Introducing G2.ai, the future of software buying.Try now
Blueshift
Sponsored
Blueshift
Visit Website
Product Avatar Image
Optimizely Web Experimentation

By Optimizely

4.2 out of 5 stars

How would you rate your experience with Optimizely Web Experimentation?

Blueshift
Sponsored
Blueshift
Visit Website

Optimizely Web Experimentation Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Optimizely Web Experimentation to be extremely user-friendly, making experiment management quick and intuitive. (41 mentions)
Users appreciate the easy experimentation capabilities of Optimizely, making testing and tracking results straightforward and effective. (32 mentions)
Users value the customizable UX and comprehensive analytics of Optimizely Web Experimentation for improved user insights. (28 mentions)
Users value the customizable UX and effective A/B testing in Optimizely, enhancing their marketing efforts significantly. (26 mentions)
Users value the easy setup of Optimizely Web Experimentation, enabling quick and efficient user insights through effective testing. (24 mentions)
Users love the fantastic UI of Optimizely, highlighting its ease of use and powerful visual editor for testing. (18 mentions)
Users value the intuitive interface of Optimizely, making experimentation easy to learn and efficient for testing. (17 mentions)
Users praise the responsive customer support from Optimizely, noting its effectiveness in resolving issues promptly. (16 mentions)
Users find the learning curve steep for Optimizely, making it challenging for new users and teams without experience. (19 mentions)
Users find Optimizely Web Experimentation to have a difficult learning curve, requiring prior knowledge for effective use. (15 mentions)
Users find Optimizely Web Experimentation to have a difficult user interface, making it challenging for new users to adapt. (14 mentions)
Users face testing difficulties with complex implementations and risks of misusing powerful features without proper governance. (12 mentions)
Users highlight the high expense of Optimizely Web Experimentation, making it hard to justify for smaller teams. (10 mentions)
Users experience bugs and code conflicts with Optimizely, complicating its functionality and affecting the overall user experience. (4 mentions)
Users experience slow performance with Optimizely Web Experimentation, particularly in client-side A/B testing and fragment handling. (4 mentions)
Users express frustration over poor support from Optimizely, particularly regarding setup and guidance for their platform. (3 mentions)

Top Pros or Advantages of Optimizely Web Experimentation

1. Ease of Use
Users find Optimizely Web Experimentation to be extremely user-friendly, making experiment management quick and intuitive.
See 41 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Optimizely Web Experimentation is a great product if you are familiar with coding"

What do you like about Optimizely Web Experimentation?

The flexibility and ease of use and amount of features offered

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Optimizely Web Experimentation is a great tool"

What do you like about Optimizely Web Experimentation?

Optimizely Web Experimentation makes it very quick and easy to better understand the users on our website.

2. Experimentation
Users appreciate the easy experimentation capabilities of Optimizely, making testing and tracking results straightforward and effective.
See 32 mentions

See Related User Reviews

PS

Parker S.

Enterprise (> 1000 emp.)

4.0/5

"Great tool.. but pricey"

What do you like about Optimizely Web Experimentation?

Has great WYSIWYG editor, and JS and CSS editor, which makes editing very flexible for developers and non technical users. Can handle simple and robus

Denny R.
DR

Denny R.

Enterprise (> 1000 emp.)

4.0/5

"Very good tool"

What do you like about Optimizely Web Experimentation?

The upsides are that you can easily put experiments live. I do not have CRO experience and putting these experiments live was very straightforward. Th

3. Features
Users value the customizable UX and comprehensive analytics of Optimizely Web Experimentation for improved user insights.
See 28 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Optimizely Web Experimentation is a great product if you are familiar with coding"

What do you like about Optimizely Web Experimentation?

The flexibility and ease of use and amount of features offered

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid CMP meeting basic expectations with stronger potential"

What do you like about Optimizely Web Experimentation?

The top features are the customizable personalized UX with a strong marketing funnel approach (segmentation & targeting) that is extremely useful

4. A/B Testing
Users value the customizable UX and effective A/B testing in Optimizely, enhancing their marketing efforts significantly.
See 26 mentions

See Related User Reviews

Fawzan .
F

Fawzan .

