--- title: Oracle Sales Cloud Reviews meta_title: 'Oracle Sales Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 157 reviews by the users' company size, role or industry to find out how Oracle Sales Cloud works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 157 scale: '5' date_modified: '2026-07-21' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Sales Cloud Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 157 ## About Oracle Sales Cloud Oracle Sales Cloud offers an array of capabilities built to meet the essential needs of sales organizations. Easy-to-use productivity tools empowers sales with the information and guidance they need to close more deals quickly; “always-on” access even when on the go increases sales teams’ effectiveness and “right-time” insights engenders sales performance. The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution. ## Oracle Sales Cloud Pros & Cons **What users like:** - Users value the **seamless integration** of Oracle Sales Cloud with other systems, enhancing data consistency and operational efficiency. (4 reviews) - Users commend the **feature richness** of Oracle Sales Cloud, enhancing their CRM experience with flexible tools and integrations. (3 reviews) - Users appreciate the **user-friendly interface** of Oracle Sales Cloud, enhancing their experience with seamless functionality and mobile access. (3 reviews) - Users appreciate the **responsive customer support** of Oracle Sales Cloud, ensuring smooth operations and effective assistance. (2 reviews) - Users find Oracle Sales Cloud to be **very easy to use** , appreciating its simple interface and mobile accessibility. (2 reviews) - Users value the **flexible customization** of Oracle Sales Cloud, allowing tailored dashboards and workflows for effective sales processes. (2 reviews) - Users appreciate the **easy tracking** features of Oracle Sales Cloud, enhancing lead management and sales forecasting efficiency. (2 reviews) - Users value the **flexibility** of Oracle Sales Cloud, allowing for tailored solutions to meet diverse business needs. (2 reviews) - Users value the **streamlined lead management** of Oracle Sales Cloud, enhancing sales processes and customer engagement effectively. (2 reviews) - Reporting (2 reviews) **What users dislike:** - Users find a **steep learning curve** with Oracle Sales Cloud, making initial navigation and adoption challenging. (5 reviews) - Users find the **high complexity** of Oracle Sales Cloud challenging, especially during initial implementation and for new users. (3 reviews) - Users find the **interface not user-friendly** , experiencing complexity and a steep learning curve, affecting overall adoption. (2 reviews) - Users often experience **slow performance** with Oracle Sales Cloud, particularly when handling large datasets or running complex reports. (2 reviews) - Users experience **limited data availability** and unpredictable behavior while uploading JPEG files in Oracle Sales Cloud. (1 reviews) - Users highlight the **expensive pricing** of Oracle Sales Cloud, which may deter some potential customers from engaging. (1 reviews) - Expertise Required (1 reviews) - Incomplete Information (1 reviews) - Users often face **integration issues** that hinder seamless connectivity with other systems, impacting overall efficiency. (1 reviews) - Not Intuitive (1 reviews) ## Oracle Sales Cloud Reviews ### 1. Great tooling for salesperson and service teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Oracle Sales Cloud?** Powerful simple tool to work with sales persons and sales teams, and service persons and orgs. Sophisticated platform that can present and crunch data usefully from the whole company and organisation, plus external/non-owned data. Easy intuitive use of the tool (browser and mobile app), does not need special training to use any of it. Lastly, lower cost than most, I guess it's lowest cost for its category. What's not to like in this product? Top quality, low cost, strong reputed producer for continuity. For the developers too the building is simple and powerful. **What do you dislike about Oracle Sales Cloud?** There is nothing to dislike in this product. It has everything a salesperson and a sales org might want from technology. **Recommendations to others considering Oracle Sales Cloud:** Take the time to assess and evaluate tools. Software has commoditised today, it's a buyer's market. It is also a builder's market. Medium to longer term thinking pays off! In general, opt for tools architected in recent years than long ago. Old tech is truly bad for business. Software is akin to roads/utility. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Sales process and Service process. Constant enhancements of the tool by us (apart from the quarterly tech updates the vendor makes) at very low costs is one benefit that needs highlighting here. As our use of the tool matures we expect to transfer more responsibility to the tool so sales and service staff can put more of their minds to their work; this tool gives us the confidence that our expectation will survive neatly over the long term. Tools are subordinate to the human mind, and have to be pliable so without much ado. We have no doubts Oracle CX Sales (formerly Oracle Engagement Cloud) can be that. ### 2. Very user friendly and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sushmitha R. | Head of sales and marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Oracle Sales Cloud?