# Best Enterprise IT Management Software ## How Many Enterprise IT Management Software Products Does G2 Track? **Total Products under this Category:** 122 ### Category Stats (Jul 2026) - **Average Rating:** 4.4/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AWS Systems Manager (+1.01%) - Among all products in this category, AWS Systems Manager recorded the largest rating increase compared to last month _Last updated: July 27, 2026_ ## How Does G2 Rank Enterprise IT Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,600+ Authentic Reviews - 122+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Enterprise IT Management Software ![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=25671&focus%5B%5D=115948&focus%5B%5D=10524&focus%5B%5D=16222&focus%5B%5D=52114&focus%5B%5D=2397&focus%5B%5D=67010&focus%5B%5D=17351) Highlighted products: NinjaOne, ServiceNow IT Operations Management, ManageEngine Endpoint Central, Atera, AWS Systems Manager, TeamViewer, AWS Management Console, and OpManager Nexus. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=atera&focus%5B%5D=aws-systems-manager&focus%5B%5D=teamviewer&focus%5B%5D=aws-management-console&focus%5B%5D=opmanager-nexus) **Sponsored** ### Reftab Reftab is built for modern IT teams who want a powerful and flexible solution to manage hardware and software in one place. Since 2013, IT teams have relied on Reftab to track, manage, and automate their hardware and software asset management — with over 1.8 million assets currently managed on the platform. That track record shows up in the recognition. Reftab has earned awards year after year, including Forbes Best in Class, Gartner IT Management Category Leadership, and Capterra awards for Best Value and Ease of Use. The platform covers the full asset lifecycle — from procurement and assignment through offboarding and retirement — with automation built in at every stage. Reftab connects with the tools your team already uses. These integrations trigger workflows, reduce manual steps, and keep your environment audit-ready without extra effort. Whether you're managing 500 assets or 50,000, Reftab gives IT the visibility and control to make confident decisions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=648&secure%5Bchosen_at%5D=2026-07-28T17%3A41%3A36Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=72503&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management%3Fopen_modal_url%3D%252Fproducts%252Foptitune%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fenterprise-it-management%2526source%253Dcategory&secure%5Btoken%5D=27d87da6d118cf9798e82a4198987b169f25a1f715792c12d4dc4f820938c4dd&secure%5Burl%5D=https%3A%2F%2Fwww.reftab.com%2Fbook-demo%3Futm_source%3Dg2%26utm_medium%3Dcpc&secure%5Burl_type%5D=custom_url) [ NinjaOne ](https://www.g2.com/products/ninjaone/reviews) By [NinjaOne](https://www.g2.com/sellers/ninjaone) [ 4.7/5(4,908) ](https://www.g2.com/products/ninjaone/reviews) What do users say? Users consistently praise the ease of use and powerful automation features of NinjaOne, which streamline IT management tasks and save time. The intuitive interface allows for quick deployment and effe Pros and Cons [ Ease of Use (1373) ](https://www.g2.com/products/ninjaone/reviews?qs=pros-and-cons)[ Missing Features (792) ](https://www.g2.com/products/ninjaone/reviews?qs=pros-and-cons) [ ServiceNow IT Operations... ](https://www.g2.com/products/servicenow-it-operations-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.4/5(451) ](https://www.g2.com/products/servicenow-it-operations-management/reviews) What do users say? Users consistently praise the product for its centralized visibility and automation capabilities, which significantly enhance operational efficiency and reduce manual tasks. The integration with other Pros and Cons [ Ease of Use (50) ](https://www.g2.com/products/servicenow-it-operations-management/reviews?qs=pros-and-cons)[ Learning Difficulty (29) ](https://www.g2.com/products/servicenow-it-operations-management/reviews?qs=pros-and-cons) [ ManageEngine Endpoint Central ](https://www.g2.com/products/manageengine-endpoint-central/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.5/5(1,125) ](https://www.g2.com/products/manageengine-endpoint-central/reviews) What do users say? Users consistently praise the ease of use and centralized management features of ManageEngine Endpoint Central, which streamline tasks like patch management and software deployment. The intuitive inte Pros and Cons [ Ease of Use (472) ](https://www.g2.com/products/manageengine-endpoint-central/reviews?qs=pros-and-cons)[ Missing Features (154) ](https://www.g2.com/products/manageengine-endpoint-central/reviews?qs=pros-and-cons) [ Atera ](https://www.g2.com/products/atera/reviews) By [Atera](https://www.g2.com/sellers/atera) [ 4.6/5(1,233) ](https://www.g2.com/products/atera/reviews) What do users say? Users consistently praise Atera for its intuitive interface and all-in-one platform that simplifies IT management tasks. The ability to manage monitoring, ticketing, and remote access from a single da Pros and Cons [ Ease of Use (386) ](https://www.g2.com/products/atera/reviews?qs=pros-and-cons)[ Missing Features (161) ](https://www.g2.com/products/atera/reviews?qs=pros-and-cons) [ AWS Systems Manager ](https://www.g2.com/products/aws-systems-manager/reviews) By [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) [ 