# Top 10 Oracle Service Cloud (formerly RightNow) Alternatives & Competitors
**Average Rating:** 3.9/5
**Total Number of Reviews:** 134
If you are considering Oracle Service Cloud (formerly RightNow), you may also want to investigate similar alternatives or competitors to find the best solution. Help Desk Software is a widely used technology, and many people are seeking popular, simple software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to Oracle Service Cloud (formerly RightNow) include functionality and user interface. The best overall Oracle Service Cloud (formerly RightNow) alternative is Agentforce Service (formerly Salesforce Service Cloud). Other similar apps like Oracle Service Cloud (formerly RightNow) are Zendesk for Customer Service, Kustomer, Freshdesk, and LiveChat. Oracle Service Cloud (formerly RightNow) alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) or [Live Chat Software](https://www.g2.com/categories/live-chat).


## Best Paid & Free Alternatives to Oracle Service Cloud (formerly RightNow)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Kustomer](https://www.g2.com/products/kustomer/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [LiveChat](https://www.g2.com/products/livechat/reviews)
  - [Gladly](https://www.g2.com/products/gladly/reviews)
  - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews)

## Top 10 Alternatives to Oracle Service Cloud (formerly RightNow) Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Oracle Service Cloud (formerly RightNow) stacks up to the competition, check reviews from current & previous users in industries like Retail, Financial Services, and Education Management, and find the best product for your business.


  ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,344
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), Agentforce Service (formerly Salesforce Service Cloud) is:
- Easier to do business with
- Easier to set up
- Better at support
Categories in common with Oracle Service Cloud (formerly RightNow): [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-oracle-service-cloud-formerly-rightnow)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Kustomer](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-kustomer)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs LiveChat](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-livechat)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Gladly](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gladly)
- [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)

  ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 6,979
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), Zendesk for Customer Service is:
- Easier to set up
- Better at support
- Easier to do business with
Categories in common with Oracle Service Cloud (formerly RightNow): [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs Zendesk for Customer Service](https://www.g2.com/compare/oracle-service-cloud-formerly-rightnow-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Kustomer](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveChat](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Gladly](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)

  ### 3. [Kustomer](https://www.g2.com/products/kustomer/reviews)
By Kustomer
**Average Rating:** 4.4/5
**Total Reviews:** 556
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), Kustomer is:
- Easier to set up
- Better at support
- Easier to do business with
Categories in common with Oracle Service Cloud (formerly RightNow): [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs Kustomer](https://www.g2.com/compare/kustomer-vs-oracle-service-cloud-formerly-rightnow)
**Compare Kustomer with other alternatives:**
- [Kustomer vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-kustomer)
- [Kustomer vs Zendesk for Customer Service](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service)
- [Kustomer vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-kustomer)
- [Kustomer vs LiveChat](https://www.g2.com/compare/kustomer-vs-livechat)
- [Kustomer vs Gladly](https://www.g2.com/compare/gladly-vs-kustomer)
- [Kustomer vs ServiceNow Customer Service Management](https://www.g2.com/compare/kustomer-vs-servicenow-customer-service-management)
- [Kustomer vs Fin](https://www.g2.com/compare/fin-vs-kustomer)
- [Kustomer vs Zoho Desk](https://www.g2.com/compare/kustomer-vs-zoho-desk)
- [Kustomer vs LiveAgent](https://www.g2.com/compare/kustomer-vs-liveagent)

  ### 4. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,751
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), Freshdesk is:
- Easier to set up
- Easier to admin
- Better at support
Categories in common with Oracle Service Cloud (formerly RightNow): [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-oracle-service-cloud-formerly-rightnow)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk)
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs Kustomer](https://www.g2.com/compare/freshdesk-vs-kustomer)
- [Freshdesk vs LiveChat](https://www.g2.com/compare/freshdesk-vs-livechat)
- [Freshdesk vs Gladly](https://www.g2.com/compare/freshdesk-vs-gladly)
- [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)
- [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk)
- [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent)

  ### 5. [LiveChat](https://www.g2.com/products/livechat/reviews)
By Text
**Average Rating:** 4.5/5
**Total Reviews:** 808
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), LiveChat is:
- Easier to set up
- Easier to admin
- Better at support
Categories in common with Oracle Service Cloud (formerly RightNow): [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs LiveChat](https://www.g2.com/compare/livechat-vs-oracle-service-cloud-formerly-rightnow)
**Compare LiveChat with other alternatives:**
- [LiveChat vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-livechat)
- [LiveChat vs Zendesk for Customer Service](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service)
- [LiveChat vs Kustomer](https://www.g2.com/compare/kustomer-vs-livechat)
- [LiveChat vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-livechat)
- [LiveChat vs Gladly](https://www.g2.com/compare/gladly-vs-livechat)
- [LiveChat vs ServiceNow Customer Service Management](https://www.g2.com/compare/livechat-vs-servicenow-customer-service-management)
- [LiveChat vs Fin](https://www.g2.com/compare/fin-vs-livechat)
- [LiveChat vs Zoho Desk](https://www.g2.com/compare/livechat-vs-zoho-desk)
- [LiveChat vs LiveAgent](https://www.g2.com/compare/liveagent-vs-livechat)

