# Opus Reviews **Vendor:** Opus Behavioral Health **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 4.8/5.0 **Total Reviews:** 43 ## About Opus Opus is a comprehensive solution built for Behavioral Health, Mental Health, Substance Use, Eating Disorder, Psychiatry, and Psychology practices. By integrating EHR, CRM, and RCM software, Opus enhances efficiency, improves patient care, and drives financial success—all in one seamless platform. Opus EHR – A versatile, fully customizable electronic health records system designed to fit the unique needs of behavioral health providers. Opus CRM – Built specifically for behavioral health, our CRM automates patient acquisition and management, improving engagement and retention. Opus RCM – A robust billing solution that reduces errors, increases revenue, and streamlines UB-04 and CMS 1500 claim processing. With advanced fee scheduling and 140+ practice management reports, Opus provides critical business insights to optimize financial performance. With a user-friendly interface, customizable workflows, and AI-driven automation, Opus empowers practices of all sizes to operate more efficiently while ensuring compliance. 🔹 Experience the future of behavioral health technology with Opus today! ## Opus Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Opus, appreciating their quick responses and helpful guidance. (26 reviews) - Users appreciate the **ease of use** of Opus, finding it efficient and effective for managing their work tasks seamlessly. (20 reviews) - Users value the **exceptional customization** of Opus, tailoring the platform to meet specific practice needs efficiently. (12 reviews) - Users commend the **personalized attention and customization** of OPUS, enhancing satisfaction in the mental health field. (12 reviews) - Users appreciate the **user-friendly and intuitive interface** of Opus, enhancing productivity and reducing stress in workflows. (9 reviews) - Users find that OPUS excels in **communication and support** , ensuring prompt and effective assistance for their needs. (8 reviews) - Patient Care (8 reviews) - Communication Efficiency (7 reviews) - Navigation Ease (7 reviews) - Access (6 reviews) **What users dislike:** - Users face **scheduling issues** like double-booking rooms and glitches, though resolutions are generally prompt. (6 reviews) - Users experience **access difficulty** with client profiles, requiring extra clicks and facing occasional glitches during usage. (5 reviews) - Users experience **file management issues** with tedium and glitches, causing frustration in their workflow. (3 reviews) - Users experience **technical issues** with Opus, including unresponsiveness and messy documentation, though support resolves problems quickly. (3 reviews) - Users find the **billing process time-consuming** , with frustrations over invoice inconsistencies and inadequate support affecting efficiency. (3 reviews) - Users find Opus to have **inefficient reporting** that lacks customization, impacting their overall experience and workflow. (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Slow Performance (2 reviews) - Billing Issues (1 reviews) ## Opus Reviews ### 1. Opus: The New, The Next Level Technology & The Needs a Little Work **Rating:** 4.0/5.0 stars **Reviewed by:** Kaitlyn O. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Opus?** Opus is a well-designed mental health platform that blends clinical usefulness with an intuitive, calming interface. For practitioners, one of the standout features is how effortlessly it handles documentation—notetaking and client tracking is a breeze. The system feels thoughtfully structured, making it easy to stay organized without adding administrative burden. The platform’s guided programs, mood-tracking tools, and daily check-ins offer practical support for clients, translating emotional patterns into clear insights. Opus also adapts its recommendations over time, providing personalized suggestions rather than one-size-fits-all content. While Opus is strong overall, there’s still room for refinement. Some users may want more granular customization for symptom or trigger tracking, and the educational content—while helpful—could be deeper in certain areas. Integration with wearables or more robust analytics would also elevate the experience. Even so, Opus succeeds at what it sets out to do: streamline workflow for professionals while offering clients accessible, evidence-informed support. It’s a reliable, thoughtfully built tool that enhances both therapeutic practice and client engagement. **What do you dislike about Opus?** What could be better: Billing & Hours = More Headaches While Opus has made some processes smoother, billing therapists and tracking hours has actually gotten trickier. What used to be simple now takes a bit more clicking, guessing, and double-checking. Calendar Learning Curve The online calendar has a unique style—which is a nice way of saying it took a minute (or several) to get the hang of. Once we adjusted, it was manageable, but the transition wasn’t exactly intuitive. Insurance & Billing Setup Woes Unfortunately, the initial setup by the Opus team missed the mark. Insurance and billing info was entered incorrectly, which meant we had to go in and manually fix client details ourselves—not exactly the time-saver we were hoping for. However, the OPUS team has been superb in making sure our questions have been answered, our needs were met, and our "needs a little work moments" were as few as possible. **What problems is Opus solving and how is that benefiting you?