Oracle Engagement Cloud (formerly Oracle Sales Cloud) Reviews & Product Details


What is Oracle Engagement Cloud (formerly Oracle Sales Cloud)?

Oracle Sales Cloud offers an array of capabilities built to meet the essential needs of sales organizations. Easy-to-use productivity tools empowers sales with the information and guidance they need to close more deals quickly; “always-on” access even when on the go increases sales teams’ effectiveness and “right-time” insights engenders sales performance. The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

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Oracle Engagement Cloud (formerly Oracle Sales Cloud) Profile Details

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Profile Details

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Provided by:
Chris Cha

Website
cloud.oracle.com
Related Links
Q&A
Vendor
Oracle
Description
Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.
Company Website
Year Founded
1977
Total Revenue (USD mm)
39,831
HQ Location
Redwood Shores, CA
Phone
+1 (650) 506-7000
Ownership
NYSE: ORCL
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
183,916
Twitter
@Oracle
Twitter Followers
760,435
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Companies Using Oracle Engagement Cloud (formerly Oracle Sales Cloud)

New York City
CSX
DB Schenker
Hitachi Consulting
Internet Solutions
Tech Mahindra
Flitto
Batesville Casket Co
DiCentral
Enigen CRM
PROMATIS
Neteris

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Reviews

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1-25 of 81 total Oracle Engagement Cloud (formerly Oracle Sales Cloud) reviews

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Reviews

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1-25 of 81 total Oracle Engagement Cloud (formerly Oracle Sales Cloud) reviews
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AH
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Going in the right direction with definite room for improvement."

What do you like best?

I like the ease of being able to create important, and pertinent, information in the system. Contact and Account Creation, working with Activities and Opportunities is a seamless process that doesn't take long and work effectively to assist the Sales Force with their efforts.

What do you dislike?

The greatest challenge we face lies in two arenas. First, the ability for the system to detect duplicate accounts/contacts is both cumbersome and frustrating. So much time is spent by our Sales Force searching for already existing information. Additionally, when Oracle releases updates to the product, it often breaks already existing interaction with plugins and/or layouts. When this is done without our Sales Technology team knowing this is happening, it ends up creating a panic and reactionary mode, rather than our teams being able to proactively generate fixes when they are upcoming.

Recommendations to others considering the product:

while OEC is headed in the right direction, it seems like they are not stable and polished before they are rolling out this product.

What problems are you solving with the product? What benefits have you realized?

OEC allows us to drive a systematic compliance and congruence across our Sales Force, which is spread across the nation.

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Team Manager
Enterprise
(1001-5000 employees)
Validated Reviewer
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"It is an excellent tool to take control of your product and sales results."

What do you like best?

I like your customization because it has many designs in which one can work and then choose to your liking.

What do you dislike?

I think it could improve the form of its interface that is a simple way to work and improving its capabilities to allow greater distinction in the personalization of some fields.

Recommendations to others considering the product:

We are quite satisfied with the result we have obtained from this tool since it provides us with a calm environment in our work due to the reports of our quantity of products sold and the data obtained in a satisfactory manner by our clients.

What problems are you solving with the product? What benefits have you realized?

We implement this on the company and we believe that it has generated many good things for us internally at the end of the sale, it allows us to track the progress of our business whether economic as well as products that we offer to our customers.

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Director of Sales
Information Technology and Services
Mid-Market
(51-200 employees)
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"Account Manager"

What do you like best?

The new updates and ability to easily navigate between various sales opportunities and make quick edits on the fly. Also, the ability to easily add team members to opportunities and navigate through all the accounts in my territory to determine which ones are the best ones to reach out to.

What do you dislike?

lack of consistency with required fields. difficulty creating opportunities and fill out required fields that weren't previously specified. I would suggest marking all required fields so the end user is not caught by surprise after thinking they have filled in all the proper information.

Recommendations to others considering the product:

solid tool as long as extended team is properly trained and can learn to use it as a collaborative tool

What problems are you solving with the product? What benefits have you realized?

tracking sales pipeline, opportunity progression and establishing next step to move deals forward. Also a great tool for tracking forecast and allowing other team members to know what is happening in a given opportunity at any time.

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Sales Administrator
Logistics and Supply Chain
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
Review Source
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"Not quite the performance standard I expected"

What do you like best?

