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Oracle Hospitality OPERA Sales and Catering

3.9
(30)

Oracle Hospitality OPERA Sales and Catering is a full-featured customer- and event- management application that seamlessly integrates with Oracle Hospitality OPERA Property to maximize group sales and streamline execution of meetings and events.

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Oracle Hospitality OPERA Sales and Catering Reviews

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Showing 30 Oracle Hospitality OPERA Sales and Catering reviews
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Oracle Hospitality OPERA Sales and Catering review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source
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"Oracle Hospitality Review"

What do you like best?

The platform covered every essential area needed in order to run an effective event. We would use the platform for a wide variety of reasons- including check ins and check outs and the front desk, modifying room reservations, accomodating special requests and communicating with different departments within the hotel. It allowed us to effective manage our reservations and ensure a great guest experience for our customers when checking in and out.

What do you dislike?

Although it has a lot of great qualities, I think that the platform could be easier to use - more intuitive interface could be nice. There's definitely a lot of elements to the platform but it could be updated. The interface was older and took awhile for new hires to learn it all.

Recommendations to others considering the product

Learn all of the short cuts and best practices for the product. will make it easier to use

What business problems are you solving with the product? What benefits have you realized?

I studied event planning while i went to school, I worked at a high end resort on the central coast at the front desk and in events - we used this software to organize and effectively run catered events for clients as well as manage all of our hotel reservations.

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Oracle Hospitality OPERA Sales and Catering review by User in Hospitality
User in Hospitality
Validated Reviewer
Verified Current User
Review Source
content

"Easy to Maneuver"

What do you like best?

The shortcut keys make it easy to navigate to an area and able to look it up with several different function keys.

What do you dislike?

time it takes for a permanent account to show up - sometimes several minutes and you need to go into another account and place same information in before the information you need actually shows up.

Recommendations to others considering the product

Recommend to use it - once you are in it, you will like it.

What business problems are you solving with the product? What benefits have you realized?

Opera we are able to track all payments for a group and also able to use the check in process for guest room inventory. Also utilized by finance department.

What Catering solution do you use?

Thanks for letting us know!
Oracle Hospitality OPERA Sales and Catering review by User in Hospitality
User in Hospitality
Validated Reviewer
Verified Current User
Review Source
content

"Great for what it does"

What do you like best?

OPERA is a great system to use in the hospitality industry, it seamlessly links all departments of the hotel. For every action you want to do in OPERA there's 3-4 different methods of getting there, which I love.

What do you dislike?

OPERA freezes a. lot. when. printing. Since OPERA uses Java to connect to Adobe to print, it times out in the transfer of files and you have to completely restart your session in order to print - very annoying!

What business problems are you solving with the product? What benefits have you realized?

OPERA allows us to easily see what venues are booked by the various departments in the hotel, which has greatly decreased our instances of double bookings.

Oracle Hospitality OPERA Sales and Catering review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source
content

"Oracle Hospitality Sales and Catering"

What do you like best?

This is a really great platform for anyone who is looking to have a great work environment. This software maximizes group sales and streamlines execution of meetings and events.

What do you dislike?

It was a little hard at first to learn how to use this software, but the longer we spent working with it, the quicker and easier it was to figure it! Took a little to figure it out, but once we did we had no issues!

Recommendations to others considering the product

Oracle is great for businesses that need to use a sale and catering service for their companyl

What business problems are you solving with the product? What benefits have you realized?

We do a lot of planning so this software is effiencet in planning and executing events. It is very oganize and the print out we recieve help when we are not with the software.

Oracle Hospitality OPERA Sales and Catering review by Kevin G.
Kevin G.
Validated Reviewer
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content

"Best Software for Hotels, "

What do you like best?

the communication between oracles software and other softwares in the hopitality industry. saving time and making it easy to connect F&B and Rooms department. PM

What do you dislike?

I disliked the was way it was hard to get technicians out to a property and the fact that if your service co tract was over they would not help you at all.

What business problems are you solving with the product? What benefits have you realized?

we started Mini bars in the rooms and Housekeeping can charge the room directly through Opera

Oracle Hospitality OPERA Sales and Catering review by Randy G.
Randy G.
Validated Reviewer
Review Source
content

"Opera Sings to the crowd"

What do you like best?

The ability to integrate with other systems

What do you dislike?

at times, the integration, OXI, does not always keep everything in sync.

Recommendations to others considering the product

Opera Sales & Catering provides multi-language support. In addition, this can be integrated with Opera PMS as well as external reporting tools in order to improve global reporting.

What business problems are you solving with the product? What benefits have you realized?

We are focusing on a single source for reporting while allowing individual properties choose the Sales and Catering system they prefer to use due to specific language requirements.

Oracle Hospitality OPERA Sales and Catering review by Executive Sponsor in Hospitality
Executive Sponsor in Hospitality
Validated Reviewer
Verified Current User
Review Source
content

"Support is lacking "

What do you like best?