4.5/5(26) ](https://www.g2.com/products/aws-systems-manager/reviews) What do users say? Users consistently praise the ease of use and centralized management capabilities of AWS Systems Manager, which streamline operations across various AWS resources. Many appreciate how it simplifies ta Pros and Cons [ Automation (1) ](https://www.g2.com/products/aws-systems-manager/reviews?qs=pros-and-cons)[ Complexity (1) ](https://www.g2.com/products/aws-systems-manager/reviews?qs=pros-and-cons) [ TeamViewer ](https://www.g2.com/products/teamviewer/reviews) By [TeamViewer](https://www.g2.com/sellers/teamviewer) [ 4.5/5(4,056) ](https://www.g2.com/products/teamviewer/reviews) What do users say? Users consistently praise the software for its ease of use and reliable remote access, making it a preferred choice for remote support and collaboration. Many appreciate its intuitive interface and qu Pros and Cons [ Ease of Use (518) ](https://www.g2.com/products/teamviewer/reviews?qs=pros-and-cons)[ Connection Issues (181) ](https://www.g2.com/products/teamviewer/reviews?qs=pros-and-cons) [ OpManager Nexus ](https://www.g2.com/products/opmanager-nexus/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.6/5(225) ](https://www.g2.com/products/opmanager-nexus/reviews) What do users say? Users consistently praise the user-friendly interface and real-time monitoring capabilities of ManageEngine OpManager, which simplify network management and enhance operational efficiency. The tool's Pros and Cons [ Monitoring (44) ](https://www.g2.com/products/opmanager-nexus/reviews?qs=pros-and-cons)[ Complexity (14) ](https://www.g2.com/products/opmanager-nexus/reviews?qs=pros-and-cons) [ AWS Management Console ](https://www.g2.com/products/aws-management-console/reviews) By [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) [ 4.5/5(53) ](https://www.g2.com/products/aws-management-console/reviews) What do users say? Users consistently praise the ease of use and user-friendly interface of the AWS Management Console, highlighting its ability to simplify management of various AWS services. Many appreciate the centra Pros and Cons [ Centralized Management (1) ](https://www.g2.com/products/aws-management-console/reviews?qs=pros-and-cons) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,342) ](https://www.g2.com/products/freshservice/reviews) What do users say? Users consistently praise the intuitive interface and powerful automation features of Freshservice, which streamline IT operations and enhance ticket management. The platform's ability to centralize v Pros and Cons [ Ease of Use (158) ](https://www.g2.com/products/freshservice/reviews?qs=pros-and-cons)[ Missing Features (54) ](https://www.g2.com/products/freshservice/reviews?qs=pros-and-cons) [ Red Hat Smart Management ](https://www.g2.com/products/red-hat-smart-management/reviews) By [Red Hat](https://www.g2.com/sellers/red-hat) [ 4.9/5(33) ](https://www.g2.com/products/red-hat-smart-management/reviews) What do users say? Users consistently praise the centralized management and ease of use of Red Hat Smart Management, highlighting its effectiveness in overseeing RHEL environments, whether physical or cloud-based. The p [ Tines ](https://www.g2.com/products/tines/reviews) By [Tines](https://www.g2.com/sellers/tines) [ 4.7/5(401) ](https://www.g2.com/products/tines/reviews) What do users say? Users consistently praise Tines for its intuitive interface and no-code automation, which make it accessible for both technical and non-technical users. The platform's ability to streamline complex wo Pros and Cons [ Ease of Use (49) ](https://www.g2.com/products/tines/reviews?qs=pros-and-cons)[ Missing Features (10) ](https://www.g2.com/products/tines/reviews?qs=pros-and-cons) [ Nerdio Manager ](https://www.g2.com/products/nerdio-manager/reviews) By [Nerdio](https://www.g2.com/sellers/nerdio) [ 4.7/5(231) ](https://www.g2.com/products/nerdio-manager/reviews) What do users say? Users consistently praise the ease of use and fast setup of Nerdio Manager, highlighting its ability to simplify Azure Virtual Desktop management and automate complex tasks. Many appreciate how it enh Pros and Cons [ Ease of Use (24) ](https://www.g2.com/products/nerdio-manager/reviews?qs=pros-and-cons)[ Learning Curve (4) ](https://www.g2.com/products/nerdio-manager/reviews?qs=pros-and-cons) [ Amazon EC2 Systems Manager ](https://www.g2.com/products/amazon-ec2-systems-manager/reviews) By [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) [ 4.4/5(135) ](https://www.g2.com/products/amazon-ec2-systems-manager/reviews) What do users say? Users consistently praise the ease of use and automation capabilities of Amazon EC2 Systems Manager, highlighting how it simplifies managing and deploying EC2 instances. The user-friendly interface an [ ConnectWise RMM ](https://www.g2.com/products/connectwise-rmm/reviews) By [ConnectWise](https://www.g2.com/sellers/connectwise) [ 4.2/5(66) ](https://www.g2.com/products/connectwise-rmm/reviews) What do users say? Users consistently praise the ease of use and automation capabilities of ConnectWise RMM, highlighting how it simplifies remote management tasks and enhances productivity. Many appreciate its seamless Pros and Cons [ Ease of Use (26) ](https://www.g2.com/products/connectwise-rmm/reviews?qs=pros-and-cons)[ Missing Features (7) ](https://www.g2.com/products/connectwise-rmm/reviews?qs=pros-and-cons) [ SymphonyAI IT Service... ](https://www.g2.com/products/symphonyai-it-service-management/reviews) By [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) [ 4.6/5(68) ](https://www.g2.com/products/symphonyai-it-service-management/reviews) What do users say? Users consistently praise the user-friendly interface and ease of use of SymphonyAI IT Service Management, highlighting how it simplifies incident and service request management. Many appreciate its a Pros and Cons [ Automation (2) ](https://www.g2.com/products/symphonyai-it-service-management/reviews?qs=pros-and-cons)[ Complex Configuration (1) ](https://www.g2.com/products/symphonyai-it-service-management/reviews?qs=pros-and-cons) - ‹ Prev‹ Prev - 1 - [2](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Foptitune%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Foptitune%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Foptitune%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Foptitune%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [8](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Foptitune%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=8#product-list) - [9](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Foptitune%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=9#product-list) - [Next ›Next ›](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Foptitune%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) [Security Compliance Software](https://www.g2.com/categories/security-compliance) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [Digital Asset Management Software](https://www.g2.com/categories/digital-asset-management) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse Enterprise IT Management Themes](/categories/enterprise-it-management/themes) ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin) Updated October 3, 2024 Enterprise IT management software tools serve as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks. Enterprise IT management software give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration. A number of these programs help bolster IT operations with asset tracking and operational intelligence reporting for data insights such as power consumption and system performance. These programs may also offer multi-factor authentication for identity management and automation of routine tasks. Depending on the platform, certain solutions may be compatible with a single operating system or offer mixed-platform compatibility. To qualify for inclusion in the Enterprise IT Management Software category, a product must: - Assist in managing applications, business systems, or networks - Monitor or log abnormalities within IT systems - Manage virtual machines and resources - Analyze systems for security and performance optimization Top Tools at a Glance | | Unified endpoint patching with single-pane visibility | User Review "Impowered Our MSP to Resolve Issues Quickly and Grow Quickly" | | | CMDB discovery with service-mapping and event correlation | User Review "ServiceNow ITOM: Transforming IT Operations with AI‑Driven Intelligence" | | | Unified endpoint patching and cross-platform deployment | User Review "Simplifying Enterprise Patch Management with Test-and-Approve Workflows and Automation" | | | Per-technician RMM with unlimited endpoint coverage | User Review "A practical way to coordinate technicians, users, and infrastructure work" | | | AWS-native EC2 fleet patching and compliance | User Review "Centralized AWS Management Made Easy with Session Manager and Patch Automation" | | | Cross-platform unattended remote IT support | User Review "TeamViewer’s Global Culture and Expanding Digital Workplace Vision" | | | AWS-native cross-service provisioning and cost visibility | User Review "Centralized, Searchable Hub for Managing Virtually Every AWS Service" | | | No-code ITSM automation across incident-to-change lifecycle | User Review "User-Friendly No-Code Automation with Helpful API Integrations and Reporting" | | | RHEL-native patching, provisioning, and compliance | User Review "Red Hat Smart Management gets the Job done" | * * * Show More * * * ## How Do You Choose the Right Enterprise IT Management Software? ### What You Should Know About Enterprise IT Management Software ### What is Enterprise IT Management Software? Enterprise IT management software provides a centralized point of control for hundreds or thousands of IT asset lifecycles and users involved in one or multiple environments. IT departments use this comprehensive tool to monitor, optimize, and troubleshoot hardware, software, and applications to ensure that they have enough resources to perform at the SLA level.  