Mid-Market (51-1000 emp.)

4.5/5

"Optimizely for a DMO (Destination Marketing Office)"

What do you like about Optimizely Web Experimentation?

It's a simple and effective way to run experiments and track results while encouraging teams to continuously explore improvements in the customer expe

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Ok platform but too expensive for what you get"

What do you like about Optimizely Web Experimentation?

I like that the user interface is easy to use and it's relatively easy to set up and experiment depending on the experiment type.

5. Easy Setup
Users value the easy setup of Optimizely Web Experimentation, enabling quick and efficient user insights through effective testing.
See 24 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Optimizely Web Experimentation is a great product if you are familiar with coding"

What do you like about Optimizely Web Experimentation?

The flexibility and ease of use and amount of features offered

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Optimizely Web Experimentation is a great tool"

What do you like about Optimizely Web Experimentation?

Optimizely Web Experimentation makes it very quick and easy to better understand the users on our website.

6. User Interface
Users love the fantastic UI of Optimizely, highlighting its ease of use and powerful visual editor for testing.
See 18 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid CMP meeting basic expectations with stronger potential"

What do you like about Optimizely Web Experimentation?

The top features are the customizable personalized UX with a strong marketing funnel approach (segmentation & targeting) that is extremely useful

Justin C.
JC

Justin C.

Enterprise (> 1000 emp.)

4.0/5

"Optimizely enables teams to easily run A/B experiments"

What do you like about Optimizely Web Experimentation?

The ease-of-use and the UI is fantastic.

7. Intuitive
Users value the intuitive interface of Optimizely, making experimentation easy to learn and efficient for testing.
See 17 mentions

See Related User Reviews

Justin C.
JC

Justin C.

Enterprise (> 1000 emp.)

4.0/5

"Optimizely enables teams to easily run A/B experiments"

What do you like about Optimizely Web Experimentation?

The ease-of-use and the UI is fantastic.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"The web experimentation was so good."

What do you like about Optimizely Web Experimentation?

The main thing is like about the optimizely web experimentation is that, it is very user friendly and easy to visualise and see data

8. Customer Support
Users praise the responsive customer support from Optimizely, noting its effectiveness in resolving issues promptly.
See 16 mentions

See Related User Reviews

Tim S.
TS

Tim S.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent software & their Support is OUTSTANDING! Coding experience needed for many experiments"

What do you like about Optimizely Web Experimentation?

You have absolute control over the page you are testing (it's URL-specific, copy & paste), and the results come in almost real-time. There are opt

AH

Adrian H.

Mid-Market (51-1000 emp.)

4.0/5

"A great platform for validating hypothesises and Conversion Rate Optimization"

What do you like about Optimizely Web Experimentation?

Both the speed with which you can undertake experiements and changes, meaning you can validate lots of hypothesises in a short space of time, and the

Top Cons or Disadvantages of Optimizely Web Experimentation

1. Learning Curve
Users find the learning curve steep for Optimizely, making it challenging for new users and teams without experience.
See 19 mentions

See Related User Reviews

Andrea R.
AR

Andrea R.

Enterprise (> 1000 emp.)

5.0/5

"Advanced and reliable AB testing tool"

What do you dislike about Optimizely Web Experimentation?

While Optimizely Web Experimentation is a robust platform, it can be a bit complex for teams without dedicated resources or experience in experimentat

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Impressive capabilities"

What do you dislike about Optimizely Web Experimentation?

The downside we've seen is from a testing perspective and having an ability to force yourself into one of the variations. It would be great for our QA

2. Difficult Learning
Users find Optimizely Web Experimentation to have a difficult learning curve, requiring prior knowledge for effective use.
See 15 mentions

See Related User Reviews

Andrea R.
AR

Andrea R.

Enterprise (> 1000 emp.)

5.0/5

"Advanced and reliable AB testing tool"

What do you dislike about Optimizely Web Experimentation?

