Hari K.
HK
Hari K.
Associate Software Developer
Enterprise (> 1000 emp.)
"Good ERP for On Prem, but there is room for lots of improvement"
4/5
What do you like best about Oracle EBS CRM?

It is some what efficient and my initial impression is the it is easy to use. There is fine grained control over cost and budgets. It is scalable and suitable for very big organizations. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

I feel the it is slightly overpriced compared to it's competitors. The interface could have been little bit more intuitive. As it is on Prem it would require a dedicated Database Administrator to manage efficiently. The cloud based solutions are easier to use and comes with support. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
UC
Verified User in Consumer Electronics
Enterprise (> 1000 emp.)
"Not robust enough for Depot Repair process"
3/5
What do you like best about Oracle EBS CRM?

Oracle EBS has a wide range of functionality, so it works well for many of our departments, including finance, shipping, POs, and inventory transactions. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

Because Oracle EBS covers all business functions, it was implemented as a single-use SaaS for our company, but it does not have the needed functionality to handle a Depot Repair program. It is inflexible, does not scale with high volume, and data entry errors are not easily fixed. We have also had bugs that were sent to Oracle but were never resolved, requiring more time from our departments to fix or workaround. Review collected by and hosted on G2.com.

Abhishek P.
AP
Abhishek P.
Functional Consultant - SCM
Enterprise (> 1000 emp.)
"Another great product from Oracle"
4/5
What do you like best about Oracle EBS CRM?

UI is very user friendly,

Functional setups are straight forward can be learnt by amatures as well with a simple training Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

I feel like EBS is a bit slow compare to other products in the market Review collected by and hosted on G2.com.

Carlos S.
CS
Carlos S.
QS&S Manager
Mid-Market (51-1000 emp.)
"More result than expected in terms of our Customer analysis...great integration"
5/5
What do you like best about Oracle EBS CRM?

The actual integration between applications is a great ad-on to our business.

Our client understanding has been higher and very efficient. and having all customer data in one place is the best of using Oracle EBS CRM. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

We currently don't dislike anything from it as we are gaining more time and efficiently measuring our client information. Review collected by and hosted on G2.com.

vaibhav m.
VM
vaibhav m.
Associate
Enterprise (> 1000 emp.)
"Oracle CRM for all your business"
4/5
What do you like best about Oracle EBS CRM?

1) All in one requirement tool

2) They help to integrate each business scenario and provide a customized solution

3) Be it HR or Hotel, E-Business Suites caters to all industries. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

1) Moving to the cloud might be a task for a few people.

2) Bug/Defect fix cycle takes a little longer as they have to provide a global release for there common modules. Review collected by and hosted on G2.com.

KP
Kash P.
Sr. Oracle Engineer
Mid-Market (51-1000 emp.)
"Best CRM for integration with oracle products"
5/5
What do you like best about Oracle EBS CRM?

It helps in integrating with other applications easily and data can be made available across all platforms Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

Setup and installation required trained professionals Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"Helpful Customer Relationship Management Software"
5/5
What do you like best about Oracle EBS CRM?

- Helpful in managing the business globally

- Cost reduction

- Provides great data insights which helps in decision making

- Amazing Cloud based storage

- Provides a lot of features compared to other softwares. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

- Some of the features are complicated and need a proper training.

- It's not easy to work with large datasets due to complicity of features.

- Support team is quite expensive, which makes it a bit difficulty to use the software. Review collected by and hosted on G2.com.

Verified User in Accounting
CA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Best Customer Relationship Manager"
4.5/5
What do you like best about Oracle EBS CRM?

Oracle EBS CRM is a well-known software that provides all the essential functionalities required by any company's financial department. it also incorporates the features required by the marketing department. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

This tool as a whole is a complete package for the company, but there is always room for improvement as they say, "' modern problems required modern solutions.'' Review collected by and hosted on G2.com.

Kunal O.
KO
Kunal O.
Student
Small-Business (50 or fewer emp.)
"Best tool for premium marketing solutions"
5/5
What do you like best about Oracle EBS CRM?

It has numerous helpful solutions that caters mostly all the cases. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

To manage a huge business, one would require professional support to run it. Review collected by and hosted on G2.com.

Verified User in Wholesale
AW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Oracle review"
4/5
What do you like best about Oracle EBS CRM?

Oracle EBS is great at managing business globally, lowers costs, provides top quality cloud based storage and features. Compared to others I do believe they hold a advantage. Review collected by and hosted on G2.com.

What do you dislike about Oracle EBS CRM?

The cost of this software is expensive and some companies may not afford to use this. Features can be complicated which does need proper training. Overall still great. Review collected by and hosted on G2.com.