Oracle CX Sales (Formerly Engagement Cloud) Reviews & Product Details

I see how CX Sales can empower any organization to further their sales strategies, gain key insights into their markets and sales performance, as well as utilize it to build a 360 degree workflow around the sales functions and campaigns. With only utilizing maybe 25% of the function, we have seen significant gains in operational efficiency, sales performance, and next-level analytics that continue to drive efficiency and performance. Review collected by and hosted on G2.com.

If you aren't looking for a tool to drive HR, ERP, CPQ, Finance, etc. through your sales organization, then you will still need to be prepared to implement parts of tools you don't use. The breadth of business knowledge required to configure pieces of all these business groups is rare to find in one team, and so much of the power of CX Sales is "locked" behind knowledge gaps, or cost prohibitive consultant implementation costs. Smaller organizations, like mine, have a difficult time getting a good TCO from it. Review collected by and hosted on G2.com.

Powerful simple tool to work with sales persons and sales teams, and service persons and orgs. Sophisticated platform that can present and crunch data usefully from the whole company and organisation, plus external/non-owned data. Easy intuitive use of the tool (browser and mobile app), does not need special training to use any of it. Lastly, lower cost than most, I guess it's lowest cost for its category. What's not to like in this product? Top quality, low cost, strong reputed producer for continuity.

For the developers too the building is simple and powerful. Review collected by and hosted on G2.com.

Wish the global search would operate as fast as google. Review collected by and hosted on G2.com.

Very easy to navigate thru the system with just 1-2 clicks Review collected by and hosted on G2.com.

I would like to see some better AR reports. They are not very user friendly Review collected by and hosted on G2.com.

I like your customization because it has many designs in which one can work and then choose to your liking. Review collected by and hosted on G2.com.

I think it could improve the form of its interface that is a simple way to work and improving its capabilities to allow greater distinction in the personalization of some fields. Review collected by and hosted on G2.com.

Oracle, when used correctly can substantially assist with record keeping on many different types of equipment you use in industry. It's helped improve in my field in regards to maintaining maintence records and cost assist in new and old items worked on. It also helps when needing to see exactly who has opened or closed a project that was worked on by many different individuals. Review collected by and hosted on G2.com.

Will not always save entered information Review collected by and hosted on G2.com.

I like the ease of being able to create important, and pertinent, information in the system. Contact and Account Creation, working with Activities and Opportunities is a seamless process that doesn't take long and work effectively to assist the Sales Force with their efforts. Review collected by and hosted on G2.com.

The greatest challenge we face lies in two arenas. First, the ability for the system to detect duplicate accounts/contacts is both cumbersome and frustrating. So much time is spent by our Sales Force searching for already existing information. Additionally, when Oracle releases updates to the product, it often breaks already existing interaction with plugins and/or layouts. When this is done without our Sales Technology team knowing this is happening, it ends up creating a panic and reactionary mode, rather than our teams being able to proactively generate fixes when they are upcoming. Review collected by and hosted on G2.com.

It is easy to use for a new employee, but can still be helpful for senior sales executives. Generally intuitive, and the defaults can be customized by the employer. Review collected by and hosted on G2.com.

It isn't as easy as I would like to search for a previous cold call, because they aren't given account status. Once a customer has an account, you can go back and retrieve sales notes for previous visits much more easily. Review collected by and hosted on G2.com.

Able to manage pipeline, create opportunities, and account plan with an overarching sales tool for all types of sales teams. Review collected by and hosted on G2.com.

Site often faces bugs or errors. Constantly find myself refreshing to gather accurate data. Review collected by and hosted on G2.com.

The customization and extensibility of OEC is constantly expanding. There is also a thriving community of developers to connect with and propose new enhancement ideas to Oracle. Reporting engine links marketing and sales and also provides great data visualization. Review collected by and hosted on G2.com.

The performance of the tool, particularly in search, is lagging a bit. However, Oracle has made improvements and continues to make improvements in this area. Review collected by and hosted on G2.com.

Good simple sales coverage, with good reporting back end Review collected by and hosted on G2.com.

The UX is very dated, and doesn't get good feedback from our user community. Some of the recently announced features look to address this, but we've yet to roll them out. The upgrade process was tough last year, but getting better, but still lacks automated environment deployment that makes complex for the team to test each quarter. Review collected by and hosted on G2.com.

