# Best Enterprise IT Management Software ## How Many Enterprise IT Management Software Products Does G2 Track? **Total Products under this Category:** 122 ### Category Stats (Aug 2026) - **Average Rating:** 4.4/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AWS Systems Manager (+1.01%) - Among all products in this category, AWS Systems Manager recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Enterprise IT Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,800+ Authentic Reviews - 122+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Enterprise IT Management Software ![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=25671&focus%5B%5D=115948&focus%5B%5D=10524&focus%5B%5D=16222&focus%5B%5D=52114&focus%5B%5D=17351&focus%5B%5D=67010&focus%5B%5D=2397) Highlighted products: NinjaOne, ServiceNow IT Operations Management, ManageEngine Endpoint Central, Atera, AWS Systems Manager, OpManager Nexus, AWS Management Console, and TeamViewer. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=atera&focus%5B%5D=aws-systems-manager&focus%5B%5D=opmanager-nexus&focus%5B%5D=aws-management-console&focus%5B%5D=teamviewer) **Sponsored** ### Tanium Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=648&secure%5Bchosen_at%5D=2026-08-01T15%3A07%3A49Z&secure%5Bdisplayable_resource_id%5D=1424&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1424&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14979&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management%3Fopen_modal_url%3D%252Fproducts%252Fopsramp%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fenterprise-it-management%2526source%253Dcategory&secure%5Btoken%5D=e4d762b2c517eca8d015de86268b643c8a57863240e6326cea2ada4b1358f70d&secure%5Burl%5D=https%3A%2F%2Fwww.tanium.com%2Fsee-a-demo%2F%3Futm_source%3Dg2%26utm_source_platform%3Dg2_ads%26utm_asset%3Ddemorequest%26utm_medium%3Dreviewsite%26utm_campaign%3Drwsite-g2-lead-bofu-all-GBL-autoit-spnsr-demoreq-EN%26utm_content%3Dprospect%26utm_id%3D701PI00002WvdsUYAR%26utm_marketing_tactic%3Ddemo_request%26utm_creative_format%3Dppc&secure%5Burl_type%5D=book_demo) ### [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,904 #### How Do G2 Users Rate NinjaOne? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 8.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.8/10 (Category avg: 7.6/10) #### Who Is the Company Behind NinjaOne? - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** www.ninjaone.com - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne 3,607 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website) 2,376 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. ##### Cons - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731) **["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)** **Rating:** 5.0/5.0 stars _— Drew B._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777) #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### [ServiceNow IT Operations Management](https://www.g2.com/de/products/servicenow-it-operations-management/reviews) ServiceNow IT Operations Management (ITOM) ist eine umfassende Lösung, die darauf ausgelegt ist, die Sichtbarkeit, Gesundheit und Optimierung der IT-Infrastruktur einer Organisation zu verbessern. Durch die Integration fortschrittlicher Automatisierung und künstlicher Intelligenz ermöglicht ITOM ein proaktives Management der IT-Operationen, reduziert Ausfallzeiten und verbessert die Servicebereitstellung. Hauptmerkmale und Funktionalität: - ITOM-Sichtbarkeit: Automatisiert die Erkennung von IT-Assets in On-Premises-, Cloud- und Hybridumgebungen und bietet eine einheitliche Sicht auf die Infrastruktur. Service Mapping identifiziert Abhängigkeiten zwischen IT-Komponenten und erleichtert die Auswirkungenanalyse und das Änderungsmanagement. - ITOM-Gesundheit: Konsolidiert und korreliert Ereignisse aus verschiedenen Überwachungstools, sodass IT-Teams kritische Vorfälle priorisieren und schnell darauf reagieren können. Operational Intelligence nutzt KI und maschinelles Lernen, um Muster und Anomalien zu erkennen, was eine proaktive Problemlösung ermöglicht. - ITOM-Optimierung: Verwalten von Cloud-Ressourcen effektiv, indem Sichtbarkeit und Kontrolle über öffentliche, private und hybride Cloud-Umgebungen bereitgestellt werden. Automatisiert die Bereitstellung, das Lebenszyklusmanagement und die Kostenoptimierung von IT-Ressourcen, die Anwendungsdienste unterstützen. Primärer Wert und bereitgestellte Lösungen: ServiceNow ITOM adressiert die Herausforderungen bei der Verwaltung komplexer IT-Umgebungen, indem es eine einheitliche Plattform bietet, die die Betriebseffizienz und Servicezuverlässigkeit verbessert. Es ermöglicht Organisationen, von reaktiven zu proaktiven Operationen überzugehen, das Risiko von Ausfällen zu minimieren und die Ressourcennutzung zu optimieren. Durch die Automatisierung routinemäßiger Aufgaben und die Bereitstellung von Echtzeiteinblicken befähigt ITOM IT-Teams, sich auf strategische Initiativen zu konzentrieren, was letztendlich das Unternehmenswachstum und die Widerstandsfähigkeit fördert. **Average Rating:** 4.4/5.0 **Total Reviews:** 436 #### How Do G2 Users Rate ServiceNow IT Operations Management? - **War the product ein guter Geschäftspartner?:** 8.8/10 (Category avg: 8.9/10) - **Service-Management:** 9.1/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 8.9/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 7.9/10 (Category avg: 7.6/10) #### Who Is the Company Behind ServiceNow IT Operations Management? - **Verkäufer:** [ServiceNow](https://www.g2.com/de/sellers/servicenow) - **Unternehmenswebsite:** www.servicenow.com - **Gründungsjahr:** 2004 - **Hauptsitz:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen - **Company Size:** 51% Large, 19% Medium #### What Do G2 Reviewers Say About ServiceNow IT Operations Management? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** im ServiceNow IT Operations Management, was die Effizienz des Kundensupports und der Falllösung verbessert. - Benutzer schätzen die **Sichtbarkeit** , die durch ServiceNow IT Operations Management geboten wird, da sie die Transparenz erhöht und die organisatorische Effizienz fördert. - Benutzer schätzen die **verbesserte Sichtbarkeit** in Infrastruktur und Anwendungen, die durch ServiceNow IT Operations Management bereitgestellt wird. - Benutzer schätzen die **intelligente Automatisierung** des ServiceNow IT Operations Management, die Effizienz und Kontrolle in IT-Operationen verbessert. - Benutzer schätzen die **erstklassige Flexibilität** von ServiceNow ITOM, die eine nahtlose Falllösung und Dokumentenverwaltung ermöglicht. ##### Cons - Benutzer haben oft Schwierigkeiten mit der **steilen Lernkurve** des ServiceNow IT Operations Management, was die effektive Nutzung und Konfiguration einschränkt. - Benutzer finden die **Komplexität** des ServiceNow IT Operations Managements herausfordernd, insbesondere während der Einrichtung und der Erkundung der Funktionen. - Benutzer finden die **Einrichtungskomplexität** des ServiceNow IT Operations Management herausfordernd, was sorgfältige Planung und qualifizierte Verwaltung erfordert. - Benutzer bemerken, dass ServiceNow IT Operations Management **hohe Kosten** verursacht, die mittelgroße Organisationen erheblich belasten können. - Benutzer kämpfen mit der **steilen Lernkurve** des ServiceNow IT Operations Managements und finden es komplex und zeitaufwändig zu beherrschen. #### What Are Recent G2 Reviews of ServiceNow IT Operations Management? **["ServiceNow ITOM: Sichtbarkeit, Automatisierung und KI-gestützte Operationen vorantreiben"](https://www.g2.com/de/survey_responses/servicenow-it-operations-management-review-12961465)** **Rating:** 4.5/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-it-operations-management-review-12961465) **["ServiceNow ITOM: Transformation der IT-Betriebe mit KI-gesteuerter Intelligenz"](https://www.g2.com/de/survey_responses/servicenow-it-operations-management-review-12955580)** **Rating:** 4.5/5.0 stars _— Ganesh G._ [Read full review](https://www.g2.com/de/survey_responses/servicenow-it-operations-management-review-12955580) #### What Are G2 Users Discussing About ServiceNow IT Operations Management? - [What is operations ServiceNow?](https://www.g2.com/de/discussions/what-is-operations-servicenow) - [WHAT IS IT operations management software?](https://www.g2.com/de/discussions/what-is-it-operations-management-software) - [What are the key IT services provided by ServiceNow?](https://www.g2.com/de/discussions/what-are-the-key-it-services-provided-by-servicenow) - [Which functions are included in IT Operations Management?](https://www.g2.com/de/discussions/which-functions-are-included-in-it-operations-management) ### [ManageEngine Endpoint Central](https://www.g2.com/de/products/manageengine-endpoint-central/reviews) ManageEngine Endpoint Central ist eine All-in-One-Lösung für einheitliches Endpoint-Management und Sicherheit (UEMS), die ein umfassendes Lebenszyklusmanagement und Endpunktschutz bietet. Von der automatisierten Multi-OS-Patch-Verwaltung und Softwarebereitstellung bis hin zu Asset Intelligence und mobiler Geräteverwaltung vereint es die Kernarbeitsabläufe, auf die IT-Teams täglich angewiesen sind. Auf der Sicherheitsseite nutzt sein Next-Generation Antivirus (NGAV) Verhaltensanalyse, KI und Echtzeitanalysen, um fortschrittliche Bedrohungen zu erkennen und zu stoppen, während integriertes Angriffsflächenmanagement, Browsersicherheit und Datenschutzverlustprävention sensible Daten sowohl in Büros als auch bei Remote- und Frontline-Endpunkten schützen. Endpoint Central priorisiert auch die Produktivität durch die Überwachung der digitalen Mitarbeitererfahrung (DEX) und liefert Echtzeiteinblicke in die Gerätegesundheit, Anwendungsleistung und Endpunkt-Telemetrie, sodass IT-Teams Probleme lösen können, bevor sie die Mitarbeiter beeinträchtigen. Als führend anerkannt von Gartner®, IDC und Forrester, wird Endpoint Central von über 31.000 Unternehmen weltweit vertraut und ist sowohl in On-Premises- als auch in SaaS-Editionen verfügbar. Diese Lösung vereinfacht die komplexe Landschaft des Endpoint-Managements und befähigt IT- und Sicherheitsteams, mehr mit weniger zu verwalten, indem sie intelligente Automatisierung und KI-gestützte Bedrohungsminderung über eine einheitliche Plattform bereitstellt. Geschäftsvorteile und ROI Eine von Forrester in Auftrag gegebene Total Economic Impact™-Studie ergab, dass Organisationen, die Endpoint Central einsetzen, mehrere signifikante Geschäftsvorteile erzielten, darunter: - 442% Kapitalrendite über drei Jahre, angetrieben durch Tool-Konsolidierung, Automatisierung und reduzierte Betriebskosten. - 4,5 Millionen US-Dollar an insgesamt quantifizierten wirtschaftlichen Vorteilen (Barwert), ein Nettobarwert von 3,7 Millionen US-Dollar und eine Amortisationszeit von weniger als sechs Monaten. - 95% Reduzierung der manuellen Patch-Zeit sowie Senkung der Lizenz- und Versicherungskosten durch verbesserte Sicherheitslage und Compliance. - Signifikante Reduzierungen von Compliance-Verstößen und sicherheitsbezogenen Störungen, die durch die Fähigkeit von Endpoint Central getrieben werden, Endpunktstabilität und Risikominderung in messbare Geschäftsergebnisse umzuwandeln. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,115 #### How Do G2 Users Rate ManageEngine Endpoint Central? - **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 8.9/10) - **Service-Management:** 8.2/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 8.2/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 7.2/10 (Category avg: 7.6/10) #### Who Is the Company Behind ManageEngine Endpoint Central? - **Verkäufer:** [Zoho](https://www.g2.com/de/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Gründungsjahr:** 1996 - **Hauptsitz:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 Mitarbeiter\*innen auf LinkedIn® - **Telefon:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** IT-Manager, Systemadministrator - **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen - **Company Size:** 64% Medium, 24% Large #### What Do G2 Reviewers Say About ManageEngine Endpoint Central? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben die **Benutzerfreundlichkeit** von Endpoint Central und heben die benutzerfreundliche Oberfläche und die nahtlose Integration mit bestehenden Systemen hervor. - Benutzer schätzen das **einfache und effiziente Patch-Management** -System von ManageEngine Endpoint Central, das die Sicherheit und Benutzerfreundlichkeit verbessert. - Benutzer lieben die **umfangreichen Funktionen** von ManageEngine Endpoint Central für effizientes Endpoint- und Patch-Management. - Benutzer finden die **Softwarebereitstellungsfähigkeiten** von ManageEngine Endpoint Central effizient und zeitsparend für das IT-Management. - Benutzer schätzen die **umfangreichen Funktionen** von ManageEngine Endpoint Central, die das Endpunkt- und Sicherheitsmanagement auf einer Plattform nahtlos machen. ##### Cons - Benutzer empfinden die **fehlende Berichterstattungsfunktionalität** als Nachteil, der die Effektivität für Managed Service Provider einschränkt. - Benutzer stehen vor Herausforderungen mit **Funktionsproblemen** in Endpoint Central, insbesondere in Bezug auf dynamische Gruppen und unklare Bereitstellungsbemerkungen. - Benutzer haben **Probleme mit Patches** bei ManageEngine Endpoint Central, da es Schwierigkeiten hat, Software und Hardware effizient zu aktualisieren. - Benutzer finden die **Komplexität der Benutzeroberfläche** überwältigend, mit unklarer Anleitung zu Funktionen und mobiler Verwaltung. - Benutzer bemerken eine **steile Lernkurve** und begrenzte Anpassungsmöglichkeiten, die eine effektive Nutzung von ManageEngine Endpoint Central behindern. #### What Are Recent G2 Reviews of ManageEngine Endpoint Central? **["Vereinfachung des Enterprise-Patch-Managements mit Test-und-Genehmigungs-Workflows und Automatisierung"](https://www.g2.com/de/survey_responses/manageengine-endpoint-central-review-13103876)** **Rating:** 4.5/5.0 stars _— Abdallah A._ [Read full review](https://www.g2.com/de/survey_responses/manageengine-endpoint-central-review-13103876) **["Endpoint Central spart Zeit mit automatisierter Softwarebereitstellung und leistungsstarken Tools"](https://www.g2.com/de/survey_responses/manageengine-endpoint-central-review-13193576)** **Rating:** 4.5/5.0 stars _— Praveen K._ [Read full review](https://www.g2.com/de/survey_responses/manageengine-endpoint-central-review-13193576) #### What Are G2 Users Discussing About ManageEngine Endpoint Central? - [Was ist Zoho ManageEngine Desktop Central?](https://www.g2.com/de/discussions/what-is-zoho-manageengine-desktop-central) - 3 comments - [Was ist die ManageEngine-Software?](https://www.g2.com/de/discussions/manageengine-desktop-central-what-is-manageengine-software) - 1 comment, 1 upvote - [What is ManageEngine desktop?](https://www.g2.com/de/discussions/what-is-manageengine-desktop) - 1 comment - [Wofür wird ManageEngine Desktop Central verwendet?](https://www.g2.com/de/discussions/what-is-manageengine-desktop-central-used-for) - 1 comment ### [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,219 #### How Do G2 Users Rate Atera? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.1/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.4/10 (Category avg: 7.6/10) #### Who Is the Company Behind Atera? - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website) 415 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 55% Small, 31% Medium #### What Do G2 Reviewers Say About Atera? _AI-generated summary from verified user reviews_ ##### Pros - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. ##### Cons - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **["A practical way to coordinate technicians, users, and infrastructure work"](https://www.g2.com/survey_responses/atera-review-13121276)** **Rating:** 4.5/5.0 stars _— Alamgir H._ [Read full review](https://www.g2.com/survey_responses/atera-review-13121276) **["Atera boosts productivity with automations, WhatsApp, and reports"](https://www.g2.com/survey_responses/atera-review-13106823)** **Rating:** 5.0/5.0 stars _— Fabian M._ [Read full review](https://www.g2.com/survey_responses/atera-review-13106823) #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### [AWS Systems Manager](https://www.g2.com/products/aws-systems-manager/reviews) AWS Systems Manager gives you visibility and control of your infrastructure on AWS. Systems Manager provides a user interface so you can view operational data from multiple AWS services and allows you to automate operational tasks across your AWS resources. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 #### How Do G2 Users Rate AWS Systems Manager? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Service Management:** 9.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.0/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.8/10 (Category avg: 7.6/10) #### Who Is the Company Behind AWS Systems Manager? - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 employees on LinkedIn® - **Ownership:** NASDAQ: AMZN #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 42% Large, 31% Medium #### What Do G2 Reviewers Say About AWS Systems Manager? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation features** of AWS Systems Manager, enhancing security and compliance through efficient patch management. - Users appreciate the **robust customer support** for AWS Systems Manager, with easy access to documentation and community help. - Users find the **ease of use** in AWS Systems Manager beneficial for managing security and compliance effectively. - Users value the **easy integrations** of AWS Systems Manager, enhancing security and compliance effortlessly across services. - Users find **implementation easy** with AWS Systems Manager, benefiting from straightforward integration and excellent support resources. ##### Cons - Users find the **complexity of identifying sensitive information** using AWS Systems Manager to be a significant challenge. - Users find **learning difficulties** with identifying PII in images or PDFs using AWS Systems Manager, complicating compliance efforts. #### What Are Recent G2 Reviews of AWS Systems Manager? **["Centralized AWS Management Made Easy with Session Manager and Patch Automation"](https://www.g2.com/survey_responses/aws-systems-manager-review-13164375)** **Rating:** 5.0/5.0 stars _— ganapathy n._ [Read full review](https://www.g2.com/survey_responses/aws-systems-manager-review-13164375) **["Secure and Simple Configuration & Secrets Management for AWS Applications"](https://www.g2.com/survey_responses/aws-systems-manager-review-13126095)** **Rating:** 5.0/5.0 stars _— Atharva P._ [Read full review](https://www.g2.com/survey_responses/aws-systems-manager-review-13126095) #### What Are G2 Users Discussing About AWS Systems Manager? - [What is AWS Systems Manager used for?](https://www.g2.com/discussions/what-is-aws-systems-manager-used-for) ### [OpManager Nexus](https://www.g2.com/de/products/opmanager-nexus/reviews) OpManager Nexus ist eine Full-Stack-Observability-Plattform, die IT-Teams dabei hilft, ihre gesamte Infrastruktur zu überwachen und zu verwalten, einschließlich Netzwerke, Server, Anwendungen, Datenbanken und Websites, von einer einzigen Konsole aus. Entwickelt für mittelgroße bis große Organisationen, die hybride und lokale Umgebungen verwalten, bietet OpManager Nexus tiefe Einblicke in jede Schicht des IT-Stacks. IT-Teams erhalten eine konsolidierte Sicht auf ihre Infrastruktur, wodurch die Notwendigkeit für mehrere, nicht verbundene