--- title: Oracle CRM On Demand Reviews meta\_title: 'Oracle CRM On Demand Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Oracle CRM On Demand works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 111 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle CRM On Demand Reviews & Product Details Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. * * * Seller [Oracle](https://www.g2.com/sellers/oracle) Discussions [Oracle CRM On Demand Community](https://www.g2.com/products/oracle-crm-on-demand/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-crm-on-demand/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/oracle-crm-on-demand/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Oracle CRM On Demand Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Basware ](https://www.g2.com/products/basware-basware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More ![Gautam G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gautam G.") GG Gautam G. Business Development Executive Enterprise (\> 1000 emp.) 11/3/2020 "A great tool to allow documentation of cases encountered for Customer Care/Technical support agents" 4.5/5 What do you like best about Oracle CRM On Demand? The best part of CRMoD is the ability to categorize the type of case the agent/technician deals with and it also helps to sub categorize those events which helps a great deal for future reference. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? It would be amazing if CRMoD could also close duplicate case which a certain customers has under a different service request number as well. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? We use Oracle CRMoD to document case which customers face. The main benefits are the ability to categorize those issues systematically so they could be used for further investigation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Riya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riya K.") RK Riya K. Associate Consultant - Sales and Marketing Mid-Market (51-1000 emp.) 11/12/2020 "Oracle CRMoD is a great tool for Customer Care/Technical support agents." 5/5 What do you like best about Oracle CRM On Demand? The best feature is the ability of Oracle CRMoD to be able to allow the agent to categorize the issue. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? CRMoD has a lot of great features although if there was one to identify the Knowledge base article without entering it manually, that would have been great. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Basically attend to Customer Care executive problems. The benefit is the ease of use to document all cases I encounter while serving customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RC Richard C. Inside Sales Engineer Enterprise (\> 1000 emp.) 1/3/2020 "Difficult to navigate but powerful in the right hands" 4/5 What do you like best about Oracle CRM On Demand? Of all the CRM software On Demand has been my favourite despite on the surface of it appearing cluttered and difficult to navigate. For my role in sales it linked together opportunities, tasks and activities seamlessly. It has allowed the team to keep an audit trail of everything from enquiry, quote to order. The CRM software also facilitated easy follow up of quotes. I would also add that OnDemand has been very reliable compared to Oracle Cloud. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? For new users or those with little experience/computer literacy the software is very problematic. It is not especially user friendly. Our organisation relied on experienced staff to tutor newbies far more than I have seen with other CRM packages. I don't believe OnDemand is now supported as much as Cloud which is a shame, because the latter although user friendly has produced lots of unreliability and glitches. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: At this time perhaps consider Oracle Cloud because they are more actively updating this and it is more user friendly for most users. If OnDemand is cheaper and you work in a technical field then it may be preferable if you are willing to learn and master it. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? OnDemand has enabled me to track my sales performance and strive to improve. It has allowed my organisation to manage sales opportunities effectively and guide quotes to order. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/12/2019 "Oracle CRM to maintain stable relationships with customers" 5/5 What do you like best about Oracle CRM On Demand? It is a platform that helps stay connected with customers and know what they do, what they like or dislike about the product or service. That's why I like this software, as it is user-friendly and easy to use. Additionally, it allows us to be closer to the customers to learn about their experiences. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Sometimes the connection is slow due to lack of memory, but I hope they manage to solve that stage so it consumes less memory in order to compete with the big players and adapt to the company's needs. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: I recommend this software for those companies that want to build customer loyalty, and to do so, they need to be close to them, see their preferences to identify where their product or service falls short. With Oracle, this can be easily achieved, which is why I recommend it so they can develop excellent work and keep the customer happy with what they have been offered. It also adapts to the needs that are required. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? Currently, we are getting closer to our customers so that they become loyal to our brand. That's why Oracle CRM is an excellent option that will allow us to be closer to them and solve their problems at any time, because that's what customers are looking for: 24/7 assistance in any situation. Therefore, move to those points to modify the scheme of each company, and Oracle allows that as it adapts to any company and industry. Review collected by and hosted on G2.com. Show More 8/8/2019 Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") GF Verified User in Furniture Enterprise (\> 1000 emp.) 7/27/2019 "CRM is very hard to use. Not user friendly and definitely not easy to learn." 