Beccy S.
BS
Beccy S.
Engagement & Retention Marketing Manager
Mid-Market (51-1000 emp.)
"Brilliant product, 5* service!"
4.5/5
What do you like best about Optimove (formely Kumulos)?

Service from the team is brilliant, always on hand when you need them, always willing to help, and go above and beyond. The system's ease of use is excellent for us, effortless, easy process flow through each stage Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

Nothing at the moment; if I had to pick something, the insights area could be quicker to load as it can take a while sometimes Review collected by and hosted on G2.com.

AS
Anand S.
Technical Project Manager
Small-Business (50 or fewer emp.)
"Satisfied with the product integration into our app"
5/5
What do you like best about Optimove (formely Kumulos)?

Very helpful team; they get on calls if there are any issues with integration or support and make sure everything works great. The product itself is beneficial for us in sending immediate notifications to users. Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

There could have been a module that supports creating user journeys in the app. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Kumulos is an excellent team with great product portfolio and vision."
4.5/5
What do you like best about Optimove (formely Kumulos)?

Their mobile push platform is the best for direct engagements as well as third party integrations. Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

We have worked with Kumulos to fill gaps, and they make sure issues/requests are addressed promptly, so nothing to complain about. Review collected by and hosted on G2.com.

Verified User in Insurance
EI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Integrating Kumulos push notifications into an existing application"
5/5
What do you like best about Optimove (formely Kumulos)?

Kumulos offers a great feature set with a light touch integration. With very little development we were able to enhance our offering to our customers significantly. Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

I believe the reporting could be improved to be more "self serve". Review collected by and hosted on G2.com.

Sabir S.
SS
Sabir S.
Small-Business (50 or fewer emp.)
"The best provider I've worked with!"
5/5
What do you like best about Optimove (formely Kumulos)?

Having worked with Kumulos for about 12 months, I have nothing but praise for the relationship we've developed with them. From the initial sales and onboarding process to the support we then received from them through COVID and finally with the further support with the launch of our new app, it has been the best supplier relationship we've had as a business (and we've had a lot!).

From doing custom development for us, jumping on a call with us whenever we needed to giving us access to their development team, they really try and put customer experience above all else. A true partnership.

However you still need a good product, and their's is one of the best out there. Easy to use and has all the key features we have needed to make the launch of our app a success.

Highly recommend!!! Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

Everything has been great, so there's nothing to dislike. I would have said the time difference as they are based in Scotland and we're in Australia...but even with that they've been accommodating by working to our local hours (a lot of very early mornings and very late evenings for them to make it happen!). You don't get that from a lot of providers. Review collected by and hosted on G2.com.

Liran G.
LG
Liran G.
Senior Product Manager
Small-Business (50 or fewer emp.)
"Great company, with great support and improving product"
4.5/5
What do you like best about Optimove (formely Kumulos)?

Their support is amazing, help you to achieve anything you want until you do it, very responsive and kind.

And the product is very adaptive with many possibilities, more than most of the products out there. Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

Im a product and UI/UX person, I feel the design and experience bit old-fashioned and generic. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great Product, amazing service."
5/5
What do you like best about Optimove (formely Kumulos)?

How easy the platform is to set up and use. We consolidated the technology we had on our mobile apps. Previously we have 7 services integrated into our app, and replaced that with ONE, Kumulos. It gives us everything we had before, so no loss in functionality, much less technical overhead to maintain and a fraction of the cost. All the features, less cost and much less technical hassle = happy. Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

Tough one to answer. To be honest there is nothing that I can think of thats not being really petty. by far the best supplier I have worked with. And I've worked with a few over the years. Review collected by and hosted on G2.com.

Allison S.
AS
Allison S.
Lobbyist
Small-Business (50 or fewer emp.)
"Excellent Product and Superb Customer Service"
5/5
What do you like best about Optimove (formely Kumulos)?

The product is fabulous but most importantly the customer service and technical support went above and beyond all expectations! Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

There is nothing I dislike about this service. I highly recommend Kumulos to others. Review collected by and hosted on G2.com.

Mike W.
MW
Mike W.
Mid-Market (51-1000 emp.)
"Easy to set up"
5/5
What do you like best about Optimove (formely Kumulos)?

Easy to use and get set up for things like in app messaging and push notifications. Also nice that we can get both those features in one place, one integration point etc. Also support were helpful when needed. Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

SDK integration used to quite a manual task, but they've made significant improvements in this area recently with their open-source SDKs. Review collected by and hosted on G2.com.

Natalia Z.
NZ
Natalia Z.
Software Developer
Small-Business (50 or fewer emp.)
"Positive experience with Kumulos"
5/5
What do you like best about Optimove (formely Kumulos)?

One of the best things about Kumulos is their experienced team that is always available for help whenever needed. Second, best is how easy Kumulos was to integrate with an existing mobile app. Review collected by and hosted on G2.com.

What do you dislike about Optimove (formely Kumulos)?

Nothing to dislike, all the experience was positive so far. Review collected by and hosted on G2.com.