--- title: Oracle EBS CRM Reviews meta_title: 'Oracle EBS CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 251 reviews by the users' company size, role or industry to find out how Oracle EBS CRM works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 251 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle EBS CRM Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 251 ## About Oracle EBS CRM Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrates sales, marketing, and service functionalities to provide a unified approach to customer relationship management. By leveraging Oracle EBS CRM, organizations can streamline business processes, improve customer satisfaction, and drive revenue growth. Key Features and Functionality: - Sales Management: Automates the sales process, from lead generation to order fulfillment, ensuring efficient tracking and management of sales activities. - Marketing Automation: Facilitates the planning, execution, and analysis of marketing campaigns, enabling targeted outreach and improved marketing ROI. - Service Management: Provides tools for managing customer service operations, including call centers and field service, to deliver timely and effective support. - Order Capture and Quoting: Streamlines the order management process by integrating quoting and order capture functionalities, reducing errors and accelerating order processing. - Customer Data Management: Maintains a centralized repository of customer information, ensuring data consistency and providing a 360-degree view of customer interactions. Primary Value and Solutions Provided: Oracle EBS CRM addresses the need for a cohesive and integrated approach to managing customer relationships. By unifying sales, marketing, and service processes, it enables organizations to: - Enhance Customer Satisfaction: Deliver personalized and timely interactions, leading to improved customer loyalty and retention. - Increase Operational Efficiency: Automate and streamline business processes, reducing manual efforts and operational costs. - Drive Revenue Growth: Optimize sales and marketing strategies through data-driven insights, leading to increased sales opportunities and higher conversion rates. - Ensure Data Consistency: Maintain accurate and up-to-date customer information across all departments, facilitating informed decision-making and strategic planning. By implementing Oracle EBS CRM, organizations can achieve a holistic view of their customer interactions, leading to more effective engagement strategies and a competitive edge in the marketplace. ## Oracle EBS CRM Pros & Cons **What users like:** - Users value the **seamless integration** of Oracle EBS CRM, enhancing efficiency and visibility across all customer interactions. (4 reviews) - Users appreciate the **seamless integration** of Oracle EBS CRM, enhancing visibility and coordination across business processes. (3 reviews) - Users appreciate the **comprehensive coverage** of Oracle EBS CRM, enhancing relationships without needing separate tools. (2 reviews) - Users value the **integrated customer support** offered by Oracle EBS CRM, fostering strong customer relationships effortlessly. (2 reviews) - Users value the **enhanced efficiency** of Oracle EBS CRM, streamlining processes and improving cross-department collaboration. (2 reviews) - Users value the **seamless lead management** capabilities of Oracle EBS CRM, enhancing collaboration and visibility across teams. (2 reviews) - Collaborative Efforts (1 reviews) - Users find Oracle EBS CRM **easy to use** , enjoying a pleasant experience that enhances efficiency and collaboration. (1 reviews) - Easy Customization (1 reviews) - Easy Integration (1 reviews) **What users dislike:** - Users find the **learning curve steep** , struggling with an outdated interface and complex configurations that hinder productivity. (3 reviews) - Users find the **high complexity** of Oracle EBS CRM frustrating, hindering usability and slowing down overall system performance. (2 reviews) - Users note the **limited features** in Oracle EBS CRM, impacting usability and overall satisfaction in daily tasks. (2 reviews) - Users find the **interface not user-friendly** , leading to frustration and dependence on technical support for customizations. (2 reviews) - Users face **connectivity issues** with Oracle EBS CRM, hindering remote work without relying on third-party solutions. (1 reviews) - Users find the **expertise required** for customization cumbersome, often needing developer assistance for basic tasks. (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Users find the **user interface outdated** and frustrating, complicating navigation and slowing down overall usage. (1 reviews) - Performance Issues (1 reviews) ## Oracle EBS CRM Reviews ### 1. Cool Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2014 **What do you like best about Oracle EBS CRM?** I love that everything is very systematic. It's very easy to keep track of what you're doing. We use the product daily and it was simple to learn within 2-3 days with ease. Before using the program I had no prior experience with it, but now it has become second nature and I can navigate with ease. **What do you dislike about Oracle EBS CRM?** I dislike how clicking the wrong boxes can mess up your hotkeys and you must exit the window to fix the issue. If you're this can be fixed the product will be better by tenfold. Hopefully this is something that can be addressed in the near future. **Recommendations to others considering Oracle EBS CRM:** N/A **What problems is Oracle EBS CRM solving and how is that benefiting you?** We deal with billing in accounts receivable. The benefits have been greatly increased productivity. ## Oracle EBS CRM Discussions - [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) - 1 comment, 1 upvote - [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) - 1 comment - [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) - 2 comments - [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) - 2 comments - [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) - 2 comments - [View Oracle EBS CRM pricing details and edition comparison](https://www.g2.com/products/oracle-ebs-crm/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A07%3A38+-0500&secure%5Bsession_id%5D=84deb201-a4f6-45da-b3b5-4866fae69148&secure%5Btoken%5D=f601d246453bec3882e8ebe38451b2c996d203b599ff078bcbba056e65096e6a&format=llm_user) ## Oracle EBS CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Oracle EBS CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,688 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,464 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - 4.2/5.0 (891 reviews)