Oracle Sales Cloud incorporates a Social Network embedded module which makes it easier to collaborate globally. Its readiness for mobile devices also makes it very accessible for users on the go, or out of the desk offices.

What do you dislike?

We recently had a massive migration from CRM On Demand to Oracle Sales Cloud and it's already been 4 months of still fixing bugs and glitches and adjusting things not correctly planned. The biggest issue is speed, the performance is way low than expected for a product of its kind.

Recommendations to others considering the product:

Make sure your stakeholders are included in the mapping and migration planning conversation. Personally I found this migration quite painful, and I know there's a level of that to every migration process, but I strongly believe that having the right people on the table at the correct time can prevent a lot if headaches afterwards.

What problems are you solving with the product? What benefits have you realized?

Having a CRM is a must for any business who thrives for the future. On the very basic we are aiming to take advantage on data gathered by our Sales reps and convert it on usable intelligence to ultimately grow the business.

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Director, CX Evangelist - Service Cloud
Information Technology and Services
Mid-Market
(51-200 employees)
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Sailing in the Sales Cloud"

What do you like best?

Oracle Sales Cloud is well suited in SMB, Mid-Market and Enterprise businesses. It is extremely flexible and scalable. The biggest benefit is that it is part of Oracle’s suite of cloud products that work well together.

What do you dislike?

They have added a service piece that is still maturing for B2B or blended sales/service organizations.

They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap).

Recommendations to others considering the product:

Make use of all the different modules available to you for a truly seemless experience.

What problems are you solving with the product? What benefits have you realized?

It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.

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Senior Manager, Marketing Operations
Information Technology and Services
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
Review Source
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"Early stage deployment, a step up from CRM On-Demand"

What do you like best?

The user interface and mobile design add a modern feel to the CRM. This should eliminate some adoption issues with our Sales users.

What do you dislike?

For a product owned by ORCL, it doesn't particularly play nicely with other ORCL products - specifically ELQ. Integration is underway, but has been far from seamless.

Recommendations to others considering the product:

Seek referenceable users and select a trusted integration partner to assist with implementation. Allow more time for testing than you think you'll need. Communicate often and openly with you users and document everything!

What problems are you solving with the product? What benefits have you realized?

Tracking sales efficiency and pipeline tracking.

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Consultant
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Constantly Improving, Awesome Reporting"

What do you like best?

The customization and extensibility of OEC is constantly expanding. There is also a thriving community of developers to connect with and propose new enhancement ideas to Oracle. Reporting engine links marketing and sales and also provides great data visualization.

What do you dislike?

The performance of the tool, particularly in search, is lagging a bit. However, Oracle has made improvements and continues to make improvements in this area.

Recommendations to others considering the product:

Follow a best practice, scalable approach. Leverage native functionality to get the benefits of Oracle's investment in improving the tool.

What problems are you solving with the product? What benefits have you realized?

360 Customer view can be accomplished easily. Better tracking of competitors, better insight into sales pipeline and forecasing.

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Solution Architect - Oracle CX Cloud
Information Technology and Services
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Digital Transformation in CRM"

What do you like best?

All the features of the Engagement Cloud including the Sales and Services.

Supports high-touch and high-value accounts using Engagement Cloud's sales and service capabilities.

What do you dislike?

Would like to see realignment of Marketing Cloud (Eloqua/Responsys) with Oracle Engagement Cloud on Fusion platform.

Recommendations to others considering the product:

It's a game changer in the CRM world. So, make the shift in the right direction.

What problems are you solving with the product? What benefits have you realized?

Ease of use,

360 degree overview of customers

Territory Management and Quota Management

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Sr Integration Engineer - Dual Certified in Dell Boomi Developer 1 & 2, and Actian DataConnect
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Oracle Sales Cloud offers a High Quality Sales and CRM Tool"

What do you like best?

I work from an Integration perspective. Using the API's thru web services is pretty easy , espiecially the merge function. Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID.

What do you dislike?

Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID. They should offer this for the other entitites

Recommendations to others considering the product:

This is a high quality solution for your CRM and Cloud Enterprise products

What problems are you solving with the product? What benefits have you realized?

CRM and Sales Management forecasting

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Consultor CRM
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Help you organize all your customer information"

What do you like best?