While Optimizely Web Experimentation is a robust platform, it can be a bit complex for teams without dedicated resources or experience in experimentat

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid CMP meeting basic expectations with stronger potential"

What do you dislike about Optimizely Web Experimentation?

The glaringly obvious downside is the pricey system especially when looking at it side by side with competitor software performing the same purposes.

3. Difficulty of Use
Users find Optimizely Web Experimentation to have a difficult user interface, making it challenging for new users to adapt.
See 14 mentions

See Related User Reviews

Andrea R.
AR

Andrea R.

Enterprise (> 1000 emp.)

5.0/5

"Advanced and reliable AB testing tool"

What do you dislike about Optimizely Web Experimentation?

While Optimizely Web Experimentation is a robust platform, it can be a bit complex for teams without dedicated resources or experience in experimentat

AC

Addison C.

Mid-Market (51-1000 emp.)

5.0/5

"A really good tool for experimentation"

What do you dislike about Optimizely Web Experimentation?

The documentation is not the clearest or easiest to find.

4. Testing Difficulties
Users face testing difficulties with complex implementations and risks of misusing powerful features without proper governance.
See 12 mentions

See Related User Reviews

Brad S.
BS

Brad S.

Small-Business (50 or fewer emp.)

4.5/5

"Nice A/B Testing Tool - From a front end developer's point of view"

What do you dislike about Optimizely Web Experimentation?

I felt that there was more javascript development needed to conduct multi-page tests and more advanced modifications. The tool did not like us making

NH

Nicholas H.

Mid-Market (51-1000 emp.)

4.5/5

"A potent piece of kit, watch out!"

What do you dislike about Optimizely Web Experimentation?

While Web Experimentation offers remarkable speed and flexibility, it also opens the door to some real risks if not used with discipline. The very thi

5. Expensive
Users highlight the high expense of Optimizely Web Experimentation, making it hard to justify for smaller teams.
See 10 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid CMP meeting basic expectations with stronger potential"

What do you dislike about Optimizely Web Experimentation?

The glaringly obvious downside is the pricey system especially when looking at it side by side with competitor software performing the same purposes.

NH

Nicholas H.

Mid-Market (51-1000 emp.)

4.5/5

"A potent piece of kit, watch out!"

What do you dislike about Optimizely Web Experimentation?

While Web Experimentation offers remarkable speed and flexibility, it also opens the door to some real risks if not used with discipline. The very thi

6. Bugs
Users experience bugs and code conflicts with Optimizely, complicating its functionality and affecting the overall user experience.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Product and event greater support"

What do you dislike about Optimizely Web Experimentation?

As an out the box solution. There have been times where our website and Optimizely don’t immediately play nice.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"One of the most holistic experimentation platforms available"

What do you dislike about Optimizely Web Experimentation?

The metrics, while powerful in what they can report, can be hard to read and understand sometimes. Some tests reach significance way faster than expec

7. Slow Performance
Users experience slow performance with Optimizely Web Experimentation, particularly in client-side A/B testing and fragment handling.
See 4 mentions

See Related User Reviews

NH

Nicholas H.

Mid-Market (51-1000 emp.)

4.5/5

"A potent piece of kit, watch out!"

What do you dislike about Optimizely Web Experimentation?

While Web Experimentation offers remarkable speed and flexibility, it also opens the door to some real risks if not used with discipline. The very thi

Justin C.
JC

Justin C.

Enterprise (> 1000 emp.)

4.0/5

"Optimizely enables teams to easily run A/B experiments"

What do you dislike about Optimizely Web Experimentation?

Client-side A/B testing is still a performance nightmare, no matter how many optimizations Optimizely makes.

8. Poor Support
Users express frustration over poor support from Optimizely, particularly regarding setup and guidance for their platform.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Optimizely Review"

What do you dislike about Optimizely Web Experimentation?

Difficult support to get in the platform

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Ok platform but too expensive for what you get"

What do you dislike about Optimizely Web Experimentation?

The setup experience was really poor. Optimizely doesn't offer support in setting up their platform and instead recommends 3rd party agencies to do th

Optimizely Web Experimentation Reviews (409)

View 1 Video Reviews
Reviews

Optimizely Web Experimentation Reviews (409)

View 1 Video Reviews
4.2
409 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
KF
Mid-Market (51-1000 emp.)
"Great features. Thorough testing."
What do you like best about Optimizely Web Experimentation?