  ### 6. [Gladly](https://www.g2.com/products/gladly/reviews)
By Gladly
**Average Rating:** 4.7/5
**Total Reviews:** 1,112
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), Gladly is:
- Easier to set up
- Easier to do business with
- Better at support
Categories in common with Oracle Service Cloud (formerly RightNow): [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs Gladly](https://www.g2.com/compare/gladly-vs-oracle-service-cloud-formerly-rightnow)
**Compare Gladly with other alternatives:**
- [Gladly vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gladly)
- [Gladly vs Zendesk for Customer Service](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service)
- [Gladly vs Kustomer](https://www.g2.com/compare/gladly-vs-kustomer)
- [Gladly vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gladly)
- [Gladly vs LiveChat](https://www.g2.com/compare/gladly-vs-livechat)
- [Gladly vs ServiceNow Customer Service Management](https://www.g2.com/compare/gladly-vs-servicenow-customer-service-management)
- [Gladly vs Fin](https://www.g2.com/compare/fin-vs-gladly)
- [Gladly vs Zoho Desk](https://www.g2.com/compare/gladly-vs-zoho-desk)
- [Gladly vs LiveAgent](https://www.g2.com/compare/gladly-vs-liveagent)

  ### 7. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
By ServiceNow
**Average Rating:** 4.4/5
**Total Reviews:** 432
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), ServiceNow Customer Service Management is:
- Easier to set up
- Easier to admin
- Easier to do business with
Categories in common with Oracle Service Cloud (formerly RightNow): [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs ServiceNow Customer Service Management](https://www.g2.com/compare/oracle-service-cloud-formerly-rightnow-vs-servicenow-customer-service-management)
**Compare ServiceNow Customer Service Management with other alternatives:**
- [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)
- [ServiceNow Customer Service Management vs Kustomer](https://www.g2.com/compare/kustomer-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs LiveChat](https://www.g2.com/compare/livechat-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Gladly](https://www.g2.com/compare/gladly-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Fin](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Zoho Desk](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)
- [ServiceNow Customer Service Management vs LiveAgent](https://www.g2.com/compare/liveagent-vs-servicenow-customer-service-management)

  ### 8. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,866
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), Fin is:
- Easier to set up
- Easier to admin
- Easier to do business with
Categories in common with Oracle Service Cloud (formerly RightNow): [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs Fin](https://www.g2.com/compare/fin-vs-oracle-service-cloud-formerly-rightnow)
**Compare Fin with other alternatives:**
- [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs Kustomer](https://www.g2.com/compare/fin-vs-kustomer)
- [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk)
- [Fin vs LiveChat](https://www.g2.com/compare/fin-vs-livechat)
- [Fin vs Gladly](https://www.g2.com/compare/fin-vs-gladly)
- [Fin vs ServiceNow Customer Service Management](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management)
- [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent)

  ### 9. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
By Zoho
**Average Rating:** 4.4/5
**Total Reviews:** 7,675
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), Zoho Desk is:
- Easier to set up
- Easier to admin
- Easier to do business with
Categories in common with Oracle Service Cloud (formerly RightNow): [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs Zoho Desk](https://www.g2.com/compare/oracle-service-cloud-formerly-rightnow-vs-zoho-desk)
**Compare Zoho Desk with other alternatives:**
- [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk)
- [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zoho Desk vs Kustomer](https://www.g2.com/compare/kustomer-vs-zoho-desk)
- [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Zoho Desk vs LiveChat](https://www.g2.com/compare/livechat-vs-zoho-desk)
- [Zoho Desk vs Gladly](https://www.g2.com/compare/gladly-vs-zoho-desk)
- [Zoho Desk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)
- [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk)
- [Zoho Desk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoho-desk)

  ### 10. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
By QualityUnit
**Average Rating:** 4.5/5
**Total Reviews:** 1,538
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.


