--- title: Optum Advisory Services Reviews meta\_title: 'Optum Advisory Services Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Optum Advisory Services works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 17 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Health Services url: https://www.g2.com/categories/health-services --- # Optum Advisory Services Reviews & Provider Details Optum Advisory Services specializes in helping health care leaders address their biggest challenges with insights and strategies to assert control over their organization’s future. Our diverse capabilities and real-world experience help hardwire meaningful results. * * * Seller [Optum](https://www.g2.com/sellers/optum) Discussions [Optum Advisory Services Community](https://www.g2.com/products/optum-advisory-services/discuss) Show More ## Top-Rated Alternatives [ ![Coastal](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coastal") Coastal 5/5(184) ](https://www.g2.com/products/coastal/reviews) [ ![Magna5](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Magna5") Magna5 4.6/5(66) ](https://www.g2.com/products/magna5/reviews) [ ![Corsica Technologies](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corsica Technologies") Corsica Technologies 4.5/5(59) ](https://www.g2.com/products/corsica-technologies/reviews) [ View All Alternatives ](https://www.g2.com/products/optum-advisory-services/competitors/alternatives) ## User Insights Average based on 17 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") UE Verified User in Environmental Services Enterprise (\> 1000 emp.) 2/23/2024 "An absolute joke" 0/5 What do you like best about Optum Advisory Services? Nothing, Optum Rx has brought all of my years long medications to a grinding halt by refusing to fill any of them Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? Denying all of my prior authorizations because you don't deem them "medically necessary". My doctor does, that's why they prescribed it. And some half wit behind a desk with zero medical background somehow knows better than my treating physician? I've been on all of my medications for YEARS. They're obviously medically necessary. Because of the refusal to actually keep my medications refilled, my body is being ruined. Are you all trying to kill me? Because after a month of fighting to get any basic prescriptions filled to no avail, it certainly feels like it. The lack of communication is grossly negligent. You keep cancelling any refill you somehow miraculously approved without saying anything so I have to check the status daily, only to make yet another phone call begging for my doctor prescribed treatment. I'm chronically ill, if this keeps happening, you will kill me. Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? It is absolutely not benefiting me. You are actively ruining my life. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") TP Verified User in Pharmaceuticals Small-Business (50 or fewer emp.) 11/10/2023 "Optum Rx is Efficiency and Ease" 4.5/5 What do you like best about Optum Advisory Services? I am closely associated with someone who has been using OptumRx for managing their prescription benefits, and overall, their experience has been positive. The convenience of their online platform for ordering refills and tracking shipments has made the prescription process more efficient. One of the standout features is the user-friendly website, which provides easy navigation to find medication details, order history, and cost information. The option to receive notifications about order status and shipping updates is a helpful addition, ensuring awareness of the status of prescriptions. Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? However, like any service, there's always room for improvement. Occasionally, there were delays in processing and shipping, but these instances were infrequent and usually promptly resolved after contacting customer support Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? OptumRx solves the challenges of managing prescriptions by offering a centralized online platform. It streamlines the process of ordering refills, tracking shipments, and understanding medication costs. This convenience saves time, enhances cost transparency, and ensures timely fulfillment of prescriptions, contributing to improved medication adherence. Responsive customer service addresses inquiries promptly, making the overall prescription management experience efficient and user-friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jazz B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazz B.") JB Jazz B. Client Support Specialist Construction Small-Business (50 or fewer emp.) 1/5/2024 "Sharing experience with OptumRX" 4/5 What do you like best about Optum Advisory Services? The simplicity of the User Interface mobile application. Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? Sometimes it takes time to get the prescription confirmation. Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? It helps us manage RX Claims. It makes my task easier as an administrator. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CB Cathryn B. Mid-Market (51-1000 emp.) 4/24/2023 "Scam" 0/5 What do you like best about Optum Advisory Services? I get my medicine if and when they choose to send it Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? Recently they sent only part of my refills and since I have informed the company "No auto refills " they went ahead and sent me only part of the refills. Now they refuse to send me the rest of my order. They say I didn't pay for the first order when my bank showed me the date they received the money. I call daily requesting my medications be released and they continue to refuse-today saying they changed their policy and I have to provide a credit card number or pay through mail. I have paid directly through BillPay with my bank for years and never had a problem. If my payment is not showing up either someone is incompetent at their job or someone is embezzling. Don't use this company. Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? They have not solved any chronic issues with my account. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 11/15/2023 "Simple, Easy and Does Exactly What it Claims to Be Good at" 4/5 What do you like best about Optum Advisory Services? It's simple and easy to start working with and integrating to the existing environment Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? Still not the best of support in terms of features being offered Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? Its solving for the whole prescription management workflows for us, and introducing this has saved us considerable amount of time and resources in the past Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Small-Business (50 or fewer emp.) 11/30/2021 "Could be better, could be worse" 1/5 What do you like best about Optum Advisory Services? Home delivery is convienent and the price is good. Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? Customer service is awful and you're constantly getting the runaround. They will not fill prescriptions automatically and will not contact you to inform you the prescription has not been refilled. Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? The supplies span longer. I am able to go to the pharmacy less frequently. Review collected by and hosted on G2.com. Show More 1/30/2023 Validated ReviewerIncentivizedSource: G2 invite ![Sushil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushil S.") SS Sushil S. Lead Consultant Enterprise (\> 1000 emp.) 11/16/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Optum RX - The King of PBMs" 5/5 What do you like best about Optum Advisory Services? Having worked at Optum, I love how simple and intuitively this product has been built. Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? There isnt anything to dislike about the product Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? The Product is a One-Stop Solution with the Patient at the Center of the ecosystem and information at their disposal Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SP Shannon P. Marketing Specialist Mid-Market (51-1000 emp.) 1/14/2022 "Great for Employee HSA Accounts" 4.5/5 What do you like best about Optum Advisory Services? OptumRX is an excellent platform for keeping track of employee HSA funds, recording receipts of health transactions, finding information on HSA coverage, and paying expenses. The site tracks recent, pending and scheduled transactions, making it easy to track and plan for future costs. OptumRX also provides users with a debit card for these transactions, which is very helpful and convenient. The funds are automatically deposited into employees' accounts twice a month and are available to spend immediately. Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? If users get behind on reconciling expenses, it can get hard to keep track of the missing receipts. The platform does not pair the receipts to the expenses, so it cannot tell you which expenses are missing reciepts. Manually comparing the uploaded receipts to the current expenses is the only way to resolve this and can be time consuming. Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? Having a debit card with OptumRX has solved so many issues for our employees. Before, they would have to spend their own money and get reimbursed, which could take weeks or months. With the OptumRX debit card, all transactions stay within the OptumRX account and make it easy and stress-free to pay for medical expenses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 11/16/2021 "Optum needs a little help" 4/5 What do you like best about Optum Advisory Services? Optum has its ups and downs just like any other program, but it does have an excellent direction for use. There are a lot of good features that help you along while using the program. I Have no troubles in looking for the patient eligibility or searching for claims and other claim related information. You can add the patients to your front screen and never have to input the information again. It also gives you a breakdown of what they owe, if their deductible is met and if you need authorization for services. Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? The actual downside of this program is if you are not associated with a specific practice anymore, then you need them to remove you from the rooster from Optum, and you are unable to remove yourself. It only bothers me because you want to cut all ties with a facility, and if the facility has a harmful practice, you are genuinely fighting to gain control of yourself and your name. Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? The ability to show patients they have a balance due to the deductible, out of pocket, and if the services need prior authorization for any services rendered. I can explain any information to patients with proof. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jennifer E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer E.") JE Jennifer E. Interim Executive Director Enterprise (\> 1000 emp.) 12/6/2021 "Prescription delayed" 0.5/5 What do you like best about Optum Advisory Services? Ability to have script automatically shipped to your home Review collected by and hosted on G2.com. What do you dislike about Optum Advisory Services? The time it takes to get a prescription filled and the delivery process. Missed the first delivery attempt and spent 75 minutes traveling to two different post offices to pick it up. Review collected by and hosted on G2.com. What problems is Optum Advisory Services solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Optum Advisory Services? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Optum Advisory Services ](https://www.g2.com/products/optum-advisory-services/discussions/new) ![Gary M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gary M.") GM Gary Makus • Last activity almost 6 years ago try to phone them 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/31758-try-to-phone-them) GU Guest User What is OptumRx used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-optumrx-used-for) [ View all Discussions ](https://www.g2.com/products/optum-advisory-services/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/optum-advisory-services/pricing) Optum Advisory Services Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9147a8f9a5a3426c3e8ec1767f40d581/optimum.png "Product Avatar Image") Optimum 4.9/5(11) [ Compare Now ](https://www.g2.com/compare/optimum-vs-optum-advisory-services) ## Work at Optum? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/optum-advisory-services/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Digital Transformation Consulting](https://www.g2.com/categories/digital-transformation-consulting)[Other Healthcare Services](https://www.g2.com/categories/other-healthcare-services) ##### Explore More [What are the most trustworthy encryption platforms based on comprehensive user reviews for strong incident response?](https://www.g2.com/discussions/what-are-the-most-trustworthy-encryption-platforms-based-on-comprehensive-user-reviews-for-strong-incident-response)[Top-rated e-merchandising platforms for large retailers](https://www.g2.com/discussions/what-are-the-top-rated-e-merchandising-platforms-for-large-retailers)[How to pick the best social media management tool](https://www.g2.com/discussions/how-do-i-pick-one-from-the-available-best-social-media-management-tools) [Best software for visualizing large datasets](https://www.g2.com/discussions/best-software-for-visualizing-large-datasets)[Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews)[Order Fulfillment](https://www.g2.com/articles/order-fulfillment) [Show MoreShow Less](javascript:void(0);)