** Easy to understand , Easy to Work with these software..I'm highly recommended it.user friendly one **What do you dislike about Oracle Sales Cloud?** Nothing like that.. I'm satisfied with software so no dislikes **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Finding customer's.In that way this software very useful ### 3. Helpful in managing and coordinating your projects **Rating:** 4.5/5.0 stars **Reviewed by:** Mitrashi D. | Digital Media Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2023 **What do you like best about Oracle Sales Cloud?** The interface is easy to use -Smart View gives you all you need under one roof. **What do you dislike about Oracle Sales Cloud?** NA - I do not have anything critical to say **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Project management - especially with budgeting and timelines ### 4. Best ERP tool to plan, manage and control business efficiency. **Rating:** 4.0/5.0 stars **Reviewed by:** Yogita J. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2022 **What do you like best about Oracle Sales Cloud?** It has many features which are suitable for supply chain businesses to improve efficiency. It needs fewer human resources to control the operations which saves a lot of time. **What do you dislike about Oracle Sales Cloud?** It needs high-speed network connectivity to work on. It takes a lot of time for the security setup. Users have to learn deeply about workflow. It is a little bit more expensive than other apps. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** It meets the entire business expectation. Very well managed, and operate the financial and inventory account. It has many modules which make business work effectively. ### 5. EPM Implementer **Rating:** 4.0/5.0 stars **Reviewed by:** james s. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Oracle Sales Cloud?** Consolidation of the lots of data into one application and presentation of the date **What do you dislike about Oracle Sales Cloud?** The synchronization of user roles/security through OCI classic and IDCS took to long and had to many quirks. Looking forward to identity domains in OCI and removing that lag / sync issues **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Consolidating on Purchase Orders into one space has given better insights into forecasting and planning . This should reduce process time and give better numbers to analyze ### 6. Quite simplified **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit J. | Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2023 **What do you like best about Oracle Sales Cloud?** The report formation tools Data security Fast response **What do you dislike about Oracle Sales Cloud?** Less knowledge post on OCI LOCATION BASED ACCESS **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Resources Storage efficiently Strong IAM ### 7. Quite helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit J. | Senior Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Oracle Sales Cloud?** data security, highly automated threat remediation **What do you dislike about Oracle Sales Cloud?** renamed users can't access customer reports and Bi composer is unavailable **What problems is Oracle Sales Cloud solving and how is that benefiting you?** the reporting capabilities are excellent ### 8. Very dependable **Rating:** 3.5/5.0 stars **Reviewed by:** Harshkumar k. | SHIPPING REPRESENTATIVE, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Oracle Sales Cloud?** easy to manage documents on the cloud, easy user interface. **What do you dislike about Oracle Sales Cloud?** Very fussy when not in use, not an assured software to the company. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** They have regular updates that resolve the bugs. ### 9. Customize everything **Rating:** 4.0/5.0 stars **Reviewed by:** rohit b. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Oracle Sales Cloud?** Too many services (PaaS, saas, data management ....), customizable UI for each module some of the modules are lead management, sales, follow up, report and activity management, What I like the most is that you can upload flat files and the data will be reflected also you can create an app for your sales executive which helps him and inturn helping your business to grow. **What do you dislike about Oracle Sales Cloud?** NO dislike, in fact, I am thinking of writing all its good features here. The best !!!. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Easy to use however one can keep on exploring new things here which will help you and your customer executive, easy tools to customize UI and We use it for report generation as a Hrm tool some of the reports like finding out the ( calculate the no of employees whose date of joining is less than a year ...) ### 10. Coming from JDE, Fusion has been a huge improvement **Rating:** 4.0/5.0 stars **Reviewed by:** CJ M. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Oracle Sales Cloud?