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OpsScaleIQ

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OpsScaleIQ is an operational intelligence platform designed for multi-location franchise operators managing anywhere from 5 to 5,000+ locations. It connects customer review data from Google, Yelp, Trustpilot, and TripAdvisor to internal operational workflows — closing the gap between what customers say publicly and what location managers do to resolve issues. The platform uses AI-powered review triage to automatically classify every incoming review into one of 25 operational failure categories, such as food quality, cleanliness, staff behavior, service speed, and order accuracy. Each review is assigned a severity level (1 through 3), and actionable reviews are converted into tasks assigned to the responsible location manager with SLA-enforced deadlines and a requirement for photo proof of resolution. Key capabilities: • AI review triage — 25 categories across 22 industry verticals, 3 severity levels • Task management — automated assignment with SLA enforcement and photo proof of resolution • Auto-Pilot — AI-drafted review responses in your brand voice, with automatic publishing for 4★/5★ reviews (Growth+) • OpsScore™ — composite operational health score benchmarkable across all locations • SOP playbooks — AI-generated standard operating procedures tied to failure categories • Shift heatmaps — complaint volume by day-of-week and time-of-day • Multi-location benchmarking — side-by-side comparison across all locations • SMS campaigns — review request sequences (100–200 credits/location/mo by tier) • Content Pipeline — AI-generated social collages from top-rated reviews • Franchise compliance exports — one-click PDF reports for franchisor audits • Brand Portal — enterprise dashboard for franchise corporate HQ • RBAC — Owner, Regional Manager, Store Manager, Corporate Auditor • SSO / SAML — Okta, Azure AD, Google Workspace (Enterprise) Verticals: QSR, fitness, auto repair, hospitality, casual dining, retail, healthcare, salons, education, home services, pet services, professional services, and more.

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