Opus Reviews & Product Details

Opus is a well-designed mental health platform that blends clinical usefulness with an intuitive, calming interface. For practitioners, one of the standout features is how effortlessly it handles documentation—notetaking and client tracking is a breeze. The system feels thoughtfully structured, making it easy to stay organized without adding administrative burden.

The platform’s guided programs, mood-tracking tools, and daily check-ins offer practical support for clients, translating emotional patterns into clear insights. Opus also adapts its recommendations over time, providing personalized suggestions rather than one-size-fits-all content.

While Opus is strong overall, there’s still room for refinement. Some users may want more granular customization for symptom or trigger tracking, and the educational content—while helpful—could be deeper in certain areas. Integration with wearables or more robust analytics would also elevate the experience.

Even so, Opus succeeds at what it sets out to do: streamline workflow for professionals while offering clients accessible, evidence-informed support. It’s a reliable, thoughtfully built tool that enhances both therapeutic practice and client engagement. Review collected by and hosted on G2.com.

What could be better:

Billing & Hours = More Headaches

While Opus has made some processes smoother, billing therapists and tracking hours has actually gotten trickier. What used to be simple now takes a bit more clicking, guessing, and double-checking.

Calendar Learning Curve

The online calendar has a unique style—which is a nice way of saying it took a minute (or several) to get the hang of. Once we adjusted, it was manageable, but the transition wasn’t exactly intuitive.

Insurance & Billing Setup Woes

Unfortunately, the initial setup by the Opus team missed the mark. Insurance and billing info was entered incorrectly, which meant we had to go in and manually fix client details ourselves—not exactly the time-saver we were hoping for.

However, the OPUS team has been superb in making sure our questions have been answered, our needs were met, and our "needs a little work moments" were as few as possible. Review collected by and hosted on G2.com.

Everything has a place! The teams at Opus have made navigating this new system so easy. Transitioning from our old system has cut done on time overall. Where it would take me minutes to do previous tasks, I can literally complete them in seconds now! And the chat is great! I needed help with an issue earlier today actually and it was resolved within just a few minutes, thank you Justine! Oh and the badges /alerts! They make collecting co-pays so much easier than how we were doing it before. Review collected by and hosted on G2.com.

There are some color-coding features that I do miss on the schedule. As well as being able to open the client's chart and edit from the schedule. Review collected by and hosted on G2.com.

OPUS offers a user-friendly platform that streamlines care coordination, expands telehealth services, and provides access to real-time client data—all in one place. By bringing these features together, it enables teams to work more efficiently, minimize duplication, and improve client outcomes. Additionally, OPUS supports rural and tribal health programs by simplifying service tracking, referral management, and communication across departments and providers. Review collected by and hosted on G2.com.

It’s unfortunate that more people haven’t taken the time to learn and use the system. There is so much potential for it to enhance service delivery, but adoption has proven difficult, particularly among partners who are accustomed to traditional methods. Customer support from OPUS is great for customization and implementation but organizations need to take the time to learn how to best implement for their needs. Review collected by and hosted on G2.com.

What I like best about Opus is how user-friendly and intuitive it is. Everything from scheduling to documentation is streamlined, which saves our team time and reduces stress. It’s also super customizable, so we can tailor it to fit the unique needs of our therapy practice. Plus, their support team is always responsive and helpful—it really feels like they care about our success." Review collected by and hosted on G2.com.

"One thing I’d like to see improved is easier access to client profiles. Right now, it sometimes takes a few extra clicks to get where you need to go. It would be great if clicking on a client’s name took you directly to their full profile from any page." Review collected by and hosted on G2.com.

I really appreciate the chat option because, working at a front desk, it allows me to handle my job and get help with any issues at the same time. I don't have to wait on hold, which makes things much more convenient. Review collected by and hosted on G2.com.

Although we have found a few workarounds for certain issues, overall the product meets our needs. Review collected by and hosted on G2.com.

One of the main reasons we switched to Opus was for their customer service and technical support. It has been a game changer for clinicians to be able to reach out for support on their own and receive the help and training they need quickly. There is no waiting on hold, getting shuttled around to different departments, or long wait times! In the world of healthcare, that is unheard of!

Opus runs extremely smoothly and consistently. They are also always open to ideas about how to make the software better. We love it. We onboarded 17 clinicians recently when we switched to Opus and the onboarding was painless. Review collected by and hosted on G2.com.

I honestly don't see any downsides of Opus so far. Review collected by and hosted on G2.com.

OPUS allows providers to easily and thoroughly document everything having to do with a patient, from billing information to personal data, to progress notes, OPUS does it all. Whether you're in the medical field or the mental health field OPUS has you covered. It has become a part of my daily routine I couldn't live without. Implementation and integration were a breeze with their quick and knowledgeable customer support representatives. Review collected by and hosted on G2.com.

The only downside is I'm bored with all the free time I have from how much time OPUS saves me! Review collected by and hosted on G2.com.

The entire OPUS team is incredibly professional with a thorough and personalized attention to detail.  Their ability to customize their platform to the unique needs of our practice was unlike any other EHR we had encountered in the mental health industry.  Furthermore, their integrated CRM was one of their most appealing features, as it would allow us to track a client from their first phone call to final session.  Amazing!! Review collected by and hosted on G2.com.

In the end we opted to stay with our current EHR only because of the complexities within our own team. OPUS had provided everything we were looking for and had gone above and beyond to provide us with assurances that what we needed, they could provide. I have nothing negative to say about working with the OPUS team or their platform. Review collected by and hosted on G2.com.

Our company of 60-70 people was initially hesitant to switch EHR systems, given past experiences with companies that overpromised and underdelivered. However, OPUS has proven to be effective, considerate, and trustworthy. They patiently addressed every question and concern from our team before we committed to their services.

Their software is user-friendly and intuitive, as demonstrated in every demo. I am not aware of any other company that can match OPUS's combination of EHR and CRM capabilities, along with its endless customization options to meet your practice's specific needs, whether it's feature requests or specific reports.

They were also honest about requests that were not immediately feasible or would require costly customization, which helped us trust them even more.

If you need an integrative solution for your EHR, CRM, and reporting requirements, RUN, don't walk, to set up a meeting with OPUS. Review collected by and hosted on G2.com.

Given their innovative approach, I'm confident they're already considering improvements to present custom reports in a clean, easy-to-read dashboard, rather than in a spreadsheet format. Review collected by and hosted on G2.com.

I love using Opus because it is so customizable and easy to use. I use Opus every day and I love that it's easy to implement and integrate new workflows and documents. I just recently worked with John Jay Catipon from Opus, and he helped me to set up two new user accounts with the e-Prescribe feature added. He guided me through the entire process and made it seamless and easy. The Opus customer support team is awesome, and they are always here to assist when needed. Review collected by and hosted on G2.com.

Opus is great for the most part, but I do wish there was a way to integrate running insurance eligibility for all clients at the same time to save time and energy. I also wish that the reporting feature was a little bit more customizable. Review collected by and hosted on G2.com.