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Optimizely Web Experimentation

By Optimizely

4.2 out of 5 stars

How would you rate your experience with Optimizely Web Experimentation?

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Optimizely Web Experimentation Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use in Optimizely Web Experimentation, making implementation and management incredibly straightforward. (41 mentions)
Users value the ease of implementation in Optimizely Web Experimentation, facilitating seamless live experiments and tracking. (32 mentions)
Users highlight Optimizely's intuitive UI and agile experimentation, enabling rapid updates and seamless setup of multiple tests. (28 mentions)
Users value the ease of implementing A/B tests with Optimizely, enabling straightforward experimentation and clear result tracking. (26 mentions)
Users value the easy setup of Optimizely Web Experimentation, making launching experiments simple and user-friendly. (24 mentions)
Users love the fantastic UI of Optimizely, highlighting its ease of use and powerful visual editor for testing. (18 mentions)
Users value the intuitive interface of Optimizely, making experimentation easy to learn and efficient for testing. (17 mentions)
Users praise the responsive customer support from Optimizely, noting its effectiveness in resolving issues promptly. (16 mentions)
Users find the learning curve steep for Optimizely Web Experimentation, with some features being hard to master initially. (19 mentions)
Users find difficult learning curves with Optimizely, as new users struggle to navigate and utilize the platform effectively. (15 mentions)
Users find the difficulty of use in Optimizely Web Experimentation frustrating, often needing technical help for setup. (14 mentions)
Users struggle with testing difficulties, finding metrics hard to read and tests complicated by lack of templates. (12 mentions)
Users find Optimizely Web Experimentation to be too expensive for solo entrepreneurs, impacting accessibility and affordability. (10 mentions)
Users experience bugs and code conflicts with Optimizely, complicating its functionality and affecting the overall user experience. (4 mentions)
Users experience slow performance with Optimizely Web Experimentation, particularly in client-side A/B testing and fragment handling. (4 mentions)
Users express frustration over poor support from Optimizely, particularly regarding setup and guidance for their platform. (3 mentions)

Top Pros or Advantages of Optimizely Web Experimentation

1. Ease of Use
Users love the ease of use in Optimizely Web Experimentation, making implementation and management incredibly straightforward.
See 41 mentions

See Related User Reviews

Giovanni L.
GL

Giovanni L.

Mid-Market (51-1000 emp.)

4.5/5

"Web experimentation is easy to implement and powerful for A/B testing."

What do you like about Optimizely Web Experimentation?

what I liked most about web experimentation is how easy it is to implement, it is as simple as adding a script to our html, and the possibilities to e

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great product, always improving"

What do you like about Optimizely Web Experimentation?

The interface is clear and really easy to use. But what I really like is that there is a very good support network that can be called upon when needed

2. Experimentation
Users value the ease of implementation in Optimizely Web Experimentation, facilitating seamless live experiments and tracking.
See 32 mentions

See Related User Reviews

Giovanni L.
GL

Giovanni L.

Mid-Market (51-1000 emp.)

4.5/5

"Web experimentation is easy to implement and powerful for A/B testing."

What do you like about Optimizely Web Experimentation?

what I liked most about web experimentation is how easy it is to implement, it is as simple as adding a script to our html, and the possibilities to e

Denny R.
DR

Denny R.

Enterprise (> 1000 emp.)

4.0/5

"Very good tool"

What do you like about Optimizely Web Experimentation?

The upsides are that you can easily put experiments live. I do not have CRO experience and putting these experiments live was very straightforward. Th

3. Features
Users highlight Optimizely's intuitive UI and agile experimentation, enabling rapid updates and seamless setup of multiple tests.
See 28 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Product and event greater support"

What do you like about Optimizely Web Experimentation?

Optimizely itself is a great tool for both new and established CRO programmes. They are constantly upgrading and adding new services My favourite

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very easy to use feature packed tool that just works"

What do you like about Optimizely Web Experimentation?

For us it's a very easy to use experimentation tool that always support the experiment setup we require and just works as expected. Added to that it h

4. A/B Testing
Users value the ease of implementing A/B tests with Optimizely, enabling straightforward experimentation and clear result tracking.
See 26 mentions

See Related User Reviews

Giovanni L.
GL

Giovanni L.

Mid-Market (51-1000 emp.)

