BG
Bela G.
Small-Business (50 or fewer emp.)
"Everything was fine and they helped me when I got stuck."
4/5
What do you like best about OptiMonk?

Customer service is very good and helpful Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

Pretty high price for pop up service, because websites can't take much of them Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Great, helpful and flexible team & easy to use product"
5/5
What do you like best about OptiMonk?

Stands out for its reliable and professional team, offering extensive and diverse solutions that can be customized to suit our website's needs. Their customer service is top-notch and incredibly helpful! Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

We have not encountered any drawbacks or disadvantages so far. Review collected by and hosted on G2.com.

Joel M.
JM
Joel M.
Sales Manager
Small-Business (50 or fewer emp.)
"Totally awesome free version with so much potential to grow!"
5/5
What do you like best about OptiMonk?

Support is really nice and helpful! They always get back to you within 24hrs and have been able to solve every issue easily! Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

I can't think of any major drawbacks, honestly! Review collected by and hosted on G2.com.

Verified User in Cosmetics
UC
Verified User in Cosmetics
Small-Business (50 or fewer emp.)
"Fast, reliable"
5/5
What do you like best about OptiMonk?

I like th fast customer service, easy to use. Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

Perhaps I don't like the design of graphic elements Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Amazing customer service"
5/5
What do you like best about OptiMonk?

The customer service was super helpful. When I had a question they immediately asked questions in order to be able to solve it. Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

It requires some technical knowledge about coding. Review collected by and hosted on G2.com.

SH
Stefan H.
Small-Business (50 or fewer emp.)
"Very powerful, flexible, and a great team!"
4.5/5
What do you like best about OptiMonk?

Many ways to implement with great ease and control, if needed. Many templates. Excellent, full compliance to GDPR, including no transfer of data outside EER. Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

Nothing yet. Support answered all questions via chat, very responsive. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"The support from Optimonk is amazing. They answer quickly and help you a lot."
5/5
What do you like best about OptiMonk?

With Optimonk you have a lot of opportunities to create different kinds of Pop-Ups. What I especially like are the gamification variants. Here I used e.g. the Lucky Wheel for the first time and it worked great together with the connection to Emarsys. Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

I'd be happy if we could also use individual codes for the Lucky Wheel. For now you can only use fixed codes and here we had the risk that customers share the code. This would be a very big problem if we want to give a bigger price. For this reason we can use the Wheel just in a limited way and not so often. Review collected by and hosted on G2.com.

KD
Kendall D.
Mid-Market (51-1000 emp.)
"OptiMonk Support is/are the best!"
5/5
What do you like best about OptiMonk?

Besides the ease of setting up campaigns, I LOVE the support team. They are very knowledgeable and respond very quickly. Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

That I can't send text reminders for abandoned carts. Review collected by and hosted on G2.com.

Ákos B.
ÁB
Ákos B.
Head of marketing & e-commerce CE
Small-Business (50 or fewer emp.)
"Overall very good solution with lot of flexibility, A/B testing and custom setup."
4/5
What do you like best about OptiMonk?

A/B testing options, very easy to copy already existing campaigns to different domains, very easy to setup modify campaigns, drag & drop option with lot of templates Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

Integration to google anylitycs is a bit difficult to make Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"A1 Customer Service, Easy to Use Product"
4.5/5
What do you like best about OptiMonk?

The customer service is brilliant. Zsofi reached out right away and talked us though getting set up and was very patient with our newbie questions. The tech itself is pretty much plug and play, very easy to use with Google Tag Manager and the templates make it super easy. Review collected by and hosted on G2.com.

What do you dislike about OptiMonk?

Not many downsides - there could maybe be a little more flexibility with styling of the templates. One problem (not unique to OptiMonk) is triggering exit intent pop-ups on mobile, but that's an issue with every provider that I know of. Review collected by and hosted on G2.com.