The simplicity of the software makes it easy to use. I can have all my customer information in a 360 degree screen, along with my leads/opportunities information. I can cantrol access hierarchically, defining organizations groups of sales representatives and their sales managers. I can also create appointments and tasks for myself and/or other resources and control it in a calendar page. In addition, there's a BI where I'm able to create many reports as desired and it's pretty use to create them.

In addition to all this features (there's much more, but I won't talk about all of them) it's very use to configure and customize as you need it.

Finally, Oracle Support is great. Most of the times I needed to open a service request, they answered me pretty soon. Depending on your issue, you can have a video conference with the support analists so they would easily understand the problem.

What do you dislike?

Well, the import process is always somehow painfull. Oracle has been improving the errors messages, so it would be easy to identify the problem, but still, sometimes the process take just too long to import a few rows, and when finishes, ends up in error.

Also, there are still some bugs, but which software doesn't have it, right? The good thing is they're always working to fix them.

Recommendations to others considering the product:

First of all, make sure you have though of everything you need. Then, expose it to the sales person from Oracle. Check with Oracle if all you need is feasible whitin the software. I've seen already a company which has bought Sales Cloud when they needed another tool. Later on, they had to switch tool. Big headache. Having that in mind, after you acquire Sales Cloud, create specifications of all you need inside the software and only then start to configure/customize it.

What problems are you solving with the product? What benefits have you realized?

I've implemented this software in some companies. The last one got his business improved by the best control the now have on their customers and their sales representatives. They have drastically reduce their sales loss.

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CM
Validated Reviewer
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"Oracle Sales Cloud 9"

What do you like best?

Great functionality and robust tools make Oracle Sales Cloud a powerful solution for companies looking to be more efficient. With just a Standard license, you get powerful BI Analytics tools, user-friendly mobile capabilities, and territory management functionality other CRM solutions charge extra for. Overall, it's a more cost-effective solution than can help you smartly scale your business and scale with you.

What do you dislike?

Because of all the built-in features, Oracle Sales Cloud can be overwhelming for administrators and intimidating for users. The implementation has become more streamline, but can still be difficult managing if it is only a small part of your job. User adoption is also more effective if there is a clear objective and incentive in using it.

Sometimes the system can feel slow as well. This is always improving, but one of the loudest complaints we hear from clients.

What problems are you solving with the product? What benefits have you realized?

Scalability and Consistency: Growing a business is facilitated with Oracle Sales Cloud. Best practices and sales processes are implemented into the system and encourage uniformity in areas most important to the business. As new hires are onboarded, they are exposed and trained on best practices and easily integrated into the company.

Visibility and Accountability: The reporting tools are great and provide visibility for various roles to measure the effectiveness of sales process.

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Asistente de Auditoria
Mid-Market
(51-200 employees)
Validated Reviewer
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"Can you ask for more than Oracle Sales Cloud?"

What do you like best?

I love how easy it is to manage all my data, the interface is friendly and let me see what I upload right away.

The mobile app is really good too, I use it on my Samsung but I have seen people using them on their iPhones as well.

But I think the best feature is how it lets me to see all my clients information (where do they live, which industry, etc.) and after analysing all of it, I can make the best decitions.

What do you dislike?

I really don't have any complaing about this software, although bug fixes could be improve in order to stop the app to crash sometimes. But generally I think this is the best software I have seen in a long time.

What problems are you solving with the product? What benefits have you realized?

As I said before, this software is helping us to organize all of our client data in one place, allowing us to improve our times, to make the best decition out of a situation; and it is helping us to take the information everywhere we are.

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SAS Solutions Architect
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Under Utilized Tool With Unlimited Potential"

What do you like best?

-It has powerful capabilities

-Comes pretty well equipped out of the box

-Native Data Templates and WSDLs

-Analytics tool is extremely useful

-User interface

-Mobility

-Out of the box security meets most business cases

-Upgrades are pretty seamless

What do you dislike?

-Setup and Administration is getting better but not yet caught up to competitors

-Workflows have limitations with trigger points and decision trees

-Security model is complex if needing to meet more complex requirements

Recommendations to others considering the product:

Find a quality Partner to do a solid implementation. A high performing product can be low quality with a poor implementation.

What problems are you solving with the product? What benefits have you realized?

