--- title: Oracle Responsys Reviews meta\_title: 'Oracle Responsys Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 130 reviews by the users' company size, role or industry to find out how Oracle Responsys works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 130 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Oracle Responsys Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Oracle Responsys, making setup and onboarding smooth and efficient. [(5 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=1325648&qs=pros-and-cons#reviews) Users find the **initial setup incredibly easy** , making the onboarding process smooth and efficient for marketing efforts. [(4 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2373229&qs=pros-and-cons#reviews) Users value the **automation efficiency** of Oracle Responsys, significantly enhancing marketing effectiveness and saving time on tasks. [(3 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2094150&qs=pros-and-cons#reviews) Users value the **flexibility** of Oracle Responsys, enabling seamless orchestration of personalized campaigns across multiple channels effortlessly. [(3 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2094155&qs=pros-and-cons#reviews) Users value the **real-time personalization** of Oracle Responsys, enabling highly targeted and relevant communications effortlessly. [(3 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2373312&qs=pros-and-cons#reviews) Users struggle with the **poor interface design** of Oracle Responsys, making it difficult for non-technical users to navigate. [(2 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2373223&qs=pros-and-cons#reviews) Users highlight the **poor UX** of Oracle Responsys, finding the interface outdated and overly complex for non-technical users. [(2 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2373339&qs=pros-and-cons#reviews) Users find Oracle Responsys to have **complex features** that complicate usage, especially for non-technical individuals. [(1 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2413988&qs=pros-and-cons#reviews) Users find Oracle Responsys **complex and difficult** to navigate, particularly due to its outdated interface and technical demands. [(1 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2414005&qs=pros-and-cons#reviews) Users experience **dashboard issues** as reports load slowly and customizing analytics can be frustrating without exporting data. [(1 mentions)](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2493716&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Oracle Responsys ##### 1. Ease of Use Users appreciate the **ease of use** of Oracle Responsys, making setup and onboarding smooth and efficient. [ See 5 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=1325648&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5.0/5 "Real-Time Personalization, Seamless Integration" What do you like about Oracle Responsys? I really like how Oracle Responsys nails real-time personalization. It pulls in customer data on the fly and lets me send super targeted emails or SMS ![Rana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana M.") RM Rana M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Campaign Management, Needs UI Modernization" What do you like about Oracle Responsys? I appreciate Oracle Responsys for its orchestration and cross-channel campaign management, which is designed specifically for orchestrating complex, p ##### 2. Easy Setup Users find the **initial setup incredibly easy** , making the onboarding process smooth and efficient for marketing efforts. [ See 4 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2373229&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5.0/5 "Real-Time Personalization, Seamless Integration" What do you like about Oracle Responsys? I really like how Oracle Responsys nails real-time personalization. It pulls in customer data on the fly and lets me send super targeted emails or SMS ![Rana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana M.") RM Rana M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Campaign Management, Needs UI Modernization" What do you like about Oracle Responsys? I appreciate Oracle Responsys for its orchestration and cross-channel campaign management, which is designed specifically for orchestrating complex, p ##### 3. Automation Efficiency Users value the **automation efficiency** of Oracle Responsys, significantly enhancing marketing effectiveness and saving time on tasks. [ See 3 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2094150&qs=pros-and-cons#reviews) See Related User Reviews ![Rana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana M.") RM Rana M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Campaign Management, Needs UI Modernization" What do you like about Oracle Responsys? I appreciate Oracle Responsys for its orchestration and cross-channel campaign management, which is designed specifically for orchestrating complex, p BN Bianca N. 4.0/5 "Effective Cross-Channel Automation with Oracle Responsys" What do you like about Oracle Responsys? I appreciate Oracle Responsys for its advanced automation capabilities which significantly save time and improve efficiency in my tasks. The cross-cha ##### 4. Flexibility Users value the **flexibility** of Oracle Responsys, enabling seamless orchestration of personalized campaigns across multiple channels effortlessly. [ See 3 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2094155&qs=pros-and-cons#reviews) See Related User Reviews ![Rana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana M.") RM Rana M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Campaign Management, Needs UI Modernization" What do you like about Oracle Responsys? I appreciate Oracle Responsys for its orchestration and cross-channel campaign management, which is designed specifically for orchestrating complex, p BN Bianca N. 4.0/5 "Effective Cross-Channel Automation with Oracle Responsys" What do you like about Oracle Responsys? I appreciate Oracle Responsys for its advanced automation capabilities which significantly save