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Optimizely Web Experimentation

By Optimizely

4.2 out of 5 stars

How would you rate your experience with Optimizely Web Experimentation?

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Optimizely Web Experimentation Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use in Optimizely Web Experimentation, making implementation and management incredibly straightforward. (41 mentions)
Users value the ease of implementation in Optimizely Web Experimentation, facilitating seamless live experiments and tracking. (32 mentions)
Users highlight Optimizely's intuitive UI and agile experimentation, enabling rapid updates and seamless setup of multiple tests. (28 mentions)
Users value the ease of implementing A/B tests with Optimizely, enabling straightforward experimentation and clear result tracking. (26 mentions)
Users value the easy setup of Optimizely Web Experimentation, making launching experiments simple and user-friendly. (24 mentions)
Users love the fantastic UI of Optimizely, highlighting its ease of use and powerful visual editor for testing. (18 mentions)
Users value the intuitive interface of Optimizely, making experimentation easy to learn and efficient for testing. (17 mentions)
Users praise the responsive customer support from Optimizely, noting its effectiveness in resolving issues promptly. (16 mentions)
Users find the learning curve steep for Optimizely Web Experimentation, with some features being hard to master initially. (19 mentions)
Users find difficult learning curves with Optimizely, as new users struggle to navigate and utilize the platform effectively. (15 mentions)
Users find the difficulty of use in Optimizely Web Experimentation frustrating, often needing technical help for setup. (14 mentions)
Users struggle with testing difficulties, finding metrics hard to read and tests complicated by lack of templates. (12 mentions)
Users find Optimizely Web Experimentation to be too expensive for solo entrepreneurs, impacting accessibility and affordability. (10 mentions)
Users experience bugs and code conflicts with Optimizely, complicating its functionality and affecting the overall user experience. (4 mentions)
Users experience slow performance with Optimizely Web Experimentation, particularly in client-side A/B testing and fragment handling. (4 mentions)
Users express frustration over poor support from Optimizely, particularly regarding setup and guidance for their platform. (3 mentions)

Top Pros or Advantages of Optimizely Web Experimentation

1. Ease of Use
Users love the ease of use in Optimizely Web Experimentation, making implementation and management incredibly straightforward.
See 41 mentions

See Related User Reviews

Giovanni L.
GL

Giovanni L.

Mid-Market (51-1000 emp.)

4.5/5

"Web experimentation is easy to implement and powerful for A/B testing."

What do you like about Optimizely Web Experimentation?

what I liked most about web experimentation is how easy it is to implement, it is as simple as adding a script to our html, and the possibilities to e

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great product, always improving"

What do you like about Optimizely Web Experimentation?

The interface is clear and really easy to use. But what I really like is that there is a very good support network that can be called upon when needed

2. Experimentation
Users value the ease of implementation in Optimizely Web Experimentation, facilitating seamless live experiments and tracking.
See 32 mentions

See Related User Reviews

Giovanni L.
GL

Giovanni L.

Mid-Market (51-1000 emp.)

4.5/5

"Web experimentation is easy to implement and powerful for A/B testing."

What do you like about Optimizely Web Experimentation?

what I liked most about web experimentation is how easy it is to implement, it is as simple as adding a script to our html, and the possibilities to e

Denny R.
DR

Denny R.

Enterprise (> 1000 emp.)

4.0/5

"Very good tool"

What do you like about Optimizely Web Experimentation?

The upsides are that you can easily put experiments live. I do not have CRO experience and putting these experiments live was very straightforward. Th

3. Features
Users highlight Optimizely's intuitive UI and agile experimentation, enabling rapid updates and seamless setup of multiple tests.
See 28 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Product and event greater support"

What do you like about Optimizely Web Experimentation?

Optimizely itself is a great tool for both new and established CRO programmes. They are constantly upgrading and adding new services My favourite

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very easy to use feature packed tool that just works"

What do you like about Optimizely Web Experimentation?

