the best to use ### 6. Oracle fusion apps **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Animation | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2013 **What do you like best about Oracle Sales Cloud?** Fusion offers apps for every part of your business: finance, sales, product managers. There is a high level of design and it's very intuitive. **What do you dislike about Oracle Sales Cloud?** I see the value of taking things out of the data center and into the cloud. I just don't like how it's marketed. Any marketing that wants me to take things to the cloud immediately puts me off. **Recommendations to others considering Oracle Sales Cloud:** It's a great tool that will help you grow your business. ### 7. Significant Step-Up from Oracle CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Michael F. | Senior Technical Account Manager, Team Lead, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2012 **What do you like best about Oracle Sales Cloud?** Seamless integration into SFDC or Siebel (I have not tried or seen any others). The look and feel is far superior to Oracle CRM. **What do you dislike about Oracle Sales Cloud?** Initial set-up can be very complex and overly difficult. Without getting it configured correctly from the get-go this will be very problematic for future use. **Recommendations to others considering Oracle Sales Cloud:** If you are using Oracle products already, Oracle Fusion CRM is an excellent choice for you, as it is far superior than Oracle CRM. If you are open to other vendors, I would recommend looking elsewhere. ## Oracle Sales Cloud Discussions - [feature wise which product is good Siebel or Oracle sales cloud ??](https://www.g2.com/discussions/feature-wise-which-product-is-good-siebel-or-oracle-sales-cloud) - 1 comment, 2 upvotes - [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence. For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) - 1 comment, 1 upvote - [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) - 1 comment, 1 upvote - [Does Oracle Sales Cloud integrate with my email application?](https://www.g2.com/discussions/productivity-13871e5a-42c6-4c4f-be65-6b81ded05418) - 1 comment, 1 upvote - [How does Oracle Sales Cloud help sales managers drive performance and increase sales?](https://www.g2.com/discussions/sales-performance) - 1 comment, 1 upvote - [View Oracle Sales Cloud pricing details and edition comparison](https://www.g2.com/products/oracle-sales-cloud/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A44%3A51+-0500&secure%5Bsession_id%5D=4fa09a51-fab7-41d8-a7c3-74352e4f966e&secure%5Btoken%5D=dcf9cad4cdc6c47cde2cc3b506e11b8bfd65ccf2121e4134e146c1ae7b509ea8&format=llm_user) ## Oracle Sales Cloud Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle Sales Cloud Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,289 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,839 reviews)