Instant, simple testing for web content. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Need a good foundation in similar systems to use full potential. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Kevin,

Thanks for leaving us a review! We greatly appreciate it. If you ever have any questions or more feedback on how we could improve your user experience, please don't hesitate to let your CSM know. You can also reach us at reviews@optimizely.com at any time. Thank you.

Verified User in Information Services
UI
Small-Business (50 or fewer emp.)
"Great for A/B Testing"
What do you like best about Optimizely Web Experimentation?

These guys have been at it for a while now. They know how to make it easy to access the results you're looking for. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

It's a bit pricey for mine. But if it gives you the insights you're looking for then it's a sound investment. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for leaving us a review on Optimizely Web Experimentation! We're happy to hear that our tool has been working well for you and your company. Please let your Customer Success Manager know if there's ever any way in which we can improve your user experience. You can also message us with any questions or concerns at reviews@optimizely.com.

Alex B.
AB
Associate Product Manager, Front End
Small-Business (50 or fewer emp.)
"Overall User Friendly"
What do you like best about Optimizely Web Experimentation?

What I like best about the Optimizely platform is the ease of editing the variations to test in the visual editor. It makes it possible to run tests for those of us who do not have extensive coding knowledge. The support team was also very helpful in providing updates and answers to any questions about setting up experiences. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

The downside for our company was that we would run a test that was more complex than the visual editor would allow therefore needing development resources that we did not have available for testing. We felt like we could get low-hanging fruit wins, but were not able to get the big wins without coding. I would also have liked more support from our Customer Success Manager. We have had a couple since joining the platform, and they don't provide much benefit in the meetings. It would be nice to feel like we have an Optimizely expert partner, but a lot of the time I feel as if I understand the platform better than the rep. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Alex,

Thanks for taking the time to leave us such a thoughtful response, we really appreciate your insights! We're sorry to hear you had some issues with the platform and customer support. Please feel free to share more on your mishaps with us by sending a message to reviews@optimizely.com and we'll connect you with the right people.

Verified User in Food & Beverages
AF
Mid-Market (51-1000 emp.)
"A/B Testing Optimizely User"
What do you like best about Optimizely Web Experimentation?

It makes it so easy to scale our experimentation program velocity, all while freeing up our engineering team's bandwidth and providing easy to read A/B test results Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Sometimes there's a tiny lag between the control and the new variant's design - it's very minor, but can look a little off to users. I don't think it's meaningfully impacted results. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for your review! We love to hear that Web Experimentation is helping to grow your businesses' experimentation program with efficiency. We would greatly appreciate if you could share any issues you're observing with our service team or your Customer Success Manager so we can correct those for you as soon as possible. If you ever have any more feedback, you can also leave us a message at reviews@optimizely.com and we'll connect you with the right people.

Diego G.
DG
DevOps Engineer
Mid-Market (51-1000 emp.)
"Audience Segmentation and very Intuitive Optimization Tool."
What do you like best about Optimizely Web Experimentation?

The A/B Testing ability with Optimizely Web Experimentation is perfect.

This tool allows easy innovation acceleration.

Effective integration with Wordpress Page Builder.

Nice WYSIWYG editor functionalities.

Excellent personalization. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Optimizely Web Experimentation was easy to implement on my initial point of using the platform and the performance is good and no dislike at all. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Diego,

Thanks for your review! We appreciate your feedback. We're happy to hear Optimizely Web Experimentation is working so well for you and your business. Please don't hesitate to reach out to your Customer Success Manager with any feedback or you can reach us at reviews@optimizely.com.

ES
System Architect
Mid-Market (51-1000 emp.)
"Very practical, useful and flexible tool"
What do you like best about Optimizely Web Experimentation?