1/5 What do you like best about Oracle CRM On Demand? Nothing really. It’s a very clunky system to use and doesn’t sync properly with outlook. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Not user friendly. Doesn’t sync properly. Everything has to be logged manually. The app for iPhone doesn’t work. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Buy another system. Salesforce is much better Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? It’s used as a tracking device for sales but it is very cumbersome to use. The only benefit is that it is at least some kind of way to organize accounts. You cannot effectively use the system while on the road or from a smart phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JF James F. Programmer Enterprise (\> 1000 emp.) 9/17/2019 "CRM" 3.5/5 What do you like best about Oracle CRM On Demand? Similar data model to TCA and seeded integration tools Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Limited number of multiple addresses or phone options Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: TCA structure of customers should be considered Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? CRM and channel management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign EO Emmah O. Social worker Mid-Market (51-1000 emp.) 6/12/2019 "Project Management " 4.5/5 What do you like best about Oracle CRM On Demand? It delivers the best business intelligence and it offers the best enterprise information security in the cloud CRM industry Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? It doesn't get the same executive sponsorship and promotion because it's not the favored CRM software solution also business partner channel is small Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: They should use Oracle CRM on Demand Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? It offers choices when it comes to hosting it's CRM on Demand product Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Mid-Market (51-1000 emp.) 3/25/2019 "Oracle CRM on Demand for Business Operations" 3/5 What do you like best about Oracle CRM On Demand? I like the ability to customize the system to best fit our needs. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? I do not like how complicated it can be to run reports and create lists when using multiple custom objects. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? We can use it for our accounting and tracking inventory. It has become useful in keeping records in the same account for similar purposes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Neha T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neha T.") NT Neha T. Tax Consultant Enterprise (\> 1000 emp.) 7/3/2018 "Trustworthy & flexible but not ease to use" 3.5/5 What do you like best about Oracle CRM On Demand? The reports are easy to use & download and it hardly had a service down alerts. It can handle several different tasks that would need to be performed in an organization. It also depends on how many modules the company purchases and decides to use. It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? Appearance of user interface is not appealing. It makes the procedure very lengthy as it involves multiple steps. Also the workflows & UI are both designed in such a manner which makes it very complicated to use. It is not user friendly and also cannot be accessed in mobile phones Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 12/10/2018 "Good Way to Organize Client Data" 3.5/5 What do you like best about Oracle CRM On Demand? CRM was a great place to store all our client data from application profiles, to degree verification statuses and so on. Very good medium to cross reference data for a client or for a particular application. Review collected by and hosted on G2.com. What do you dislike about Oracle CRM On Demand? The UI is a little cluttered and clunky. The interface can definitely be improved and streamlined. Review collected by and hosted on G2.com. Recommendations to others considering Oracle CRM On Demand: Watch a tutorial on CRM usage before diving in. Review collected by and hosted on G2.com. What problems is Oracle CRM On Demand solving and how is that benefiting you? It has helped securely store all relevant client data in one place and is accessible from all company departments Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Oracle CRM On Demand? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Oracle CRM On Demand ](https://www.g2.com/products/oracle-crm-on-demand/discussions/new) GU Guest User What do you like most about Oracle CRM On Demand, and how does it compare to other CRM solutions? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-do-you-like-most-about-oracle-crm-on-demand-and-how-does-it-compare-to-other-crm-solutions) GU Guest User • Last activity 8 days ago What is Oracle CRM On Demand used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-oracle-crm-on-demand-used-for) [ View all Discussions ](https://www.g2.com/products/oracle-crm-on-demand/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/oracle-crm-on-demand/pricing) Oracle CRM On Demand Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-oracle-crm-on-demand) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-crm-on-demand) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_25766ae17f5460c7bbb9e5ff30ce6e4f/oracle-sales-cloud.png "Product Avatar Image") Oracle Sales Cloud 3.9/5(158) [ Compare Now ](https://www.g2.com/compare/oracle-crm-on-demand-vs-oracle-sales-cloud) ##### ##### Oracle CRM On Demand Features Sales Force Automation Contact & Account Management Partner Relationship Mgmt. (PRM) Opportunity & Pipeline Mgmt. Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards Forecasting [ View More Features ](https://www.g2.com/products/oracle-crm-on-demand/features) ## Work at Oracle? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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