The reporting data is second to none, lots

What do you dislike?

The lack of support and complete disregard for the customer once the system is installed is very disappointing. I have multiple locations with 50k invested in terminals, and systems at each location, and paid annual support fees only to get no responses.

What business problems are you solving with the product? What benefits have you realized?

Better understanding of the business overall, as the reporting, when functioning is fantastic

Oracle Hospitality OPERA Sales and Catering review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Review Source
content

"Great product but bad service "

What do you like best?

the systems are great and easy to use from both front of house and back of house programing. Very isa friendly

What do you dislike?

if you need some help with some thing or it breaks, goes down. Service is terrible and non existent.

Recommendations to others considering the product

Great system but support service is not great, Train some one so you don't need them to help.

What business problems are you solving with the product? What benefits have you realized?

We have used them fro years and they are very good for the servers, sales person and front desk agent and can put a lot of info into the system. makes it easy for them to use and to program.

Oracle Hospitality OPERA Sales and Catering review by Angela S.
Angela S.
Validated Reviewer
Verified Current User
Review Source
content

"Oracle Hospitality SALES REVIEW"

What do you like best?

The interactions with the guests and how the respond to the programs

What do you dislike?

More food options should be available.Detailed

Recommendations to others considering the product

Group joins better team information

What business problems are you solving with the product? What benefits have you realized?

Seasonal sales are up with seasonal promotions

Oracle Hospitality OPERA Sales and Catering review by Fredrick-Anthony G.
Fredrick-Anthony G.
Validated Reviewer
Review Source
content

"efficient systeme but look old"

What do you like best?

very efficient, and performant, quick to find all the info abour our guest, do the chek in chek out, like the big logo on the top of the window

What do you dislike?

sometime slow, the look of the software

Recommendations to others considering the product

good system easy ti use and understrand,

What business problems are you solving with the product? What benefits have you realized?

chek in and chek out of guest, guest billing

Oracle Hospitality OPERA Sales and Catering review by Kyla W.
Kyla W.
Validated Reviewer
Review Source
content

"An everyday tool."

What do you like best?

I like how you can find rooms and reports in one space.

What do you dislike?

How long it takes to become efficient at the system

Recommendations to others considering the product

Takes a bit to get used to but once you know all the shortcuts, It is an amazing tool.

What business problems are you solving with the product? What benefits have you realized?

Sales and catering is doing good, we did an update so figuring out the changes is whats difficult.

Oracle Hospitality OPERA Sales and Catering review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Oracle S&C"

What do you like best?

This is a very functional software, and is the industry leader for F&B establishments. Easy of use and ability to expand are top qualities.

What do you dislike?

Price point is quite high in comparison to similar products.

What business problems are you solving with the product? What benefits have you realized?

The ability to have the same user experience for staff is a plus, especially when spread across multiple F&B outlets under one hotel, resort or casino. This provides the ability to train staff on one system and perform updates and reporting for all locations.

Oracle Hospitality OPERA Sales and Catering review by Gregory D.
Gregory D.
Validated Reviewer
Review Source
content

"Never failed me true to its name. "

What do you like best?

From the first time signing up for this service and the software is super simple to set up.

What do you dislike?

The installation time was a little lengthy.

What business problems are you solving with the product? What benefits have you realized?

We are able to track sales and keep track of pending orders at a glance.

Oracle Hospitality OPERA Sales and Catering review by Eric G.
Eric G.
Validated Reviewer
Review Source
content

"General Manager "

What do you like best?

The ease of use is amazing. With helpful tips along the way, Oracle is my choice

What do you dislike?

Not much to dislike. Processing speed, but that's an in house issue

What business problems are you solving with the product? What benefits have you realized?

Not many. Quicker turnover rate

Oracle Hospitality OPERA Sales and Catering review by Matthew S.
Matthew S.
Validated Reviewer
Review Source
content

"Hospitality"

What do you like best?

I like the ease of programming on a user level.

What do you dislike?

Customer service is absolutely horrendous and impossible to get ahold of.

What business problems are you solving with the product? What benefits have you realized?

Helps maximize revenue . Easy to hold accountable for sales performance

Oracle Hospitality OPERA Sales and Catering review by User in Events Services
User in Events Services
Validated Reviewer
Review Source
content

"Great but could use work"

What do you like best?

The software is great and the user interface is easy to navigate. Only issue is not all fields that are required are properly marked as so causing users to need to backtrack their work.

What do you dislike?

Not all fields that are required are properly marked as so causing users to need to backtrack their work.

What business problems are you solving with the product? What benefits have you realized?

Not many problems on the buisness end. The forecast tracking has been great.

Oracle Hospitality OPERA Sales and Catering review by Mohit S.
Mohit S.
Validated Reviewer
Review Source
content

"14 years of exp with Opera and micros"

What do you like best?

