---
title: Optus Loop Reviews
meta_title: 'Optus Loop Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Optus Loop works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Optus Loop Reviews
**Vendor:** Optus  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About Optus Loop
Build a business that keeps you in the loop with customers and colleagues.



## Optus Loop Pros & Cons
**What users like:**

- Users appreciate the **great coverage and integration** of Optus Loop, along with attractive bundle deals. (1 reviews)

## Optus Loop Reviews
  ### 1. Great coverage, affordable pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Optus Loop?**

Great coverage and integration, bundle deals

**What do you dislike about Optus Loop?**

Nothing, service was outstanding, change was financially based

**What problems is Optus Loop solving and how is that benefiting you?**

Great comms between fixed and mobiles

  ### 2. Feneral Review on OPTUS LOOP

**Rating:** 5.0/5.0 stars

**Reviewed by:** Edmund Medel A. | Customer Service Team Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 25, 2023

**What do you like best about Optus Loop?**

Optus loop tools helps in easy access to video calls and chats and also sharing of files

**What do you dislike about Optus Loop?**

could be easier to hav e ti linked to more devices other than those with the yealink

**What problems is Optus Loop solving and how is that benefiting you?**

It solved communication barriers and latency on file sharing and also security



- [View Optus Loop pricing details and edition comparison](https://www.g2.com/products/optus-loop/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-09+16%3A41%3A55+-0500&secure%5Bsession_id%5D=f0a53dd6-6f60-427a-b875-d7e46b261b65&secure%5Btoken%5D=f254bdf1cbd7027f02abfff9faad1967ecddfa80dcdcc83169944699bdbaaf47&format=llm_user)

## Optus Loop Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top Optus Loop Alternatives
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,060 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)