Megan S.
MS
Megan S.
Student
Small-Business (50 or fewer emp.)
"Great product would very much recommend"
4.5/5
What do you like best about Oracle Field Service Cloud?

I used this product for a class I needed to take and going in was hesitant on the usability, the product is very user friendly and designed to be effective and efficient. I was quickly able to gain a basic understanding on the softwares programs and functions and was able to complete my tasks with ease. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

The price is rather high and it is difficult to find information on how you will be charged, the customer service is a pain and too computer oriented. I was on hold and passed around from person to person many times, it caused me much stress and took two days of calling to resolve my issue. The whole process could have been solved with a simple cancel statement in their terms and conditions. Review collected by and hosted on G2.com.

Nathaniel G.
NG
Nathaniel G.
QA Analyst
Computer Games
Mid-Market (51-1000 emp.)
"Easy way to share inspection results "
3.5/5
What do you like best about Oracle Field Service Cloud?

This is a strong platform used to convert our antiquated paper and pencil data and digitize it for use in multiple departments. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Although the method of filing was a bit straight forward, it felt like it could have been expanded. Could use some modernization. Review collected by and hosted on G2.com.

Verified User in Utilities
CU
Verified User in Utilities
Enterprise (> 1000 emp.)
"Simple yet effective field service solution"
4.5/5
What do you like best about Oracle Field Service Cloud?

SaaS solution. Much faster routing engine Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Limited customizations. Skill set is a bit rare Review collected by and hosted on G2.com.

Baylee N.
BN
Baylee N.
CSR
Enterprise (> 1000 emp.)
"Good experience"
4/5
What do you like best about Oracle Field Service Cloud?

Oracle field service cloud is helpful because it keeps track of all the information for you and it is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Sometimes the system will crash- but it may be because we have multiple systems going at once Review collected by and hosted on G2.com.

Verified User in Hospitality
GH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Use Oracle for purchases"
5/5
What do you like best about Oracle Field Service Cloud?

I like that it’s a technology that allows business to have transaction in system and allows it to go to the cloud Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

What I dislike is the system sometimes get stuck and I have to shut down register system shut down. I have to reboot it Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Great Software for An Efficient Workplace"
5/5
What do you like best about Oracle Field Service Cloud?

What I like best about Oracle is that our data is streamlined seamlessly into our systems, allowing us to work both effectively and efficiently. I do not know what Oracle is capable of doing in other lines of business, but in my business, it proves itself time and time again. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

With any system, there will be issues of course. What becomes most important is both how frequent these issues are as well as how severe these issues can be. With Oracle I find our problems to be limited to potentially one a week if not even less frequent. When we do run into a bump in the road, we simply use another tool to help "refresh" the system and proceed with our work. The entire process may take as little as 2 minutes or as long as 30, but the troubleshooting is marvelous when it comes to Oracle. Review collected by and hosted on G2.com.

Kyra A.
KA
Kyra A.
Administrative Assistant - Center for Business and Economic Research
Human Resources
Enterprise (> 1000 emp.)
"Simple. Easy to use."
5/5
What do you like best about Oracle Field Service Cloud?

Oracle's application can address the most complex business requirements while increasing productivity in an easy way. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Some interfaces still contain an "old" look, but that is just relative. It doesn't impact the efficiency. Review collected by and hosted on G2.com.

Verified User in Telecommunications
CT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Oracle Capability"
3.5/5
What do you like best about Oracle Field Service Cloud?

Oracle's database is accessible with ease, it is not complicated to use as well, navigation is straight forward not complicated like some cloud programs. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Seemed complicated at first, until I gained some assistance from their help team. Review collected by and hosted on G2.com.

Verified User in Environmental Services
IE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"Could be a useful tool for large companies"
3/5
What do you like best about Oracle Field Service Cloud?

It will shoot out a report for you in one minute. It organizes field data, and lets you have your own company's template - that is, if you get anyone from Latista to stay on your team long enough. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

We are ignored by tech services and also treated very poorly (rude emails, never get called back after leaving voicemails, so basically non-existent tech support or customer service) by Latista administrators because we are a small company, so a small drop in their bucket. Review collected by and hosted on G2.com.

Daisy Y.
DY
Daisy Y.
Retail
Enterprise (> 1000 emp.)
"It’s easy to learn to use"
3.5/5
What do you like best about Oracle Field Service Cloud?

Interface is clean to use and I am able to find things quickly. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

It logs me out randomly, and it is inconvenient due to the tasks that need to be completed. Review collected by and hosted on G2.com.