I like that we are able to send messages and tasks within the same platform. I also like the tickets and forms modules. These allow us to get information from our associates in the field easily. The different categories also make it easy to get people the help they need or find someone who can help them. Review collected by and hosted on G2.com.

I would love to be able to add multiple resources at a time instead of one at a time. I also think there should be a way to create and organize folders before adding resources to them (something that allows you to move things around easily without deleting and re-adding). It would also be nice if there was a way to toggle between messages instead of having to in and out everytime. A next or previous button would be helpful as well. Review collected by and hosted on G2.com.

In retail, execution can be hard to track without the proper tools, OpsCenter gives Managers and Home Office the right tools to manage and track task completion easily. The platform is very user friendly and the perfect all in one retail solution. Review collected by and hosted on G2.com.

There are small features/functionalities that I think could be added to help improve the user experience, but there is nothing specifically that I dislike about the OPSCentre platform. Review collected by and hosted on G2.com.

Easy to use (pretty self explaning), tracking possibilities for read messages or completed tasks, fast support from Opterus Review collected by and hosted on G2.com.

Nothing really. Some features I feel are missing have been submitted as future feature requests and are being reviewed by Opterus. Review collected by and hosted on G2.com.

Their quick response time to issues helps us solve problems quickly on our end. Review collected by and hosted on G2.com.

Having to wait until the next update release for a bug to be fixed. Review collected by and hosted on G2.com.

The way we can send comms to selected groups, not necessarily all staff. Review collected by and hosted on G2.com.

How it sends the escalation to several different people, not just the store that it is directed to. Review collected by and hosted on G2.com.

OpsCenter provides the answer we required all-in-one. It offers a space for our shop and our headquarters staff to work together without getting stuck in e-mails. It also helps us know what workload we place on our shop teams to better manage their time with assignments. Review collected by and hosted on G2.com.

The organization and filtering feature needs to be a bit improved, its hard to naviagte when it comes to that. Review collected by and hosted on G2.com.

The most valuable part of OpsCenter is that it is super user-friendly, and the support team quickly responds to any questions. Opterus supports any business needs and works with their clients to give them the best experience with the system. Review collected by and hosted on G2.com.

There are no downsides that I have found in the time that I've worked with Opterus. Review collected by and hosted on G2.com.

communication, auditing, tasking, and documenting of all tram files Review collected by and hosted on G2.com.

as a management team, viewing and making dashboards of team performacnce Review collected by and hosted on G2.com.

I like the simplicity of how easy it is to use, I appreciate the gatekeeper function Review collected by and hosted on G2.com.

The weird font changes and format changes that happen, the user settings get stripped often, complicated on backend Review collected by and hosted on G2.com.

The partnership. The Opterus team has been readily available to exchange ideas on how to solve issues or discuss new features. They truly feel more like a partner than just a company providing an amazing service. I have seen many of our ideas and feature requests incorporated into their system and provided to all their clients, making everyone's experience better. They start with a solid foundation of features and its reassuring to know they are willing to listen to their clients and grow! Review collected by and hosted on G2.com.

The use of automation for external applications to integrate with OpsCenter is very immature. The system has a rich API for developing custom applications but some features like employee information integration should be easier to implement than having to write custom code. We invested the time and effort at the start to ensure employee information was integrated, and the team at Opterus was very helpful, but it should be easier to integrate without custom development. Review collected by and hosted on G2.com.