** Opus is helping streamline a lot of the daily admin tasks that used to eat up time and energy. Things like and using the chat feature are now way more efficient and accessible. It’s basically taken some of the chaos out of managing client logistics and made everything feel a little more organized and centralized—which means we can spend more time actually supporting clients and less time wrestling with scheduling or paperwork. ### 2. Such an easy transition! **Rating:** 5.0/5.0 stars **Reviewed by:** kirsten c. | Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Opus?** Everything has a place! The teams at Opus have made navigating this new system so easy. Transitioning from our old system has cut done on time overall. Where it would take me minutes to do previous tasks, I can literally complete them in seconds now! And the chat is great! I needed help with an issue earlier today actually and it was resolved within just a few minutes, thank you Justine! Oh and the badges /alerts! They make collecting co-pays so much easier than how we were doing it before. **What do you dislike about Opus?** There are some color-coding features that I do miss on the schedule. As well as being able to open the client's chart and edit from the schedule. **What problems is Opus solving and how is that benefiting you?** We'll be saving a fortune just on paper! Not to mention the amount of time that has been cut out from busy work because of the paper system we were using. Opus has also made us more efficient in collecting co-pays and updating insurances. ### 3. Transforms Care Coordination with Seamless Telehealth and Real-Time Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Opus?** OPUS offers a user-friendly platform that streamlines care coordination, expands telehealth services, and provides access to real-time client data—all in one place. By bringing these features together, it enables teams to work more efficiently, minimize duplication, and improve client outcomes. Additionally, OPUS supports rural and tribal health programs by simplifying service tracking, referral management, and communication across departments and providers. **What do you dislike about Opus?** It’s unfortunate that more people haven’t taken the time to learn and use the system. There is so much potential for it to enhance service delivery, but adoption has proven difficult, particularly among partners who are accustomed to traditional methods. Customer support from OPUS is great for customization and implementation but organizations need to take the time to learn how to best implement for their needs. **What problems is Opus solving and how is that benefiting you?** Opus is solving coordination and communication gaps between programs by centralizing client information and service workflows. It helps reduce duplication, improves follow-up, and makes it easier to deliver consistent, high-quality care—especially across behavioral health and telehealth services. For me, it’s increased visibility into program performance and made it easier to identify where we can improve or expand services. ### 4. Opus Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole M. | Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Opus?** What I like best about Opus is how user-friendly and intuitive it is. Everything from scheduling to documentation is streamlined, which saves our team time and reduces stress. It’s also super customizable, so we can tailor it to fit the unique needs of our therapy practice. Plus, their support team is always responsive and helpful—it really feels like they care about our success." **What do you dislike about Opus?** "One thing I’d like to see improved is easier access to client profiles. Right now, it sometimes takes a few extra clicks to get where you need to go. It would be great if clicking on a client’s name took you directly to their full profile from any page." **What problems is Opus solving and how is that benefiting you?** Opus is solving a lot of the inefficiencies we used to face with scheduling, documentation, and client management. Before, we were juggling multiple systems that didn’t communicate well, which slowed everything down. Now, with Opus, everything is in one place, it’s faster, more organized, and helps us focus more on client care instead of admin work. It’s made our entire workflow more efficient and less stressful. ### 5. Thanks for always making sure our issues are resolved! **Rating:** 5.0/5.0 stars **Reviewed by:** Darla O. | Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Opus?** I really appreciate the chat option because, working at a front desk, it allows me to handle my job and get help with any issues at the same time. I don't have to wait on hold, which makes things much more convenient. **What do you dislike about Opus?** Although we have found a few workarounds for certain issues, overall the product meets our needs. **What problems is Opus solving and how is that benefiting you?** It's just the usual ins and outs you would expect from an EHR system. ### 6. Outstanding customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Christine R. | Practice owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Opus?