--- title: Oracle EBS CRM Reviews meta\_title: 'Oracle EBS CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 251 reviews by the users' company size, role or industry to find out how Oracle EBS CRM works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 251 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Oracle EBS CRM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **seamless integration** of Oracle EBS CRM, enhancing efficiency and visibility across all customer interactions. [(4 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653978&qs=pros-and-cons#reviews) Users appreciate the **seamless integration** of Oracle EBS CRM, enhancing visibility and coordination across business processes. [(3 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1956455&qs=pros-and-cons#reviews) Users appreciate the **comprehensive coverage** of Oracle EBS CRM, enhancing relationships without needing separate tools. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051533&qs=pros-and-cons#reviews) Users value the **integrated customer support** offered by Oracle EBS CRM, fostering strong customer relationships effortlessly. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051536&qs=pros-and-cons#reviews) Users value the **enhanced efficiency** of Oracle EBS CRM, streamlining processes and improving cross-department collaboration. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2362510&qs=pros-and-cons#reviews) Users find the **learning curve steep** , struggling with an outdated interface and complex configurations that hinder productivity. [(3 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653727&qs=pros-and-cons#reviews) Users find the **high complexity** of Oracle EBS CRM frustrating, hindering usability and slowing down overall system performance. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653807&qs=pros-and-cons#reviews) Users note the **limited features** in Oracle EBS CRM, impacting usability and overall satisfaction in daily tasks. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051544&qs=pros-and-cons#reviews) Users find the **interface not user-friendly** , leading to frustration and dependence on technical support for customizations. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2362470&qs=pros-and-cons#reviews) Users face **connectivity issues** with Oracle EBS CRM, hindering remote work without relying on third-party solutions. [(1 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2401170&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Oracle EBS CRM ##### 1. Integration Users value the **seamless integration** of Oracle EBS CRM, enhancing efficiency and visibility across all customer interactions. [ See 4 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653978&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Data Integration That Streamlines Sales and Service" What do you like about Oracle EBS CRM? The system connects our sales, service, and customer data directly with our financial backend. This integration provides a unified source of truth for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall good software with minimal inconveniences" What do you like about Oracle EBS CRM? I like that Oracle EBS CRM is a fully integrated suite, that gives organizations a single source of seamless organization from the beginning to the en ##### 2. Seamless Integration Users appreciate the **seamless integration** of Oracle EBS CRM, enhancing visibility and coordination across business processes. [ See 3 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1956455&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall good software with minimal inconveniences" What do you like about Oracle EBS CRM? I like that Oracle EBS CRM is a fully integrated suite, that gives organizations a single source of seamless organization from the beginning to the en ![Andrew V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew V.") AV Andrew V. Small-Business (50 or fewer emp.) 5.0/5 "Powerful CRM with Deep Integration" What do you like about Oracle EBS CRM? Oracle EBS CRM offers a comprehensive and integrated solution for managing customer relationships across sales, service, and marketing. One of its big ##### 3. Customer Management Users appreciate the **comprehensive coverage** of Oracle EBS CRM, enhancing relationships without needing separate tools. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051533&qs=pros-and-cons#reviews) See Related User Reviews KB Khusbu B. Mid-Market (51-1000 emp.) 4.5/5 "Works well with other Oracle tools" What do you like about Oracle EBS CRM? From sales to customer support, it covers everything, so you don’t need separate tools. ![Kevin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin G.") KG Kevin G. Small-Business (50 or fewer emp.) 4.5/5 "Optimize my time" What do you like about Oracle EBS CRM? It helps have good relationship with customers ##### 4. Customer Support Users value the **integrated customer support** offered by Oracle EBS CRM, fostering strong customer relationships effortlessly. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051536&qs=pros-and-cons#reviews) See Related User Reviews KB Khusbu B. Mid-Market (51-1000 emp.) 4.5/5 "Works well with other Oracle tools" What do you like about Oracle EBS CRM? From sales to customer support, it covers everything, so you don’t need separate tools. ![Kevin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin G.") KG Kevin G. Small-Business (50 or fewer emp.) 4.5/5 "Optimize my time" What do you like about Oracle EBS CRM? It helps have good relationship with customers ##### 5. Efficiency Users value the **enhanced efficiency** of Oracle EBS CRM, streamlining processes and improving cross-department collaboration. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2362510&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Data Integration That Streamlines Sales and Service" What do you like about Oracle EBS CRM? The system connects our sales, service, and customer data directly with our financial backend. This integration provides a unified source of truth for ![Nithin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nithin D.") ND Nithin D. 5.0/5 "Enhanced Collaboration and Efficiency with Oracle EBS CRM" What do you like about Oracle EBS CRM? I use Oracle EBS CRM primarily for cross-department collaboration, which has been incredibly effective in reducing manual work for my team. This featu ### 5 Cons or Disadvantages of Oracle EBS CRM ##### 1. Learning Curve Users find the **learning curve steep** , struggling with an outdated interface and complex configurations that hinder productivity. [ See 3 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653727&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Data Integration That Streamlines Sales and Service" What do you dislike about Oracle EBS CRM? The software feels outdated and lacks user-friendliness. Its clunky interface makes even basic tasks unnecessarily frustrating. Whenever I need to cus ![Andrew V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew V.") AV Andrew V. Small-Business (50 or fewer emp.) 5.0/5 "Powerful CRM with Deep Integration" What do you dislike about Oracle EBS CRM? The user interface feels outdated compared to modern CRM solutions, which can impact usability and adoption among less technical users. The system can ##### 2. High Complexity Users find the **high complexity** of Oracle EBS CRM frustrating, hindering usability and slowing down overall system performance. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653807&qs=pros-and-cons#reviews) See Related User Reviews ![Andrew V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew V.") AV Andrew V. Small-Business (50 or fewer emp.) 5.0/5 "Powerful CRM with Deep Integration" What do you dislike about Oracle EBS CRM? The user interface feels outdated compared to modern CRM solutions, which can impact usability and adoption among less technical users. The system can DY Deepak Y. Small-Business (50 or fewer emp.) 4.5/5 "Providing for better enabling of sales strategies" What do you dislike about Oracle EBS CRM? It is quite frustrating to work with it, because its user interface is quite outdated compared to present day CRM systems. It is not very easy to wad ##### 3. Limited Features Users note the **limited features** in Oracle EBS CRM, impacting usability and overall satisfaction in daily tasks. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051544&qs=pros-and-cons#reviews) See Related User Reviews ![Andrew V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew V.") AV Andrew V. Small-Business (50 or fewer emp.) 5.0/5 "Powerful CRM with Deep Integration" What do you dislike about Oracle EBS CRM? The user interface feels outdated compared to modern CRM solutions, which can impact usability and adoption among less technical users. The system can KB Khusbu B. Mid-Market (51-1000 emp.) 4.5/5 "Works well with other Oracle tools" What do you dislike about Oracle EBS CRM? It has lots of features which I dont use in my work. ##### 4. Not User-Friendly Users find the **interface not user-friendly** , leading to frustration and dependence on technical support for customizations. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2362470&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Data Integration That Streamlines Sales and Service" What do you dislike about Oracle EBS CRM? The software feels outdated and lacks user-friendliness. Its clunky interface makes even basic tasks unnecessarily frustrating. Whenever I need to cus ![Nithin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nithin D.") ND Nithin D. 5.0/5 "Enhanced Collaboration and Efficiency with Oracle EBS CRM" What do you dislike about Oracle EBS CRM? The user interface of Oracle EBS CRM could be improved. ##### 5. Connectivity Issues Users face **connectivity issues** with Oracle EBS CRM, hindering remote work without relying on third-party solutions. [ See 1 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2401170&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall good software with minimal inconveniences" What do you dislike about Oracle EBS CRM? You aren’t able to work remotely without third party solutions ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,874) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") Dynamics 365 Sales 3.8/5(1,623) ](https://www.g2.com/products/dynamics-365-sales/reviews) [ ![SAP Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b0844d5fcc6ad47046cbf81bed040395/sap-sap-sales-cloud.svg "SAP Sales Cloud") SAP Sales Cloud 4.2/5(1,001) ](https://www.g2.com/products/sap-sap-sales-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-ebs-crm/competitors/alternatives) ![Ankit .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit .") A Ankit . Data Analyst Mid-Market (51-1000 emp.) 12/1/2023 "Oracle E- Business Suit CRM" 4.5/5 What do you like best about Oracle EBS CRM? The interface of Oracle EBS CRM is very simple and easy to implement as compare to others and the linking of pages or tables are quite simple. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Sometimes performance issue occurs while integrating with other tools and some important features are missing Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? The process of integration is seamless for business processes and also provide the API to exchange the data with external system Review collected by and hosted on G2.com. Show More 12/4/2023 Validated ReviewerIncentivizedSource: G2 invite ![Tausif A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tausif A.") TA Tausif A. Senior Applications Systems Engineer Small-Business (50 or fewer emp.) 12/22/2023 "Good business suite" 4/5 What do you like best about Oracle EBS CRM? EBS is used for budgeting and forecasting of our retail and daily phasing of the business plans, it is easy to use, user friendly and easy to export the reports Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Nothing as such , sometimes application slows down Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? It is helping in daily phasing of business plans and budgeting along with rephasing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") TA Verified User in Automotive Mid-Market (51-1000 emp.) 9/14/2023 "The best CRM there is to create a greater difference" 4.5/5 What do you like best about Oracle EBS CRM? The best feature of Oracle EBS CRM is that it provides a user friendly interface for the users to interact to,and without creating any confusions Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? The feature that aggravates oneself while their usage of Oracle EBS CRM is that sometimes it fails in generating the required results which in return is something that proves to be a failure. Oracle EBS CRM surely does add to your alot but this things needs to be looked on for improving it's performance. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? As I previously mentioned due to its user friendly interface there is surely an ease in getting the work done for the client and providing the work before deadline definitely adds a boon to the professional life to the person providing the service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 3/21/2024 "Great CRM" 3/5 What do you like best about Oracle EBS CRM? Easy to use, simple, user friendly, smart tools Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? analytics are hard to understand, can sometimes be a bit clunky Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Sales pipeline and lead gen Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Enterprise (\> 1000 emp.) 1/6/2024 "Great CRM tool" 4.5/5 What do you like best about Oracle EBS CRM? I like how easy it is to switch between objects seemlessly. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? When there are new releases, some of the new features are not the most intuitive to use. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Solving keeping our customers and history in a single platform Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 9/5/2023 "Great capabilities, updated interface." 4/5 What do you like best about Oracle EBS CRM? It has a lot of capabilities--best for very technical users. It integrate with many apps. And the interface is a little outdated looking, but is much better since the last update. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? The interface looks a little outdated compared to competitors like Salesforce. But the most recent interface update in proved the expirence very much for users and admins. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Customer relation activity and campaign tracking, specifically for lifecycle marketing initiatives like lead generation, lead nurture, cross-sell, upsell, and retention. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 4/15/2021 "A great CRM when set up correctly" 3.5/5 What do you like best about Oracle EBS CRM? When set up correctly it is a great CRM, it's easy to use and relatively intuitive. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Making serious changes can sometimes be problematic, you need to ensure anything linked in changed also to avoid errors Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Everything is in one place, something that packed with previous CRMs Review collected by and hosted on G2.com. Show More 9/21/2023 Validated ReviewerIncentivizedSource: G2 invite ![Aáyush B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aáyush B.") AB Aáyush B. Customer Success Manager Enterprise (\> 1000 emp.) 3/10/2023 "Oracle EBS Review" 5/5 What do you like best about Oracle EBS CRM? It helps in releasing orders or check credit limits and past dues amounts. It helps in Pulling reports of order quickly in a second. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Steps are lengthy; if you miss any action, the report will be wrong and take too long to correct. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? It helps in pulling reports and releasing orders in a sec by this software. It helps in reducing time and productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Flamur M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flamur M.") FM Flamur M. IT Small-Business (50 or fewer emp.) 10/18/2022 "Oracle great tool for companies" 4/5 What do you like best about Oracle EBS CRM? this platform has helped me and my colleges in many ways from supply chain, projects and financials that are needed in daily basics. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? more team support for things that are needed to improve Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? its trusted, well organized and very familiar tool, helped me with office projects Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vishal D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal D.") VD Vishal D. Team Leader - Corporate Accounting and Taxation Enterprise (\> 1000 emp.) 5/15/2022 "A perfect solution for CRM" 3.5/5 What do you like best about Oracle EBS CRM? Ability to personalize marketing campaigns and customer data can be manage very easily and in a effective manner, which helps us to understand the customer needs. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Sometimes when the internet connection is poor using the platform becomes a bit difficult and unreliable. Oracle should make some improvements so it can run on a slower internet connection as well Review collected by and hosted on G2.com. Recommendations to others considering Oracle EBS CRM: Go with this tool if you have large inventory, slow moving or fast moving goods. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? We are using Oracle EBS for customers data management. We got the effective solution for our order management. Customers all time accessible data makes us enable to understand the need of the client and to offer them a solution for their requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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