** Cloud based vs on prem solution. We are still in the process of configuring EPM for budgeting but the product has seemed very useful and intuitive. End users have been having an easy time adjusting. **What do you dislike about Oracle Sales Cloud?** Currently have not experienced any negative feedback. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Budget planning ### 11. It was Great experience while working on Cloud Fusion Sotware. Highly recommended for Supply Chain **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Oracle Sales Cloud?** Supply Chain Management is the best in using **What do you dislike about Oracle Sales Cloud?** Nothing as such given which people doesn't like **What problems is Oracle Sales Cloud solving and how is that benefiting you?** It saving my time in Data Management ### 12. Great product for acquisition and retention marketing automation! **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley C. | Senior Manager - Email, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Oracle Sales Cloud?** I love how easy it is to use and how your company can connect its database to a marketing automation tool. I also like the support that oracle provides to each client. **What do you dislike about Oracle Sales Cloud?** Pricing can be iffy depending on your size organization. As well as it can be difficult to use with other automation tools that aren't within the Oracle family. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Keeping all of our brokers, agents and customers in one database organized and to send marketing campaigns to. It does add a lot more ease if we use all oracle products to connect together. ### 13. Engagement with Oracle is pretty impressive **Rating:** 3.5/5.0 stars **Reviewed by:** Yash J. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2021 **What do you like best about Oracle Sales Cloud?** Oracle CX is the new way to handle customers in the initial engagement stage. We used to manage customer's transaction/purchase of our products during the week. It uses cloud infrastructure to ensure that it is a reliable service offering. This also helps us in advertising our latest products to the market. We're getting good outcomes from this service. The most impressive option is to get a demo on demand. If someone is not familiar with CX, they can ask for a demo to get some insight into this service. **What do you dislike about Oracle Sales Cloud?** Sometimes I faced support issues during hard times. When I needed urgent support, I got a sluggish response. Support is the face of the company, and this should be addressed on priority. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** We're making our market strong and expanding our umbrella to sell & advertise our products. Earlier, we had to do many operations manually, including manual miss. So this problem is solved. ### 14. great customer relationship management toll . great experience as a oracle developer. **Rating:** 5.0/5.0 stars **Reviewed by:** Kalachand G. | PL/SQL Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Oracle Sales Cloud?** its exceptional in contact management. we can get the record of our clint and their content information via this tool. its mobile support has made things easy for me and my team. **What do you dislike about Oracle Sales Cloud?** the dashboard is dull and monotonous. in my career, i have not taken so much time in understanding any software and this took me a month to get its basic working. **Recommendations to others considering Oracle Sales Cloud:** improve ui experience. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** oracle cx helps us to track clients expertise on the service we provide. this tool also helps us to improve sales by simplifying the selling procedure. we can achieve more deals. ### 15. Innovative Cloud CRM tool **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen C. | Agile Coach and Scrum Master, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Oracle Sales Cloud?** I have known Oracle CRM from before the Siebel and PeopleSoft, so this iteration is very welcome. Oracle renamed CRM to CX (customer exprience) as part of its cloud suite. This allows a lot of features to be available in one service pack - marketing, sales, commerce, quote. I like best the pre-defined business processes that afford optimised customer experiences. **What do you dislike about Oracle Sales Cloud?** It is innovative and Oracle and other providers offer training online training with trainers to cover any new functionality. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** My client was looking to break silo working between customer services, their commerce offerings and sales and marketing. The Oracle Fusion CX bridged that gap and was best of offerings for this, it saved a lot of time with pre-defined processes already created. ### 16. Best CRM I ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Santanu D. | Affiliate Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Oracle Sales Cloud?** This solution is the game changer. Best Configuration,Price, Service what I like most. **What do you dislike about Oracle Sales Cloud?** Nothing yet till now. If anything comes up will review it. **Recommendations to others considering Oracle Sales Cloud:** Must Recommendation. