--- title: Oracle Field Service Reviews meta\_title: 'Oracle Field Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Oracle Field Service works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Oracle Field Service Reviews & Product Details Oracle Field Service is a comprehensive, AI-driven solution designed to optimize field service operations by automating the planning, scheduling, and execution of tasks. It ensures that the right technician, equipped with the necessary tools and information, arrives at the correct location promptly, enhancing both operational efficiency and customer satisfaction. Key Features and Functionality: - Intelligent Scheduling and Routing: Utilizes AI to forecast demand accurately, assign tasks based on technician skills and proximity, and adapt schedules in real-time to accommodate changes, ensuring optimal resource utilization. - Mobile Access for Technicians: Provides a mobile application that offers technicians access to job details, maps, parts inventory, and customer history, even in offline environments, facilitating efficient task completion. - Real-Time Collaboration: Enables instant communication between field technicians and support teams through chat and photo-sharing features, allowing for quick problem resolution and knowledge sharing. - Customer Engagement Tools: Offers features like online appointment booking, real-time technician tracking, and automated notifications, keeping customers informed and engaged throughout the service process. - Integrated Parts Management: Synchronizes service tasks with inventory systems to ensure technicians have the necessary parts, reducing delays and improving first-time fix rates. Primary Value and User Solutions: Oracle Field Service addresses the complexities of managing field operations by providing a unified platform that enhances efficiency, reduces operational costs, and improves customer experiences. By leveraging AI and automation, it minimizes manual scheduling errors, optimizes resource allocation, and ensures timely service delivery. For businesses, this translates to increased productivity, better compliance with service level agreements, and higher customer retention rates. Customers benefit from transparent communication, reduced wait times, and reliable service, fostering trust and satisfaction. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle Field Service Community](https://www.g2.com/products/oracle-field-service/discuss) Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-field-service/pricing) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![Housecall Pro](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Housecall Pro") Housecall Pro 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) [ ![SAP Field Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Field Service Management") SAP Field Service Management 4.3/5(73) ](https://www.g2.com/products/sap-field-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-field-service/competitors/alternatives) ## User Insights Average based on 23 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) VA Vijayan A. Head Risk and Compliance Enterprise (\> 1000 emp.) 10/8/2025 "Powerful Field Service Solution" 4/5 What do you like best about Oracle Field Service? Easy to assign jobs to multiple functions on real time basis. After getting Oracle field service solution we were able to achieve faster response and better resource allocation. Easily integrates with third party system and ERP solutions. Good value for money and customer support provided by Oracle team. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Some non technical users might find the User Interface complex. We also feel implementation cost is high for small companies. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? The solution helps in timely completion of assigned tasks. Inventory optimization and management is simple after Oracle Field Service. Mobile interface helps us in collecting field data on time to take informed business decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 10/15/2025 "Real-Time Visibility and Dynamic Re-Routing Make a Difference" 3/5 What do you like best about Oracle Field Service? It is Time-Based and real time visibility, Dynamic re-routing helps reduce travel time and react to traffic, cancellations, or emergency calls. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? It is very complex. to configure/customize many workflows, you often need technical skills. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? field service organizations often struggle to match the right technician with the right job at the right time, while minimizing travel time and idle time. Customers want predictable service, accurate windows for technician arrival, clear communication, and ability to reschedule or be updated. If none of that exists, satisfaction suffers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AC Adrian C. Gerente de compras Small-Business (50 or fewer emp.) 10/9/2025 "market-leading solution in field service management software" 5/5 What do you like best about Oracle Field Service? Your intelligent programming that uses algorithms to automatically assign tasks. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? The high cost of licenses and maintenance Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? I believe that the high cost can be one of the main problems, but it is compensated by the Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![SANYAM M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SANYAM M.") SM SANYAM M. Cybersecurity Analyst Enterprise (\> 1000 emp.) 10/9/2025 "Oracle - A Best Platform" 5/5 What do you like best about Oracle Field Service? I Like the interface and the UI of the app. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Nothing dislike but sometimes it lags little bit. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? To get the data in one platform it is good. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dushyant S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dushyant S.") DS Dushyant S. Cyber Security Consultant Small-Business (50 or fewer emp.) 1/29/2024 ""It's a management tool for field employees."" 5/5 What do you like best about Oracle Field Service? Oracle's field services excel in work order, inventory, customer management and reporting. Best in integration also Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? "There are no disadvantages in this product. Overall, the solution is good." Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? Oracle is best in field employee management and workflow. Analytics and Reporting is best. Automation is best in this product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lingeswaran R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lingeswaran R.") LR Lingeswaran R. Senior Delivery Manager - DevOps Enterprise (\> 1000 emp.) 2/1/2024 "Oracle feild service" 5/5 What do you like best about Oracle Field Service? Oracle feild engineers are very professional and highly skilled Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Nothing specific. Parts needs to be sourced quickly Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? We were running SPARC based high end servers. In case of any hardware issue, we were relying on oracle FE service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tarannum m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarannum m.") TM Tarannum m. Assistant Manager Enterprise (\> 1000 emp.) 11/21/2023 "Oracle field service review" 4.5/5 What do you like best about Oracle Field Service? This is the best application which helps business to enhance their customers. It provide good support for customers It can be easily integrate with other Oracle applications. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? The interface of application is less user friendly.and complicated . sometimes it crashes. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? We are using this to interact with customer service support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") IT Verified User in Telecommunications Mid-Market (51-1000 emp.) 9/22/2019 "Complicated and full of bugs " 2/5 What do you like best about Oracle Field Service? The most helpful thing is that it has alot of features and options that can be implemented into your business Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? The user interface complications and crashes alot too many features all working at once Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? The customers bills network query and services evaluation and the additional services to be add Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 8/1/2018 "Oracle Siebel Field Service Review" 3/5 What do you like best about Oracle Field Service? Over all the program does work but there are some quirks so to speak. It always loaded up without a hitch and I never had issues with that part. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Every now and again it would freeze up on us and the entire system would have to be rebooted in order to bring the program back up. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Field Service: I would definitely recommend trying this out for sure. It has issues with lock ups and sometimes pages won't completely load but those issues are easily solvable in programming. As far as looks go, the program itself is very sleek and attractive to me as an every day user. I would recommend they do some test runs before implementation for any company that is wanting to try it out. That way they can definitely know for sure they want to use it. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? As far as problems that we are having, I believe the consistency with it staying up and not locking up the computer for us is a major issue that happens at minimum once per day. I can see how it is or rather could be a good program as far as organizing and assigning the tasks needed to solve our other issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jeffrey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey M.") JM Jeffrey M. Applications Specialist Telecommunications Enterprise (\> 1000 emp.) 7/24/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "ALto fo capabiliyit but cumbersome and slow" 4/5 What do you like best about Oracle Field Service? Siebel contains significant amounts of customer information and is the front end to a number of order and billing platforms Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service? Cumbersome and slow to update opportunities Review collected by and hosted on G2.com. Recommendations to others considering Oracle Field Service: very comprehensive but believe other CRM platforms such as Sales Force specifically for CRM are better purpose built. Review collected by and hosted on G2.com. What problems is Oracle Field Service solving and how is that benefiting you? CRM platform for ABS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/oracle-field-service/pricing) Oracle Field Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-customer-service-management.jpg "Product Avatar Image") ServiceNow Customer Service... 4.4/5(500) [ Compare Now ](https://www.g2.com/compare/oracle-field-service-vs-servicenow-customer-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Product Avatar Image") Oracle Field Service Cloud 4/5(139) [ Compare Now ](https://www.g2.com/compare/oracle-field-service-vs-oracle-field-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_08dd74b9ba01ee5fb82025a38f8cb36d/sap-field-service-management.jpg "Product Avatar Image") SAP Field Service Management 4.3/5(73) [ Compare Now ](https://www.g2.com/compare/oracle-field-service-vs-sap-field-service-management) ##### ##### Oracle Field Service Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/oracle-field-service/features) ## Work at Oracle? 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