time and improve efficiency in my tasks. The cross-cha ##### 5. Integrations Users value the **real-time personalization** of Oracle Responsys, enabling highly targeted and relevant communications effortlessly. [ See 3 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2373312&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5.0/5 "Real-Time Personalization, Seamless Integration" What do you like about Oracle Responsys? I really like how Oracle Responsys nails real-time personalization. It pulls in customer data on the fly and lets me send super targeted emails or SMS ![Rana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana M.") RM Rana M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Campaign Management, Needs UI Modernization" What do you like about Oracle Responsys? I appreciate Oracle Responsys for its orchestration and cross-channel campaign management, which is designed specifically for orchestrating complex, p ### 5 Cons or Disadvantages of Oracle Responsys ##### 1. Poor Interface Design Users struggle with the **poor interface design** of Oracle Responsys, making it difficult for non-technical users to navigate. [ See 2 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2373223&qs=pros-and-cons#reviews) See Related User Reviews ![Rana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana M.") RM Rana M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Campaign Management, Needs UI Modernization" What do you dislike about Oracle Responsys? I find Oracle Responsys complex and an outdated user interface makes it even harder to use. The limited cross-channel functionality is a bit of a setb BN Bianca N. 4.0/5 "Effective Cross-Channel Automation with Oracle Responsys" What do you dislike about Oracle Responsys? I find the pricing of Oracle Responsys to be problematic. Additionally, the user experience and user interface could be improved. ##### 2. Poor UX Users highlight the **poor UX** of Oracle Responsys, finding the interface outdated and overly complex for non-technical users. [ See 2 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2373339&qs=pros-and-cons#reviews) See Related User Reviews ![Rana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana M.") RM Rana M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Campaign Management, Needs UI Modernization" What do you dislike about Oracle Responsys? I find Oracle Responsys complex and an outdated user interface makes it even harder to use. The limited cross-channel functionality is a bit of a setb BN Bianca N. 4.0/5 "Effective Cross-Channel Automation with Oracle Responsys" What do you dislike about Oracle Responsys? I find the pricing of Oracle Responsys to be problematic. Additionally, the user experience and user interface could be improved. ##### 3. Complex Features Users find Oracle Responsys to have **complex features** that complicate usage, especially for non-technical individuals. [ See 1 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2413988&qs=pros-and-cons#reviews) See Related User Reviews ![Rana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana M.") RM Rana M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Campaign Management, Needs UI Modernization" What do you dislike about Oracle Responsys? I find Oracle Responsys complex and an outdated user interface makes it even harder to use. The limited cross-channel functionality is a bit of a setb ##### 4. Complexity Users find Oracle Responsys **complex and difficult** to navigate, particularly due to its outdated interface and technical demands. [ See 1 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2414005&qs=pros-and-cons#reviews) See Related User Reviews ![Rana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rana M.") RM Rana M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful Campaign Management, Needs UI Modernization" What do you dislike about Oracle Responsys? I find Oracle Responsys complex and an outdated user interface makes it even harder to use. The limited cross-channel functionality is a bit of a setb ##### 5. Dashboard Issues Users experience **dashboard issues** as reports load slowly and customizing analytics can be frustrating without exporting data. [ See 1 mentions ](https://www.g2.com/products/oracle-responsys/reviews?filters%5Bsentiment_snippet%5D=2493716&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5.0/5 "Real-Time Personalization, Seamless Integration" What do you dislike about Oracle Responsys? Reporting could be way better; dashboards load slow on big data sets and customizing deep-dive analytics is a pain without exporting everything. ## Top-Rated Alternatives [ ![Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-marketing-formerly-salesforce-marketing-cloud.svg "Agentforce Marketing (formerly Salesforce Marketing Cloud)") Agentforce Marketing (formerly Salesforce Marketing Cloud) 4/5(4,629) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) [ ![Dotdigital](https://images.g2crowd.com/uploads/product/hd_favicon/2885a17bfed3aea5feb1bb9f11865a7a/dotdigital.svg "Dotdigital") Dotdigital 4.4/5(1,236) ](https://www.g2.com/products/dotdigital/reviews) [ ![SAP Engagement Cloud (formerly SAP Emarsys)](https://images.g2crowd.com/uploads/product/hd_favicon/7e22a3a53aebe6a46a3bb1904e3c644c/sap-engagement-cloud-formerly-sap-emarsys.svg "SAP Engagement Cloud (formerly SAP Emarsys)") SAP Engagement Cloud (formerly SAP Emarsys) 4.2/5(641) ](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-responsys/competitors/alternatives) ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") EC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 10/14/2014 "Responsys past customer" 1.5/5 What do you like best about Oracle Responsys? Not much - used product for several years and was less than impressed Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? interface not easy to use. Basic functionality of other ESPs missing. Review collected by and hosted on G2.com. What problems is Oracle Responsys solving and how is that benefiting you? Dynamic, ongoing communication with customers and prospects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nikki S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki S.") NS Nikki S. Email Marketing Manager Marketing and Advertising Mid-Market (51-1000 emp.) 8/13/2013 "Powerful tool if you have the IT support to fully implement" 1.5/5 What do you like best about Oracle Responsys? Responsys provides a ton of features for dynamic and advanced automation. It also offers a robust reporting suite. Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? The UI is the most unintuitive platform I've ever worked in. There is little to no information on how to use the product without paying for additional training. The help files are useless. I've had 3 account reps in a year; one was helpful, the other 2 contributed very little. Because data from our website and purchase information are stored outside of the main database in supplemental tables, you can't create lists or campaigns based on it without knowing SQL. In other words, if I wanted to send an email campaign to everyone who purchased X product this year, I would not be able to do this myself within the filter building tool, and would need a developer to create this query in SQL. On the whole the support team is very difficult to deal with, although there have been a couple of very people who I've spoken with. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Responsys: Do your research. Responsys can be a very powerful tool, but it's likely that you'll need substantial technical support to implement many of the advanced features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 11/1/2013 "Fast onboarding and immediate positive changes, looking forward to the future with Responsys." 4.5/5 What do you like best about Oracle Responsys? The main appeal was the self-service model and cross-channel approach. Our team was interested in owning marketing campaigns and having instant reporting to optimize our email strategy. We are excited to have cross-channel functionality at our disposal and look forward to mixing that into our campaigns. Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? Because of internal data issues, we aren't immediately able to move forward implementing as many automated programs that we would like. We find ourselves using Responsys as a medium to send more manual lists which doesn't exactly adhere to the hands-off, orchestrated platform that Responsys projects. To integrate the variety of complex campaigns that the company talks about is a lengthy process which we hope to get to soon. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Responsys: Responsys definitely fulfills on cutting edge technology and has a great customer success team to understand your business model and strategize with your team to create the highest quality campaigns to fit company needs. Review collected by and hosted on G2.com. What problems is Oracle Responsys solving and how is that benefiting you? We are trying to play with different personalization options and localized/relevant communications are extremely important to our business model. Additionally, with Responsys, we have greater control of our data which allows us to think of automated email campaigns that allow us to send and wait for results. We are able to capture different audiences and deliver relevant, timely messaging. We have seen benefits with the display channel which has been an interesting and rewarding venue to connect with members, something we had never capitalized on before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Erica W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erica W.") EW Erica W. Director of Marketing Communications Marketing and Advertising Enterprise (\> 1000 emp.) 10/9/2013 "Customer Success is the name of their game!" 4.5/5 What do you like best about Oracle Responsys? Responsys is focused on their cusotmer's success...period. Each Responsys team member, assigned to your account, is measured on the KPI's that you set and in my experience this has increased the level of ownership from each person who touches our account. It's also encouraged proactive engagement to help grow and optimize our book of business. Finally, Responsys has amazing services with industry leading experts (Strategy, Creative, and Tech) to help you reach your goals. Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? Responsys really listens to their customer's needs and formulates updates and releases around these. My "wish for" is increased data integration within the tool so as to take an "unlimited data" approach - nearly impossible, but it's a wish. Their data integration is good, and I know that this is a priority in 2014. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Responsys: If you're looking for an email providers, definately put Responsys in the running. Consider all your options and do your research to find what fit's YOUR needs - they're a top pick in my book as well as Forrester's!! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. Consultant Financial Services Mid-Market (51-1000 emp.) 10/9/2013 "I've used v5 (2+ years) and v6 (\<1 year) for campaign execution and analysis" 4/5 What do you like best about Oracle Responsys? The software is definitely powerful - we're using Program to send triggered campaigns, have automated data flows between our back-end and their system, and are starting to explore the new Reporting functionality. In general I've found Technical Support to be top-notch. Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? I find the v6 UI unintuitive, although that could be because I am accustomed to v5, and some things would really benefit from having two windows open at once, which v6 doesn't allow. The system for seed and proof launches is unnecessarily complicated. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Responsys: Responsys definitely feels like a system that rewards an investment of time and energy. If you're just trying to send the occasional drip message or can't dedicate a resource to managing the platform, I'd counsel caution. I also agree with another review that a relatively technically-minded person will have more luck than a pure marketer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 10/28/2013 "Powerful Cross Channel Marketing Tool" 4.5/5 What do you like best about Oracle Responsys? Responsys allows you to leverage customer data to create complex campaign segmentation and build robust lifecycle programs. The ability to coordinate Email and SMS campaigns and optimize customer touch points is easy to set up and gives us more power over how and when we communicate with our customers. Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? They have lengthy maintenance windows about once a month. Due to the way our system is set up we are unable to send emails during this time period. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Responsys: Even though it costs more than some competitors it's worth the investment if you have robust data and really want to take your marketing efforts to the next level. Review collected by and hosted on G2.com. What problems is Oracle Responsys solving and how is that benefiting you? Ease of implementing new campaign lifecycles, ability to coordinate Email, SMS, and Direct Mail campaigns in one platform, enhanced targeting and segmentation capabilities, less effort for IT to set up new campaigns, less reliance on analytics team to pull targeted lists, and a customized data structure that allows us to use Responsys as a CRM-lite Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 10/9/2013 "Responsys - Full Service" 5/5 What do you like best about Oracle Responsys? The account team that I work with is stellar. They are extremely responsive to our ever changing needs. They bring us new opportunities both within email channel and cross channel marketing. They have brought efficiency to our teams in the email creation process. The results from both standard marketing campaigns and triggered ones have been staggeringly good. We have not had an idea that they have not been able to figure out how to execute when it comes to personalizing/dynamic content. Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? The reporting tool can be a bit slow but always works in the end. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Responsys: If you are looking for the platform that will enable you to stretch your imagination on marketing campaigns along with your ROI - Responsys is it. Review collected by and hosted on G2.com. What problems is Oracle Responsys solving and how is that benefiting you? ROI List Growth Cross Channel Marketing Automation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Mid-Market (51-1000 emp.) 10/14/2013 "Great for targeted emailing" 4.5/5 What do you like best about Oracle Responsys? Responsys allows for complex filtering and dynamic content, which enables us to really target our customers so we're reaching them with the right information at the right time. There are plenty of automation options to make email tracks and testing -- even complicated ones -- simple for the user to set up. Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? With the amount of data we house, sometimes filter counts, email previews, and reports can be slow to load. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Responsys: If you use customer segmentation, Responsys is an especially great choice. Everyone I've worked with is knowledgeable and in-the-know about what's next in email marketing. (Note: we are a self-service client so don't use any of their full-service options). It's a robust platform so the onboarding is a bit overwhelming -- a lot to learn upfront in order to get the most out of it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") IM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 11/8/2013 "Robust Email Marketing Solution but always room for improvement" 3.5/5 What do you like best about Oracle Responsys? Responsys provides all the basic necessities needed for most client email marketing needs. Allows for dynamic, segmented campaigns that enables your marketing team to gain customer insight and provide more customized, consumer-centric campaigns. Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? Support team doesn't seem to always have all the answers. Lots of glitches with every upgrade. Uploading and exporting data can be very time consuming for large scale accounts. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Responsys: Pinpoint your client needs and measure it against the competitors. Responsys is very salesy and likes to go after big name clients. Some businesses may find competitors meet their needs at a fraction of the cost but you need to make sure that the solutions provider is also one that will be able to manage your growth over time. Review collected by and hosted on G2.com. What problems is Oracle Responsys solving and how is that benefiting you? Responsys was utilized for quarterly newsletters, daily launches and automated programs. It has been an efficient provider for our client needs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Joshua G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua G.") JG Joshua G. Sr Email Marketing Consultant II Insurance Enterprise (\> 1000 emp.) 11/7/2013 "Responsys Digital Customer" 5/5 What do you like best about Oracle Responsys? Responsys is a leader in providing a platform that allows digital marketers the ability to create multi-channel digital programs. Their product is easy enough to use that business professionals can create these multi-touch experiences with little technical experience. Review collected by and hosted on G2.com. What do you dislike about Oracle Responsys? I'd say that there can be some difficulty in securing the necessary data needed to illustrate financial impact of the cross channel experience. However, they have been very receptive to this issue and proactively building solutions that enable the necessary ROI analysis. Review collected by and hosted on G2.com. What problems is Oracle Responsys solving and how is that benefiting you? Taking digital communication (email + display + sms) and truly integrating these in a focused one to one aproach. Review collected by and hosted on G2.com. 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