OpTonal Reviews & Product Details

OpTonal is incredibly precise with it's output. There are several different types of outputs you can get from calls by setting up prompts that automatically provide information. For our team, OpTonal helps with call follow ups, detailed action items, and automatic updates to specific objects in Salesforce. Beyond that, the OpTonal team is incredibly responsive and open to our use cases. OpTonal was also very easy to integrate into our systems and quick to implement. Review collected by and hosted on G2.com.

There is nothing to dislike about the product. Keep doing what you're doing! Review collected by and hosted on G2.com.

OpTonal has saved me several hours each week by helping me be more efficient in managing my pipeline -- for example, it analyzes each call that I have with my clients and prompts a sample follow-up for me to send that matches my personality/messaging style. I also like the fact is develops me as a rep by providing actionable feedback on how to improve and ask deeper level questions on future calls. Best of all it is integrated into slack so I receive a summary after each call with all the relevant infromation and often refer back to it before meetings. Additionally, it has a playground feature that allows you to select any recorded call and ask any question you are looking to answer (biggest paint point, summary of challenges, etc.) so you can really be creative in how you use the tool.

Overall, it has been a tool I use on in my daily tasks and anytime I need assistance adjusting my output or have any questions about the tool overall, their team is highly responsive and always willing to help. Review collected by and hosted on G2.com.

I think there are some improvements that can be made when selecting a call within the playground features (i.e. filters that allow you to select a call based on owner, date, etc.). Review collected by and hosted on G2.com.

I like the high quality of the output that OpTonal provides. With other AI systems I have tried, I found that much of my time savings were eaten up by time spent editing output or tweaking prompts. OpTonal provides consistently solid content that cuts through the fluff and hits the relevant points of my meetings.

OpTonal also makes accessing the content it generates easy. As a CS Manager for a tech startup, I am often overloaded with open dashboards. With OpTonal, I can access the content I need directly from Slack, where I can use it quickly to get information to my customers, my team, and other teams that need it. Review collected by and hosted on G2.com.

OpTonal has consistently hit the mark for me. I have no negatives to mention at this time. Review collected by and hosted on G2.com.

OpTonal is the biggest time saver there is and I pretty use it daily. All my calls are wrapper up with insights that help me better understand my calls but helps break them down as well. I can use it's play ground to pull detailed information right from the customers mouth. Easy set up process and connects to your CRM and recording tools. Keeps my CRM updated and clean! What more can you ask for. The team has been super helpful with my experience. Review collected by and hosted on G2.com.

Not much I'd really change - it's early stages so the tool is only going to get better from here. Review collected by and hosted on G2.com.

My biggest bennefit from using OpTonal was after finishing up meetings on Zoom, OpTonal would slack me a few items:

1. Follow Up Email

2. GAP Selling Methodology - where I could have went deeper/ what I could have done better

3. Next Steps

Having these automatically sent to me after each meeting greatly enhanced my ability to respond to clients in a timely fashion when having back to back meetings all day long. Review collected by and hosted on G2.com.

Sometimes I would rely soely on the OpTonal responses and I learned to use a majority of the response, but still personalize it a bit once I receive the slack update. Review collected by and hosted on G2.com.

I loved the ability to create whatever kind of prompt I needed and then could extrapolate the information quickly and easily. I have saved a LOT of time. Review collected by and hosted on G2.com.

It was difficult to see where they differentiated from tools like Gong. Review collected by and hosted on G2.com.

It's precision in deciphering what the key points are from an hour-long conversation. Review collected by and hosted on G2.com.

Honestly, there isn't anything I dislike about OpTonal. Review collected by and hosted on G2.com.

OpTonal is super intuitive and easy to use. I love that the tool is able to write my follow-up emails for me, saving me a lot of time on admin work. The post-call feedback is also very beneficial and actionable, especially for teams where the sales manager doesn't necessarily have time to sit and review team calls to provide feedback. Review collected by and hosted on G2.com.

I cannot think of anything that I dislike. Review collected by and hosted on G2.com.

Insightful breakdown of call

Review's key metrics I need work on

Email response pre-populated after each call

Great customer support

Integration with SalesForce Review collected by and hosted on G2.com.

Emails need tweaking sometimes

If your profile is not setup correctly can give you irrelevant data

SalesForce integration limitations Review collected by and hosted on G2.com.

It has custom prompts that allow me to extract exactly what I need from each call Review collected by and hosted on G2.com.

Nothing in particular. I'm sure the UX/UI will improve as their product matures, but it was very usable. Review collected by and hosted on G2.com.