** One of the main reasons we switched to Opus was for their customer service and technical support. It has been a game changer for clinicians to be able to reach out for support on their own and receive the help and training they need quickly. There is no waiting on hold, getting shuttled around to different departments, or long wait times! In the world of healthcare, that is unheard of! Opus runs extremely smoothly and consistently. They are also always open to ideas about how to make the software better. We love it. We onboarded 17 clinicians recently when we switched to Opus and the onboarding was painless. **What do you dislike about Opus?** I honestly don't see any downsides of Opus so far. **What problems is Opus solving and how is that benefiting you?** Collecting data in order to support our communication with insurance companies. It has also eased the work load on myself, the administrator that works on insurance claims and billing. ### 7. OPUS is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekah B. | Youth Peer Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Opus?** OPUS allows providers to easily and thoroughly document everything having to do with a patient, from billing information to personal data, to progress notes, OPUS does it all. Whether you're in the medical field or the mental health field OPUS has you covered. It has become a part of my daily routine I couldn't live without. Implementation and integration were a breeze with their quick and knowledgeable customer support representatives. **What do you dislike about Opus?** The only downside is I'm bored with all the free time I have from how much time OPUS saves me! **What problems is Opus solving and how is that benefiting you?** OPUS saves so much time that allows for us to see even more clients which benefits their mental health and our organizations revenue. Providers with shared clients never have to wonder how their treatment plan is going, as you are able to go right into their progress notes and check for yourself. ### 8. Solid EHR/CRM platform from an amazing team of professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Angie T. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Opus?** The entire OPUS team is incredibly professional with a thorough and personalized attention to detail.  Their ability to customize their platform to the unique needs of our practice was unlike any other EHR we had encountered in the mental health industry.  Furthermore, their integrated CRM was one of their most appealing features, as it would allow us to track a client from their first phone call to final session.  Amazing!! **What do you dislike about Opus?** In the end we opted to stay with our current EHR only because of the complexities within our own team. OPUS had provided everything we were looking for and had gone above and beyond to provide us with assurances that what we needed, they could provide. I have nothing negative to say about working with the OPUS team or their platform. **What problems is Opus solving and how is that benefiting you?** OPUS was poised to solve a lack of reporting features in our current EHR platform, along with providing an integrated CRM to help us track the client journey. In the therapy world, most EHRs don't provide the robust reporting features we are looking for, nor do they have an open API, which has limited the extent to which we are able to provide the level of excellent care we aim to deliver to all of our clients. OPUS was going to be able to help us overcome both of those hurdles by providing us with tailor-made reports and a CRM that was integrated into their EHR platform. ### 9. Can't say enough about how great OPUS is! **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie K. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Opus?** Our company of 60-70 people was initially hesitant to switch EHR systems, given past experiences with companies that overpromised and underdelivered. However, OPUS has proven to be effective, considerate, and trustworthy. They patiently addressed every question and concern from our team before we committed to their services. Their software is user-friendly and intuitive, as demonstrated in every demo. I am not aware of any other company that can match OPUS's combination of EHR and CRM capabilities, along with its endless customization options to meet your practice's specific needs, whether it's feature requests or specific reports. They were also honest about requests that were not immediately feasible or would require costly customization, which helped us trust them even more. If you need an integrative solution for your EHR, CRM, and reporting requirements, RUN, don't walk, to set up a meeting with OPUS. **What do you dislike about Opus?** Given their innovative approach, I'm confident they're already considering improvements to present custom reports in a clean, easy-to-read dashboard, rather than in a spreadsheet format. **What problems is Opus solving and how is that benefiting you?** Integration of EHR and CRM, plus custom features and reporting. ### 10. Lovely experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Opus?** I love using Opus because it is so customizable and easy to use. I use Opus every day and I love that it's easy to implement and integrate new workflows and documents. I just recently worked with John Jay Catipon from Opus, and he helped me to set up two new user accounts with the e-Prescribe feature added. He guided me through the entire process and made it seamless and easy. The Opus customer support team is awesome, and they are always here to assist when needed. **What do you dislike about Opus?