I like that it allows for different styles of surveys. Review collected by and hosted on G2.com.

I do not like the way the scales are set up. Review collected by and hosted on G2.com.

I like the Program feature the best as it allows me set up and automate multiple email campaigns. Review collected by and hosted on G2.com.

I dislike the Oracle Support team as they are slow to respond, always in completely different time zones, and usually require a ton of information to answer even the simplest question. Also, you can't really ask the support team if you're doing something the best possible way. Oracle Support rarely gives a straightforward answer or resolution to tickets in my experience. Review collected by and hosted on G2.com.

What I love about this software are the tools available within Eloqua that allow us to direct our messages to the correct market segments, and ensures that we can delete the email addresses that have already received a marketing message from us on a given day and that They have unsubscribed through subscription management. Review collected by and hosted on G2.com.

I can say with confidence that there is nothing that upsets or bothers me about this software Review collected by and hosted on G2.com.

Responsys account services are great, as we leverage many other OMC products such as BlueKai. Without our account team, it'd be quite impossible to wrangle all of the moving parts together. Downtimes are rare and rarely affect Review collected by and hosted on G2.com.

The UI is not intuitive. We have an internal teams building out emails and some things can slip through the cracks due to an interface remnicscent of Windows 95. Furthermore, implementing new add-ons can be a drawn out process from contract negotiation to execution since Oracle acquires new features and products then integrate them to the Responsys platform. Review collected by and hosted on G2.com.

Responsys is able to build out complex triggered automations and utilize personalization and conditional content. Review collected by and hosted on G2.com.

The folder system, the difficult to use interface, the bugs and non-intuitive nature of the product.The push tool seems archaic. The interface could definitely use an update. Review collected by and hosted on G2.com.

Emial integration from template to dynamic value is done very nicely Review collected by and hosted on G2.com.

It own predefined functions are negative point Review collected by and hosted on G2.com.

It has so many features, you never stop learning. From triggered reports to creating programs to the proofing feature, it’s a machine. Review collected by and hosted on G2.com.

A lot of errors with the push messaging feature. You’d think they can update it better with newer apps and website to keep up with the SDK developers keep producing. Review collected by and hosted on G2.com.

I like the ability to use dynamic content. It is pretty simple and straight forward. My favorite thing in the last year has been the split screen message designer. I can see my code and how the email renders all in one screen. I also think that the programs section is pretty simple to set up with nodes. The throw and catch feature was a nice, relatively-recent addition Review collected by and hosted on G2.com.

sending push notifications! I basically have to duplicate my work since i need to create test PET, filters, programs just for internal employees to test things. There is no proof launch I can just send myself. I also find forms to be very confusing and not straight forward. I also do not like that when you do a filter count, it gives you an estimation and then you have to get the real count afterward. The estimations vary wildly from +/- 80% to a few percentage points. I wish there was a way to just count the filter fully from the beginning. Lastly, In the link tracking tables and for checking where a campaigns content is buried, I wish the link and content stream appeared for more than about 2-3 seconds when I hover over it to get a preview Review collected by and hosted on G2.com.

I like how robust the system is to be able to identify our audience needs, as well as the new campaign message platform. Review collected by and hosted on G2.com.

The difficulty in finding images within the hosted content (folders would be ideal). Also, the lack of support from Oracle Support and having to message solely through that platform. Maybe could use ZenDesk and allow your users to have those conversations via email? I also wish the support team would be a bit more supportive - I end up solving most issues myself rather than wasting time explaining my situation in various ways. Review collected by and hosted on G2.com.

I like how much easier it is to see all the responses from my team! Before we were using google sheets and it was a nightmare. Review collected by and hosted on G2.com.

Could be nice to have a better mobile experience, seems a bit focused on the web. Review collected by and hosted on G2.com.