LF
Luis F.
Dispatch Supervisor
Mid-Market (51-1000 emp.)
"More affordable and functional than the rest."
5/5
What do you like best about OptimoRoute?

Importing .csv and routing multiple drivers within minutes. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

Multi-select polygon tool functionality does not work as expected (draw over stops, assign all to driver 2, stops get assigned to driver 2)

Instead it works like: draw over stops, assign to driver 2, stops become unassigned, need to hit plan routes and make sure no other driver is selected.

It took a bit of experimenting to learn how to use this function while everything else was very easy to learn at a glance. Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Hey Luis, thanks for such a thoughtful review! It’s exciting to see you are doing more and providing an improved customer experience because of OptimoRoute. While we wish you found polygon tool was more intuitive, feedback like this is useful and helps us make the software better for everyone.

HV
Henry V.
Administrative assistant
Small-Business (50 or fewer emp.)
"Efficient planning and complex problem solving"
4.5/5
What do you like best about OptimoRoute?

One of our favourite Optimoroute features is that it can let our clients know the live tracking of our delivery team. Moreover, the assignation of routes is very efficient and logical. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

Sometimes we have to manually select some clients from some routes to reassign them into other routes to avoid long idle times during the shifts. Some time frames will have drivers waiting for almost 1 hour or 2 hours instead of optimizing right away and assigning those people from a non busy time frame to busier routes to complete them and leave the non efficient time frame for one driver blank so the driver can finish the shift in one time frame before. Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Love hearing we’ve helped with so many facets of your business, Henry! We are always appreciative of user feedback on features, and your input for a more personalised experience is intriguing. I propose contacting us at support@optimoroute.com. We would love to hear more comments about how we could make the software easier, as well as figure out a more convenient way to get the results you desire with minimal manual manipulation.

Kristófer L.
KL
Kristófer L.
Framkvæmdastjóri
Food & Beverages
Small-Business (50 or fewer emp.)
"Incredibly optimized algorithm"
5/5
What do you like best about OptimoRoute?

Incredibly optimized algorithm for large routs with many drivers. It is possible to add many different types of constraints so the optimized route reflects our delivery scenario properly.

One of the best features is the OptimoRoute app. We can track our drivers in real time and see how they are performing. With OptimoRoute's API it is also possible to connect our system with their's that enables us to create a better user experience for our customers.

New features are being added regularly which is very important for our market that is very competitive and technical. This product give us a much needed edge. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

Everything that we disliked in the beginning has been fixed. Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Thank you for your feedback! We think you are pretty awesome too. And we are therefore proud that OptimoRoute gives you the edge you need and tools to continue to grow. Let’s keep going with more great stuff!

JG
juan g.
CEO
Small-Business (50 or fewer emp.)
"EASY AND CONVENIENT TO USE"
5/5
What do you like best about OptimoRoute?

As a small company owner I've been saving miles, gas and the most important saving, my own time!!!

I can plan 8 routes in 3 difference cities in less than 12 min, I used to spent 2 hours doing manually. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

What I don't like is some features like proof of delivery, shipping label printed are still missing in the platform.

Also if you have warehouses in differences cities you need to open one account per city. Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Thank you for your feedback! So great to hear that you are seeing time and money wins using OptimoRoute. It means a lot to us that we can make such a difference to large and small companies alike. Stay tuned for feature updates! We hear you and we think you will love what’s coming next.

BJ
Brian J.
Administrator
Small-Business (50 or fewer emp.)
"Very good for my business needs, but I've never used another competing program."
4/5
What do you like best about OptimoRoute?

Altering the duration of a scheduled stop to keep our routes accurate. Having our hyperlinks right there in our drivers' e-mail. Viewing the timeline at any point in the day to see where a driver should be right now. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

One feature I could really use is to search an address and find out exactly if and when we were ever at that address before. Also, I do not know exactly what my company owner pays for this program, but I understand that it is expensive. Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Thanks for your feedback! We are so pleased you like the software. Rest assured that your company is getting a powerful planning tool for a small-business friendly price. We come in far below our comparable competitors.