** Opus is great for the most part, but I do wish there was a way to integrate running insurance eligibility for all clients at the same time to save time and energy. I also wish that the reporting feature was a little bit more customizable. **What problems is Opus solving and how is that benefiting you?** Opus is helping us to accurately document the treatment journey of each of our clients in an easy to use, easy to understand way. Opus saves our staff time and energy by allowing us to easily document the progress of each of our clients in a way that satisfies all payors, as well as track authorizations, categorize clients appropriately, and more. ### 11. Exceptional Usability Makes This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Annie I. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Opus?** It's user friendly. easy to implement, customer service is pleasant, accessible, lots of features. **What do you dislike about Opus?** Sometimes we need to edit parts of our intake documents, It's a somewhat tedius process. But that has not happened for awhile **What problems is Opus solving and how is that benefiting you?** Staff member access ### 12. Great customization and client friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Opus?** `It has been so easy for clients to complete their documents. and we have access to all the reports, as well we can track documents much easier than before. **What do you dislike about Opus?** The start up process was difficult, but they were able to customize a lot for us. **What problems is Opus solving and how is that benefiting you?** Documentation tracking ### 13. Outstanding Customer Service Sets the Standard **Rating:** 5.0/5.0 stars **Reviewed by:** Nina L. | Nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Opus?** Very responsive customer service. User-friendly. Pretty easy to pick up. **What do you dislike about Opus?** The timetable for scheduling can be hard to read. Unable to rearrange patient's tab once they are opened. **What problems is Opus solving and how is that benefiting you?** Care coordination in a mental health clinic ### 14. Best EHR for Mental Health **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Opus?** Opus is very user friendly, and easy to navigate. I especially love the customer support and how quickly they respond, and continue to respond even after you've subitted a request. I cannot wait to see the integrated CRM feature that we've been testing as well. The willingness to be open to feedback to help support our company to help people the fastest as we can is unmatched. **What do you dislike about Opus?** I wish that when I pulled up the schedule I didn't have to pick someone in order for it to not take too long to refresh. Meaning, if I do not pick a staff member it just automatically loads every staff memeber and makes the screen lag/buffer. **What problems is Opus solving and how is that benefiting you?** The telehealth link was not sending or attaching when making a telehealth appointment. This made it harder for the client, and harder for the staff to be sure that the client's had the link and that it was working. ### 15. Opus **Rating:** 4.0/5.0 stars **Reviewed by:** Rob H. | Regional Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Opus?** Unlike most EHR's that I've been associated with, Opus continues with great customer support even after you sign on the dotted line **What do you dislike about Opus?** I can't think of anything that I really dislike. Seems like there are some bugs but Opus seems to give them prompt attention **What problems is Opus solving and how is that benefiting you?** There have been limited issues with billing which is important to keep the doors open. I can only say that we meet with rep's from Opus weekly, and they prioritize whatever problems we experience and they are resolved quickly. Again, my experience with other EHR's is very different. It seems with other EHR's once you sign on, support is really hard to come by. Opus is very responsive and as an administrator this makes my life much less complicated. ### 16. LOVE Opus **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren P. | Clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Opus?** great flexibility and amazing response time to make changes we need for work! **What do you dislike about Opus?** not sure but getting used to it has been fine **What problems is Opus solving and how is that benefiting you?** making options easier so we can be more proficient. ### 17. Great experience with OPUS Help Desk. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Opus?** Our OPUS installation is a relatively friendly electronic health record that more than meets our needs. That is, there are a number of features that we do not use now, but might appreciate in the future. I'm writing this review to credit the OPUS Help Desk. They picked up my call in three rings. The support person was welcoming and attentive. He recognized my (several) questions about how to use certain features, even though I probably wasn't very succinct. He was able and willing to guide me in making changes to settings so that OPUS met my needs better. I didn't have authorization to change a couple of settings, but he explained the authorization tiers to me and gave me the name of the person at my work site who could make those changes. It was an 8-10 minute phone call. I went back to work, encountered another question, and called him back. Again, he was quick to answer and welcomed my calling back with that follow-up question. All-in-all, it was an excellent exchange with a product help desk. **What do you dislike about Opus?