Flexibility and useful analysis of the adoption of the features that we are planning to have in our solution. We are using the audience to measure the success of the features. As far as I could investigate there are no other tool able to provide the features from optimizely Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I couldn't find something to hate so far. One thing that could be more easy to understand is why some of the toggles are disabled and how it is possible to enable them. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Everson,

Thanks for leaving us a review! We love to see that you're getting so much out of our Web Experimentation product. If you ever have any questions or concerns, such as your feedback on the toggles, please make sure to share them with your Customer Success Manager. It's our goal to continuously improve user experience on our platform. You can also always leave us a message at reviews@optimizely.com and we'll connect you with the right people.

Devin P.
DP
Web Developer
Mid-Market (51-1000 emp.)
"The Rolls-Royce of Web Experimentation"
What do you like best about Optimizely Web Experimentation?

Optimizely makes web experimentation easy to implement while remaining extremely powerful if you need it to be. The point-and-click web editor makes setting up quick copy A/B tests easy for even non-technical users to do, while the ability to add custom CSS and Javascript allow you to do just about anything you want. Setting up event/conversion tracking is easy to do. The ability to share links to preview and test individual A/B tests before they're published, as well as being able to share links to the test result pages without needing users to log in makes keeping stakeholders involved in how a test is doing easy. When I moved to a new company, I advocated for the acquisition of Optimizely for A/B testing right away. The choice was simple. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I really don't have many dislikes of Optimizely's product. It has never failed me, and I have not run into any major technical issues that have limited me from running a test. However, I will say that their offering is not the cheapest. I really do think the saying, "You get what you pay for" comes into play here. Optimizely shines compared to the alternatives. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi Devin,

Wow! It's so great to hear that you're finding success with Web Experimentation. We want to continue providing you with a great user experience, so please feel free to reach out to your customer success manager with any feedback or questions. You can also reach us at reviews@optimizely.com and we'll connect you with the right people.

Thank you.

Verified User in Photography
AP
Mid-Market (51-1000 emp.)
"Optimizely makes AB testing easy and effective"
What do you like best about Optimizely Web Experimentation?

The User interface is extremely user friendly and easy to use. It also helps collaborators contribute. Customer support is great too. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

The reporting tools are somewhat one dimensional and could be easier to share results with stakeholders and management. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for leaving us a review! We appreciate your feedback and are glad to hear that you're highly satisfied with Optimizely Web Experimentation and our customer support. We love to see our customers thriving. Surrounding your feedback on our reporting tools, we would greatly appreciate if you could share these critical insights with your Customer Success Manager so we can continue to improve our product's user experience.

Verified User in Online Media
UO
Mid-Market (51-1000 emp.)
"Rapid web experimentation with optimizely"
What do you like best about Optimizely Web Experimentation?

I love being able to test concepts without needing to utilize developer resources every time. The reusable extensions are very useful and easy to customize. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

I don't like that our website's analytics are not able to be directly pulled into our experiments for easy reporting. The product is also very resource-heavy on our site. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hi There,

Thanks for taking the time to leave us a review! Please always feel free to share any feedback, big or small, on how we can improve your user experience with your Customer Success Manager. You can also leave us a message at reviews@optimizely.com and we'll connect you with the right people.

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Powerful, intuitive and easy to use"
What do you like best about Optimizely Web Experimentation?

The ability for a broad range of users with various levels of expertise to execute experimentation at scale. The customer success and support teams at Optimizely are very easy to work with, highly responsive and ensure the product can be used to it's full potential. Review collected by and hosted on G2.com.

What do you dislike about Optimizely Web Experimentation?

Optimizely Web is very powerful, however, the learning curve can be slightly challenging in comparison to other simple experimentation tools. If you want to gain the full power of Optimizely working with javascript is essential, the WYSIWYG editing tool is very useful, although, also can be limiting. Review collected by and hosted on G2.com.

Response from Emma Davis of Optimizely Web Experimentation

Hello There,

Thanks for leaving us a detailed review! It's great to hear that you're loving our tool. If you ever need any support or have insights on how we could improve user experience, we would appreciate it if you could share with your Customer Success Manager or message us at reviews@optimizely.com.

Product Avatar Image
Optimizely Web Experimentation
View Alternatives