4.5/5

"Web experimentation is easy to implement and powerful for A/B testing."

What do you like about Optimizely Web Experimentation?

what I liked most about web experimentation is how easy it is to implement, it is as simple as adding a script to our html, and the possibilities to e

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Optimizely Review"

What do you like about Optimizely Web Experimentation?

The ability to build A/B tests across agnostic platforms.

5. Easy Setup
Users value the easy setup of Optimizely Web Experimentation, making launching experiments simple and user-friendly.
See 24 mentions

See Related User Reviews

Giovanni L.
GL

Giovanni L.

Mid-Market (51-1000 emp.)

4.5/5

"Web experimentation is easy to implement and powerful for A/B testing."

What do you like about Optimizely Web Experimentation?

what I liked most about web experimentation is how easy it is to implement, it is as simple as adding a script to our html, and the possibilities to e

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A/B testing and Personalisation"

What do you like about Optimizely Web Experimentation?

The ease of use of OWE is second to none, there are always new features being rolled out to make the experience easy and seamless. The visual editor,

6. User Interface
Users love the fantastic UI of Optimizely, highlighting its ease of use and powerful visual editor for testing.
See 18 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great product, always improving"

What do you like about Optimizely Web Experimentation?

The interface is clear and really easy to use. But what I really like is that there is a very good support network that can be called upon when needed

Justin C.
JC

Justin C.

Enterprise (> 1000 emp.)

4.0/5

"Optimizely enables teams to easily run A/B experiments"

What do you like about Optimizely Web Experimentation?

The ease-of-use and the UI is fantastic.

7. Intuitive
Users value the intuitive interface of Optimizely, making experimentation easy to learn and efficient for testing.
See 17 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Webpage experiment made easy!!!!"

What do you like about Optimizely Web Experimentation?

No complex terminology. It has very intuitive design! Definitely worth a try

Leo H.
LH

Leo H.

Enterprise (> 1000 emp.)

5.0/5

"game changer for experimentation"

What do you like about Optimizely Web Experimentation?

how simple the UI is, and how it's been made with the regular user in mind

8. Customer Support
Users praise the responsive customer support from Optimizely, noting its effectiveness in resolving issues promptly.
See 16 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Product and event greater support"

What do you like about Optimizely Web Experimentation?

Optimizely itself is a great tool for both new and established CRO programmes. They are constantly upgrading and adding new services My favourite

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"New experimentors using Experimentation!"

What do you like about Optimizely Web Experimentation?

The ease of implementing an experiemnt with the WYZYWIG editor was very easy to get to grips with. The logical sequence and selection of options to se

Top Cons or Disadvantages of Optimizely Web Experimentation

1. Learning Curve
Users find the learning curve steep for Optimizely Web Experimentation, with some features being hard to master initially.
See 19 mentions

See Related User Reviews

IL

Ilona L.

Enterprise (> 1000 emp.)

4.0/5

"Optimizely's Web Experimentation is a great tool for experimenters"

What do you dislike about Optimizely Web Experimentation?

It takes a bit of time to learn the tool and all its ins and outs, but once you do, you realise how straightforward it is, although it can be quite ov

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"One of the most holistic experimentation platforms available"

What do you dislike about Optimizely Web Experimentation?

The metrics, while powerful in what they can report, can be hard to read and understand sometimes. Some tests reach significance way faster than expec

2. Difficult Learning
Users find difficult learning curves with Optimizely, as new users struggle to navigate and utilize the platform effectively.
See 15 mentions

See Related User Reviews

Kristen J.
KJ

Kristen J.

Small-Business (50 or fewer emp.)

4.0/5

"A good way to AB test"

What do you dislike about Optimizely Web Experimentation?

I would like more templates so we could do less coding, as a marketer and note a coder it makes for more difficult tests to have to go to development

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid CMP meeting basic expectations with stronger potential"

What do you dislike about Optimizely Web Experimentation?

The glaringly obvious downside is the pricey system especially when looking at it side by side with competitor software performing the same purposes.

3. Difficulty of Use
Users find the difficulty of use in Optimizely Web Experimentation frustrating, often needing technical help for setup.
See 14 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Optimizely Web is Great: It's very powerful and easy to use"

What do you dislike about Optimizely Web Experimentation?