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** There are so many benefits I got. Customer experience, feasibility, easy usage. ### 17. Cloud CX was never so easy **Rating:** 4.0/5.0 stars **Reviewed by:** Bhupendra M. | Managing Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about Oracle Sales Cloud?** Software was never that easy to configure before! Most of my clients were happy with modern UI and ease of configuration. Even, Business users could make simple changes quickly without anyone's help. Support and maintenance was ultra low for all of our clients. **What do you dislike about Oracle Sales Cloud?** Party data model, Security, and imports are little trickier than expected. Very complex UI customizations were not that easy. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Smooth and quick CX implementation. Great UI. ### 18. Analytics for Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Oracle Sales Cloud?** I like that it can extend selling capabilities to our partners of different skills and strengths (sales) **What do you dislike about Oracle Sales Cloud?** It is fairly intensive to set up, but well worth it **Recommendations to others considering Oracle Sales Cloud:** It is a really good tool to use with your current CRM application **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Getting a better understanding how Marketing programs are working with Sales ### 19. Easy to install and use Review for Oracle sales cloud user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi J. | Director Of Engineering, Program Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2017 **What do you like best about Oracle Sales Cloud?** Easy to adapt and integrate with your existing platforms **What do you dislike about Oracle Sales Cloud?** May be some best practices guide to customer **Recommendations to others considering Oracle Sales Cloud:** I strongly support Orscle fusion compared to other available solutions in the market **What problems is Oracle Sales Cloud solving and how is that benefiting you?** it is verfy difficult to dynamically access all the information during realtime ### 20. Self learner Oracle Fusion Cloud. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Oracle Sales Cloud?** The financials module of Fusion is very comfortable and easy to unferstand and use. **What do you dislike about Oracle Sales Cloud?** There is nothing to dislike in this product. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** I am using this for the financials n cost control modules.wr develop several Business process and use them. ### 21. Account Executive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Oracle Sales Cloud?** Ease of Use and how organized your contact records can stay **What do you dislike about Oracle Sales Cloud?** Nothing bad to say about the tool really **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Organization and staying on top of customer accounts ### 22. Effective, Communicative, Efficient Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Oracle Sales Cloud?** Ease of use once you learn the system and its capabilities. **What do you dislike about Oracle Sales Cloud?** Learning to use the system takes intermediate level experience with cpu systems. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Business reporting and operational analysis. ### 23. Sales, Marketing and customer satisfaction service-Oracle Fusion Cloud CX / CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Oracle Sales Cloud?** Very simple to create lists and search interested companies & here we can handle 100s of records easily. **What do you dislike about Oracle Sales Cloud?** Oracle not be as easy to everyone. It's a bit complex for use as another. **Recommendations to others considering Oracle Sales Cloud:** Take advantage of all of the education resources available to you in Oracle Eloqua and purchase the Education Pass. It's an investment in your career and your company. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** We can here easily create quotation of products sales. ### 24. Super Powerful; Super Complex **Rating:** 3.0/5.0 stars **Reviewed by:** John E. | Director of CRM , Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Oracle Sales Cloud?** I see how CX Sales can empower any organization to further their sales strategies, gain key insights into their markets and sales performance, as well as utilize it to build a 360 degree workflow around the sales functions and campaigns. With only utilizing maybe 25% of the function, we have seen significant gains in operational efficiency, sales performance, and next-level analytics that continue to drive efficiency and performance. **What do you dislike about Oracle Sales Cloud?** If you aren't looking for a tool to drive HR, ERP, CPQ, Finance, etc. through your sales organization, then you will still need to be prepared to implement parts of tools you don't use. The breadth of business knowledge required to configure pieces of all these business groups is rare to find in one team, and so much of the power of CX Sales is "locked" behind knowledge gaps, or cost prohibitive consultant implementation costs. Smaller organizations, like mine, have a difficult time getting a good TCO from it. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** We use CX Sales for integrative salesforce administration with corporate and divisional marketing groups. We use CX sales for higher education recruitment, as well as non-profit advancement donation management. The pieces we have been able to implement have been extremely helpful in maximizing our sales teams' time on key metrics they need to focus on instead of admin work. ### 25. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Oracle Sales Cloud?** Very easy to navigate thru the system with just 1-2 clicks **What do you dislike about Oracle Sales Cloud?** I would like to see some better AR reports. They are not very user friendly **Recommendations to others considering Oracle Sales Cloud:** It’s a good product. I was not part of the implementation process but would like to see some improvements **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Trying to solve the way to make more friendly AR reports ### 26. It is an excellent tool to take control of your product and sales results. **Rating:** 4.5/5.0 stars **Reviewed by:** Jacobs D. | Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Oracle Sales Cloud?** I like your customization because it has many designs in which one can work and then choose to your liking. **What do you dislike about Oracle Sales Cloud?** I think it could improve the form of its interface that is a simple way to work and improving its capabilities to allow greater distinction in the personalization of some fields. **Recommendations to others considering Oracle Sales Cloud:** We are quite satisfied with the result we have obtained from this tool since it provides us with a calm environment in our work due to the reports of our quantity of products sold and the data obtained in a satisfactory manner by our clients. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** We implement this on the company and we believe that it has generated many good things for us internally at the end of the sale, it allows us to track the progress of our business whether economic as well as products that we offer to our customers. ### 27. A simple replacement for outdated hand written systems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Oracle Sales Cloud?** Oracle, when used correctly can substantially assist with record keeping on many different types of equipment you use in industry. It's helped improve in my field in regards to maintaining maintence records and cost assist in new and old items worked on. It also helps when needing to see exactly who has opened or closed a project that was worked on by many different individuals. **What do you dislike about Oracle Sales Cloud?** Will not always save entered information **Recommendations to others considering Oracle Sales Cloud:** Ensure this is compatible with what your specific needs are. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Being able to properly access maintenance records and employees working on individual projects has significantly increased time management. ### 28. Going in the right direction with definite room for improvement. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Oracle Sales Cloud?** I like the ease of being able to create important, and pertinent, information in the system. Contact and Account Creation, working with Activities and Opportunities is a seamless process that doesn't take long and work effectively to assist the Sales Force with their efforts. **What do you dislike about Oracle Sales Cloud?** The greatest challenge we face lies in two arenas. First, the ability for the system to detect duplicate accounts/contacts is both cumbersome and frustrating. So much time is spent by our Sales Force searching for already existing information. Additionally, when Oracle releases updates to the product, it often breaks already existing interaction with plugins and/or layouts. When this is done without our Sales Technology team knowing this is happening, it ends up creating a panic and reactionary mode, rather than our teams being able to proactively generate fixes when they are upcoming. **Recommendations to others considering Oracle Sales Cloud:** while OEC is headed in the right direction, it seems like they are not stable and polished before they are rolling out this product. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** OEC allows us to drive a systematic compliance and congruence across our Sales Force, which is spread across the nation. ### 29. Overall easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Oracle Sales Cloud?** It is easy to use for a new employee, but can still be helpful for senior sales executives. Generally intuitive, and the defaults can be customized by the employer. **What do you dislike about Oracle Sales Cloud?** It isn't as easy as I would like to search for a previous cold call, because they aren't given account status. Once a customer has an account, you can go back and retrieve sales notes for previous visits much more easily. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Tracking sales calls and opportunities are the primary problems we are solving with this software. If used properly, management gets a quick snapshot of sales activities, and they have the ability to review the notes on every account and call. ### 30. Oracle Sales Cloud overall helpful for sales teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Oracle Sales Cloud?