** For a small business, OPUS might feel expensive. Pricing (at least for us) is based on number of users. **What problems is Opus solving and how is that benefiting you?** The organization is required to have an EHR. OPUS suits our needs without being excessivly complicated or expensive. Relatively niaive users are able to quickly use use basic components of the product. More extensive software training is assigned when a user's needs expand. ### 18. So easy to use and amazing to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Opus?** The most helpful aspect about Opus is the ease of use; knowing I will be getting my work tasks completed in an efficient and effective manner. **What do you dislike about Opus?** There is nothing I dislike, it has been great. **What problems is Opus solving and how is that benefiting you?** Personally, effectiveness of my notes and ensuring a timely completion of notes. ### 19. John Jay was very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan M. | Clinical Social Worker/ Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Opus?** I like the ability to chat with a person to trouble shoot any glitches. I also think it is very intuitive and easy to navigate. I really like being able to access my schedule with my cell phone. **What do you dislike about Opus?** So far I feel pretty positively about Opus. I am having a little trouble with some appointments "disappearing", which has caused a few issues. Working on identifying the issue **What problems is Opus solving and how is that benefiting you?** It has everything in one space making it easy to be cohesive and easy to find what I need. ### 20. Great program. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Opus?** The easy of function is pretty great. Like anything there are areas that could use improvment but overall the program works well for the behavioral health field and I have enjoyed many of the features such as recurring documents requests which makes it easy to regularly send out assessments and other documents without having to manually send them. The integration of Microsoft Teams is pretty incredible too. No more having to use two separate systems to conduct telehealth meetings. **What do you dislike about Opus?** There are some glitches such as lack of access to Teams links or errors when adding client's to a scheulde. But they are always corrected in a timely manner. **What problems is Opus solving and how is that benefiting you?** Opus solves so many of my EHR problems. Primarily it manages the issues of scheuldeing, no-shows, and accurate documentation and assessment. ### 21. Great EMR with a very supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Opus?** Opus is the most user friendly EMR I have ever used. Opus is a vital tool for our facility that we use on a daily basis. It is easy to train staff on it and the ability to customize the forms to my facility needs is exceptional! Their team is always ready to help and complete all tasks within hours of request. I have had direct communication with Rodrigo, Hanz and their CEO Humberto. The entire team at Opus are always ready and eager to help! **What do you dislike about Opus?** The Utilization Review documentation is not great for record keeping and gets messy over time. Freezes or unresponsive at times for a few minutes. Happens about once a month to every other month. **What problems is Opus solving and how is that benefiting you?** Solves record keeping and documentation for my facility. ### 22. Quality and Quick Service **Rating:** 5.0/5.0 stars **Reviewed by:** Liz K. | Director of Operations and Acquisition, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Opus?** Opus is always easy to reach and quick to respond to any concerns that we have. They will always jump on a call to help us navigate the issue and come up with the best solution. **What do you dislike about Opus?** It is a newer system so it doesn't have every single feature we would like. But they are always willing to hear out what we need. **What problems is Opus solving and how is that benefiting you?** We are using Opus to document during visits as well as utilizing Practice Suit and Opus to bill insurances. ### 23. User-Friendly EHR **Rating:** 4.5/5.0 stars **Reviewed by:** Kayla M. | Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Opus?** Opus is very user friendly and customer support replies fast with any concerns or questions. I enjoy the numerous features offered to make my job as an admin team member easier. **What do you dislike about Opus?** Occasionally the system goes down which can cause interuptions in work flow, however support is normally quick at resolving these interuptions. **What problems is Opus solving and how is that benefiting you?** OPUS allows me to easily relay information to clients by laying it out in a format that is concise. I can easily access needed information for the clients and communicate via the OPUS poortal. ### 24. was having issues accessing a section that should have been accessible. Opus team fixed it ASAP **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn A. | SUD counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2025 **What do you like best about Opus?** Communication was very good and on point. Made my experience 5 stars! Opus replied back to me very quickly and resolved my issue very quickly. **What do you dislike about Opus?** none i cant think of anything that i dislike. **What problems is Opus solving and how is that benefiting you?