Working with Single Page Apps in Optimizely Web can be tricky and requires technical knowledge / dev involvement in certain cases

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Optimizely Web Experimentation is a great tool"

What do you dislike about Optimizely Web Experimentation?

Sometimes, it is not totally user friendly and requires some development work to set up experiments,

4. Testing Difficulties
Users struggle with testing difficulties, finding metrics hard to read and tests complicated by lack of templates.
See 12 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Leading platform"

What do you dislike about Optimizely Web Experimentation?

The hardest part is going cold pre testing and personalization into a culture where folks self serve. That is the stage my organization is at right n

Kristen J.
KJ

Kristen J.

Small-Business (50 or fewer emp.)

4.0/5

"A good way to AB test"

What do you dislike about Optimizely Web Experimentation?

I would like more templates so we could do less coding, as a marketer and note a coder it makes for more difficult tests to have to go to development

5. Expensive
Users find Optimizely Web Experimentation to be too expensive for solo entrepreneurs, impacting accessibility and affordability.
See 10 mentions

See Related User Reviews

IL

Ilona L.

Enterprise (> 1000 emp.)

4.0/5

"Optimizely's Web Experimentation is a great tool for experimenters"

What do you dislike about Optimizely Web Experimentation?

It takes a bit of time to learn the tool and all its ins and outs, but once you do, you realise how straightforward it is, although it can be quite ov

NH

Nicholas H.

Mid-Market (51-1000 emp.)

4.5/5

"A potent piece of kit, watch out!"

What do you dislike about Optimizely Web Experimentation?

While Web Experimentation offers remarkable speed and flexibility, it also opens the door to some real risks if not used with discipline. The very thi

6. Bugs
Users experience bugs and code conflicts with Optimizely, complicating its functionality and affecting the overall user experience.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"One of the most holistic experimentation platforms available"

What do you dislike about Optimizely Web Experimentation?

The metrics, while powerful in what they can report, can be hard to read and understand sometimes. Some tests reach significance way faster than expec

KE

kristen e.

Enterprise (> 1000 emp.)

4.0/5

"Very logical and user friendly user interface"

What do you dislike about Optimizely Web Experimentation?

Sometimes experiencing flashing issues. Also experience issues sometimes as the preview tool does not work unless incognito mode.

7. Slow Performance
Users experience slow performance with Optimizely Web Experimentation, particularly in client-side A/B testing and fragment handling.
See 4 mentions

See Related User Reviews

CB

Chniber B.

Mid-Market (51-1000 emp.)

4.0/5

"Good tool to manage our experimenta"

What do you dislike about Optimizely Web Experimentation?

Bit long period of time to load the dashboards

NH

Nicholas H.

Mid-Market (51-1000 emp.)

4.5/5

"A potent piece of kit, watch out!"

What do you dislike about Optimizely Web Experimentation?

While Web Experimentation offers remarkable speed and flexibility, it also opens the door to some real risks if not used with discipline. The very thi

8. Poor Support
Users express frustration over poor support from Optimizely, particularly regarding setup and guidance for their platform.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Optimizely Review"

What do you dislike about Optimizely Web Experimentation?

Difficult support to get in the platform

Fabien C.
FC

Fabien C.

Enterprise (> 1000 emp.)

5.0/5

"Amazing tech if you're new to AB Testing and looking for a solution for the years ahead"

What do you dislike about Optimizely Web Experimentation?

The UI might seem complex due to the number of features, if you're a standalone marketer with no developper help, you will meet roadblocks eventually.

Optimizely Web Experimentation Reviews (408)

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Reviews

Optimizely Web Experimentation Reviews (408)

View 1 Video Reviews
4.2
408 reviews
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Verified User in Industrial Automation
AI
Small-Business (50 or fewer emp.)
"Leading platform"
What do you like best about Optimizely Web Experimentation?

Optimizely keeps growing and maturing the feature functionality. Integrations with my backend, code snipits to go in GTM and willingless to leave behind a plan for people to follow inside the org is helpful. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

The hardest part is going cold pre testing and personalization into a culture where folks self serve. That is the stage my organization is at right now and while I am confident there is support to help us get there, the challenge to explain the value of testing remains. Review collected by and hosted on G2.com.

Kristen J.
KJ
Global Ecommerce Analyst, SEO/PPC
Small-Business (50 or fewer emp.)
"A good way to AB test"
What do you like best about Optimizely Web Experimentation?

