--- title: Oracle Field Service Cloud Reviews meta\_title: 'Oracle Field Service Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 139 reviews by the users' company size, role or industry to find out how Oracle Field Service Cloud works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 139 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Oracle Field Service Cloud Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Oracle Field Service Cloud but has limited features. Are you part of the Oracle Field Service Cloud team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle Field Service Cloud Community](https://www.g2.com/products/oracle-field-service-cloud/discuss) Languages Supported Czech, Danish, German, Greek, English, Finnish, French, Hindi, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Chris Cha Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-field-service-cloud/pricing) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![IFS Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IFS Cloud") IFS Cloud 4/5(273) ](https://www.g2.com/products/ifs-cloud/reviews) [ ![Dynamics 365 Field Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynamics 365 Field Service") Dynamics 365 Field Service 3.9/5(156) ](https://www.g2.com/products/dynamics-365-field-service/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-field-service-cloud/competitors/alternatives) ## User Insights Average based on 139 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Kristin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristin T.") KT Kristin T. Brand Ambassador Cosmetics Enterprise (\> 1000 emp.) 4/20/2018 "Oracle Field Service Cloud" 5/5 What do you like best about Oracle Field Service Cloud? I like the functionality and ease of the software. It makes moving through multiple systems a lot smoother. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? I did not like the start up at first because it was a little slow transitioning but once it was up and going I love it now. I do not know how we ever functioned without it. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Field Service Cloud: I recommend it if you have multiple employees and need something that is compatible with more up to date software. Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? We are meeting metrics goals because moving through the systems when focusing on a sale is so kuch easier now. Review collected by and hosted on G2.com. Show More 9/26/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 9/20/2023 "Exploring the opportunyties" 4.5/5 What do you like best about Oracle Field Service Cloud? Digitalization of the field operations and the possibility to comunicate in real time within the stakeholders of the service. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? When you used for preventive maintenance and with minimun time betwen de services is friendly to configurate Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? become paperless and standarizice the service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Renz Adriel F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renz Adriel F.") RF Renz Adriel F. Source to Pay - Order Associate Small-Business (50 or fewer emp.) 1/16/2023 "Oracle and It's Effienciency in Managing Your Business" 5/5 What do you like best about Oracle Field Service Cloud? Well, with Oracle you can do a lot of things. Customization at its finest. It can really automate all your business process and replacing your manual workflow with integrations and complex workflows. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? Sometimes there is a bug or issue logging in, however it can't be fixed right away since it is cloud already. But with the help of knowledgeable technical support, you don't have to worry. Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? Automation. With the use of Oracle, you can now complete your business process in just one tap. From order to cash, source to pay and many more. Standard reports are pretty awesome, dashboards and KPI's. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Robert Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert Q.") RQ Robert Q. Associate Director of Field Service Mid-Market (51-1000 emp.) 10/19/2022 "Ease of use for field techs" 5/5 What do you like best about Oracle Field Service Cloud? It makes the techs in the field have an easier time navigating the customer experience. It allows us to combine all the different systems used for our customer data in a one stop shop for the field techs and their managers to view the data. Field service cloud also allows for an easy to use interface to see their routes throughout the day. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? Because of the ease of use in the rare case of service disruption techs are not familiar with what they need to do to continue with their day. Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? Better data capture on jobs completed to allow us to integrate without BI solution for stats evaluation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Sunil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil B.") B Sunil B. Salesforce Architect Computer Software Enterprise (\> 1000 emp.) 2/2/2023 "Oracle Field Service Cloud Review" 4.5/5 What do you like best about Oracle Field Service Cloud? Forecasting, Capacity Management, Routing, Core Manage, Mobility Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? There are not enough resources for the capacity area. Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? It helps businesses schedule, route, and equip mobile workers to complete service activities at a customer's home, office, or installed asset location. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Er. Narendra j.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Er. Narendra j.") EJ Er. Narendra j. Project and Service Officer - HVAC Small-Business (50 or fewer emp.) 1/9/2023 "Best service" 5/5 What do you like best about Oracle Field Service Cloud? Cloud management and customer service and prompt response Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? Complicated system , understanding takes some time Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? Customer data management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media") UB Verified User in Broadcast Media Mid-Market (51-1000 emp.) 10/7/2022 "OSVC" 5/5 What do you like best about Oracle Field Service Cloud? It's very user-friendly and fast. Easy to use and intuitive. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? Nothing I dislike for now. It's way better than any other apps I used in the past Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? It's a great way to keep track of clients' accounts. The feature I like most is the one where you can see recently used items Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NS Nick S. Controller Enterprise (\> 1000 emp.) 5/24/2022 "Optimizing field service" 5/5 What do you like best about Oracle Field Service Cloud? Intuitive design and user-friendly. Helps deliver optimum efficiencies across departments. Dynamic capability from a technical standpoint that allows our users to get the most of their tasks. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? Implementation and training users who had never used oracle before was a challenge. Given the size of the platform, it can be intimidating to end-users at the company who aren't used to a large sized ERP. Review collected by and hosted on G2.com. Recommendations to others considering Oracle Field Service Cloud: Complete all the training seminars and do homework when you are first onboarding. This will help you understand the interface and gain confidence with the applications. Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? Maximizing work efficiency in the field and automation which allows employees more time to focus on their assignments and not waste time with redundant data entry Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") CA Verified User in Accounting Enterprise (\> 1000 emp.) 1/12/2022 "Easy interface with quick solutions" 3/5 What do you like best about Oracle Field Service Cloud? The features like the inventory and trunk stock tracking and its ability to be used on the phone gives it a flexibility that isn't clunky or slow. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? It's not intuitive at times so user has to do some redirecting and calibration Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? We are more organized as a result and it gives us an automation advantage in our work Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 10/25/2021 "Pretty good..." 5/5 What do you like best about Oracle Field Service Cloud? The ease of use integration with other Oracle systems. It is very user-friendly and doesn't take a lot of computer knowledge to use. Review collected by and hosted on G2.com. What do you dislike about Oracle Field Service Cloud? It seems to run a little slower when we have a heavier group of clients, but having a smaller customer base could be benefical Review collected by and hosted on G2.com. What problems is Oracle Field Service Cloud solving and how is that benefiting you? Worked as "customer service" at the office... was the first point of contact when someone had an issue Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Oracle Field Service Cloud? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle Field Service Cloud ](https://www.g2.com/products/oracle-field-service-cloud/discussions/new) GU Guest User What is Oracle Field Service Cloud used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-oracle-field-service-cloud-used-for) [ View all Discussions ](https://www.g2.com/products/oracle-field-service-cloud/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/oracle-field-service-cloud/pricing) Oracle Field Service Cloud Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-oracle-field-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,048) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-oracle-field-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_15588364855ed7c8b4c56e8e79689062/ifs-cloud.png "Product Avatar Image") IFS Cloud 4/5(273) [ Compare Now ](https://www.g2.com/compare/ifs-cloud-vs-oracle-field-service-cloud) ##### ##### Oracle Field Service Cloud Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/oracle-field-service-cloud/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Which PR CRM tools have the most reliable and frequently updated journalist contact data so account executives are not pitching stale addresses?](https://www.g2.com/discussions/which-pr-crm-tools-have-the-most-reliable-and-frequently-updated-journalist-contact-data-so-account-executives-are-not-pitching-stale-addresses)[Best cloud-based virtual data room for confidential transactions](https://www.g2.com/discussions/best-cloud-based-virtual-data-room-for-confidential-transactions)[What are the best equity management platforms for automated stock option grant issuance?](https://www.g2.com/discussions/what-are-the-best-equity-management-platforms-for-automated-stock-option-grant-issuance) [Which Google Workspace project management platforms have proven reliability for managing task updates and team notifications?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-have-proven-reliability-for-managing-task-updates-and-team-notifications)[Top community management apps for e-commerce businesses](https://www.g2.com/discussions/what-are-the-top-community-management-apps-for-e-commerce-businesses)[Which influencer marketing tool is most effective](https://www.g2.com/discussions/which-influencer-marketing-tool-is-most-effective) [Show MoreShow Less](javascript:void(0);)