Überwachungstools entfällt und der operative Aufwand, der mit deren Verwaltung einhergeht, reduziert wird. Dieser einheitliche Ansatz ermöglicht schnellere Entscheidungsfindung und hilft Organisationen, die Servicezuverlässigkeit in komplexen, verteilten Umgebungen aufrechtzuerhalten, in denen Ausfallzeiten direkte Auswirkungen auf die Geschäftskontinuität haben können. OpManager Nexus umfasst AIOps-Funktionen, die über die traditionelle Überwachung hinausgehen. Agentische KI- und generative KI-Integrationen automatisieren routinemäßige Diagnosen und beschleunigen die Problemlösung, während intelligente Ereigniskorrelationen Beziehungen zwischen Warnungen im gesamten Stack identifizieren. Zusammen helfen diese Funktionen IT-Teams, Probleme frühzeitig zu erkennen, den Alarmrausch zu durchbrechen und Probleme zu lösen, bevor sie Endbenutzer oder breitere Geschäftsabläufe beeinträchtigen. Für IT-Teams, die mit hohen Ereignisvolumina in großen Umgebungen zu tun haben, reduziert dieses Maß an Automatisierung die Zeit, die für manuelle Fehlersuche aufgewendet wird, erheblich. In Bezug auf die Bereitstellung unterstützt OpManager Nexus sowohl die lokale Installation als auch den Cloud-Zugriff (betrieben von Site24x7) über die privaten Rechenzentren von ManageEngine. Organisationen können das Modell wählen, das mit ihrer Infrastrukturstrategie, ihren Sicherheitsrichtlinien und Compliance-Anforderungen übereinstimmt, ohne Kompromisse bei der Überwachungstiefe oder Plattformfähigkeit einzugehen. Als Teil des ManageEngine-Ökosystems integriert sich OpManager Nexus nativ mit ITSM-, Analyse- und Sicherheitstools und bietet IT-Teams den vollständigen operativen Kontext, der erforderlich ist, um die Infrastrukturleistung zu verwalten und auf Vorfälle von Anfang bis Ende zu reagieren. **Average Rating:** 4.6/5.0 **Total Reviews:** 222 #### How Do G2 Users Rate OpManager Nexus? - **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 8.9/10) - **Service-Management:** 10.0/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 10.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind OpManager Nexus? - **Verkäufer:** [Zoho](https://www.g2.com/de/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Unternehmenswebsite:** www.zoho.com - **Gründungsjahr:** 1996 - **Hauptsitz:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT-Manager, Netzwerkadministrator - **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen - **Company Size:** 54% Medium, 31% Large #### What Do G2 Reviewers Say About OpManager Nexus? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Überwachungsfunktionen** von OpManager Nexus und loben seine Benutzerfreundlichkeit und effektive Echtzeit-Benachrichtigungen. - Benutzer schätzen die **Echtzeitüberwachung** von OpManager Nexus, die die Problemlösung verbessert und die Systemeffizienz aufrechterhält. - Benutzer schätzen die **Benutzerfreundlichkeit** von OpManager Nexus, die die Überwachung und Verwaltung kritischer Systeme vereinfacht. - Benutzer schätzen die **intuitive Benutzeroberfläche** von OpManager Nexus, die ihr Überwachungserlebnis mit einfacher Navigation und Warnmeldungen verbessert. - Benutzer schätzen die **umfassenden Überwachungs** fähigkeiten von OpManager Nexus für eine verbesserte Server- und Netzwerkverwaltung. ##### Cons - Benutzer finden, dass die **Komplexität der Einrichtung** von OpManager Nexus zu Schwierigkeiten bei der Verwaltung und Benachrichtigungen führen kann. - Benutzer finden die **komplexe Konfiguration** von OpManager herausfordernd, insbesondere während der anfänglichen Einrichtung und Verwaltung von Warnungen. - Benutzer finden die **komplexe Einrichtung** von OpManager Nexus herausfordernd, insbesondere während des anfänglichen Onboarding-Prozesses. - Benutzer bemerken **fehlende Funktionen** in OpManager Nexus, wobei einige erweiterte Optionen hinter höheren Editionen gesperrt sind, was die Funktionalität einschränkt. - Benutzer finden die **schwierige Konfiguration** von OpManager herausfordernd, was oft zu übermäßigen Warnungen ohne richtige Anpassungen führt. #### What Are Recent G2 Reviews of OpManager Nexus? **["Klare Dashboards und proaktive Warnungen für vollständige Infrastrukturtransparenz"](https://www.g2.com/de/survey_responses/opmanager-nexus-review-13121842)** **Rating:** 4.5/5.0 stars _— Tarun A._ [Read full review](https://www.g2.com/de/survey_responses/opmanager-nexus-review-13121842) **["Zentralisierte NOC-Dashboards und Echtzeitüberwachung leicht gemacht"](https://www.g2.com/de/survey_responses/opmanager-nexus-review-13134137)** **Rating:** 5.0/5.0 stars _— Francesco T._ [Read full review](https://www.g2.com/de/survey_responses/opmanager-nexus-review-13134137) #### What Are G2 Users Discussing About OpManager Nexus? - [Wofür wird ManageEngine OpManager verwendet?](https://www.g2.com/de/discussions/what-is-manageengine-opmanager-used-for) - [How do I upgrade ManageEngine OpManager?](https://www.g2.com/de/discussions/how-do-i-upgrade-manageengine-opmanager) - 1 comment, 3 upvotes - [Was ist die ManageEngine-Software?](https://www.g2.com/de/discussions/manageengine-opmanager-what-is-manageengine-software) - 1 comment - [Wie benutzt man die OpManager-Tools?](https://www.g2.com/de/discussions/how-do-you-use-opmanager-tools) - 1 comment - [What is the use of OpManager?](https://www.g2.com/de/discussions/what-is-the-use-of-opmanager) ### [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,987 #### How Do G2 Users Rate TeamViewer? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Service Management:** 9.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.1/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.2/10 (Category avg: 7.6/10) #### Who Is the Company Behind TeamViewer? - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer 48,070 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website) 2,769 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small, 34% Medium #### What Do G2 Reviewers Say About TeamViewer? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. ##### Cons - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **["Remote Support Made Simple"](https://www.g2.com/survey_responses/teamviewer-review-13069675)** **Rating:** 5.0/5.0 stars _— Rishabh A._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13069675) **["Easy to use and secure"](https://www.g2.com/survey_responses/teamviewer-review-13190146)** **Rating:** 4.5/5.0 stars _— Magnesh P._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13190146) #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### [AWS Management Console](https://www.g2.com/de/products/aws-management-console/reviews) Die AWS Management Console ist eine webbasierte Schnittstelle, die zentralen Zugriff auf eine Vielzahl von Amazon Web Services (AWS) bietet. Sie ermöglicht es Benutzern, ihre Cloud-Ressourcen effizient zu verwalten und zu überwachen, indem sie Werkzeuge zum Konfigurieren, Bereitstellen und Überwachen von Anwendungen über die globale Infrastruktur von AWS bereitstellt. Mit ihrem intuitiven Design vereinfacht die Konsole Aufgaben im Cloud-Management und macht sie sowohl für Anfänger als auch für erfahrene Benutzer zugänglich. Hauptmerkmale und Funktionalität: - Einheitliches Dashboard: Greifen Sie auf über 200 AWS-Dienste von einem einzigen Ort aus zu und verwalten Sie diese, wodurch der Betrieb vereinfacht und die Notwendigkeit, zwischen mehreren Plattformen zu wechseln, reduziert wird. - Anpassung: Passen Sie die Startseite der Konsole mit Widgets wie Zuletzt besucht, AWS Health und Kosten und Nutzung an, sodass Benutzer sich auf die für sie relevantesten Informationen konzentrieren können. - Ressourcenmanagement: Erstellen, konfigurieren und überwachen Sie AWS-Ressourcen wie EC2-Instanzen, S3-Buckets und RDS-Datenbanken einfach, um eine effiziente Ressourcenzuweisung und -überwachung zu ermöglichen. - Abrechnungs- und Kostenmanagement: Überwachen Sie Nutzungsmuster und verwalten Sie Ausgaben mit integrierten Abrechnungstools, die Transparenz und Kontrolle über Cloud-Ausgaben bieten. - Sicherheit und Compliance: Nutzen Sie AWS Identity and Access Management (IAM), um Benutzerberechtigungen zu steuern und sicheren Zugriff auf Ressourcen zu gewährleisten, wodurch die allgemeine Sicherheitslage verbessert wird. - Mobiler Zugriff: Verwalten Sie AWS-Ressourcen unterwegs mit der AWS Console Mobile Application, die Flexibilität und kontinuierliche Überwachung von Cloud-Operationen bietet. Primärer Wert und bereitgestellte Lösungen: Die AWS Management Console adressiert die Komplexität des Cloud-Ressourcenmanagements, indem sie eine zentrale, benutzerfreundliche Plattform bietet. Sie befähigt Benutzer, ihre Cloud-Infrastruktur effizient zu überwachen, die Leistung zu optimieren und Kosten zu kontrollieren. Durch die Integration verschiedener AWS-Dienste in eine kohärente Schnittstelle steigert die Konsole die Produktivität, beschleunigt Bereitstellungszeiten und stellt sicher, dass Benutzer ihre Cloud-Umgebungen effektiv verwalten können, ohne umfangreiche technische Expertise zu benötigen. **Average Rating:** 4.5/5.0 **Total Reviews:** 46 #### How Do G2 Users Rate AWS Management Console? - **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 8.9/10) - **Service-Management:** 8.5/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 8.9/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 8.6/10 (Category avg: 7.6/10) #### Who Is the Company Behind AWS Management Console? - **Verkäufer:** [Amazon Web Services (AWS)](https://www.g2.com/de/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Gründungsjahr:** 2006 - **Hauptsitz:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** NASDAQ: AMZN #### Who Uses This Product? - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 45% Small, 28% Large #### What Do G2 Reviewers Say About AWS Management Console? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen das **zentralisierte Management** von AWS-Diensten, was die Effizienz fördert und den Kontextwechsel zwischen Konten reduziert. - Benutzer schätzen die **einheitliche Weboberfläche** der AWS Management Console für einen reibungslosen Zugriff und erhöhte Produktivität. - Benutzer schätzen die **anpassbare Startseite** , die ihre AWS-Erfahrung mit maßgeschneiderten Widgets und Organisation optimiert. - Benutzer schätzen die **Benutzerfreundlichkeit** der AWS Management Console und profitieren von einer optimierten, intuitiven Oberfläche zur Verwaltung von Ressourcen. - Benutzer schätzen die **einheitliche Weboberfläche und das anpassbare Dashboard** , die die Effizienz und Zugänglichkeit für AWS-Dienste verbessern. #### What Are Recent G2 Reviews of AWS Management Console? **["Zentralisiertes, durchsuchbares Hub zur Verwaltung nahezu jedes AWS-Dienstes"](https://www.g2.com/de/survey_responses/aws-management-console-review-12934121)** **Rating:** 5.0/5.0 stars _— Atharva P._ [Read full review](https://www.g2.com/de/survey_responses/aws-management-console-review-12934121) **["Die zentrale Konsole/Dashboard für das AWS-Ökosystem"](https://www.g2.com/de/survey_responses/aws-management-console-review-11618581)** **Rating:** 5.0/5.0 stars _— Luca P._ [Read full review](https://www.g2.com/de/survey_responses/aws-management-console-review-11618581) #### What Are G2 Users Discussing About AWS Management Console? - [Wofür wird die AWS Management Console verwendet?](https://www.g2.com/de/discussions/what-is-aws-management-console-used-for) - [How long will your session with the AWS Management Console remain active?](https://www.g2.com/de/discussions/how-long-will-your-session-with-the-aws-management-console-remain-active) - [Is ie 10.8 supported on AWS Management Console?](https://www.g2.com/de/discussions/is-ie-10-8-supported-on-aws-management-console) - [How do I use AWS Management Console?](https://www.g2.com/de/discussions/how-do-i-use-aws-management-console) - [What is the management console in AWS?](https://www.g2.com/de/discussions/what-is-the-management-console-in-aws) ### [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,297 #### How Do G2 Users Rate Freshservice? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Service Management:** 8.9/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.7/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.5/10 (Category avg: 7.6/10) #### Who Is the Company Behind Freshservice? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Medium, 21% Large #### What Do G2 Reviewers Say About Freshservice? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. - Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. - Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. - Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. - Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. ##### Cons - Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. - Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. - Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. - Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. - Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. #### What Are Recent G2 Reviews of Freshservice? **["User-Friendly No-Code Automation with Helpful API Integrations and Reporting"](https://www.g2.com/survey_responses/freshservice-review-13141245)** **Rating:** 5.0/5.0 stars _— Shubham C._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245) **["Clean, Customizable, and Fast—Freshservice Keeps Us Organized"](https://www.g2.com/survey_responses/freshservice-review-13160237)** **Rating:** 4.5/5.0 stars _— Enrique L._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13160237) #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### [Red Hat Smart Management](https://www.g2.com/products/red-hat-smart-management/reviews) Red Hat Smart Management combines the flexible and powerful infrastructure management capabilities of Red Hat Satellite with the simplicity of cloud management services for Red Hat Enterprise Linux. It helps you more securely manage any environment supported by Red Hat Enterprise Linux—from physical machines to hybrid multiclouds. **Average Rating:** 4.9/5.0 **Total Reviews:** 32 #### How Do G2 Users Rate Red Hat Smart Management? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 9.5/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 9.6/10 (Category avg: 8.4/10) - **Disaster Recovery:** 9.3/10 (Category avg: 7.6/10) #### Who Is the Company Behind Red Hat Smart Management? - **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat) - **Year Founded:** 1993 - **HQ Location:** Raleigh, NC - **Twitter:** @RedHat 300,769 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0d3729ea76bc2ca4cd8f1f390777549ab9f3d824d6dd01fe584e175b43fe7a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3545%2F&secure%5Burl_type%5D=linkedin_company_website) 19,413 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 73% Medium, 18% Small #### What Are Recent G2 Reviews of Red Hat Smart Management? **["Comprehensive review of Red Hat Smart Management"](https://www.g2.com/survey_responses/red-hat-smart-management-review-8396368)** **Rating:** 4.5/5.0 stars _— Jay P._ [Read full review](https://www.g2.com/survey_responses/red-hat-smart-management-review-8396368) **["Red Hat Smart Management gets the Job done"](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944)** **Rating:** 4.0/5.0 stars _— Rajesh V._ [Read full review](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944) #### What Are G2 Users Discussing About Red Hat Smart Management? - [What is Red Hat Smart Management used for?](https://www.g2.com/discussions/what-is-red-hat-smart-management-used-for) - 1 comment ### [Tines](https://www.g2.com/de/products/tines/reviews) Tines ist die intelligente Workflow-Plattform, der die fortschrittlichsten Organisationen der Welt vertrauen. Unternehmen wie Coinbase, Databricks, Mars, Reddit und SAP nutzen Tines, um ihre wichtigsten Workflows zu betreiben. Mit Tines haben sie eine sichere, flexible Grundlage geschaffen, um KI-Agenten und intelligente Workflows zu operationalisieren, Produktivität freizusetzen, schneller zu agieren und die Zukunft der Arbeitsweise zu sichern. Du kannst sofort mit dem Aufbau beginnen, indem du dich für unsere immer kostenlose Community Edition anmeldest und einen unserer vorgefertigten Workflows aus der Bibliothek importierst. **Average Rating:** 4.7/5.0 **Total Reviews:** 396 #### How Do G2 Users Rate Tines? - **War the product ein guter Geschäftspartner?:** 9.8/10 (Category avg: 8.9/10) - **Service-Management:** 9.2/10 (Category avg: 8.6/10) - **Notfall-Wiederherstellung:** 8.3/10 (Category avg: 7.6/10) #### Who Is the Company Behind Tines? - **Verkäufer:** [Tines](https://www.g2.com/de/sellers/tines) - **Unternehmenswebsite:** www.tines.com - **Gründungsjahr:** 2018 - **Hauptsitz:** Dublin, IE - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fc971f982798d83e47683f1503ab5657fee83ad46901a0ba9319f85a0d8adbf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftines-io%2F&secure%5Burl_type%5D=linkedin_company_website) 568 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sicherheitsingenieur, Software-Ingenieur - **Top Industries:** Computer- und Netzwerksicherheit, Informationstechnologie und Dienstleistungen - **Company Size:** 39% Medium, 36% Large #### What Do G2 Reviewers Say About Tines? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Tines, die eine effiziente Automatisierung ermöglicht, ohne umfangreiche technische Kenntnisse zu erfordern. - Benutzer finden, dass Tines **Automatisierung mühelos** macht, was eine einfache Aufgabenbewältigung ohne Programmierkenntnisse ermöglicht. - Benutzer loben Tines für ihren **außergewöhnlichen Kundensupport** , der jederzeit schnelle, freundliche und effektive Unterstützung bietet, wenn sie benötigt wird. - Benutzer schätzen die **einfachen Integrationen** von Tines, die eine schnelle und effektive Automatisierung ohne Programmierkenntnisse ermöglichen. - Benutzer loben Tines für seine **nahtlosen Integrationen** und den robusten Support, die eine effiziente Workflow-Automatisierung mit Leichtigkeit ermöglichen. ##### Cons - Benutzer finden, dass Tines wesentliche Funktionen fehlen, insbesondere eine robuste **IDE und Code-Review-Fähigkeiten** , was die Effizienz des Workflows beeinträchtigt. - Benutzer erleben eine **steile Lernkurve** mit Tines, die ein tiefes Verständnis für effektive Automatisierung und Anpassung erfordert. - Benutzer finden, dass der **Mangel an erweiterten Funktionen** in Tines ihre Fähigkeit, komplexe Workflows effektiv zu erstellen, beeinträchtigt. - Benutzer finden Tines **teuer** , insbesondere für kleinere Teams, aufgrund seines starren Preismodells und der begrenzten Ticketing-Funktionen. - Benutzer finden die **Lernkurve und Komplexität** herausfordernd, was es schwierig macht, die Fähigkeiten von Tines vollständig zu nutzen. #### What Are Recent G2 Reviews of Tines? **["KI-Orchestrierung mit Drag-and-Drop-Entwicklungstool"](https://www.g2.com/de/survey_responses/tines-review-12620879)** **Rating:** 4.5/5.0 stars _— Dinesh K._ [Read full review](https://www.g2.com/de/survey_responses/tines-review-12620879) **["Optimierte Automatisierung, minimaler Programmieraufwand erforderlich"](https://www.g2.com/de/survey_responses/tines-review-12640960)** **Rating:** 5.0/5.0 stars _— Shubham B._ [Read full review](https://www.g2.com/de/survey_responses/tines-review-12640960) #### What Are G2 Users Discussing About Tines? - [How do you use Tines?](https://www.g2.com/de/discussions/how-do-you-use-tines) - [Sind Zinken ein Schmerz?](https://www.g2.com/de/discussions/is-tines-a-soar) - 1 comment - [What does Tines