** Able to manage pipeline, create opportunities, and account plan with an overarching sales tool for all types of sales teams. **What do you dislike about Oracle Sales Cloud?** Site often faces bugs or errors. Constantly find myself refreshing to gather accurate data. **Recommendations to others considering Oracle Sales Cloud:** It is an overall good sales tool than is constantly getting improved and updated **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Able to build out my pipeline and create new opportunities. Within Oracle Sales Cloud I can also search accounts and determine buying habits. ### 31. Constantly Improving, Awesome Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Carina V. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Oracle Sales Cloud?** The customization and extensibility of OEC is constantly expanding. There is also a thriving community of developers to connect with and propose new enhancement ideas to Oracle. Reporting engine links marketing and sales and also provides great data visualization. **What do you dislike about Oracle Sales Cloud?** The performance of the tool, particularly in search, is lagging a bit. However, Oracle has made improvements and continues to make improvements in this area. **Recommendations to others considering Oracle Sales Cloud:** Follow a best practice, scalable approach. Leverage native functionality to get the benefits of Oracle's investment in improving the tool. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** 360 Customer view can be accomplished easily. Better tracking of competitors, better insight into sales pipeline and forecasing. ### 32. Improving all the time **Rating:** 3.0/5.0 stars **Reviewed by:** Simon B. | Managing Director, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Oracle Sales Cloud?** Good simple sales coverage, with good reporting back end **What do you dislike about Oracle Sales Cloud?** The UX is very dated, and doesn't get good feedback from our user community. Some of the recently announced features look to address this, but we've yet to roll them out. The upgrade process was tough last year, but getting better, but still lacks automated environment deployment that makes complex for the team to test each quarter. **Recommendations to others considering Oracle Sales Cloud:** Keep customisations to an absolute minimum - use as much out of the box as possible. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Sales, Sales Ops, Account Management ### 33. Engagement Cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Oracle Sales Cloud?** We like the process that is required and implimented as a result of using OSC. We work with MH and also use the funnel sales cloud that has helped our sales team focus on the right customers. Looking forward to digital assistance roll out and looking to be more mobile. **What do you dislike about Oracle Sales Cloud?** The functionality is clunky for our sales team at times. We often need to trouble shoot with them and Oracle regarding notes disappearing. Looking to use the mobile application going forward to help with our mobility movement. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Focusing on the right customers, and are currently on the AI pilot program so we are looking forward to seeing the outputs from the data we currently have in the tool. ### 34. Development Lead **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Oracle Sales Cloud?** Easy to setup, Feature rich, Good support from Oracle **What do you dislike about Oracle Sales Cloud?** Performance is not good, REST apis are not rich, **Recommendations to others considering Oracle Sales Cloud:** We can do a lot of customizations. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Slowlessness, performance ### 35. Oracle Sales Cloud (Why can you not be more like CRMOD) **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Oracle Sales Cloud?** The flexibility allowed by Groovy to accomplish additional functionality to the system. **What do you dislike about Oracle Sales Cloud?** Were to start...Administration of the system is a nightmare. User Creation: Do I go to Manage Users, Do I go to Security, Do I go to resource. Finding and apply the correct roles and policies without having to have a degree in 'What would Oracle do'. System is slow when doing admin functions such as creating fields, or editing page layouts. Missing features that should have been baked in from day one such as a real Campaign object.User experience is lacking and in need of a refresh. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Not much of anything currently. Bad experiences during implementation have lead to low user adoption. ### 36. Oracle CRM On Demand review **Rating:** 3.0/5.0 stars **Reviewed by:** Cesar C. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Oracle Sales Cloud?** Customization of the platform, where we can customize each user profile and interface. Changing roles and permissions and what they can access. **What do you dislike about Oracle Sales Cloud?** Reporting is not great, hard to pull reports, create new reports, dashboards are out dated, hard to merge databases together. Difficult to import new data. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Replacing our current manual process, our current Access databases with Oracle. Able to combined all data into one database. Have users interact with the platform. ### 37. CRM On Demand - Review **Rating:** 3.5/5.0 stars **Reviewed by:** Tony C. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Oracle Sales Cloud?** Customization of the objects to make flexible with our needs of the company. Goes well beyond a typical CRM system. **What do you dislike about Oracle Sales Cloud?** Clucky backend and reporting needs, Hard to create reporting needs when using many custom objects. User inferface is not the friendiliest and can be hard to use at time. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Using CRM on Demand to fill multiple needs that go beyond CRM. Things such as tracking time and working on asset tracking. ### 38. I havent lost hope but we have to figure out how to make the UX more intuitive. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Oracle Sales Cloud?** I like the potential. The fields and data management functions make it capable but we need to make it easier to use and we need a better way to share customer information **What do you dislike about Oracle Sales Cloud?** I am not happy with how it is focused on opportunity in lieu of customer. We are consistently approached my Salesforce and they are consistently selling a complete customer approach. I believe that we can get there with OEC but we need to make some changes. **Recommendations to others considering Oracle Sales Cloud:** Make sure you know exactly what you want it to do and how you are going to input quality information into the system. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Opportunity management ### 39. PERFECT bundle for your sales (and serviece) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Oracle Sales Cloud?** The personalisation (spesific in ersonalized Springboard) **What do you dislike about Oracle Sales Cloud?** Sometime the UI looks a bit old looking and not intuitive. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** A complete vieuw of the sales ellements ### 40. Digital Transformation in CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen K. | Solution Architect - Oracle CX Cloud, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2018 **What do you like best about Oracle Sales Cloud?** All the features of the Engagement Cloud including the Sales and Services. Supports high-touch and high-value accounts using Engagement Cloud's sales and service capabilities. **What do you dislike about Oracle Sales Cloud?** Would like to see realignment of Marketing Cloud (Eloqua/Responsys) with Oracle Engagement Cloud on Fusion platform. **Recommendations to others considering Oracle Sales Cloud:** It's a game changer in the CRM world. So, make the shift in the right direction. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Ease of use, 360 degree overview of customers Territory Management and Quota Management ### 41. OSC **Rating:** 3.5/5.0 stars **Reviewed by:** Alyssa A. | Functional Specialist- CRM, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Oracle Sales Cloud?** I like how easy OSC is for users to naviagte and find the information they're looking for in a timely manner **What do you dislike about Oracle Sales Cloud?** I wish there was more of a hands on approach for training from Oracle instead of the online articles, or paying for additional services/training courses. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Tracking opportunities, leads, and prospects ### 42. Great for Employee Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Oracle Sales Cloud?** Oracle is a great way to track employee activity, time off balances, and sales. It is a great resource for communication and reference. **What do you dislike about Oracle Sales Cloud?** Oracle would be greatly improved if it was easier to transfer data across systems and formats. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Oracle has been a great help in improving tracking abilities and served as a reference for performance. ### 43. Organizes our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt P. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Oracle Sales Cloud?** This tool is great for organizing our customer information and connecting sales to the Oracle ERP system. We look forward to capture greater time savings on our basic business processes. **What do you dislike about Oracle Sales Cloud?** We haven't found anything troublesome, continuing to learn more all the time. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Tracking customer info ### 44. Still hopeful to love OSC. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Oracle Sales Cloud?** I like that it is backed by a large company. **What do you dislike about Oracle Sales Cloud?** The click budget is high. A lot of windows to open and close in order to create a lead. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** We are trying to use the system for nurturing leads and increasing our conversion rate. In addition, we are trying to use OSC to maintain and easily access that view of the customers journey and interactions with various people at our company at various stages in the buying process, including after the sale. ### 45. Oracle Sales Cloud - When is it a good fit? **Rating:** 4.0/5.0 stars **Reviewed by:** Harish M. | Account Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Oracle Sales Cloud?