For us it's a very easy to use experimentation tool that always support the experiment setup we require and just works as expected. Added to that it h

4. A/B Testing
Users value the ease of implementing A/B tests with Optimizely, enabling straightforward experimentation and clear result tracking.
See 26 mentions

See Related User Reviews

Giovanni L.
GL

Giovanni L.

Mid-Market (51-1000 emp.)

4.5/5

"Web experimentation is easy to implement and powerful for A/B testing."

What do you like about Optimizely Web Experimentation?

what I liked most about web experimentation is how easy it is to implement, it is as simple as adding a script to our html, and the possibilities to e

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Optimizely Review"

What do you like about Optimizely Web Experimentation?

The ability to build A/B tests across agnostic platforms.

5. Easy Setup
Users value the easy setup of Optimizely Web Experimentation, making launching experiments simple and user-friendly.
See 24 mentions

See Related User Reviews

Giovanni L.
GL

Giovanni L.

Mid-Market (51-1000 emp.)

4.5/5

"Web experimentation is easy to implement and powerful for A/B testing."

What do you like about Optimizely Web Experimentation?

what I liked most about web experimentation is how easy it is to implement, it is as simple as adding a script to our html, and the possibilities to e

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A/B testing and Personalisation"

What do you like about Optimizely Web Experimentation?

The ease of use of OWE is second to none, there are always new features being rolled out to make the experience easy and seamless. The visual editor,

6. User Interface
Users love the fantastic UI of Optimizely, highlighting its ease of use and powerful visual editor for testing.
See 18 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great product, always improving"

What do you like about Optimizely Web Experimentation?

The interface is clear and really easy to use. But what I really like is that there is a very good support network that can be called upon when needed

Justin C.
JC

Justin C.

Enterprise (> 1000 emp.)

4.0/5

"Optimizely enables teams to easily run A/B experiments"

What do you like about Optimizely Web Experimentation?

The ease-of-use and the UI is fantastic.

7. Intuitive
Users value the intuitive interface of Optimizely, making experimentation easy to learn and efficient for testing.
See 17 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Webpage experiment made easy!!!!"

What do you like about Optimizely Web Experimentation?

No complex terminology. It has very intuitive design! Definitely worth a try

Leo H.
LH

Leo H.

Enterprise (> 1000 emp.)

5.0/5

"game changer for experimentation"

What do you like about Optimizely Web Experimentation?

how simple the UI is, and how it's been made with the regular user in mind

8. Customer Support
Users praise the responsive customer support from Optimizely, noting its effectiveness in resolving issues promptly.
See 16 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Product and event greater support"

What do you like about Optimizely Web Experimentation?

Optimizely itself is a great tool for both new and established CRO programmes. They are constantly upgrading and adding new services My favourite

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"New experimentors using Experimentation!"

What do you like about Optimizely Web Experimentation?

The ease of implementing an experiemnt with the WYZYWIG editor was very easy to get to grips with. The logical sequence and selection of options to se

Top Cons or Disadvantages of Optimizely Web Experimentation

1. Learning Curve
Users find the learning curve steep for Optimizely Web Experimentation, with some features being hard to master initially.
See 19 mentions

See Related User Reviews

IL

Ilona L.

Enterprise (> 1000 emp.)

4.0/5

"Optimizely's Web Experimentation is a great tool for experimenters"

What do you dislike about Optimizely Web Experimentation?

It takes a bit of time to learn the tool and all its ins and outs, but once you do, you realise how straightforward it is, although it can be quite ov

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"One of the most holistic experimentation platforms available"

What do you dislike about Optimizely Web Experimentation?

The metrics, while powerful in what they can report, can be hard to read and understand sometimes. Some tests reach significance way faster than expec

2. Difficult Learning
Users find difficult learning curves with Optimizely, as new users struggle to navigate and utilize the platform effectively.
See 15 mentions

See Related User Reviews

Kristen J.
KJ

Kristen J.

Small-Business (50 or fewer emp.)

4.0/5

"A good way to AB test"

What do you dislike about Optimizely Web Experimentation?