do?](https://www.g2.com/de/discussions/what-does-tines-do) - 1 comment - [Was ist Tines-Automatisierung?](https://www.g2.com/de/discussions/what-is-tines-automation) - 2 comments ### [Nerdio Manager](https://www.g2.com/de/products/nerdio-manager/reviews) Nerdio Manager ist eine Azure-native Management-Plattform, die IT-Teams dabei unterstützt, Microsoft-Cloud-Desktops und Endpunkte in großem Maßstab bereitzustellen, zu verwalten und zu optimieren. Diese Lösung arbeitet vollständig innerhalb des Azure-Mandanten eines Kunden, hält sich an die Best Practices von Microsoft und erweitert die nativen Fähigkeiten von Azure Virtual Desktop (AVD), Windows 365 Cloud PCs, Microsoft 365 und Microsoft Intune. Mit integrierter Automatisierung, Kostenoptimierung, Sicherheitskontrollen und Migrationswerkzeugen adressiert Nerdio Manager die Komplexitäten der Verwaltung von Cloud-Umgebungen. Da Organisationen zunehmend hybride und Remote-Arbeitsmodelle übernehmen, hat sich die Verantwortung der IT-Teams erweitert, um sicheren und leistungsstarken Zugriff auf Unternehmensressourcen sowohl in Cloud- als auch in physischen Umgebungen zu gewährleisten. Während Microsoft-Technologien wie AVD, Windows 365 und Intune wesentliche Bausteine für moderne Endpunktstrategien bieten, kann die Verwaltung dieser Plattformen über native Tools zu betrieblichen Herausforderungen führen. Nerdio Manager schließt diese Lücke, indem es eine einheitliche Verwaltungsebene bietet, die die Administration vereinfacht und die Kontrolle über diese Dienste zentralisiert, wodurch der manuelle Aufwand und die Kostenherausforderungen, die oft in großem Maßstab auftreten, reduziert werden. Zu den Hauptmerkmalen von Nerdio Manager gehören intelligente Automatisierungs- und Autoskalierungsfunktionen, die dazu beitragen, Infrastruktur- und Betriebskosten zu senken, während sichergestellt wird, dass Benutzer rechtzeitig Zugriff auf die benötigten Ressourcen haben. Die Plattform bietet eine zentrale Richtlinienverwaltung und rollenbasierte Kontrollen, die es IT-Teams ermöglichen, konsistente Sicherheits- und Compliance-Standards in unterschiedlichen Umgebungen durchzusetzen. Darüber hinaus bieten integrierte Überwachungs- und Einblicksfunktionen nahezu in Echtzeit Einblick in die Leistung, Nutzung und Kapazität von Endpunkten, wodurch IT-Teams in die Lage versetzt werden, fundierte Entscheidungen zu treffen. Darüber hinaus umfasst Nerdio Manager Migrationswerkzeuge, die den Übergang von Legacy Virtual Desktop Infrastructure (VDI)-Plattformen und On-Premises-Umgebungen zu Microsoft-Cloud-Desktops mit minimalen Unterbrechungen erleichtern. Diese Fähigkeit ist besonders vorteilhaft für Organisationen, die ihren digitalen Arbeitsplatz modernisieren möchten, ohne erhebliche Ausfallzeiten oder betriebliche Probleme in Kauf zu nehmen. Im Wesentlichen dient Nerdio Manager als operatives Kontrollzentrum für Microsoft-Cloud-Desktops und Endpunktverwaltung. Es ermöglicht Organisationen, ihre digitalen Arbeitsplatzumgebungen zu modernisieren, während sie effektiv Kosten verwalten, tägliche Abläufe vereinfachen und die volle Eigentümerschaft und Kontrolle über ihre Infrastruktur behalten. Indem leistungsstarke, aber fragmentierte Tools in eine kohärente und verwaltbare Plattform verwandelt werden, maximiert Nerdio Manager den Wert von Microsoft-Cloud-Investitionen und macht es zu einem unverzichtbaren Asset für IT-Teams, die sich in den Komplexitäten der modernen Endpunktverwaltung zurechtfinden. **Average Rating:** 4.7/5.0 **Total Reviews:** 230 #### How Do G2 Users Rate Nerdio Manager? - **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 8.9/10) - **Service-Management:** 8.3/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 7.0/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 7.8/10 (Category avg: 7.6/10) #### Who Is the Company Behind Nerdio Manager? - **Verkäufer:** [Nerdio](https://www.g2.com/de/sellers/nerdio) - **Unternehmenswebsite:** getnerdio.com - **Gründungsjahr:** 2016 - **Hauptsitz:** Chicago, IL - **Twitter:** @GetNerdio 2,103 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=994b1f74efb8c67187d1f218d2ad8fb3a6d6e0b393f7e31bd183d70121f4aa0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2130120%2F&secure%5Burl_type%5D=linkedin_company_website) 431 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Präsident - **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit - **Company Size:** 47% Small, 29% Medium #### What Do G2 Reviewers Say About Nerdio Manager? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** des Nerdio Managers und finden ihn intuitiv und unkompliziert für die Erstellung von Arbeitsbereichen. - Benutzer schätzen die **Automatisierung** im Nerdio Manager, da sie die Cloud-Effizienz steigert und Kosten senkt, während die Verwaltung vereinfacht wird. - Benutzer schätzen die **Kosteneffizienz** von Nerdio Manager, da sie mühelos erhebliche Einsparungen und optimiertes Ressourcenmanagement erreichen. - Benutzer schätzen die **zeitsparende Automatisierung** von Nerdio Manager, die das Management vereinfacht und die Notwendigkeit komplexer Skripte reduziert. - Benutzer schätzen die **Automatisierungseffizienz** von Nerdio Manager, die Cloud-Operationen verbessert und gleichzeitig Kosten und Risiken minimiert. ##### Cons - Benutzer erleben eine **steile Lernkurve** mit Nerdio Manager, da sie die Benutzeroberfläche anfangs überwältigend finden und die Dokumentation unzureichend ist. - Benutzer bemerken die **fehlenden Funktionen** im Nerdio Manager, insbesondere den fehlenden Support für GCC 365-Mandanten und die verbesserte Sichtbarkeit. - Benutzer finden die **komplexe Einrichtung** herausfordernd und fühlen sich oft frustriert über die unklare Funktionalität von Nerdio Manager. - Benutzer finden die **schwierige Einrichtung** des Nerdio Managers herausfordernd aufgrund seiner selbst gehosteten Azure-Instanz und unklarer anfänglicher Anweisungen. - Benutzer finden die **Kosten des Nerdio Managers** hoch, was kleinere Implementierungen trotz potenzieller Einsparungen bei Azure beeinträchtigt. #### What Are Recent G2 Reviews of Nerdio Manager? **["Leistungsstarke zentrale Verwaltung von AVD für MSPs"](https://www.g2.com/de/survey_responses/nerdio-manager-review-9726412)** **Rating:** 5.0/5.0 stars _— Jason C._ [Read full review](https://www.g2.com/de/survey_responses/nerdio-manager-review-9726412) **["Bessere Kontrolle über virtuelle Umgebungen im täglichen Arbeitsalltag"](https://www.g2.com/de/survey_responses/nerdio-manager-review-12727020)** **Rating:** 4.5/5.0 stars _— Xavier R._ [Read full review](https://www.g2.com/de/survey_responses/nerdio-manager-review-12727020) #### What Are G2 Users Discussing About Nerdio Manager? - [Wofür wird Nerdio Manager für MSP verwendet?](https://www.g2.com/de/discussions/nerdio-manager-for-msp-what-is-nerdio-manager-for-msp-used-for) - [Wofür wird Nerdio Manager für MSP verwendet?](https://www.g2.com/de/discussions/what-is-nerdio-manager-for-msp-used-for) ### [Amazon EC2 Systems Manager](https://www.g2.com/products/amazon-ec2-systems-manager/reviews) Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. **Average Rating:** 4.4/5.0 **Total Reviews:** 108 #### How Do G2 Users Rate Amazon EC2 Systems Manager? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.4/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.1/10 (Category avg: 7.6/10) #### Who Is the Company Behind Amazon EC2 Systems Manager? - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 employees on LinkedIn® - **Ownership:** NASDAQ: AMZN #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Large, 30% Medium #### What Are Recent G2 Reviews of Amazon EC2 Systems Manager? **["Centralized EC2 Management with Secure, SSH-Free Access via Session Manager"](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-12934205)** **Rating:** 5.0/5.0 stars _— Atharva P._ [Read full review](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-12934205) **["The best place to monitor all the EC2 instances : EC2 Systems Manager"](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-8942363)** **Rating:** 4.5/5.0 stars _— Deep N._ [Read full review](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-8942363) #### What Are G2 Users Discussing About Amazon EC2 Systems Manager? - [What is Amazon EC2 Systems Manager used for?](https://www.g2.com/discussions/what-is-amazon-ec2-systems-manager-used-for) - 1 comment, 1 upvote - [How do I use AWS system manager?](https://www.g2.com/discussions/how-do-i-use-aws-system-manager) - [What are the features of the Amazon ec2 service?](https://www.g2.com/discussions/what-are-the-features-of-the-amazon-ec2-service) - [What is ec2 systems manager?](https://www.g2.com/discussions/what-is-ec2-systems-manager) - [What does AWS systems manager do?](https://www.g2.com/discussions/what-does-aws-systems-manager-do) ### [ConnectWise RMM](https://www.g2.com/de/products/connectwise-rmm/reviews) ConnectWise RMM ist eine cloud-native Lösung für Remote-Monitoring und -Management (RMM), die für IT-Profis entwickelt wurde, die diverse IT-Umgebungen überwachen, verwalten und unterstützen müssen. Sie bietet zentrale Sichtbarkeit, intelligente Alarmierung und fortschrittliche Automatisierung, um Teams dabei zu helfen, IT-Herausforderungen proaktiv anzugehen und Ausfallzeiten zu verhindern. Umfassende Überwachung und Sichtbarkeit ConnectWise RMM bietet 24/7-Überwachung über Endpunkte, Netzwerke, Backups, Cloud-Gesundheit und -Verfügbarkeit sowie Sicherheitslage. Vereinheitlichte Dashboards bringen diese Informationen an einem Ort zusammen, was es einfacher macht, Probleme zu identifizieren und zu handeln, bevor sie Endbenutzer betreffen. Mit mehr als 1.200 von Experten gepflegten Alarmen kann das System den typischen RMM-Alarmierungs-Lärm um bis zu 90 % reduzieren, ohne die Sichtbarkeit zu beeinträchtigen, und