User friendly, easy to access and manage

What do you dislike?

None, system is user friendly and customer service is great

What business problems are you solving with the product? What benefits have you realized?

Worked with OPERA & MICROS and loved 5he experience

Oracle Hospitality OPERA Sales and Catering review by Marcus James M.
Marcus James M.
Validated Reviewer
Review Source
content

"My experience using Oracle catering software was very positive. Their progam simplifies your day to "

What do you like best?

The scheduling aspect of the software very intuitive

What do you dislike?

Sometimes the glitches that it has can be frustrating

What business problems are you solving with the product? What benefits have you realized?

A streamlined process for catering events

Oracle Hospitality OPERA Sales and Catering review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source
content

"Oracle is a functional, straightforward POS system "

What do you like best?

The open layout along with the speed of each function

What do you dislike?

Too many non functional applications that do not apply to our industry

What business problems are you solving with the product? What benefits have you realized?

Food servers are able to focus on guest transactions because of the ease and flexibility of OPERA

Our SALT scores, guest reviews, and image have improved since using the system

Oracle Hospitality OPERA Sales and Catering review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Ease of use"

What do you like best?

Ease of use. Quick and easy to train new staff.

What do you dislike?

Initial menus are a little difficult to manuver through. Maybe the use of better tabs.

What business problems are you solving with the product? What benefits have you realized?

Taking multiple payments and different tenders has been an issue with other software. OPERA has simplified this.

Oracle Hospitality OPERA Sales and Catering review by User
User
Validated Reviewer
Review Source
content

"Gets the job done."

What do you like best?

The majority of the time when it’s working it’s fantastic and does everything it’s supposed to do.

What do you dislike?

It lags sometimes and runs very slowly if not shutting down all together.

Recommendations to others considering the product

This a very helpful and insightful tool

What business problems are you solving with the product? What benefits have you realized?

Keeps sales and function organized. A lot easier than writing everything down.

Oracle Hospitality OPERA Sales and Catering review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source
content

"Group sales manager"

What do you like best?

Easy access to information and links to supporting other systems

What do you dislike?

Several clicks sometimes to get to what you need.

What business problems are you solving with the product? What benefits have you realized?

Oracle for expenses and OPERA as groups sales manager to see all info needed for clients and bookings

Oracle Hospitality OPERA Sales and Catering review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source
content

"Was very nice and sweet"

What do you like best?

Being with out going people that are smart and know there job title

What do you dislike?

The dentist and insurance they need a better company

Recommendations to others considering the product

They really good to work with

What business problems are you solving with the product? What benefits have you realized?

Helping people get there stuff payed

Oracle Hospitality OPERA Sales and Catering review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source
content

"Nice integration, but lacks vital features"

What do you like best?

Integration in to Opera, makes data entry with groups much easier

What do you dislike?

Difficulty with searching. Takes a while to find an event you know you want.

What business problems are you solving with the product? What benefits have you realized?

Manages all of our banquet and event orders

Oracle Hospitality OPERA Sales and Catering review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source
content

"Easy to use"

What do you like best?

Very seamless and easy to use software

What do you dislike?

There isn’t anything I don’t like. It’s a very good software

What business problems are you solving with the product? What benefits have you realized?

It helped us keep everything organized, which was beneficial

Oracle Hospitality OPERA Sales and Catering review by User
User
Validated Reviewer
Review Source
content

"Did the job"

What do you like best?

Data is well organized and user friendly.

What do you dislike?

The program is great but on the pricey side for a small independent operation

What business problems are you solving with the product? What benefits have you realized?

Integration with other products

Oracle Hospitality OPERA Sales and Catering review by User
User
Validated Reviewer
Review Source
content

"good for more complicated tasks"

What do you like best?

You can do a lot with this program and complete more complicated transactional routings.

What do you dislike?

I find the program's outdated layout quite problematic and inefficient.

What business problems are you solving with the product? What benefits have you realized?

Transactional routings.

Oracle Hospitality OPERA Sales and Catering review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source
content

"Good "

What do you like best?

Effective and easy to understand set up of program

What do you dislike?

sometimes it can be confusing navigating through the system

What business problems are you solving with the product? What benefits have you realized?

Benefits-it is easier to keep everything organized in an efficient manner.

Oracle Hospitality OPERA Sales and Catering review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Review Source
content

"Overall good. Experienced few glitches occasionally"

What do you like best?

The easy integrations and user interface

What do you dislike?

Glitches where orders wouldn't come through

What business problems are you solving with the product? What benefits have you realized?

Makes ordering easy and organization of orders nice. Interface is good.

Oracle Hospitality OPERA Sales and Catering review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source
content

"Assistant banquet manager"

What do you like best?

User friendly. Also easy to train. Support available

What do you dislike?

More than usual outages. Upgrades need to be available

What business problems are you solving with the product? What benefits have you realized?

Oracle keeps group sales result available

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