** Resolved my issue with documentation and accessing a note ### 25. Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi P. | Admin/AR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Opus?** Organized profiles and easy to understand. Custumer support is great, I had Justine helping me with an issue and they were very on top of things and keeping me informed. I use Opus every working day and the features are very clever. **What do you dislike about Opus?** I wish the information from the completed intake form would auto populate into the patient profile so I don't have to copy and paste the info. **What problems is Opus solving and how is that benefiting you?** Every day tasks in the office and helping us stay organized and on top of things. ### 26. Opus is very user-friendly. If you get stuck, you can rely on one of the many support features. **Rating:** 4.5/5.0 stars **Reviewed by:** nikrena s. | CHAMP/GEAR UP Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Opus?** Ease of Use. Customer support was pretty awesome! There are several features that are beneficial to me. **What do you dislike about Opus?** I guess the only downside is I only need to use it for scheduling. However, some of the other employees can use many of the other features! **What problems is Opus solving and how is that benefiting you?** It is less expensive for our company and much easier to use than the previous platform. ### 27. Quick and very professional! **Rating:** 5.0/5.0 stars **Reviewed by:** Margarita M. | Mental Health Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Opus?** Opus is easy to use and has many features in one program. The support is responsive and quick. **What do you dislike about Opus?** Some little quirks, like not getting a weekly count of how many patients I have booked for the week. **What problems is Opus solving and how is that benefiting you?** Communicating with patients, billing, telehealth portal and records management. ### 28. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ebony L. | Cash manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Opus?** What is most helpful about Opus is the quick response and helpful solutions. Justine provided very friendly and efficient service. He was patient and solved my issue within minutes. **What do you dislike about Opus?** I haven't seen a downside my experience was easy and effective. **What problems is Opus solving and how is that benefiting you?** I only experienced not being able to log into Opus however since the issue has been resolved I've been able to efficiently upload information into the system. ### 29. Quick, Concise and Knowledgeable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Darriell H. | Case Manager Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Opus?** An upside about Opus is the chat feature for IT support. I was receiving notifications about unfinished documents and was unable to see where the issue occurred. I contacted OPUS support using the chat feature and was able to speak with someone within a few seconds. The agent, Justine, was most helpful and got the error messages cleared. She communicated well about available options and asked for permission before making any changes. **What do you dislike about Opus?** Nothing to report at the moment. I will update barriers when they occur. **What problems is Opus solving and how is that benefiting you?** Allows patients to sign documents with ease. ### 30. Good so far and hopefully getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Tina P. | Mental Health Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Opus?** Nice user interface, customizability, quick customer service response **What do you dislike about Opus?** Right now, we're able to double-book rooms for therapy which is an issue, but I'm trusting it will be remedied soon. **What problems is Opus solving and how is that benefiting you?** Nice user interface for clients... our old one caused clients a lot of stress. ### 31. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Allen T. | Division Lead, Staff Development and Training, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Opus?** Opus support has walked us through every issues with patience and guidance and made sure that each issue was resolved. **What do you dislike about Opus?** We have been pleased so far. Would love to have a shift log feature. **What problems is Opus solving and how is that benefiting you?** Caseload managment accross multiple simultanious instances of care. ### 32. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | VA Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Opus?** Opus is very easy to use. Tech support is also great **What do you dislike about Opus?** I haven't had a bad experience with Opus **What problems is Opus solving and how is that benefiting you?** Multiple texts to the client's phone. Reported of up to 24. ### 33. Customizable, helpful customer service, not ideal for pediatric therapy **Rating:** 2.5/5.0 stars **Reviewed by:** Hannah Z. | SLP, Clinical practice manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Opus?** It is very customizable and they have good customer service. **What do you dislike about Opus?** It is not a great fit for a pediatric therapy practice as far as existing templates and functions. **What problems is Opus solving and how is that benefiting you?** Opus customer support has been helpful in creating templates, forms, and assisting in running reports. ### 34. GREAT customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Annalyn J. | Patient Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Opus?