hilft Technikern, sich auf bedeutende Probleme zu konzentrieren, anstatt Zeit mit der Überprüfung von Fehlalarmen zu verbringen. Automatisiertes Patch-Management Die Lösung umfasst automatisiertes OS- und Drittanbieter-Patch-Management für über 7.000 Anwendungen. Einzigartig ist, dass Windows-OS-Sicherheitsupdates von ConnectWise NOC-Experten vor jeder Veröffentlichung überprüft und genehmigt werden. Dies hilft Teams, schneller und mit mehr Vertrauen zu patchen, um Schwachstellen zu reduzieren, die Compliance zu optimieren und Systeme zu optimieren. Fortschrittliche Automatisierung und Skripterstellung ConnectWise RMM bietet Automatisierungsfunktionen wie integrierte Automatisierung zur Auswahl intelligenter Alarme, KI-unterstützte Skripterstellung und Multi-Lösungs-Workflow-Orchestrierung. Diese Tools vereinfachen routinemäßige Wartungsaufgaben, setzen konsistente Standards durch und ermöglichen eine schnellere Reaktion auf häufige IT-Ereignisse. Teams können Arbeiten bis zu 75 % schneller abschließen, den wiederholten manuellen Aufwand reduzieren und mehr Zeit für strategische Projekte schaffen. Skalierbarkeit und Endpunktverwaltung ConnectWise RMM ist darauf ausgelegt, eine breite Palette von Unternehmen zu unterstützen, einschließlich großer und komplexer Umgebungen, mit der Fähigkeit, mehr als 100.000 Geräte in einem einzigen Mandanten zu verwalten. Durch die Vereinheitlichung von Überwachung, Patchen, Automatisierung und Skripterstellung in einer Lösung können IT-Profis zuverlässigen Service liefern, das Ticketvolumen reduzieren und die gesamte IT-Leistung verbessern. Multi-Site-Sichtbarkeit, flexible Add-ons und nahtlose Integration mit Sicherheits-, Backup- und Geschäftsmanagement-Tools machen es einfach, sich anzupassen, wenn Umgebungen wachsen, ohne unnötige Komplexität hinzuzufügen. **Average Rating:** 4.2/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate ConnectWise RMM? - **War the product ein guter Geschäftspartner?:** 8.2/10 (Category avg: 8.9/10) - **Service-Management:** 8.7/10 (Category avg: 8.6/10) - **Einhaltung von ITIL-Richtlinien:** 8.0/10 (Category avg: 8.4/10) - **Notfall-Wiederherstellung:** 6.7/10 (Category avg: 7.6/10) #### Who Is the Company Behind ConnectWise RMM? - **Verkäufer:** [ConnectWise](https://www.g2.com/de/sellers/connectwise) - **Unternehmenswebsite:** www.connectwise.com - **Gründungsjahr:** 1982 - **Hauptsitz:** Tampa, FL - **Twitter:** @ConnectWise 14,926 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website) 3,388 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Informationstechnologie und Dienstleistungen, Computer- und Netzwerksicherheit - **Company Size:** 68% Small, 26% Medium #### What Do G2 Reviewers Say About ConnectWise RMM? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von ConnectWise RMM und finden es hilfreich für Überwachungs- und Automatisierungsaufgaben. - Benutzer schätzen den **nahtlosen Fernzugriff** von ConnectWise RMM, der effiziente Unterstützung von jedem Ort mit minimaler Verzögerung ermöglicht. - Benutzer schätzen **Automatisierung** in ConnectWise RMM und schätzen deren Bequemlichkeit bei der Aufgabenverwaltung und der Verbesserung der Sicherheit. - Benutzer schätzen die **All-in-One-Lösung** von ConnectWise RMM für ihre Einfachheit und effektiven Verwaltungsmöglichkeiten. - Benutzer schätzen die **benutzerfreundliche Oberfläche** von ConnectWise RMM, die die Sichtbarkeit und Effizienz bei der Verwaltung von Organisationen verbessert. ##### Cons - Benutzer sind frustriert über die **fehlenden Funktionen** in ConnectWise RMM, die den Arbeitsablauf und die Berichterstattungseffizienz behindern. - Benutzer erleben **schlechten Kundensupport** , oft mit Verzögerungen und Kommunikationsproblemen, die eine schnelle Problemlösung behindern. - Benutzer finden **Funktionsprobleme** in ConnectWise RMM, was zu Komplexität und Unterausnutzung für kleinere Unternehmen führt. - Benutzer stehen vor erheblichen **Integrationsproblemen** mit ConnectWise RMM, die die Funktionalität beeinträchtigen und Verbindungsprobleme verursachen. - Benutzer finden ConnectWise RMM **teuer** aufgrund der Gebühren pro Gerät und pro Techniker und suchen nach günstigeren Optionen. #### What Are Recent G2 Reviews of ConnectWise RMM? **["Connectwise RMM ist eine Freude, damit zu arbeiten, es hat das Zeug dazu, ein wettbewerbsfähiges RMM-Tool zu sein."](https://www.g2.com/de/survey_responses/connectwise-rmm-review-6936634)** **Rating:** 5.0/5.0 stars _— Parag R._ [Read full review](https://www.g2.com/de/survey_responses/connectwise-rmm-review-6936634) **["Greifen Sie über einen Webbrowser auf Ihre Endpunkte zu und pflegen Sie diese."](https://www.g2.com/de/survey_responses/connectwise-rmm-review-11353101)** **Rating:** 4.5/5.0 stars _— Verifizierter Benutzer in Computer- und Netzwerksicherheit_ [Read full review](https://www.g2.com/de/survey_responses/connectwise-rmm-review-11353101) #### What Are G2 Users Discussing About ConnectWise RMM? - [Was ist der Continuum-Desktop-Agent?](https://www.g2.com/de/discussions/what-is-continuum-desktop-agent) - 1 comment - [What is Continuum command?](https://www.g2.com/de/discussions/what-is-continuum-command) - [What is Continuum RMM?](https://www.g2.com/de/discussions/what-is-continuum-rmm) ### [SymphonyAI IT Service Management](https://www.g2.com/products/symphonyai-it-service-management/reviews) SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate SymphonyAI IT Service Management? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Service Management:** 8.7/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.8/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.7/10 (Category avg: 7.6/10) #### Who Is the Company Behind SymphonyAI IT Service Management? - **Seller:** [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @SymphonySummit 470 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39fa2cf17e2234d6aba86e0c18128a50167d80d8c2801b1a0f9efab806506b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsymphonyai%2F&secure%5Burl_type%5D=linkedin_company_website) 2,086 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Automotive - **Company Size:** 68% Large, 32% Medium #### What Do G2 Reviewers Say About SymphonyAI IT Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **automation of service requests** , enhancing efficiency and streamlining the onboarding process for organizations. - Users love the **automation efficiency** in SymphonyAI, especially for seamlessly converting emails into service requests. - Users praise the **ease of configuration** for service requests, highlighting the seamless automation and manual creation options. - Users value the **customizability** of SymphonyAI, allowing easy configuration and automation of service requests via email. - Users find SymphonyAI IT Service Management extremely **easy to use** with intuitive configuration and seamless email integration. ##### Cons - Users find the **complex configuration** challenging and seek more streamlined back-end setup options. - Users find the **back end configurations too complex** , leading to challenges in usability and overall integration. - Users find the **complex setup** of SymphonyAI IT Service Management challenging, requiring simplification for better usability. - Users find the **expensive subscription model** challenging for mid to large organizations, limiting accessibility and flexibility. - Users face **filtering issues** with SymphonyAI IT Service Management, particularly in excluding specific email addresses. #### What Are Recent G2 Reviews of SymphonyAI IT Service Management? **["Good ITSM Tool to manage incident and SRs"](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)** **Rating:** 4.5/5.0 stars _— Deepak M._ [Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556) **["Great product to use and helps to resolve IT tickets faster"](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)** **Rating:** 5.0/5.0 stars _— Verified User in Automotive_ [Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494) #### What Are G2 Users Discussing About SymphonyAI IT Service Management? - [What is ITSM system?](https://www.g2.com/discussions/what-is-itsm-system) - [What is Summit Asset agent?](https://www.g2.com/discussions/what-is-summit-asset-agent) - [What is SummitAI?](https://www.g2.com/discussions/what-is-summitai) - [What is symphony Summit tool?](https://www.g2.com/discussions/what-is-symphony-summit-tool) - ‹ Prev‹ Prev - 1 - [2](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Fopsramp%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Fopsramp%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Fopsramp%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Fopsramp%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [8](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Fopsramp%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=8#product-list) - [9](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Fopsramp%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=9#product-list) - [Next ›Next ›](/categories/enterprise-it-management?open_modal_url=%2Fproducts%2Fopsramp%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-it-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Payroll Software](https://www.g2.com/categories/payroll) [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) [Email Marketing Software](https://www.g2.com/categories/email-marketing) [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse Enterprise IT Management Themes](/categories/enterprise-it-management/themes) ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin) Updated October 3, 2024 Enterprise IT management software tools serve as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks. Enterprise IT management software give users remote desktop access to