Reviewers say compared to Oracle Service Cloud (formerly RightNow), LiveAgent is:
- Easier to set up
- Better at support
- Easier to do business with
Categories in common with Oracle Service Cloud (formerly RightNow): [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat), [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [Oracle Service Cloud (formerly RightNow) vs LiveAgent](https://www.g2.com/compare/liveagent-vs-oracle-service-cloud-formerly-rightnow)
**Compare LiveAgent with other alternatives:**
- [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent)
- [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [LiveAgent vs Kustomer](https://www.g2.com/compare/kustomer-vs-liveagent)
- [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent)
- [LiveAgent vs LiveChat](https://www.g2.com/compare/liveagent-vs-livechat)
- [LiveAgent vs Gladly](https://www.g2.com/compare/gladly-vs-liveagent)
- [LiveAgent vs ServiceNow Customer Service Management](https://www.g2.com/compare/liveagent-vs-servicenow-customer-service-management)
- [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent)
- [LiveAgent vs Zoho Desk](https://www.g2.com/compare/liveagent-vs-zoho-desk)


---
## Oracle Service Cloud (formerly RightNow) Alternatives FAQs

### What are the best alternatives to Oracle?

The best alternatives to Oracle in the Help Desk category, according to G2 user ratings and review counts, include [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) with a 4.4/5 rating from 7,335 reviews, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) rated 4.3/5 from 6,947 reviews, [Kustomer](https://www.g2.com/products/kustomer/reviews) at 4.4/5 from 555 reviews, [Freshdesk](https://www.g2.com/products/freshdesk/reviews) with 4.4/5 from 3,748 reviews, and [LiveChat](https://www.g2.com/products/livechat/reviews) rated 4.5/5 from 808 reviews. Other notable alternatives include [Gladly](https://www.g2.com/products/gladly/reviews) (4.7/5, 1,112 reviews), [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) (4.4/5, 430 reviews), [Fin](https://www.g2.com/products/fin/reviews) (4.5/5, 3,855 reviews), [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) (4.4/5, 7,630 reviews), and [LiveAgent](https://www.g2.com/products/liveagent/reviews) (4.5/5, 1,538 reviews). These alternatives consistently outperform Oracle (3.9/5, 134 reviews) across key dimensions such as ease of administration, support quality, meeting requirements, usability, setup, and business interaction.



### Which Help Desk tools do reviewers recommend instead of Oracle?

Reviewers recommend Help Desk tools like [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews), [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews), [Kustomer](https://www.g2.com/products/kustomer/reviews), [Freshdesk](https://www.g2.com/products/freshdesk/reviews), [LiveChat](https://www.g2.com/products/livechat/reviews), [Gladly](https://www.g2.com/products/gladly/reviews), [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews), [Fin](https://www.g2.com/products/fin/reviews), [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews), and [LiveAgent](https://www.g2.com/products/liveagent/reviews) instead of Oracle. These platforms are praised for their ease of use, comprehensive feature sets including AI-powered automation, omnichannel support, unified customer views, and strong integration capabilities. For example, Agentforce Service is noted for its AI-driven automation and seamless Salesforce integration, Zendesk for its intuitive omnichannel workspace and extensive app marketplace, Kustomer for its unified timeline and AI-powered workflows, and Freshdesk for its user-friendly interface and powerful automation. Reviewers highlight that these alternatives improve agent productivity, reduce manual work, and enhance customer experience more effectively than Oracle.



### How does Oracle compare to Agentforce Service...?

According to G2 data, [Oracle Service Cloud](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) holds an average rating of 3.9/5 from 134 reviews, whereas [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) boasts a higher average rating of 4.4/5 across 7,335 reviews. Agentforce Service leads Oracle by 0.3 points in meeting requirements (8.6 vs 8.3), 0.5 points in usability (8.4 vs 7.9), 1.1 points in ease of setup (7.9 vs 6.8), 0.9 points in ease of administration (8.2 vs 7.3), 0.9 points in support quality (8.3 vs 7.4), and 1.2 points in ease of doing business (8.7 vs 7.5). User feedback highlights Agentforce Service's superior case management, automation, integration capabilities, and AI-powered features that enhance efficiency and customer satisfaction. Oracle users note strengths in robust customer service capabilities and ticketing. Agentforce Service reviews emphasize its comprehensive automation, centralized customer data, and AI-driven assistance, though users mention a steeper learning curve and higher costs. Overall, Agentforce Service provides a more scalable, feature-rich, and user-friendly platform compared to Oracle Service Cloud, supported by a significantly larger and more positive user base.



### Why do users choose Agentforce Service... over Oracle?

Users choose [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) over Oracle primarily for its higher usability and richer feature set, as reflected in its 4.4-star rating from over 7,300 reviews compared to Oracle's 3.9-star rating from 134 reviews. Agentforce Service excels with a 1.1-point advantage in ease of setup (7.9 vs 6.8) and a 0.9-point lead in ease of administration (8.2 vs 7.3), making it more accessible for organizations with complex workflows. Its advanced automation, AI-driven case management, and seamless integration with Salesforce ecosystem products enable faster, more personalized customer support and improved agent productivity. Users appreciate its centralized customer data, omnichannel support, and powerful reporting tools, which contribute to operational efficiency and better decision-making. Despite a steeper learning curve and higher cost, the platform's scalability, flexibility, and AI capabilities deliver strong long-term value, especially for enterprises seeking to unify sales and service operations. These factors drive users to prefer Agentforce Service for a more comprehensive, intelligent, and future-ready customer service solution.




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