We like the process that is required and implimented as a result of using OSC. We work with MH and also use the funnel sales cloud that has helped our sales team focus on the right customers. Looking forward to digital assistance roll out and looking to be more mobile. Review collected by and hosted on G2.com.

The functionality is clunky for our sales team at times. We often need to trouble shoot with them and Oracle regarding notes disappearing. Looking to use the mobile application going forward to help with our mobility movement. Review collected by and hosted on G2.com.

Easy to setup, Feature rich, Good support from Oracle Review collected by and hosted on G2.com.

Performance is not good, REST apis are not rich, Review collected by and hosted on G2.com.

The flexibility allowed by Groovy to accomplish additional functionality to the system. Review collected by and hosted on G2.com.

Were to start...Administration of the system is a nightmare. User Creation: Do I go to Manage Users, Do I go to Security, Do I go to resource. Finding and apply the correct roles and policies without having to have a degree in 'What would Oracle do'. System is slow when doing admin functions such as creating fields, or editing page layouts. Missing features that should have been baked in from day one such as a real Campaign object.User experience is lacking and in need of a refresh. Review collected by and hosted on G2.com.

Customization of the platform, where we can customize each user profile and interface. Changing roles and permissions and what they can access. Review collected by and hosted on G2.com.

Reporting is not great, hard to pull reports, create new reports, dashboards are out dated, hard to merge databases together. Difficult to import new data. Review collected by and hosted on G2.com.

Customization of the objects to make flexible with our needs of the company. Goes well beyond a typical CRM system. Review collected by and hosted on G2.com.

Clucky backend and reporting needs, Hard to create reporting needs when using many custom objects. User inferface is not the friendiliest and can be hard to use at time. Review collected by and hosted on G2.com.

I like the potential. The fields and data management functions make it capable but we need to make it easier to use and we need a better way to share customer information Review collected by and hosted on G2.com.

I am not happy with how it is focused on opportunity in lieu of customer. We are consistently approached my Salesforce and they are consistently selling a complete customer approach. I believe that we can get there with OEC but we need to make some changes. Review collected by and hosted on G2.com.

The personalisation (spesific in ersonalized Springboard) Review collected by and hosted on G2.com.

Sometime the UI looks a bit old looking and not intuitive. Review collected by and hosted on G2.com.

Software was never that easy to configure before! Most of my clients were happy with modern UI and ease of configuration. Even, Business users could make simple changes quickly without anyone's help. Support and maintenance was ultra low for all of our clients. Review collected by and hosted on G2.com.

Party data model, Security, and imports are little trickier than expected. Very complex UI customizations were not that easy. Review collected by and hosted on G2.com.

All the features of the Engagement Cloud including the Sales and Services.

Supports high-touch and high-value accounts using Engagement Cloud's sales and service capabilities. Review collected by and hosted on G2.com.

Would like to see realignment of Marketing Cloud (Eloqua/Responsys) with Oracle Engagement Cloud on Fusion platform. Review collected by and hosted on G2.com.

I like how easy OSC is for users to naviagte and find the information they're looking for in a timely manner Review collected by and hosted on G2.com.

I wish there was more of a hands on approach for training from Oracle instead of the online articles, or paying for additional services/training courses. Review collected by and hosted on G2.com.

Oracle is a great way to track employee activity, time off balances, and sales. It is a great resource for communication and reference. Review collected by and hosted on G2.com.

Oracle would be greatly improved if it was easier to transfer data across systems and formats. Review collected by and hosted on G2.com.

This tool is great for organizing our customer information and connecting sales to the Oracle ERP system. We look forward to capture greater time savings on our basic business processes. Review collected by and hosted on G2.com.

We haven't found anything troublesome, continuing to learn more all the time. Review collected by and hosted on G2.com.

I like that it is backed by a large company. Review collected by and hosted on G2.com.

The click budget is high. A lot of windows to open and close in order to create a lead. Review collected by and hosted on G2.com.

Simple, clean UI. The mobile application is a welcome addition Review collected by and hosted on G2.com.

Lack of customizations, wrong expectations set by sales reps to potential customers Review collected by and hosted on G2.com.

Like the ease of use and the built in integrations with CPQ Review collected by and hosted on G2.com.

We did have to build integrations to JDE ERP E1, wish there was some out of the box functionality Review collected by and hosted on G2.com.