Dealer-End Customer Model - Flexibility to add multiple customers to a deal

Greater visibility to sales performance

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Managing Director
Information Technology and Services
Enterprise
(10,001+ employees)
Validated Reviewer
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"Improving all the time"

What do you like best?

Good simple sales coverage, with good reporting back end

What do you dislike?

The UX is very dated, and doesn't get good feedback from our user community. Some of the recently announced features look to address this, but we've yet to roll them out. The upgrade process was tough last year, but getting better, but still lacks automated environment deployment that makes complex for the team to test each quarter.

Recommendations to others considering the product:

Keep customisations to an absolute minimum - use as much out of the box as possible.

What problems are you solving with the product? What benefits have you realized?

Sales, Sales Ops, Account Management

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I
Enterprise
(1001-5000 employees)
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"Engagement Cloud"

What do you like best?

We like the process that is required and implimented as a result of using OSC. We work with MH and also use the funnel sales cloud that has helped our sales team focus on the right customers. Looking forward to digital assistance roll out and looking to be more mobile.

What do you dislike?

The functionality is clunky for our sales team at times. We often need to trouble shoot with them and Oracle regarding notes disappearing. Looking to use the mobile application going forward to help with our mobility movement.

What problems are you solving with the product? What benefits have you realized?

Focusing on the right customers, and are currently on the AI pilot program so we are looking forward to seeing the outputs from the data we currently have in the tool.

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A
Enterprise
(1001-5000 employees)
Validated Reviewer
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"Oracle Sales Cloud (Why can you not be more like CRMOD)"

What do you like best?

The flexibility allowed by Groovy to accomplish additional functionality to the system.

What do you dislike?

Were to start...Administration of the system is a nightmare. User Creation: Do I go to Manage Users, Do I go to Security, Do I go to resource. Finding and apply the correct roles and policies without having to have a degree in 'What would Oracle do'. System is slow when doing admin functions such as creating fields, or editing page layouts. Missing features that should have been baked in from day one such as a real Campaign object.User experience is lacking and in need of a refresh.

What problems are you solving with the product? What benefits have you realized?

Not much of anything currently. Bad experiences during implementation have lead to low user adoption.

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IT Director
Mid-Market
(51-200 employees)
Validated Reviewer
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"Oracle CRM On Demand review"

What do you like best?

Customization of the platform, where we can customize each user profile and interface. Changing roles and permissions and what they can access.

What do you dislike?

Reporting is not great, hard to pull reports, create new reports, dashboards are out dated, hard to merge databases together. Difficult to import new data.

What problems are you solving with the product? What benefits have you realized?

Replacing our current manual process, our current Access databases with Oracle. Able to combined all data into one database. Have users interact with the platform.

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Account Manager
Information Technology and Services
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Oracle Sales Cloud - When is it a good fit?"

What do you like best?

Simple, clean UI. The mobile application is a welcome addition

What do you dislike?

Lack of customizations, wrong expectations set by sales reps to potential customers

Recommendations to others considering the product:

Know your customer's business process, and map them to OOTB as much as you can. Engagement Cloud cannot replace Siebel, and does not have all service aspects of Service Cloud. The key is in setting the right expectations.

What problems are you solving with the product? What benefits have you realized?

Sales Force Automation, Incentive Comp.

We have seen increased user adoption and faster opportunity cycles

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IT Specialist
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
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"CRM On Demand - Review"

What do you like best?

Customization of the objects to make flexible with our needs of the company. Goes well beyond a typical CRM system.

What do you dislike?

Clucky backend and reporting needs, Hard to create reporting needs when using many custom objects. User inferface is not the friendiliest and can be hard to use at time.

What problems are you solving with the product? What benefits have you realized?

Using CRM on Demand to fill multiple needs that go beyond CRM. Things such as tracking time and working on asset tracking.

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Managing Consultant
Information Technology and Services
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Cloud CX was never so easy"

What do you like best?

Software was never that easy to configure before! Most of my clients were happy with modern UI and ease of configuration. Even, Business users could make simple changes quickly without anyone's help. Support and maintenance was ultra low for all of our clients.

What do you dislike?

Party data model, Security, and imports are little trickier than expected. Very complex UI customizations were not that easy.

What problems are you solving with the product? What benefits have you realized?

Smooth and quick CX implementation. Great UI.

