JL
JIMMY L.
Consultant
Enterprise (> 1000 emp.)
"Decent"
4/5
What do you like best about Oracle IT Service Management Suite?

It is very customizable and has a lot of features. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

It has too many features that makes it overkill. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Solid product"
3.5/5
What do you like best about Oracle IT Service Management Suite?

I don't use all of oracle IT business suite. I us the oracle single sign on the most. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Lags. But it could be my system server. Some times single sign on errors out but restart of computer fixes it Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
AC
Verified User in Consumer Electronics
Enterprise (> 1000 emp.)
"awesome performance and great OLTP database"
5/5
What do you like best about Oracle IT Service Management Suite?

performance

easy admin

scaling

integration Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

auto failover complicated and need more changes Review collected by and hosted on G2.com.

PC
Praveen C.
Enterprise (> 1000 emp.)
"One of the finest software to query the tables and data bases"
4/5
What do you like best about Oracle IT Service Management Suite?

I can get maximum rows in query fired each time. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Some time Oracle server will be down some times. Review collected by and hosted on G2.com.

Erin D.
ED
Erin D.
Epic Grand Central Credentialed Trainer
Mid-Market (51-1000 emp.)
"It works pretty well"
3.5/5
What do you like best about Oracle IT Service Management Suite?

It is user friendly and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Sometimes it runs a little slower than I would like. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Oracle Review"
3/5
What do you like best about Oracle IT Service Management Suite?

Ease of sending messages. Interface is easy to learn Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Searching for customers and staff is difficult. Unable to link Oracle with current database Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Okay product, awful support."
2.5/5
What do you like best about Oracle IT Service Management Suite?

The IT SMS makes inputting tickets a breeze, allowing for quick entry without needing to call everything in. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

The customer support from oracle is practically non-existent. Tickets take days or weeks for a response, and communication amongst the oracle team is beyond awful. Review collected by and hosted on G2.com.