** opus is very responsive and organized! I appreciate how straightforward the scheduling system is. **What do you dislike about Opus?** Occasionally the issues are recurrent, however the Opus team is always responsive and able to assist. **What problems is Opus solving and how is that benefiting you?** Opus is mitigating the chaos and unorganization. It helps me to stay organized and keep everything moving smoothly. ### 35. Easy and informative. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Opus?** Opus is user friendly, with many options to help increase productivity and ease workflow **What do you dislike about Opus?** Opus is great, wish the reporting feature was a llittle more customizable. **What problems is Opus solving and how is that benefiting you?** They are solving our needs to support an increase level in care for our patients ### 36. Exceptional Support and Knowledgeable Guidance from Opus **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Opus?** The platform is easy to navigate, and their support team is fantastic. Automation has reduced manual work, and custom forms and tags keep us organized **What do you dislike about Opus?** The absence of a flagging system for insurance or records that are set to expire, or the ability to create custom rules. **What problems is Opus solving and how is that benefiting you?** automation and record keeping. streamlined support. ### 37. Easy to learn and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Opus?** The system is easy to use and learn, in addition, the customer service/support is great. Thanks John! **What do you dislike about Opus?** I've just started using it but I haven't seen anything that I dislike at this point. **What problems is Opus solving and how is that benefiting you?** The ability to bill seamlessly is very helpful. ### 38. Louis was EXTREMELY helpful! He resolved my issue very promptly. **Rating:** 5.0/5.0 stars **Reviewed by:** Christine W. | medical director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Opus?** Kind, supportive, intelligent staff. Easily available. **What do you dislike about Opus?** Nothing, I had a great experience with OPUS. **What problems is Opus solving and how is that benefiting you?** my login for OPUS as well as my email account with my company. ### 39. Incredible and Quick support **Rating:** 5.0/5.0 stars **Reviewed by:** D D. | Cliniican, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Opus?** Opus support was incredible effective and quick. Struggled with log in conflict, quick response and quickly corrected and fixed. **What do you dislike about Opus?** There was nothing I disliked, it has been a great resourse. **What problems is Opus solving and how is that benefiting you?** Unable to log into Opus and not recieving code, Opus support responded quickly and remedied the problem ### 40. Extremely helpful and kind! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Opus?** The ease of use and ability to automate many functions. **What do you dislike about Opus?** Not as many readily available options to customize certain aspects. **What problems is Opus solving and how is that benefiting you?** It makes reporting and keeping up on tasks much easier than other platforms. ### 41. OPUS Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about Opus?** I enjoyed the exchange between me and opus customer service. They communicated via phone and email to keep me up to date on how they were working an issue and resolve the problem in a timely manner. Luis P from OPUS was polite and professional in attending to my administrative needs and was able to help correct the issue I was having. **What do you dislike about Opus?** No issues with this exchange as far as customer support goes. **What problems is Opus solving and how is that benefiting you?** OPUS is an easy and effective system to use for charting and scheduling. ### 42. OPUS HAS BEEN SO GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** NYASHA M. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Opus?** I love how anytime I have an issue I can reach put to support. Very user friendly and easy to use. **What do you dislike about Opus?** Sometimes takes awhile to hear from support but I always do so not a huge problem. Longest has been 24 hours. **What problems is Opus solving and how is that benefiting you?** Easy to look up clients and has alot of information and tabs. ### 43. Great helpdesk staff **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Opus?** help desk answers quick and solves concerns **What do you dislike about Opus?** That you cannot see a complete list of medications that have been added by all providers/ **What problems is Opus solving and how is that benefiting you?** Ability to communicate with nursing staff - [View Opus pricing details and edition comparison](https://www.g2.com/products/opus-behavioral-health-opus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+12%3A48%3A03+-0500&secure%5Bsession_id%5D=823e93d2-b347-4247-8ad5-4cbaceed03b4&secure%5Btoken%5D=8893814f307fdd8f722713b2a8e84ac919017c6adf4a7d139a1963c7a97bc0d1&format=llm_user) ## Opus Integrations - [DoseSpot](https://www.g2.com/products/dosespot/reviews) - [PacEHR](https://www.g2.com/products/pacehr/reviews) ## Opus Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Agentic AI - EHR** - Autonomous Task Execution ## Top Opus Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews)