--- title: Oracle EBS CRM Reviews meta\_title: 'Oracle EBS CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 251 reviews by the users' company size, role or industry to find out how Oracle EBS CRM works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 251 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Oracle EBS CRM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **seamless integration** of Oracle EBS CRM, enhancing efficiency and visibility across all customer interactions. [(4 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653978&qs=pros-and-cons#reviews) Users appreciate the **seamless integration** of Oracle EBS CRM, enhancing visibility and coordination across business processes. [(3 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1956455&qs=pros-and-cons#reviews) Users appreciate the **comprehensive coverage** of Oracle EBS CRM, enhancing relationships without needing separate tools. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051533&qs=pros-and-cons#reviews) Users value the **integrated customer support** offered by Oracle EBS CRM, fostering strong customer relationships effortlessly. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051536&qs=pros-and-cons#reviews) Users value the **enhanced efficiency** of Oracle EBS CRM, streamlining processes and improving cross-department collaboration. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2362510&qs=pros-and-cons#reviews) Users find the **learning curve steep** , struggling with an outdated interface and complex configurations that hinder productivity. [(3 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653727&qs=pros-and-cons#reviews) Users find the **high complexity** of Oracle EBS CRM frustrating, hindering usability and slowing down overall system performance. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653807&qs=pros-and-cons#reviews) Users note the **limited features** in Oracle EBS CRM, impacting usability and overall satisfaction in daily tasks. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051544&qs=pros-and-cons#reviews) Users find the **interface not user-friendly** , leading to frustration and dependence on technical support for customizations. [(2 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2362470&qs=pros-and-cons#reviews) Users face **connectivity issues** with Oracle EBS CRM, hindering remote work without relying on third-party solutions. [(1 mentions)](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2401170&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Oracle EBS CRM ##### 1. Integration Users value the **seamless integration** of Oracle EBS CRM, enhancing efficiency and visibility across all customer interactions. [ See 4 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653978&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Data Integration That Streamlines Sales and Service" What do you like about Oracle EBS CRM? The system connects our sales, service, and customer data directly with our financial backend. This integration provides a unified source of truth for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall good software with minimal inconveniences" What do you like about Oracle EBS CRM? I like that Oracle EBS CRM is a fully integrated suite, that gives organizations a single source of seamless organization from the beginning to the en ##### 2. Seamless Integration Users appreciate the **seamless integration** of Oracle EBS CRM, enhancing visibility and coordination across business processes. [ See 3 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1956455&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall good software with minimal inconveniences" What do you like about Oracle EBS CRM? I like that Oracle EBS CRM is a fully integrated suite, that gives organizations a single source of seamless organization from the beginning to the en ![Andrew V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew V.") AV Andrew V. Small-Business (50 or fewer emp.) 5.0/5 "Powerful CRM with Deep Integration" What do you like about Oracle EBS CRM? Oracle EBS CRM offers a comprehensive and integrated solution for managing customer relationships across sales, service, and marketing. One of its big ##### 3. Customer Management Users appreciate the **comprehensive coverage** of Oracle EBS CRM, enhancing relationships without needing separate tools. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051533&qs=pros-and-cons#reviews) See Related User Reviews KB Khusbu B. Mid-Market (51-1000 emp.) 4.5/5 "Works well with other Oracle tools" What do you like about Oracle EBS CRM? From sales to customer support, it covers everything, so you don’t need separate tools. ![Kevin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin G.") KG Kevin G. Small-Business (50 or fewer emp.) 4.5/5 "Optimize my time" What do you like about Oracle EBS CRM? It helps have good relationship with customers ##### 4. Customer Support Users value the **integrated customer support** offered by Oracle EBS CRM, fostering strong customer relationships effortlessly. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051536&qs=pros-and-cons#reviews) See Related User Reviews KB Khusbu B. Mid-Market (51-1000 emp.) 4.5/5 "Works well with other Oracle tools" What do you like about Oracle EBS CRM? From sales to customer support, it covers everything, so you don’t need separate tools. ![Kevin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin G.") KG Kevin G. Small-Business (50 or fewer emp.) 4.5/5 "Optimize my time" What do you like about Oracle EBS CRM? It helps have good relationship with customers ##### 5. Efficiency Users value the **enhanced efficiency** of Oracle EBS CRM, streamlining processes and improving cross-department collaboration. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2362510&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Data Integration That Streamlines Sales and Service" What do you like about Oracle EBS CRM? The system connects our sales, service, and customer data directly with our financial backend. This integration provides a unified source of truth for ![Nithin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nithin D.") ND Nithin D. 5.0/5 "Enhanced Collaboration and Efficiency with Oracle EBS CRM" What do you like about Oracle EBS CRM? I use Oracle EBS CRM primarily for cross-department collaboration, which has been incredibly effective in reducing manual work for my team. This featu ### 5 Cons or Disadvantages of Oracle EBS CRM ##### 1. Learning Curve Users find the **learning curve steep** , struggling with an outdated interface and complex configurations that hinder productivity. [ See 3 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653727&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Data Integration That Streamlines Sales and Service" What do you dislike about Oracle EBS CRM? The software feels outdated and lacks user-friendliness. Its clunky interface makes even basic tasks unnecessarily frustrating. Whenever I need to cus ![Andrew V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew V.") AV Andrew V. Small-Business (50 or fewer emp.) 5.0/5 "Powerful CRM with Deep Integration" What do you dislike about Oracle EBS CRM? The user interface feels outdated compared to modern CRM solutions, which can impact usability and adoption among less technical users. The system can ##### 2. High Complexity Users find the **high complexity** of Oracle EBS CRM frustrating, hindering usability and slowing down overall system performance. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=1653807&qs=pros-and-cons#reviews) See Related User Reviews ![Andrew V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew V.") AV Andrew V. Small-Business (50 or fewer emp.) 5.0/5 "Powerful CRM with Deep Integration" What do you dislike about Oracle EBS CRM? The user interface feels outdated compared to modern CRM solutions, which can impact usability and adoption among less technical users. The system can DY Deepak Y. Small-Business (50 or fewer emp.) 4.5/5 "Providing for better enabling of sales strategies" What do you dislike about Oracle EBS CRM? It is quite frustrating to work with it, because its user interface is quite outdated compared to present day CRM systems. It is not very easy to wad ##### 3. Limited Features Users note the **limited features** in Oracle EBS CRM, impacting usability and overall satisfaction in daily tasks. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2051544&qs=pros-and-cons#reviews) See Related User Reviews ![Andrew V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew V.") AV Andrew V. Small-Business (50 or fewer emp.) 5.0/5 "Powerful CRM with Deep Integration" What do you dislike about Oracle EBS CRM? The user interface feels outdated compared to modern CRM solutions, which can impact usability and adoption among less technical users. The system can KB Khusbu B. Mid-Market (51-1000 emp.) 4.5/5 "Works well with other Oracle tools" What do you dislike about Oracle EBS CRM? It has lots of features which I dont use in my work. ##### 4. Not User-Friendly Users find the **interface not user-friendly** , leading to frustration and dependence on technical support for customizations. [ See 2 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2362470&qs=pros-and-cons#reviews) See Related User Reviews ![gulshan d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "gulshan d.") GD gulshan d. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Data Integration That Streamlines Sales and Service" What do you dislike about Oracle EBS CRM? The software feels outdated and lacks user-friendliness. Its clunky interface makes even basic tasks unnecessarily frustrating. Whenever I need to cus ![Nithin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nithin D.") ND Nithin D. 5.0/5 "Enhanced Collaboration and Efficiency with Oracle EBS CRM" What do you dislike about Oracle EBS CRM? The user interface of Oracle EBS CRM could be improved. ##### 5. Connectivity Issues Users face **connectivity issues** with Oracle EBS CRM, hindering remote work without relying on third-party solutions. [ See 1 mentions ](https://www.g2.com/products/oracle-ebs-crm/reviews?filters%5Bsentiment_snippet%5D=2401170&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall good software with minimal inconveniences" What do you dislike about Oracle EBS CRM? You aren’t able to work remotely without third party solutions ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") Dynamics 365 Sales 3.8/5(1,623) ](https://www.g2.com/products/dynamics-365-sales/reviews) [ ![SAP Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b0844d5fcc6ad47046cbf81bed040395/sap-sap-sales-cloud.svg "SAP Sales Cloud") SAP Sales Cloud 4.2/5(1,002) ](https://www.g2.com/products/sap-sap-sales-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-ebs-crm/competitors/alternatives) MR Millicent R. IT Consultant Small-Business (50 or fewer emp.) 6/27/2019 "Review on Oracle CBS CRM" 4/5 What do you like best about Oracle EBS CRM? With the Oracle CBS CRM we are able to keep the customers information as well as offers them royalty points. Oracle CBS CRM helps the company to build a strong relationship with the customers Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? At times it becomes hard to trace domant customers information. Review collected by and hosted on G2.com. Recommendations to others considering Oracle EBS CRM: When you want to enroll for royalty program, Oracle EBS CRM is the best. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? We were using the Oracle CBS CRM to store our customers information as well as offering a royalty program Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Executive Office](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Executive Office") UE Verified User in Executive Office Small-Business (50 or fewer emp.) 10/17/2019 "Best I've tried, still has faults " 4/5 What do you like best about Oracle EBS CRM? I like that it is cloud based, it has the capability and flexibility that I need. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Not user friendly. There are some little functions such as editing certain documents that make changing or updating or fixing mistakes difficult. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? I needed the flexibility to use Oracle in my cloud so that I wasn't tied to just one of my locations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") GG Verified User in Government Administration Mid-Market (51-1000 emp.) 7/20/2019 "Oracle EBS CRM" 4.5/5 What do you like best about Oracle EBS CRM? The cloud technology is extremely useful. We utilize it for our entire office. We trust the cloud because it is extremely secure. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? I personally dislike the overarching IT aspect of the software, just because I am not such a great tech person anyway. Review collected by and hosted on G2.com. Recommendations to others considering Oracle EBS CRM: I would highly recommend Oracle EBS CRM. They are very helpful in all aspects of technology- there is no need to worry our fret about security issues either. This program has made all of our business easier and more efficient. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Being able to manage our business and not having technology added to it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 10/8/2019 "Oracle" 5/5 What do you like best about Oracle EBS CRM? The ease of navigation and simplicity of design Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? The system crashes and the slow loading time Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Account reconciliation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ambrosia O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ambrosia O.") AO Ambrosia O. SAHM Hospitality Enterprise (\> 1000 emp.) 5/17/2019 "its pretty good" 4/5 What do you like best about Oracle EBS CRM? its a pretty good service, you get what you pay for. its affordable but you dont get much with it Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? i wish there were more options, like pay to upgrade and recieve more features Review collected by and hosted on G2.com. Recommendations to others considering Oracle EBS CRM: use it, its fine Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? it is really good for back of the house and monitoring your business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 10/2/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Oracle" 3/5 What do you like best about Oracle EBS CRM? It is used for travel. It is nice to be able to access previous reports to see how much money has been received for travel. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Since the most recent update, you can no longer delete expenses that you started to work on but you didn't want to use. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Easy way to receive the approvals that are needed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 11/7/2019 "Daily work experience using Oracle" 3.5/5 What do you like best about Oracle EBS CRM? It's easy to learn, user friendly and reporting provides a great results. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? Per my experience, sometimes it's a bit slow but it doesn't bother me. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Entering invoices, issuing payments, journal entries, importing invoices Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") IM Verified User in Medical Devices Enterprise (\> 1000 emp.) 11/17/2019 "best in the world" 5/5 What do you like best about Oracle EBS CRM? it is the best software for sap and etc. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? There is nothing to dislike but increase the speed Review collected by and hosted on G2.com. Recommendations to others considering Oracle EBS CRM: highly recommended Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? data saving and secure Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![S P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "S P.") SP S P. Market Associate Food & Beverages Enterprise (\> 1000 emp.) 1/17/2019 "Oracle E-Business Suite CRM Software" 3/5 What do you like best about Oracle EBS CRM? Overall, Oracle was very straight-forward and easy to use. I have used at least 3 or 4 Management tool packages and feel Oracle has been the best one so far. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? The user interface isn't the fanciest out there, but it works. Support specialists can be costly, and Oracle software in general isn't cheap. Review collected by and hosted on G2.com. Recommendations to others considering Oracle EBS CRM: Working with Oracle support requires some patience. I like the fact that it is web-based, and depending on your organization's security setup, you can access it from anywhere. Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Easy of use was a solved problem as it has a User friendly GUI. Also we could hours, benefits, and pay all in one location. It is easy for traceability to see the last transactions and history, and allows for anyone to update PO's and had good searching functionality Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Cheryl H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cheryl H.") CH Cheryl H. Installer Enterprise (\> 1000 emp.) 12/22/2018 "It's okay" 3/5 What do you like best about Oracle EBS CRM? I like that it is fairly easy to navigate and the features on the site are user friendly. Review collected by and hosted on G2.com. What do you dislike about Oracle EBS CRM? I do not like the fact that every time I try to log in I have to send a secret code to my email, then retrieve it before I can log it. Sometimes I do not have access to email when I need to log in, this is a huge inconvenience to me Review collected by and hosted on G2.com. Recommendations to others considering Oracle EBS CRM: Fix the log-in issue, where it requires a secret code everytime after entering password- I know who I am and if someone attempts to hack an account that much you should talk to the emplyoee and find out what is going on! Review collected by and hosted on G2.com. What problems is Oracle EBS CRM solving and how is that benefiting you? Compounding all employee information into one page, makes it eays to find what you are looking for but only if you can log in! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Work at Oracle? 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