I would like more templates so we could do less coding, as a marketer and note a coder it makes for more difficult tests to have to go to development

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid CMP meeting basic expectations with stronger potential"

What do you dislike about Optimizely Web Experimentation?

The glaringly obvious downside is the pricey system especially when looking at it side by side with competitor software performing the same purposes.

3. Difficulty of Use
Users find the difficulty of use in Optimizely Web Experimentation frustrating, often needing technical help for setup.
See 14 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Optimizely Web is Great: It's very powerful and easy to use"

What do you dislike about Optimizely Web Experimentation?

Working with Single Page Apps in Optimizely Web can be tricky and requires technical knowledge / dev involvement in certain cases

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Optimizely Web Experimentation is a great tool"

What do you dislike about Optimizely Web Experimentation?

Sometimes, it is not totally user friendly and requires some development work to set up experiments,

4. Testing Difficulties
Users struggle with testing difficulties, finding metrics hard to read and tests complicated by lack of templates.
See 12 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Leading platform"

What do you dislike about Optimizely Web Experimentation?

The hardest part is going cold pre testing and personalization into a culture where folks self serve. That is the stage my organization is at right n

Kristen J.
KJ

Kristen J.

Small-Business (50 or fewer emp.)

4.0/5

"A good way to AB test"

What do you dislike about Optimizely Web Experimentation?

I would like more templates so we could do less coding, as a marketer and note a coder it makes for more difficult tests to have to go to development

5. Expensive
Users find Optimizely Web Experimentation to be too expensive for solo entrepreneurs, impacting accessibility and affordability.
See 10 mentions

See Related User Reviews

IL

Ilona L.

Enterprise (> 1000 emp.)

4.0/5

"Optimizely's Web Experimentation is a great tool for experimenters"

What do you dislike about Optimizely Web Experimentation?

It takes a bit of time to learn the tool and all its ins and outs, but once you do, you realise how straightforward it is, although it can be quite ov

NH

Nicholas H.

Mid-Market (51-1000 emp.)

4.5/5

"A potent piece of kit, watch out!"

What do you dislike about Optimizely Web Experimentation?

While Web Experimentation offers remarkable speed and flexibility, it also opens the door to some real risks if not used with discipline. The very thi

6. Bugs
Users experience bugs and code conflicts with Optimizely, complicating its functionality and affecting the overall user experience.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"One of the most holistic experimentation platforms available"

What do you dislike about Optimizely Web Experimentation?

The metrics, while powerful in what they can report, can be hard to read and understand sometimes. Some tests reach significance way faster than expec

KE

kristen e.

Enterprise (> 1000 emp.)

4.0/5

"Very logical and user friendly user interface"

What do you dislike about Optimizely Web Experimentation?

Sometimes experiencing flashing issues. Also experience issues sometimes as the preview tool does not work unless incognito mode.

7. Slow Performance
Users experience slow performance with Optimizely Web Experimentation, particularly in client-side A/B testing and fragment handling.
See 4 mentions

See Related User Reviews

CB

Chniber B.

Mid-Market (51-1000 emp.)

4.0/5

"Good tool to manage our experimenta"

What do you dislike about Optimizely Web Experimentation?

Bit long period of time to load the dashboards

NH

Nicholas H.

Mid-Market (51-1000 emp.)

4.5/5

"A potent piece of kit, watch out!"

What do you dislike about Optimizely Web Experimentation?

While Web Experimentation offers remarkable speed and flexibility, it also opens the door to some real risks if not used with discipline. The very thi

8. Poor Support
Users express frustration over poor support from Optimizely, particularly regarding setup and guidance for their platform.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Optimizely Review"

What do you dislike about Optimizely Web Experimentation?

Difficult support to get in the platform

Fabien C.
FC

Fabien C.

Enterprise (> 1000 emp.)

5.0/5

"Amazing tech if you're new to AB Testing and looking for a solution for the years ahead"

What do you dislike about Optimizely Web Experimentation?

The UI might seem complex due to the number of features, if you're a standalone marketer with no developper help, you will meet roadblocks eventually.