This software is a collection of software that usually includes [monitoring tools](https://www.g2.com/categories/monitoring), [help desk software](https://www.g2.com/categories/help-desk), [service desk software](https://www.g2.com/categories/service-desk), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [incident management software](https://www.g2.com/categories/incident-management), [endpoint management software](https://www.g2.com/categories/endpoint-management), and other types of IT management solutions. Beyond basic monitoring and inventory management, many tools in this category offer assistance for cloud computing processes and automated software patching so IT experts can manage their time better and not have to manually update each computer. Some of the tools can also assist routine IT tasks automation, allowing IT departments to focus time and energy on more pressing activities. There is no standard as to which software capabilities should be included in this software. Software features requirements for companies are different based on factors such as operating systems, workflows, business processes, business applications, and so on. The main goal is to centralize different IT management processes into a one-stop tool for enterprise-grade IT environments. For mid-size and enterprise business operations with a complex tech environment, IT issues can halt daily operations. Once an organization reaches a certain size, it’s nearly impossible for IT teams to manually deliver system maintenance and updates. Furthermore, ensuring each company computer is updated with the correct applications and compliant with internal standards affects everything from security to financial outcomes. If a business is approaching a headcount that demands a simplified version of IT operational health, this software is a must-have to complete all of the tasks mentioned above. #### What Types of Enterprise IT Management Software Exist? **Service management tools** This type of tool focuses on IT service management to help employees and customers navigate the company’s IT operations. This includes [help desk](https://www.g2.com/categories/help-desk), [service desk](https://www.g2.com/categories/service-desk), [knowledge management](https://www.g2.com/categories/knowledge-management), [patch management](https://www.g2.com/categories/patch-management), [IT service management](https://www.g2.com/categories/it-service-management-itsm-tools), and [incident management](https://www.g2.com/categories/incident-management) software. DevOps and IT teams would use this type of tool to respond and deliver great user experiences. **Performance management tools** Performance management tools focus on ensuring that the company’s IT infrastructure is running smoothly. This includes a set of [monitoring software](https://www.g2.com/categories/monitoring) such as [application performance monitoring](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring), ​​[network monitoring](https://www.g2.com/categories/network-monitoring), and so on. This provides visibility to all the company’s IT infrastructure performance and connects with service management tools when a performance problem arises. Advanced tools also have [AIOps](https://www.g2.com/categories/aiops-platforms) and machine learning to analyze to identify performance issues and provide root-cause analysis for the IT teams.  ### What are the Common Features of Enterprise IT Management Software? The following are some core features within enterprise IT management tools that can help users in better managing their IT infrastructure and service: **Asset discovery:** At any point in an enterprise, there can be hundreds or thousands of technology assets that are critical for employees and the operation of the company. Taking proper stock of these assets is important for tracking, maintenance, and ensuring compliance and security. The platforms in this category offer enterprise data management related to asset inventory, performance, and history, beginning with the initial discovery of assets for accurate representation. A primary component of many enterprise IT management solutions is the ability to scan a company’s networks and identify the connected devices and assets, including laptops, desktops, and monitors. If new computers are added or removed, the discovery tools in some platforms can automatically detect this and update the data as necessary. IT experts might still need to perform certain manual tasks for configuring new assets based on proper compliance and permissions, but automated asset discovery and history tracking can help provide an accurate picture with minimal legwork. **IT monitoring:** Monitor or log abnormalities is one of the key capabilities. Monitoring software allows companies to keep tabs on every aspect of their application, software, network, and other IT assets’ functionality. It sets a functional baseline for their overall IT health status and alerts IT managers when the performance dips below the baseline. Most software provides dashboards that allow companies to view their IT performance in real-time. **Patch management:** Technology evolves quickly, and once employees are set up with appropriate systems, they require ongoing support to keep various applications updated with the constant flow of security patches and third-party updates. The platforms in this category help IT specialists maintain a bird’s eye view of the many patches and updates required for company assets, and the status of each device and network concerning these updates. When an important patch comes along, the files can be mass distributed to many systems connected to the company network, and in some cases automatically installed within corresponding apps. Several platforms offer similar capabilities with new software as a whole, deploying new applications onto devices so employees don’t have to do it themselves. **Remote desktop access and control:** Although IT teams in larger companies can’t always deliver in-person assistance, modern solutions allow them to assist with individual support issues from afar. Many enterprise IT tools in this category share features of [remote support software](https://www.g2.com/categories/remote-support), which provide users with a way to remotely connect and gain temporary control over employee devices. If an employee is having technical issues with an application or the device itself, IT experts can leverage some of the tools in the category to provide direct support, either walking the employee through the troubleshooting process or taking specific actions directly on their computers through remote control. These capabilities can also be leveraged to help onboard new employees or help them master complex processes involving their technology assets.  **ITSM integration** : IT service management (ITSM) tools should be connected with the monitoring and system management tools. This makes it easier for the users to manage their IT resources and support tickets. For optimal monitoring and resolution of internal issues, these platforms may integrate with service desk software or other programs designed around internal IT support ticketing, case assignment, and resource management. ### What are the Benefits of Enterprise IT Management Software? A few of the benefits of enterprise IT management software are as follows: **Provide visibility over the complete IT infrastructure:** The enterprise solutions in this category offer high-level insights into critical systems, assist with project management related to optimization, balancing, and remediation of company infrastructure. The data generated by these platforms makes them a natural complement to [corporate performance management software](https://www.g2.com/categories/corporate-performance-management-cpm), which provides insight into business objectives and the distributed activities that play a role in several KPIs. In addition, this solution can collect data from various sources such as SaaS, cloud platforms, mobile devices, on-premise assets, and so on. Enterprise IT management platforms offer the most relevant data for keeping systems running alongside other assets that assist with many other tasks IT teams perform. Visibility is a priceless commodity for modern IT teams; these tools are an ideal way for these departments to achieve it. **Reduce downtime:** For mid-size and enterprise businesses, the integrity and performance of company data centers and devices are paramount. With these robust platforms, IT teams can better manage IT asset performance via a central dashboard and related systems to ensure that operations run smoothly. The comprehensive performance metrics and actionable insights offered by these solutions benefit IT teams with planning and execution of resource allocation. When companies get too big for more hands-on IT processes, these tools can help transition teams into the enterprise mindset with large-scale device management and analysis. **Save time from repetitive tasks:** To manage hundreds to thousands of IT assets and devices, IT managers can streamline tasks such as patch deployment and user administration to make sure everything is up to date and follows compliance. Enterprise IT management solutions help automate security and compliance by systematically applying patches, configurations, and custom policies. This helps companies to enforce the most up-to-date IT policies to better control their IT infrastructure. ### Who Uses Enterprise IT Management Software? Below are the teams, personas, roles, and functions that may use the software: **IT teams:** Enterprise IT management tools are specially designed to be used across the IT department of a mid-sized or larger organization. With this software, the IT team can automate asset management, fix abnormalities, and support individual employees with IT issues.  **Cross-functional teams:** Outside of the IT department, other teams can use this software to manage software and devices. They can file tickets and receive remote support when they encounter IT problems.  #### Software Related to Enterprise IT Management Software Related solutions that can be used together with enterprise IT management software include: [Software asset management (SAM) software](https://www.g2.com/categories/software-asset-management-sam) **:** The software used by any organization are central to the daily processes and objectives. These applications can require a great deal of tracking and updating as new versions are released and licenses approach expiration. Software asset management (SAM) is a natural complement to enterprise IT management software since they help IT teams maintain visibility over software, its usage, and use cases across teams. These platforms offer a detailed inventory of a company’s active and inactive software tools, along with their versioning and license details, and the employees currently using them. If an important patch is made available for a tool, these platforms can help deploy and configure timely updates. Furthermore, if a critical application is nearing the end of its license terms, these platforms can help facilitate renewals or upgrades so employees can continue to use and benefit from their important applications. [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting) **:** Deciding how to structure an IT team—including the technology and how they use it—requires a great deal of consideration, with each decision affecting the business as a whole. As a company grows and IT operations become more complex, it may benefit a company to hire an outside consultant for assistance in making the best decisions for a business’s unique needs. IT strategy consulting providers offer a variety of advisory services related to planning and implementing technology strategies. These services might come in handy when mapping out a company’s initial IT efforts, but also when restructuring or optimizing an existing IT department. ### Challenges with Enterprise IT Management Software Software solutions can come with their own set of challenges.  **Integration with other solutions:** Since an enterprise IT management software is usually a collection of software, it is difficult to integrate them with existing infrastructure. Unless the company operates under a single environment, which is rarely the case with large companies, there will be compatibility issues. The company should prepare to pay for additional customization to integrate the software into its legacy systems.  **Resistance to change:** There will be resistance from employees when the company is introducing a set of software. This is an implementation challenge that usually comes with the introduction of any new software, except that this time the challenge is bigger with a collection of software. Those who benefit from the current infrastructure or manual work might fear losing their job or have trouble adapting to the new software. The best way to handle this is to communicate with the stakeholders early during the RFP process so they can have their input. This also encourages buy-in since everyone’s voice is being heard. **Lack of training:** It is not easy to adapt to a new set of software. The company needs to ensure that the IT team and other employees have time for training before the official launch. There should also be a place where staff can ask questions early so everyone is on the same page. Again, those questions sometimes bring out integration issues so it is best to spot them early.  ### How to Buy Enterprise IT Management Software #### Requirements Gathering (RFI/RFP) for Enterprise IT Management Software Enterprise IT management software requirements can include standard asset management features like asset discovery and remote control and industry-specific criteria such as compliance with data regulations. Every company has different needs and many might not even need every software under this software. The buyer should make a business case of what goals need to be accomplished. Then they can list out the feature requirements based on the goals. Last, the buyer needs to create a budget based on the identified goals, and how much value will the software bring to the table.  #### Compare Enterprise IT Management Software Products **Create a long list** A long list should include all products that have the core features for an enterprise-level IT management software unless the feature requirement doesn’t need that specific feature. For example, there is no need to have network monitoring if the company is happy with the existing network monitoring software. When buyers also need to replace certain systems, the long list can consist of software with advanced functionality such as workload automation and cloud computing.  **Create a short list** To generate a short list, buyers should eliminate products from the long list based on integration issues, budget, and bundling. Integration issues are paramount, so the buyer should enquire about additional customization costs with the vendor. Some vendors sell everything in a bundle, which increases the cost. Bundling should be negotiated to fit the budget, especially when the buyer already has some part of the system in place. There should be fewer than five vendors at this point.  **Conduct demos** The demos should be based on scenarios that simulate real-life operations at each stage of the IT asset operation, from daily operations to specific scenarios such as server downtime. Each scenario can focus on a type of requirement, such as monitoring abnormalities, remote support on company devices, or patching new software across different environments. This might take a long time because the buyer is testing a software. Ensuring that there are five or lesser than five products from the short list will help the company to save time while conducting extensive demos.  #### Selection of Enterprise IT Management Software **Choose a selection team** The selection team usually includes IT asset managers, executives such as the CIO, and subject matter experts with extensive knowledge of the use cases. Managers from other departments such as support or procurement can also be involved in their teams using the software depending on the use case. Employees should also have their input during the product demo so everyone has a basic understanding of the software.  **Negotiation** The negotiation should focus on the strengths and weaknesses of each product and vendor. For instance, the ability of the vendor to customize the system or provide global support can be a deal-breaker. **Final decision** Since different software will provide different capabilities, there might not be a direct comparison between the selections. So while the pricing of the software is important, buyers should try to estimate the potential ROI of each solution before making a decision.