--- title: Optix Reviews meta\_title: 'Optix Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 28 reviews by the users' company size, role or industry to find out how Optix works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 28 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### Optix Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **support team extremely helpful** , providing quick responses and thorough assistance throughout the setup process. [(3 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1741809&qs=pros-and-cons#reviews) Users highlight the **ease of use** of Optix, simplifying processes and enhancing overall functionality for both admins and clients. [(2 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1741874&qs=pros-and-cons#reviews) Users find the **easy setup** of Optix allows quick implementation of features and efficient business management. [(2 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1742247&qs=pros-and-cons#reviews) Users praise the **implementation ease** of Optix, finding it simple to integrate and utilize across various functions. [(2 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1741732&qs=pros-and-cons#reviews) Users value the **limitless integration capabilities** of Optix, enhancing their operational efficiency and user experience. [(2 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1742395&qs=pros-and-cons#reviews) Users feel the absence of **essential features** like discount codes limits the potential of Optix. [(1 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2294461&qs=pros-and-cons#reviews) Users report **poor support services** at times, struggling with response times and unresolved issues during updates. [(1 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2007416&qs=pros-and-cons#reviews) Users face **setup difficulties** while integrating various business services, though support is helpful in troubleshooting issues. [(1 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2199303&qs=pros-and-cons#reviews) Users experience occasional **software bugs** during updates, but the responsive support team provides helpful temporary fixes. [(1 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2007405&qs=pros-and-cons#reviews) Users experience **user interface issues** due to ongoing updates, but responsive support helps mitigate problems effectively. [(1 mentions)](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2007412&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Optix ##### 1. Helpful Users find the **support team extremely helpful** , providing quick responses and thorough assistance throughout the setup process. [ See 3 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1741809&qs=pros-and-cons#reviews) See Related User Reviews ![Emily M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily M.") EM Emily M. Small-Business (50 or fewer emp.) 4.5/5 "Y'all Are STELLAR" What do you like about Optix? The abilities for integration/ implementation and the built-ins are endless! The team I have encountered in our set up have been to the moon helpful a ![Nicole H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole H.") NH Nicole H. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch!" What do you like about Optix? The onboarding team and overall service team are amazing. Any time we had a question, they responded quickly and were beyond helpful. Optix is constan ##### 2. Ease of Use Users highlight the **ease of use** of Optix, simplifying processes and enhancing overall functionality for both admins and clients. [ See 2 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1741874&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Owner, Founder" What do you like about Optix? Ease of use, useful functionality and ability to automate key components of my business. Great support and easy to setup and get started. ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 5.0/5 "Best Dev and Support Team in the Game, Even Better Platform" What do you like about Optix? -Responsive and helpful support team. I have seen features I recommend be added to the platform, and the support team has been amazing at asking clari ##### 3. Easy Setup Users find the **easy setup** of Optix allows quick implementation of features and efficient business management. [ See 2 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1742247&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Owner, Founder" What do you like about Optix? Ease of use, useful functionality and ability to automate key components of my business. Great support and easy to setup and get started. ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 5.0/5 "Best Dev and Support Team in the Game, Even Better Platform" What do you like about Optix? -Responsive and helpful support team. I have seen features I recommend be added to the platform, and the support team has been amazing at asking clari ##### 4. Implementation Ease Users praise the **implementation ease** of Optix, finding it simple to integrate and utilize across various functions. [ See 2 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1741732&qs=pros-and-cons#reviews) See Related User Reviews ![Emily M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily M.") EM Emily M. Small-Business (50 or fewer emp.) 4.5/5 "Y'all Are STELLAR" What do you like about Optix? The abilities for integration/ implementation and the built-ins are endless! The team I have encountered in our set up have been to the moon helpful a ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 5.0/5 "Best Dev and Support Team in the Game, Even Better Platform" What do you like about Optix? -Responsive and helpful support team. I have seen features I recommend be added to the platform, and the support team has been amazing at asking clari ##### 5. Integrations Users value the **limitless integration capabilities** of Optix, enhancing their operational efficiency and user experience. [ See 2 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=1742395&qs=pros-and-cons#reviews) See Related User Reviews ![Emily M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily M.") EM Emily M. Small-Business (50 or fewer emp.) 4.5/5 "Y'all Are STELLAR" What do you like about Optix? The abilities for integration/ implementation and the built-ins are endless! The team I have encountered in our set up have been to the moon helpful a ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 5.0/5 "Best Dev and Support Team in the Game, Even Better Platform" What do you like about Optix? -Responsive and helpful support team. I have seen features I recommend be added to the platform, and the support team has been amazing at asking clari ### 5 Cons or Disadvantages of Optix ##### 1. Missing Features Users feel the absence of **essential features** like discount codes limits the potential of Optix. [ See 1 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2294461&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Owner, Founder" What do you dislike about Optix? Functionality is great - there are a few features I think would make a huge difference (like discount code) would make it even better. Wish there we ##### 2. Poor Support Services Users report **poor support services** at times, struggling with response times and unresolved issues during updates. [ See 1 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2007416&qs=pros-and-cons#reviews) See Related User Reviews ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 5.0/5 "Best Dev and Support Team in the Game, Even Better Platform" What do you dislike about Optix? -The team is constantly updating and improving the service, which means there can sometimes be temporary hiccups either on my side (learning curve) or ##### 3. Setup Difficulties Users face **setup difficulties** while integrating various business services, though support is helpful in troubleshooting issues. [ See 1 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2199303&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole H.") NH Nicole H. Small-Business (50 or fewer emp.) 5.0/5 "Top Notch!" What do you dislike about Optix? Mostly nothing - except for random things that pertained to our business specifically. On top of coworking, we also offer wellness services and bookin ##### 4. Software Bugs Users experience occasional **software bugs** during updates, but the responsive support team provides helpful temporary fixes. [ See 1 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2007405&qs=pros-and-cons#reviews) See Related User Reviews ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 5.0/5 "Best Dev and Support Team in the Game, Even Better Platform" What do you dislike about Optix? -The team is constantly updating and improving the service, which means there can sometimes be temporary hiccups either on my side (learning curve) or ##### 5. User Interface Issues Users experience **user interface issues** due to ongoing updates, but responsive support helps mitigate problems effectively. [ See 1 mentions ](https://www.g2.com/products/optix/reviews?filters%5Bsentiment_snippet%5D=2007412&qs=pros-and-cons#reviews) See Related User Reviews ![Christopher S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher S.") CS Christopher S. Small-Business (50 or fewer emp.) 5.0/5 "Best Dev and Support Team in the Game, Even Better Platform" What do you dislike about Optix? -The team is constantly updating and improving the service, which means there can sometimes be temporary hiccups either on my side (learning curve) or ## Top-Rated Alternatives [ ![Tactic](https://images.g2crowd.com/uploads/product/hd_favicon/a742856ae09efdc82fbf04b38c305e20/tactic.svg "Tactic") Tactic 4.6/5(555) ](https://www.g2.com/products/tactic/reviews) [ ![Sign In Solutions](https://images.g2crowd.com/uploads/product/hd_favicon/c81ed0bfcfcfd6ef667053569c83f38d/sign-in-solutions.svg "Sign In Solutions") Sign In Solutions 4.7/5(401) ](https://www.g2.com/products/sign-in-solutions/reviews) [ ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") Zoom Workplace 4.5/5(56,555) ](https://www.g2.com/products/zoom-workplace/reviews) [ View All Alternatives ](https://www.g2.com/products/optix/competitors/alternatives) LL Lucy L. Small-Business (50 or fewer emp.) 1/16/2024 "Brilliant platform" 5/5 What do you like best about Optix? We used Optix from the start so can't compare to others but would have no reason to change suppliers, it is a brilliant piece of software that works seamlessly from end user through to management system. Easy to set up, intergrate with other platforms and straight forward to navigate. They are always one step ahead of any operational issues we come up against. Highly reccommend! Review collected by and hosted on G2.com. What do you dislike about Optix? There are no negatives, customer service is always quick to respond and always has a quick helpful tip to get you past your blocks. They will even do video calls to show you best shortcuts if needs be. Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? The updates are regular and well communicated, always improving functionality and efficiency throughout. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NS Nia S. Small-Business (50 or fewer emp.) 10/30/2023 "Thanks Optix" 5/5 What do you like best about Optix? I love using Optics as a one-stop shop for everything from invoicing and billing to community engagement. I can easily disseminate announcements and reach my entire community through integrations! Review collected by and hosted on G2.com. What do you dislike about Optix? Integrating optics can be a little challenging, depending on which platform you are integrating with. Specifically, integrating with MailChimp can be difficult. However, most of the trigger issues that arise during integration are on the MailChimp side, rather than with the optics app. Overall, there's not much to dislike about optics. Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? Optix is an excellent tool for scheduling that makes the entire process quick and easy for our users. With this platform, users can easily manage their schedules themselves, and we can keep track of everything we need to know about how they are booking their time. Previously, we faced issues with people booking hours that they didn't have access to, but with Optics, we no longer encounter such problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 10/3/2023 "Using Optix for 7 Years for a Reason!" 5/5 What do you like best about Optix? As an administrator, the interface is really beautiful, user-friendly, and intuitive to maneuver! We used the admin dashboard daily to keep an eye on room bookings, member check-ins, invoicing, and making announcements to members (via the app and and easy checkbox to also send via email). The billing/invoice view is also very easy to filter and you can see instantly on a page view (or set notifications to email you) as to whether credit card payments were successful or declined. It's also very important for us to require a payment method be kept on file, and having that feature as one that can be toggled on during our onboarding of new members is critical to our operations. There is also a widget for your website, that can allow room booking directly connected to the software. There are really so many features, that I'm sure I'm forgetting to mention a few simple but useful options. Review collected by and hosted on G2.com. What do you dislike about Optix? I do wish the Admin Dashboard was more responsive in design to being viewed from a mobile phone. Currently, it is only viewable from a desktop/laptop view. Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? Manging memberships, including invoicing and meeting room bookings, within our coworking spaces. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 11/8/2023 "A must in your working day!" 5/5 What do you like best about Optix? That I can communicate effectively with members/team. The customer support is super efficient and responsive. I use Optix every day and find it a must have in my day to day. No matter how many changes my schedule has, Optix is aways great to refer to. It has been very easy to use and has integrated well into my working day. Review collected by and hosted on G2.com. What do you dislike about Optix? I haven't found a dislike so far! It is very easy to use! Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? Scheduling! It has made scheduling very easy to maintain. I check in every morning to see what my day looks like and continue to do so on a regular basis. It allows me to differentiate between bookings such as Childminding, Hot Desks and Meeting Rooms! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Yulia N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yulia N.") YN Yulia N. Business Consultant Small-Business (50 or fewer emp.) 12/13/2022 "Transforming co-working software experience" 4.5/5 What do you like best about Optix? Optix App has a sleek, user-friendly, and intuitive app design that has greatly improved our coworking space management experience. Customer care provided by the Optix team has been outstanding. They have been available for any questions or concerns we had during the onboarding process and while introducing the app to our clients. Their responsiveness and support have been invaluable. What I like the most is that Optix team listened to our requests, and needs and adapted to our unique business model, even though there were not so many requests like ours. This is very valuable. Review collected by and hosted on G2.com. What do you dislike about Optix? Initially, some features did not align perfectly with our specific business model. The onboarding process took a bit longer than anticipated during our initial implementation, but Optix team has been responsive and attentive throughout this process. There are still some minor flaws like the payment process during the client's first registration, which we hope will be improved soon. Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? As we were searching for a customizable app solution, Optix stood out as a promising product that we believe can be tailored to our needs through some necessary adjustments. Review collected by and hosted on G2.com. Show More 5/31/2023 Current UserValidated ReviewerSource: Organic ![Michele V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michele V.") MV Michele V. Founder Small-Business (50 or fewer emp.) 10/24/2023 "Great for a Mid-size Coworking space" 3.5/5 What do you like best about Optix? Being able to know how many members are in the space at a time because of location tracking and thereby avoiding having to be at the reception area constantly, is really helpful for the function of the coworking space. Review collected by and hosted on G2.com. What do you dislike about Optix? Our particular business is part coworking, part daycare so ultimately it just have the specific features this business needs. Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? I did not have any meeting rooms so I never used that feature Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 1/3/2024 "Unmatched Support" 5/5 What do you like best about Optix? The customer support from Optix is unmatched. They're always available to provide insights, problem-solve, and innovate with you. The interface is great & extremely user-friendly as well. Review collected by and hosted on G2.com. What do you dislike about Optix? Wish the app was a little more customizable, but it's overall clean & easy to use so I really can't complain! Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? Optix helps streamline invoicing & payments! Also makes onboarding my members extremely straight forward & saves us a lot of time overall. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 10/11/2023 "Best Solution Out There (On Every Front)" 5/5 What do you like best about Optix? There are too many things to list here. The beautifully clean design, the incredible feature set, the thougtful approach to literally every solution that they've rolled out, the ever expanding assortment of features and integrations with other great companies, the amazing team and their increidble support. There is too much to like. Review collected by and hosted on G2.com. What do you dislike about Optix? I am struggling to think of a single thing I don't like about Optix. Potentially the only possibly negative interaction that I've ever had with Optix was before I actually signed up as a customer. I wanted to try the platform out for free and this was not in alignment with their policies, I was frustrated about this but ultimately decided to just take a leap and sign up, I am SO glad that I did. They were right to be strict about this policy. Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? Every problem of space and member management, events, billing, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LL Lawson L. Small-Business (50 or fewer emp.) 11/28/2023 "Great experience, best customer support" 4/5 What do you like best about Optix? I've loved all of its functions and capabilites. It's been perfect for my business. Kelly and Florencia from customer support have also been 10/10 Review collected by and hosted on G2.com. What do you dislike about Optix? There's a couple features I wish it had, but even without them I can get by with other features. Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? I own an indoor golf club with 4 different bays. This software allows us and members to make bookings in a seamless fashion. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Zachary D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary D.") ZD Zachary D. President Of Operations Small-Business (50 or fewer emp.) 11/9/2023 "Great Community Management App" 5/5 What do you like best about Optix? It helps our team manage new leads, CRM, and reporting. Review collected by and hosted on G2.com. What do you dislike about Optix? Not enough inetergration with 3rd party companies. Review collected by and hosted on G2.com. What problems is Optix solving and how is that benefiting you? It reduces the needs for CRM, invoicing, sales, invoicing, and project management cost into one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Desk Booking](https://www.g2.com/categories/desk-booking)[Space Management](https://www.g2.com/categories/space-management)[Meeting Room Booking Systems](https://www.g2.com/categories/meeting-room-booking-systems) ##### Explore More [Which vendor offers AI-assisted website design features?](https://www.g2.com/discussions/which-vendor-offers-ai-assisted-website-design-features)[Best MDM software for small business](https://www.g2.com/discussions/best-mdm-software-for-small-business-what-works-what-doesn-t)[Most reliable HR software for mid-sized companies](https://www.g2.com/discussions/most-reliable-hr-software-for-mid-sized-companies) [Which BIM objects platforms let a manufacturer publish and maintain their own product library so specifiers are always accessing current geometry and data?](https://www.g2.com/discussions/which-bim-objects-platforms-let-a-manufacturer-publish-and-maintain-their-own-product-library-so-specifiers-are-always-accessing-current-geometry-and-data)[Is a dedicated on-premise data integration platform worth it for a mid-size data team?](https://www.g2.com/discussions/is-a-dedicated-on-premise-data-integration-platform-worth-it-for-a-mid-size-data-team)[Pros and Cons Details](https://www.g2.com/products/optix/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)