There are a couple of ways to search for a past order, please contact us at support@optimoroute.com and we will go over the how-to.

We have more tools coming out that can improve your customer service (want to plan with weeks of orders at a time? Allow your customer to track their driver’s arrival?) Stay tuned! We are always looking for ways to improve the routing experience.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Great service with very helpful support creating rep routes and analysis thereof."
4.5/5
What do you like best about OptimoRoute?

The app is user friendly and functional with improvements being done on a very regular basis. There is alot of functionality which provides a holistic and detailed view of time, distance and travelling patterns within

the preset parameters. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

It would be nice if the route sharing was automated rather than having to log in every morning to share routes to the drivers apps.

Having a built in database, which considers drivers trends to specific locations when planning routes and allows for flexibility within a week. (seeing Tuesday's clients on Monday) Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Thank you for your feedback! We take pride in offering a robust solution that is easy to use and are pleased you appreciate these aspects of the tool. Our continuous feature development is based on the needs of our customers, so you can feel confident that we hear you and have some great new features coming soon! We are proud that by using OptimoRoute you have further identified ways to increase productivity.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Optimoroute simplifies our logistics planning processes"
5/5
What do you like best about OptimoRoute?

We manage a fleet of trucks across multiple systems and engaged with a number of companies over a 6 month period to find a route optimisation that suits our needs. Optimoroute provided an excellent quality solution with rich API support that allowed us to integrate seamlessly into our operations. This is backed up by a team that has given us outstanding after-sales support. I'd also have to say that the ability to strike a balance between producing a fleet-optimal route and one that spreads fair workload across our drivers is fairly key to the success of adopting the platform and is a popular feature with our team. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

The actual route planning each day is conducted by our dispatch managers who are drivers by trade. I'd love to see more work put into the web interface, specifically the ability to visually manipulate the output of the optimiser by drag-and-drop. This doesn't prevent us from benefiting from Optimoroute, but it would allow us to integrate our operations more tightly with their platform. Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Hey there! We pride ourselves on our efforts to help everyone get the most from OptimoRoute, so it’s wonderful to hear about your successes. Drag and drop is a feature we will be developing in the future; send us an email at support@optimoroute.com and we’ll notify you once it reaches BETA.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Works great, support is great, APIs are great"
5/5
What do you like best about OptimoRoute?

The interfce to manage orders, routes and drivers is very easy to use and fast. We use the APIs to push and pull orders in to our system after Optimo does a great job routing. The work flow is great for us. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

We would like to get a few more features exposed in the API. Weekly routing and multipel time windows. Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Thank you for your feedback! We have an updated API for weekly planning and multiple time windows. Since weekly planning is still in Beta, please contact us to get specifications at support@optimoroute.com. We are very pleased our solution works well for you!

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Who doesn't want to get more work done without working any more hours in a day?"
5/5
What do you like best about OptimoRoute?

The software engineers at OptimoRoute take their time to listen to what each company is trying to achieve, then they go back and re-write their software so that you can get it done in the most cost effective way. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

Nothing! Every suggestion to make the software work better for our company has been taken, worked into the software, and pushed back out to us with minimal turnaround time. All you have to do is ask! Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Woohoo! We work hard to make sure that OptimoRoute is the best solution available, and that is possible from relationships we build with our users.

Can’t wait to show you what’s coming next!

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Best route planning app available in the price range"
5/5
What do you like best about OptimoRoute?

Very accurate locations and easy to import customer orders. Review collected by and hosted on G2.com.

What do you dislike about OptimoRoute?

Monthly payments are a little high for a small business but definitely make up for it in time savings Review collected by and hosted on G2.com.

Response from Support Team of OptimoRoute

Hi! We strive to provide value far exceeding the cost of the software. It’s our hope that OptimoRoute can help you grow and add more value.