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Vice President, Sales-LatAm, Marketing-Americas
Information Technology and Services
Enterprise
(5001-10,000 employees)
Validated Reviewer
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"Modern CRM that creates a smarter customer experience"

What do you like best?

Oracle Sales Cloud has been a fantastic product for our sales force. The could is enabling us to deploy and scale across the world to offices of varying size and sophistication. The technology is empowering our field sales force to be more efficient (reducing friction for our customers) and more effective (driving more sales and bigger deals).

What do you dislike?

With any technology deployment, change management is really hard. The tool could use more embedded, guided help to make sure adoption and compliance is achieved faster.

What problems are you solving with the product? What benefits have you realized?

Long lead to order cycles are being reduced, order accuracy is improving.

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I
Mid-Market
(201-500 employees)
Validated Reviewer
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"I havent lost hope but we have to figure out how to make the UX more intuitive."

What do you like best?

I like the potential. The fields and data management functions make it capable but we need to make it easier to use and we need a better way to share customer information

What do you dislike?

I am not happy with how it is focused on opportunity in lieu of customer. We are consistently approached my Salesforce and they are consistently selling a complete customer approach. I believe that we can get there with OEC but we need to make some changes.

Recommendations to others considering the product:

Make sure you know exactly what you want it to do and how you are going to input quality information into the system.

What problems are you solving with the product? What benefits have you realized?

Opportunity management

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UI
Enterprise
(1001-5000 employees)
Validated Reviewer
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"Helpful in lead gen and customer tracking"

What do you like best?

We were able to check out the sales cloud during a brief time. We are currently using SalesForce CRM to manage our client base. The nice things I like about the sales cloud was the aesthetics of the approach. Different than its competition, I truly like the interface and it seems as if Oracle is trying to beat out others by ease of use. I can't guarantee that it's better on a documentation and lead gen/ customer tracking perspective, but it's easier to look at and use.

What do you dislike?

Some things I dislike are a lot of the features seem like you have to either pay for them or they are currently in the process of being built. We'd rather have the approach where we can just go in and use all of the tools are not see them, then it's not really using all of features if we can only see what they plan on building out.

Recommendations to others considering the product:

Continue to improve the interface which will help younger sales team hope to use!

What problems are you solving with the product? What benefits have you realized?

We're trying to just figure out the best mode to get in front of our clients. In doing so, we need a way to track our customers, and document the way we interact with them. It's not difficult to document, but occasionally it's hard to have every piece of document relate to each other.

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Sales Executive | Microsoft P-SSP
Mid-Market
(51-200 employees)
Validated Reviewer
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"Forcasting sales"

What do you like best?

User Interface agility, navigating in different features of the solution is very easy.

Also the setup configuration and the integration of the tool is quick and cheap working with the right partner.

What do you dislike?

The only thing I found not so clear in the solution is the standard Italian localization in some fields that could have been labeled/translated better. Fortunately this impact only few fields.

What problems are you solving with the product? What benefits have you realized?

Detailed pipeline and sale's forcasting

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UI
Enterprise
(10,001+ employees)
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Oracle Sales Cloud is a very powerful CRM tool"

What do you like best?

The best thing about this tool is the breadth of features. This tool offers sales reps the ability to document and track their customer engagement, leads, and opportunities throughout the entire sales process

What do you dislike?

There are some areas where there might be what feels like a few too many clicks, but the processing speed and compute power makes up for it. Additionally the tool is very intuitive.

Recommendations to others considering the product:

Talk to your Oracle reps to make sure you are getting the most benefits as possible.

What problems are you solving with the product? What benefits have you realized?

Oracle Sales Cloud allows sales reps to effectively use a scalable-repeatable process to run their business, and to stay on top of all customer interactions and deal tracking.

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Pricing

Oracle Engagement Cloud (formerly Oracle Sales Cloud) Features

  • Contact & Account Management
  • Partner Relationship Mgmt. (PRM)
  • Opportunity & Pipeline Mgmt.
  • Task / Activity Management
  • Territory & Quota Management
  • Desktop Integration

Oracle Engagement Cloud (formerly Oracle Sales Cloud) User Ratings

7.4
Ease of Use
Average: 8.6*
6.5
Quality of Support
Average: 8.6*
6.1
Ease of Setup
Average: 8.4*
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Oracle Engagement Cloud (formerly Oracle Sales Cloud) Categories on G2