Gina G.
GG
Gina G.
Degree Audit Specialist
Higher Education
Enterprise (> 1000 emp.)
"Oracle Review"
3.5/5
What do you like best about Oracle IT Service Management Suite?

It allowed us to do many functions and have a ticket system so that people could contact us for issues regarding audit coding at a university. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

It was not user friendly for instances when I wanted to send a message to multiple people and it had somewhat of an outdated setup when it was pushed through to emails (one of our ticket messages) Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Oracle Eloqua - get the most from your marketing automaton."
5/5
What do you like best about Oracle IT Service Management Suite?

Easy organaise and keep track of leads, marketing campaign and effectiveness. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

The insight se too. Could be improved. The platform interface could be improved as well. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Solid program"
4/5
What do you like best about Oracle IT Service Management Suite?

It is pretty easy to use , lots of online help if you need it and integrates with Microsoft applications. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

It can be a little clunky at times because it doesn't work well with third party programs. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Simple but good "
5/5
What do you like best about Oracle IT Service Management Suite?

Simplicity of the software. Easy to track orders and profit . Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

The training was long and confusing . Not necessary for my job. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"concepts of Service Desk are complete"
2.5/5
What do you like best about Oracle IT Service Management Suite?

The services like incident management and configuration management are fulfilled and work made easy. Importantly it is user friendly with simple concepts. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Sometimes I feel the performance is not good. It hangs when I am looking for any important file. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"ITSM is complete Solution"
4/5
What do you like best about Oracle IT Service Management Suite?

Option to use it with OEM . Consistent & Proactive Approach is used here. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Software is little heavy from hardware perspective, Review collected by and hosted on G2.com.

Kofi S.
KS
Kofi S.
EPM & BI Consultant
Information Technology and Services
Small-Business (50 or fewer emp.)
"Oracle IT Service Mgt Review"
4.5/5
What do you like best about Oracle IT Service Management Suite?

It's a good tool to manage tickets for service requests Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

it's hard to manage the back end system. Review collected by and hosted on G2.com.

Verified User in International Affairs
AI
Verified User in International Affairs
Enterprise (> 1000 emp.)
"Powerful and versatile"
4.5/5
What do you like best about Oracle IT Service Management Suite?

Taking into account that his main rival SQL server has a lot of limitations, I would say that Oracle is the only option if you have to manage big databases with high availability and good performance.

Also for Big Data projects I would not consider more options, and I would go for Oracle Exadata. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Well, it is not a drawback itself but Oracle is big, huge... So be able to control all its areas it requires a lot of effort.

In my opinion is better to focus on some areas only (admin or developer or tuning...) Review collected by and hosted on G2.com.

Radhika K.
RK
Radhika K.
Operations Clerk
Marketing and Advertising
Enterprise (> 1000 emp.)
"Oracle 9i data loss prevention"
5/5
What do you like best about Oracle IT Service Management Suite?

Encapsulation is the best feature I like the most with 9i Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

Nothing much I would say to dislike this product Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Bring IT and Business together"
2.5/5
What do you like best about Oracle IT Service Management Suite?

Integration of IT management tool wirh business systems and processes has more higher higher objective. Review collected by and hosted on G2.com.

What do you dislike about Oracle IT Service Management Suite?

NA as such.. I have limited usage knowledge on this. Review collected by and hosted on G2.com.