Optimizely provides a lot of options for creating AB tests. Implementation with relatively easy. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I would like more templates so we could do less coding, as a marketer and note a coder it makes for more difficult tests to have to go to development to get done which takes longer. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Ok platform but too expensive for what you get"
What do you like best about Optimizely Web Experimentation?

I like that the user interface is easy to use and it's relatively easy to set up and experiment depending on the experiment type. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

The setup experience was really poor. Optimizely doesn't offer support in setting up their platform and instead recommends 3rd party agencies to do this.

We paid a small fortune to an agency only to later learn that the implementation was not done correctly. This cost us countless hours of troubleshooting and support calls, a huge cost that could have been avoided if Optimizely had supported the integration of their own software. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Enterprise (> 1000 emp.)
"Easy to Use Experimentation Product"
What do you like best about Optimizely Web Experimentation?

I most appreciate the interface of the results within Web Experimentation. As someone that has been working in experimentation for 4+ years, I find the interface extremely easy to use, but more importantly ease to teach to colleagues that are completely new to experimentation.

The key concepts of experimentation (statistical significance, confidence intervals, impact) are well laid out and visually easy to comprehend. It makes normally difficult concepts easy to understand and interact with. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

While I appreciate the in-program editor where you can build metrics inside the application, I find it does not load well within the web version and requires popping out the window more often than not. Review collected by and hosted on G2.com.

Verified User in Automotive
EA
Small-Business (50 or fewer emp.)
"Fast and flexible, best partner you can have if you love to experiment."
What do you like best about Optimizely Web Experimentation?

Incredibly easy to plan, rollout, and track tests. And much faster and cheaper than running it though your dedicated dev team. The onboarding team was very knowledgeable and flexible. Great partner to have on your side. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

There's a bit of learning curve, but not too difficult. Overall, worth the effort. Review collected by and hosted on G2.com.

KF
Growth Marketing Manager
Mid-Market (51-1000 emp.)
"GDPR Compliant Web Testing"
What do you like best about Optimizely Web Experimentation?

Optimizely stands out when it comes to meeting regional and industry specific regulatory requirements while maintaining all functions that make an extraordinary experimentation tool. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Tests that are insignificant are always challenging to deal with. The root cause however is not Optimizely. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Mid-Market (51-1000 emp.)
"A tool for everyone"
What do you like best about Optimizely Web Experimentation?

I really like that it allows nearly everyone to experiment. It is suitable for beginners but also for expertes or developers. The option to work with the editor, templates or pure javascript opens all doors. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

To be honest, everything is very well implemented. Currently, there is nothing what i do not like. The system never disappointed me. Review collected by and hosted on G2.com.

Catherine Stockdale G.
CG
Web Experience Manager
Small-Business (50 or fewer emp.)
"Almost overwhelming, but lots of options to run web experiements!"
What do you like best about Optimizely Web Experimentation?

The interface is very user-friendly and intuitive. There are almost too many options to choose from, but the Optimizely team is extremely helpful and makes themselves available for trainings and questions on anything related to testing, analyzing, and reviewing test results. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Connecting the "events" to measure conversions in tests is seperate from the tests themselves, but that is minor Review collected by and hosted on G2.com.

Verified User in Cosmetics
UC
Enterprise (> 1000 emp.)
"The Perfect Experimentation Tool"
What do you like best about Optimizely Web Experimentation?

The experimentation platform is super flexible, making it easy for tech-savvy folks to take things to the next level with fully customized experiences. The best part? The visual editor is so simple and powerful that anyone can build amazing tests without needing help from a developer! Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Web experimentation on its own doesn’t provide the most comprehensive analytics solution. However, you can easily pair it with tools like Google Analytics or Optimizely Analytics to get a complete 360-degree view of all your test data. Review collected by and hosted on G2.com.

Giovanni L.
GL
Front-End Developer
Mid-Market (51-1000 emp.)
"Web experimentation is easy to implement and powerful for A/B testing."
What do you like best about Optimizely Web Experimentation?

what I liked most about web experimentation is how easy it is to implement, it is as simple as adding a script to our html, and the possibilities to edit code is quite powerful. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

What I liked the least was the truth that very few things, it is usually a bit complicated at the beginning, for other departments to edit styles and others to implement testAB, and the basic segmentation is non-existent. Review collected by and hosted on G2.com.