--- title: Oracle CRM On Demand Reviews meta\_title: 'Oracle CRM On Demand Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Oracle CRM On Demand works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 111 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle CRM On Demand Reviews & Product Details Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle CRM On Demand Community](https://www.g2.com/products/oracle-crm-on-demand/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-crm-on-demand/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,906) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-crm-on-demand/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Oracle CRM On Demand Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Basware ](https://www.g2.com/products/basware-basware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 10/24/2018 "CRM OD Review" 1.5/5 What do you like best about Oracle CRM On Demand? Search capability, reporting, contact component Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? No out of the box hierarchical linking, requires significant customization, is an older product, requires significant maintenance. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Move to Service Cloud Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Consumer support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Semiconductors](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Semiconductors") US Verified User in Semiconductors Enterprise (\> 1000 emp.) 10/24/2018 "sales person input" 4/5 What do you like best about Oracle CRM On Demand? reliable and worth the effort setting up Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? I not sure because I did not implement the program Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? sales forecasting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") UP Verified User in Printing Mid-Market (51-1000 emp.) 10/23/2018 "Account Executive" 3.5/5 What do you like best about Oracle CRM On Demand? Web access and integration with Outlook. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Can be slow at times and needing reconfiguration occasionally. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Tracking activities with clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![ADAM S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ADAM S.") AS ADAM S. Sr. Strategic Change Consultant Management Consulting Mid-Market (51-1000 emp.) 8/10/2017 "Serves the Purpose..." 3/5 What do you like best about Oracle CRM On Demand? I like that I have most of the information I need at my fingertips. I also like being able to create numerous types of lists and reports that help me target my prospects. I have a list for my high priority leads that keeps me organized with outreach and provides me a snapshot of my pipeline. Another list is used for the opportunities created which helps us forecast the sales pipeline. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? I would like the capability of sending marketing related follow up materials directly from the lead/contact record. Like other CRM systems, you can enter information about your call directly into the contact record and then send follow up email directly from that record. Marketing related content is loaded into the system and can be attached to every email sent. Our user rate is incredibly low, and i attribute it partly to poor behaviors but also, having to work with a system that feels like extra work. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Consider whether you solely need to retrieve and update client data and review sales numbers or also use this software as a mean to send marketing materials through their respective records. Think about CRM software from the user experience, as well as, the overall business needs. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Oracle provides me up-to-the-minute data on sales, and with Eloqua, it allows me to analyze activity on our website and email marketing campaigns. Ultimately, this software should be is used by all who use and need the data to analyze trends and determine an approach to generating more sales leads. Review collected by and hosted on G2.com. Show More 9/21/2017 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Enterprise (\> 1000 emp.) 7/14/2017 "Gets the job done" 3.5/5 What do you like best about Oracle CRM On Demand? I like that there are lots of different things that this one platform can accomplish. It can tackle tons of different tasks that would need to be performed in an organization - it really just depends on how many modules the company purchases and decides to use. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? I dislike that this tool is not sleek in its appearance. It is very clunky to use and feels as though they do not care about the user interface and updating it from the 90s. I think they could greatly improve the tool if they made it more appealing to the eye when using. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Oracle is an extremely expensive option so I would recommend that if there is another option your company is deciding between, to seriously consider going with them - especially if you are not already an Oracle customer and do not already have their other solutions in place. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Oracle CRM solves tons of business problems - we most commonly use the support desk feature of it. We use this to communicate with all different departments across our organization to get in contact with the proper representatives when there is a problem with anything in the company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/13/2017 "Relialble CRM, but could have been much better" 3/5 What do you like best about Oracle CRM On Demand? Analytics as you can have real time as well as historical reports. You can automate them.. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Very less customization can be done. Workflows and mail notification has also very less functionality. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? As an admin I can say if you have a small organization, you can opt this tool. Else go for something better available in marktet. Don't expect much from this CRM. It can just help you to store your data and it's accessible at anywhere & anytime. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![John T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John T.") JT John T. Client Support Information Technology and Services Enterprise (\> 1000 emp.) 1/25/2017 "Overly Complex, not intuitive" 1.5/5 What do you like best about Oracle CRM On Demand? Honestly about the only things about it that make me happy are the integration with our Office365 Setup and the uptime. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? The UI and the workflows are both overly complex making it difficult to use. What used to be just a couple of mouseclicks in our previous systems that were integrated into this all take many more steps and are often in places that not even a little intuitive. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Find something easier to use. The awful UI slows things down. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? We have consolidated multiple systems into one, so there are fewer URLs for us to deal with and the Office 365 integration means we don't have to remember the URL. However, the confusing UI cancels any speed benefits we may have otherwise realized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Gautham A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gautham A.") GA Gautham A. Integration Lead Computer & Network Security Enterprise (\> 1000 emp.) 10/4/2017 "Emerging application" 4/5 What do you like best about Oracle CRM On Demand? this application meets most business needs with respect to a CRM application Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? new features are not introduced before they launch by others Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? CRM Needs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Citlalli R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Citlalli R.") CR Citlalli R. Director of Alliances Non-Profit Organization Management Enterprise (\> 1000 emp.) 10/24/2016 "Reliable and flexible, not very user friendly" 4/5 What do you like best about Oracle CRM On Demand? I used this CRM for almost two years. I came to enjoy the interaction. We rarely had a service down alerts and the reports were easy to use and download and real time searches were quite powerful integrating filters and conditions to improve the results. This compensated the lack of truly interactive dashboards Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? The user experience was not that easy. Interface was not visually appealing and you couldn't even attempt to log in on a mobile device. Dashboards were also not at all appealing and we seemed to never quite get how to best benefit from them. We also had to develop training materials on our own so, something from vendor would've been less time consuming. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Oracle CRM On Demand is very easy to use and makes administration tasks very functional. Some end users, specially sales people would complain of a not user friendly interface and no mobile access. Training was also time consuming as there were no user guides available for current and new users. Personally I had to develop a lot of visually appealing guides to ease the Training burden. Finally, talk with Oracle on using the Testing environment permanently to avoid testing records messing up with your real data. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? CRM makes budgeting allocating and forecasting easier when properly exploited. We certainly began documenting guidelines so we didn't get unusable garbage. From our local solution which pretty much we adjusted as needed, we now got a global standard to move forward. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Matt F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt F.") MF Matt F. CEO & Founder Computer Software Small-Business (50 or fewer emp.) 10/3/2017 "Robust CRM " 4/5 What do you like best about Oracle CRM On Demand? Stable and seamless integration and higher roi Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Higher price and less options affordable pricing Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Higher roi Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Oracle CRM On Demand? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle CRM On Demand ](https://www.g2.com/products/oracle-crm-on-demand/discussions/new) GU Guest User What do you like most about Oracle CRM On Demand, and how does it compare to other CRM solutions? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-do-you-like-most-about-oracle-crm-on-demand-and-how-does-it-compare-to-other-crm-solutions) GU Guest User • Last activity 8 days ago What is Oracle CRM On Demand used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-oracle-crm-on-demand-used-for) [ View all Discussions ](https://www.g2.com/products/oracle-crm-on-demand/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-crm-on-demand/pricing) Oracle CRM On Demand Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-oracle-crm-on-demand) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-crm-on-demand) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25766ae17f5460c7bbb9e5ff30ce6e4f/oracle-sales-cloud.png "Product Avatar Image") Oracle Sales Cloud 3.9/5(158) [ Compare Now ](https://www.g2.com/compare/oracle-crm-on-demand-vs-oracle-sales-cloud) ##### ##### Oracle CRM On Demand Features Sales Force Automation Contact & Account Management Partner Relationship Mgmt. (PRM) Opportunity & Pipeline Mgmt. Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/oracle-crm-on-demand/features) ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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