Optimizely Web Experimentation Reviews (408)

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Reviews

Optimizely Web Experimentation Reviews (408)

View 1 Video Reviews
4.2
408 reviews
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Peter Z.
PZ
Conversion Rate Optimisation Manager
Enterprise (> 1000 emp.)
"Powerful and easy to use"
What do you like best about Optimizely Web Experimentation?

Well thought out UI that makes building complex experiments efficient. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

There isn't a mobile app that can easily turn experiments on and off. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Enterprise (> 1000 emp.)
"User Friendly & Customizable"
What do you like best about Optimizely Web Experimentation?

Optimizely makes it incredibly easy to run A/B tests and optimize digital experiences without heavy reliance on developers. The UI is intuitive, the reporting is clear, and the ability to personalize experiences at scale is a game changer. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I wish they had native integrations with more analytics tools—it would streamline workflows and make data syncing even smoother. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market (51-1000 emp.)
"Optimizely allows all business users to understand experiments with less statistical background"
What do you like best about Optimizely Web Experimentation?

The results produced and the explanations of the different results for multi-variate experiments allows users from throughout the business to understand the variant performance without having to undertake complicated statistical analyses. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Some implementation of the metrics used in experiments is technically difficult to implement and things like offline conversions etc can be tricky. Review collected by and hosted on G2.com.

Gabriel A.
GA
Product Manager
Small-Business (50 or fewer emp.)
"Simple"
What do you like best about Optimizely Web Experimentation?

Easy and Simple, it has excellent support, the ease of implementation and ease of integration have achieved a higher frequency of use and I have been surprised by its large number of functions, which are very functional. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Well, the truth is that for a new collaborator it can be complicated at the beginning, but not to the extent of taking more than 1 week to learn. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Enterprise (> 1000 emp.)
"Easy to use experimentation software"
What do you like best about Optimizely Web Experimentation?

It is great to see results so clearly from the metrics defined for each test. The platform itself is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

It would be handy to see experimentation suggestions on the platform. Perhaps where there are indications of conversion drop off. Review collected by and hosted on G2.com.

Fawzan .
F
Research Analyst
Mid-Market (51-1000 emp.)
"Optimizely for a DMO (Destination Marketing Office)"
What do you like best about Optimizely Web Experimentation?

It's a simple and effective way to run experiments and track results while encouraging teams to continuously explore improvements in the customer experience. This shift in mindset is fundamental to Optimizely. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

It can be quite expensive, making it more suited for larger organizations. Review collected by and hosted on G2.com.

Ilana T.
IT
Senior Digital Marketing Manager
Mid-Market (51-1000 emp.)
"A good (but not great) experimentation platform"
What do you like best about Optimizely Web Experimentation?

There are pretty powerful configuration options, once you know where/what they are Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Having used other experimentation tools, I really dislike the Optimizely visual editor for setting up a new experiment.I find it hard to navigate and select the right elements. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Enterprise (> 1000 emp.)
"Good ab testing tool requiring advanced technical knowledge to get the best out of it"
What do you like best about Optimizely Web Experimentation?

Technically advanced tool capable of managing complex tests that require good development skills Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Metrics management

Lack of preview mode

lack of explanation of statistical significance, which is not always consistent Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Mid-Market (51-1000 emp.)
"Very easy to use feature packed tool that just works"
What do you like best about Optimizely Web Experimentation?

For us it's a very easy to use experimentation tool that always support the experiment setup we require and just works as expected. Added to that it has a very intuitive UI that makes it a breeze to setup multiple experiments in a short time. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

In all honesty; it's expensive, making it not an option for every client. Review collected by and hosted on G2.com.

PS
Associate Director
Enterprise (> 1000 emp.)
"Great tool.. but pricey"
What do you like best about Optimizely Web Experimentation?

Has great WYSIWYG editor, and JS and CSS editor, which makes editing very flexible for developers and non technical users. Can handle simple and robust tasks. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Limitations on behavioral segmentation, without purchasing a higher tier. Review collected by and hosted on G2.com.