** Simple, clean UI. The mobile application is a welcome addition **What do you dislike about Oracle Sales Cloud?** Lack of customizations, wrong expectations set by sales reps to potential customers **Recommendations to others considering Oracle Sales Cloud:** Know your customer's business process, and map them to OOTB as much as you can. Engagement Cloud cannot replace Siebel, and does not have all service aspects of Service Cloud. The key is in setting the right expectations. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Sales Force Automation, Incentive Comp. We have seen increased user adoption and faster opportunity cycles ### 46. Sr. Director of Enterprise Applications **Rating:** 4.5/5.0 stars **Reviewed by:** Mesh S. | Sr director, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Oracle Sales Cloud?** Like the ease of use and the built in integrations with CPQ **What do you dislike about Oracle Sales Cloud?** We did have to build integrations to JDE ERP E1, wish there was some out of the box functionality **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Customer Creation, Conversion of Prospect to Customer ### 47. Sailing in the Sales Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Rhianna A. | Business & Integration Technology Leader | Oracle CX South Market Unit Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2018 **What do you like best about Oracle Sales Cloud?** Oracle Sales Cloud is well suited in SMB, Mid-Market and Enterprise businesses. It is extremely flexible and scalable. The biggest benefit is that it is part of Oracle’s suite of cloud products that work well together. **What do you dislike about Oracle Sales Cloud?** They have added a service piece that is still maturing for B2B or blended sales/service organizations. They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap). **Recommendations to others considering Oracle Sales Cloud:** Make use of all the different modules available to you for a truly seemless experience. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers. ### 48. WIll be a Great CRM **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Oracle Sales Cloud?** The core functionality will be great once the product is more mature. **What do you dislike about Oracle Sales Cloud?** Development in Sales Cloud is extremely buggy and logic/customizations break often even if they have been working for years. Then Oracle cannot fix it and it takes 6 months for support to do anything about it. (Literally) **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Tracking of accounts, contacts and activities for reporting for Government contracts. ### 49. Oracle Sales Cloud not good tool **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Oracle Sales Cloud?** Not much, the tool has been a struggle for users to adopt. Integration with other tools is difficult. **What do you dislike about Oracle Sales Cloud?** It is difficult to customize. The mobile is clunky. Does not integrate with other tools easily. No business card scanner. **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Users hate it. Not easy UI. We do capture more information than previously. ### 50. Sales/Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Oracle Sales Cloud?** On the same platform as sales and can share contacts, accounts, etc. **What do you dislike about Oracle Sales Cloud?** The apps are not the same - mobile and desktop. These should work the same way. **Recommendations to others considering Oracle Sales Cloud:** Partner with a vendor that is familiar with the solution **What problems is Oracle Sales Cloud solving and how is that benefiting you?** Modernization of our sales and customer service ## Oracle Sales Cloud Discussions - [feature wise which product is good Siebel or Oracle sales cloud ??](https://www.g2.com/discussions/feature-wise-which-product-is-good-siebel-or-oracle-sales-cloud) - 1 comment, 2 upvotes - [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence. For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) - 1 comment, 1 upvote - [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) - 1 comment, 1 upvote - [Does Oracle Sales Cloud integrate with my email application?](https://www.g2.com/discussions/productivity-13871e5a-42c6-4c4f-be65-6b81ded05418) - 1 comment, 1 upvote - [How does Oracle Sales Cloud help sales managers drive performance and increase sales?](https://www.g2.com/discussions/sales-performance) - 1 comment, 1 upvote - [View Oracle Sales Cloud pricing details and edition comparison](https://www.g2.com/products/oracle-sales-cloud/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+10%3A13%3A19+-0500&secure%5Bsession_id%5D=f332b650-0a7c-436b-8847-ccf233744888&secure%5Btoken%5D=dce7afc5b2ab052249097bd548691e71102360d913e4cacaba93a304a8791fac&format=llm_user) ## Oracle Sales Cloud Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle Sales Cloud Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,286 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,838 reviews)