employee and administrator platforms for patch and software updates, security settings, and disaster recovery, in addition to system setup and configuration. A number of these programs help bolster IT operations with asset tracking and operational intelligence reporting for data insights such as power consumption and system performance. These programs may also offer multi-factor authentication for identity management and automation of routine tasks. Depending on the platform, certain solutions may be compatible with a single operating system or offer mixed-platform compatibility. To qualify for inclusion in the Enterprise IT Management Software category, a product must: - Assist in managing applications, business systems, or networks - Monitor or log abnormalities within IT systems - Manage virtual machines and resources - Analyze systems for security and performance optimization Top Tools at a Glance | | Unified endpoint patching with single-pane visibility | User Review "Impowered Our MSP to Resolve Issues Quickly and Grow Quickly" | | | CMDB discovery with service-mapping and event correlation | User Review "ServiceNow ITOM: Transforming IT Operations with AI‑Driven Intelligence" | | | Unified endpoint patching and cross-platform deployment | User Review "Endpoint Central Saves Time with Automated Software Deployment and Powerful Tools" | | | Per-technician RMM with unlimited endpoint coverage | User Review "A practical way to coordinate technicians, users, and infrastructure work" | | | AWS-native EC2 fleet patching and compliance | User Review "Centralized AWS Management Made Easy with Session Manager and Patch Automation" | | | Cross-platform unattended remote IT support | User Review "Easy to use and secure" | | | AWS-native cross-service provisioning and cost visibility | User Review "Centralized, Searchable Hub for Managing Virtually Every AWS Service" | | | No-code ITSM automation across incident-to-change lifecycle | User Review "User-Friendly No-Code Automation with Helpful API Integrations and Reporting" | | | RHEL-native patching, provisioning, and compliance | User Review "Red Hat Smart Management gets the Job done" | * * * Show More * * * ## How Do You Choose the Right Enterprise IT Management Software? ### What You Should Know About Enterprise IT Management Software ### What is Enterprise IT Management Software? Enterprise IT management software provides a centralized point of control for hundreds or thousands of IT asset lifecycles and users involved in one or multiple environments. IT departments use this comprehensive tool to monitor, optimize, and troubleshoot hardware, software, and applications to ensure that they have enough resources to perform at the SLA level.  This software is a collection of software that usually includes [monitoring tools](https://www.g2.com/categories/monitoring), [help desk software](https://www.g2.com/categories/help-desk), [service desk software](https://www.g2.com/categories/service-desk), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [incident management software](https://www.g2.com/categories/incident-management), [endpoint management software](https://www.g2.com/categories/endpoint-management), and other types of IT management solutions. Beyond basic monitoring and inventory management, many tools in this category offer assistance for cloud computing processes and automated software patching so IT experts can manage their time better and not have to manually update each computer. Some of the tools can also assist routine IT tasks automation, allowing IT departments to focus time and energy on more pressing activities. There is no standard as to which software capabilities should be included in this software. Software features requirements for companies are different based on factors such as operating systems, workflows, business processes, business applications, and so on. The main goal is to centralize different IT management processes into a one-stop tool for enterprise-grade IT environments. For mid-size and enterprise business operations with a complex tech environment, IT issues can halt daily operations. Once an organization reaches a certain size, it’s nearly impossible for IT teams to manually deliver system maintenance and updates. Furthermore, ensuring each company computer is updated with the correct applications and compliant with internal standards affects everything from security to financial outcomes. If a business is approaching a headcount that demands a simplified version of IT operational health, this software is a must-have to complete all of the tasks mentioned above. #### What Types of Enterprise IT Management Software Exist? **Service management tools** This type of tool focuses on IT service management to help employees and customers navigate the company’s IT operations. This includes [help desk](https://www.g2.com/categories/help-desk), [service desk](https://www.g2.com/categories/service-desk), [knowledge management](https://www.g2.com/categories/knowledge-management), [patch management](https://www.g2.com/categories/patch-management), [IT service management](https://www.g2.com/categories/it-service-management-itsm-tools), and [incident management](https://www.g2.com/categories/incident-management) software. DevOps and IT teams would use this type of tool to respond and deliver great user experiences. **Performance management tools** Performance management tools focus on ensuring that the company’s IT infrastructure is running smoothly. This includes a set of [monitoring software](https://www.g2.com/categories/monitoring) such as [application performance monitoring](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring), ​​[network monitoring](https://www.g2.com/categories/network-monitoring), and so on. This provides visibility to all the company’s IT infrastructure performance and connects with service management tools when a performance problem arises. Advanced tools also have [AIOps](https://www.g2.com/categories/aiops-platforms) and machine learning to analyze to identify performance issues and provide root-cause analysis for the IT teams.  ### What are the Common Features of Enterprise IT Management Software? The following are some core features within enterprise IT management tools that can help users in better managing their IT infrastructure and service: **Asset discovery:** At any point in an enterprise, there can be hundreds or thousands of technology assets that are critical for employees and the operation of the company. Taking proper stock of these assets is important for tracking, maintenance, and ensuring compliance and security. The platforms in this category offer enterprise data management related to asset inventory, performance, and history, beginning with the initial discovery of assets for accurate representation. A primary component of many enterprise IT management solutions is the ability to scan a company’s networks and identify the connected devices and assets, including laptops, desktops, and monitors. If new computers are added or removed, the discovery tools in some platforms can automatically detect this and update the data as necessary. IT experts might still need to perform certain manual tasks for configuring new assets based on proper compliance and permissions, but automated asset discovery and history tracking can help provide an accurate picture with minimal legwork. **IT monitoring:** Monitor or log abnormalities is one of the key capabilities. Monitoring software allows companies to keep tabs on every aspect of their application, software, network, and other IT assets’ functionality. It sets a functional baseline for their overall IT health status and alerts IT managers when the performance dips below the baseline. Most software provides dashboards that allow companies to view their IT performance in real-time. **Patch management:** Technology evolves quickly, and once employees are set up with appropriate systems, they require ongoing support to keep various applications updated with the constant flow of security patches and third-party updates. The platforms in this category help IT specialists maintain a bird’s eye view of the many patches and updates required for company assets, and the status of each device and network concerning these updates. When an important patch comes along, the files can be mass distributed to many systems connected to the company network, and in some cases automatically installed within corresponding apps. Several platforms offer similar capabilities with new software as a whole, deploying new applications onto devices so employees don’t have to do it themselves. **Remote desktop access and control:** Although IT teams in larger companies can’t always deliver in-person assistance, modern solutions allow them to assist with individual support issues from afar. Many enterprise IT tools in this category share features of [remote support software](https://www.g2.com/categories/remote-support), which provide users with a way to remotely connect and gain temporary control over employee devices. If an employee is having technical issues with an application or the device itself, IT experts can leverage some of the tools in the category to provide direct support, either walking the employee through the troubleshooting process or taking specific actions directly on their computers through remote control. These capabilities can also be leveraged to help onboard new employees or help them master complex processes involving their technology assets.  **ITSM integration** : IT service management (ITSM) tools should be connected with the monitoring and system management tools. This makes it easier for the users to manage their IT resources and support tickets. For optimal monitoring and resolution of internal issues, these platforms may integrate with service desk software or other programs designed around internal IT support ticketing, case assignment, and resource management. ### What are the Benefits of Enterprise IT Management Software? A few of the benefits of enterprise IT management software are as follows: **Provide visibility over the complete IT infrastructure:** The enterprise solutions in this category offer high-level insights into critical systems, assist with project management related to optimization, balancing, and remediation of company infrastructure. The data generated by these platforms makes them a natural complement to [corporate performance management software](https://www.g2.com/categories/corporate-performance-management-cpm), which provides insight into business objectives and the distributed activities that play a role in several KPIs. In addition, this solution can collect data from various sources such as SaaS, cloud platforms, mobile devices, on-premise assets, and so on. Enterprise IT management platforms offer the most relevant data for keeping systems running alongside other assets that assist with many other tasks IT teams perform. Visibility is a priceless commodity for modern IT teams; these tools are an ideal way for these departments to achieve it. **Reduce downtime:** For mid-size and enterprise businesses, the integrity and performance of company data centers and devices are paramount. With these robust platforms, IT teams can better manage IT asset performance via a central dashboard and related systems to ensure that operations run smoothly. The comprehensive performance metrics and actionable insights offered by these solutions benefit IT teams with planning and execution of resource allocation. When companies get too big for more hands-on IT processes, these tools can help transition teams into the enterprise mindset with large-scale device management and analysis. **Save time from repetitive tasks:** To manage hundreds to thousands of IT assets and devices, IT managers can streamline tasks such as patch deployment and user administration to make sure everything is up to date and follows compliance. Enterprise IT management solutions help automate security and compliance by systematically applying patches, configurations, and custom policies. This helps companies to enforce the most up-to-date IT policies to better control their IT infrastructure. ### Who Uses Enterprise IT Management Software? Below are the teams, personas, roles, and functions that may use the software: **IT teams:** Enterprise IT management tools are specially designed to be used across the IT department of a mid-sized or larger organization. With this software, the IT team can automate asset management, fix abnormalities, and support individual employees with IT issues.  **Cross-functional teams:** Outside of the IT department, other teams can use this software to manage software and devices. They can file tickets and receive remote support when they encounter IT problems.  #### Software Related to Enterprise IT Management Software Related solutions that can be used together with enterprise IT management software include: [Software asset management (SAM) software](https://www.g2.com/categories/software-asset-management-sam) **:** The software used by any organization are central to the daily processes and objectives. These applications can require a great deal of tracking and updating as new versions are released and licenses approach expiration. Software asset management (SAM) is a natural complement to enterprise IT management software since they help IT teams maintain visibility over software, its usage, and use cases across teams. These platforms offer a detailed inventory of a company’s active and inactive software tools, along with their versioning and license details, and the employees currently using them. If an important patch is made available for a tool, these platforms can help deploy and configure timely updates. Furthermore, if a critical application is nearing the end of its license terms, these platforms can help facilitate renewals or upgrades so employees can continue to use and benefit from their important applications. [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting) **:** Deciding how to structure an IT team—including the technology and how they use it—requires a great deal of consideration, with each decision affecting the business as a whole. As a company grows and IT operations become more complex, it may benefit a company to hire an outside consultant for assistance in making the best decisions for a business’s unique needs. IT strategy consulting providers offer a variety of advisory services related to planning and implementing technology strategies. These services might come in handy when mapping out a company’s initial IT efforts, but also when restructuring or optimizing an existing IT department. ### Challenges with Enterprise IT Management Software Software solutions can come with their own set of challenges.  **Integration with other solutions:** Since an enterprise IT management software is usually a collection of software, it is difficult to integrate them with existing infrastructure. Unless the company operates under a single environment, which is rarely the case with large companies, there will be compatibility issues. The company should prepare to pay for additional customization to integrate the software into its legacy systems.  **Resistance to change:** There will be resistance from employees when the company is introducing a set of software. This is an implementation challenge that usually comes with the introduction of any new software, except that this time the challenge is bigger with a collection of software. Those who benefit from the current infrastructure or manual work might fear losing their job or have trouble adapting to the new software. The best way to handle this is to communicate with the stakeholders early during the RFP process so they can have their input. This also encourages buy-in since everyone’s voice is being heard. **Lack of training:** It is not easy to adapt to a new set of software. The company needs to ensure that the IT team and other employees have time for training before the official launch. There should also be a place where staff can ask questions early so everyone is on the same page. Again, those questions sometimes bring out integration issues so it is best to spot them early.  ### How to Buy Enterprise IT Management Software #### Requirements Gathering (RFI/RFP) for Enterprise IT Management Software Enterprise IT management software requirements can include standard asset management features like asset discovery and remote control and industry-specific criteria such as compliance with data regulations. Every company has different needs and many might not even need every software under this software. The buyer should make a business case of what goals need to be accomplished. Then they can list out the feature requirements based on the goals. Last, the buyer needs to create a budget based on the identified goals, and how much value will the software bring to the table.  #### Compare Enterprise IT Management Software Products **Create a long list** A long list should include all products that have the core features for an enterprise-level IT management software unless the feature requirement doesn’t need that specific feature. For example, there is no need to have network monitoring if the company is happy with the existing network monitoring software. When buyers also need to replace certain systems, the long list can consist of software with advanced functionality such as workload automation and cloud computing.  **Create a short list** To generate a short list, buyers should eliminate products from the long list based on integration issues, budget, and bundling. Integration issues are paramount, so the buyer should enquire about additional customization costs with the vendor. Some vendors sell everything in a bundle, which increases the cost. Bundling should be negotiated to fit the budget, especially when the buyer already has some part of the system in place. There should be fewer than five vendors at this point.  **Conduct demos** The demos should be based on scenarios that simulate real-life operations at each stage of the IT asset operation, from daily operations to specific scenarios such as server downtime. Each scenario can focus on a type of requirement, such as monitoring abnormalities, remote support on company devices, or patching new software across different environments. This might take a long time because the buyer is testing a software. Ensuring that there are five or lesser than five products from the short list will help the company to save time while conducting extensive demos.  #### Selection of Enterprise IT Management Software **Choose a selection team** The selection team usually includes IT asset managers, executives such as the CIO, and subject matter experts with extensive knowledge of the use cases. Managers from other departments such as support or procurement can also be involved in their teams using the software depending on the use case. Employees should also have their input during the product demo so everyone has a basic understanding of the software.  **Negotiation** The negotiation should focus on the strengths and weaknesses of each product and vendor. For instance, the ability of the vendor to customize the system or provide global support can be a deal-breaker. **Final decision** Since different software will provide different capabilities, there might not be a direct comparison between the selections. So while the pricing of the software is important, buyers should try to estimate the potential ROI of each solution before making a decision.