--- title: Oracle inQuira Reviews meta\_title: 'Oracle inQuira Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Oracle inQuira works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 8 scale: '5' date\_modified: '2026-02-24' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Oracle inQuira Reviews & Product Details By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications, and databases used to store ente * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle inQuira Community](https://www.g2.com/products/oracle-inquira/discuss) Show More ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Chameleon](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chameleon") Chameleon 4.4/5(362) ](https://www.g2.com/products/chameleon/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-inquira/competitors/alternatives) ## User Insights Average based on 8 real user reviews. [Log in to unlock pricing and user insights](/login) TS Taha S. IT Business Analyst Marketing and Advertising Small-Business (50 or fewer emp.) 5/24/2024 "Occasional outdated information hiccup" 4.5/5 What do you like best about Oracle inQuira? I found that the InQuira’s major strength lies in its functions of refining the search results to meet my job description and previous search history. This helps me a lot by popping up knowledge articles related to the recommended topics even before I type the entire question. Review collected by and hosted on G2.com. What do you dislike about Oracle inQuira? One of the main difficulties lies in the search for up to date information, often articles are not labeled as such or they are tangled in an archive of previous updates. This has in turn led me to fritter time on good solutions that are not longer applicable in this context, which can be irritating. Review collected by and hosted on G2.com. What problems is Oracle inQuira solving and how is that benefiting you? InQuira has turned into one-stop-shop for my entire company’s knowledge, enabling me to search for a reply to a customer question or identify a company’s internal problem immediately. This enables me to ensure that I give the customers the best services they require. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Meenakshi s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meenakshi s.") MS Meenakshi s. HR Manager Mid-Market (51-1000 emp.) 11/19/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "Oracle inquara" 5/5 What do you like best about Oracle inQuira? Most helpful for inquiry related concern Review collected by and hosted on G2.com. What do you dislike about Oracle inQuira? Nothing dislike about oracle inquira as it best Review collected by and hosted on G2.com. What problems is Oracle inQuira solving and how is that benefiting you? Inquiry related everything Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LV Luis V. Mid-Market (51-1000 emp.) 11/14/2023 "Implementing!!!" 5/5 What do you like best about Oracle inQuira? We are starting to implement Oracle InQuira in our company, as it will help us automate & streanline our processes. IT is easy to use and facilitates the request for lacalization. Review collected by and hosted on G2.com. What do you dislike about Oracle inQuira? Nothing. It has been easier to use than our previus software and has truly facilitated the execution of our work Review collected by and hosted on G2.com. What problems is Oracle inQuira solving and how is that benefiting you? It has helped us create a database of custumer letters and new articles that have been received and viewed by warehouse staff. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DS Danish S. Small-Business (50 or fewer emp.) 12/19/2023 "Excellent and seamless experience" 5/5 What do you like best about Oracle inQuira? Ease of use, simple UI is the best about the Oracle inQuira Review collected by and hosted on G2.com. What do you dislike about Oracle inQuira? There are some bugs in nthe software that affect the features and results sometimes. Review collected by and hosted on G2.com. What problems is Oracle inQuira solving and how is that benefiting you? Helping in reaching out to customers and getting back the feedback in a very easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Swapnil C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swapnil C.") SC Swapnil C. Director, Global Support Operations and Leader Hexagon MI India Technical Support Enterprise (\> 1000 emp.) 11/16/2023 "Oracle Inquira...way too old" 0/5 What do you like best about Oracle inQuira? Its one of the first generation KM tools that serves the purpose. Review collected by and hosted on G2.com. What do you dislike about Oracle inQuira? Very complex environment, with specific technical skills required to generate any kind of reports Review collected by and hosted on G2.com. What problems is Oracle inQuira solving and how is that benefiting you? It was used to write, search content Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") CC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 1/4/2024 "Good to use" 3.5/5 What do you like best about Oracle inQuira? Knowledge Base Management, Multi-Channel Support, Search and Navigation, Content Authoring and Editing, Integration with CRM Systems, Analytics and Reporting, Personalization, Multilingual Support, Workflow and Approval Processes, Scalability and Performance which are helpful while you are working Review collected by and hosted on G2.com. What do you dislike about Oracle inQuira? Enhanced Security and Compliance and Customer Feedback Integration Review collected by and hosted on G2.com. What problems is Oracle inQuira solving and how is that benefiting you? Managing leads Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Matt B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt B.") MB Matt B. Site Support for Apple Music and iTunes/App Store Consumer Electronics Enterprise (\> 1000 emp.) 7/17/2018 "It gets the job done, but it's not my favorite tool" 1/5 What do you like best about Oracle inQuira? We used inQuira for many years before Oracle bought it. Our version is called Oracle Knowledge but it's the same tool. Oracle inQuira's interface is familiar to me, so I'm comfortable using it. It's fairly easy to figure out how to draft articles, submit for Editor review, and request localization. Version history is reliably maintained and it's easy to revert to previous versions. Everything is automated, which is nice. We used to have to do a lot of what we do in this tool manually. Review collected by and hosted on G2.com. What do you dislike about Oracle inQuira? It's not a very modern interface. My main complaint about the tool is that the search feature is very limited. It often doesn't even work (I get an error message), and when it does work it's difficult to get the results I need. The text editor could use a lot of work. Adding an image to an article is a nightmare (no drag 'n drop). Review collected by and hosted on G2.com. Recommendations to others considering Oracle inQuira: Look for something a bit more modern if you can. Review collected by and hosted on G2.com. What problems is Oracle inQuira solving and how is that benefiting you? My department uses it to maintain form letters sent to customers, as well as news articles read by internal employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MB Melissa B. Expeditor Wholesale Mid-Market (51-1000 emp.) 1/25/2016 "Best CRM solution with advanced features" 5/5 What do you like best about Oracle inQuira? I like that the system provides support in many ways. The self service support has been a huge help. The best feature in my opinion is the capabilities of the system to pull in the data so we are not repeatedly asking the same things. Review collected by and hosted on G2.com. What do you dislike about Oracle inQuira? This is a very expensive system to own and it is very complex. I wish there was a way to make it a little easier. Review collected by and hosted on G2.com. Recommendations to others considering Oracle inQuira: I would recommend researching all the benefits as well as cons before making the final decision. It is very expensive but it has proven to be worth it. Review collected by and hosted on G2.com. What problems is Oracle inQuira solving and how is that benefiting you? it appears that the roadmaps are not fully operational. I have found ways to work around this but it takes time to do it. This is a huge benefit to our customers so we have been dealing with the bumps in the road. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/oracle-inquira/pricing) ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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