1. Integration with lots of Atlassian and non-atlassian tools

2. Call support

3. Email support

4. Alert acknowledgement over call

5. Manage escalation policies

6. One incident for all related alerts Review collected by and hosted on G2.com.

1. It is available only in cloud variant . No on premise variant as of now

2. It is costly for smaller organizations

3. No mapping of incidents with other tools integartion Review collected by and hosted on G2.com.

Really like the clear voice when reacting to alerts through the phone, also never had troubles finding tool integration and its easy to create new teams with custom schedule Review collected by and hosted on G2.com.

biggest drawback I would say is global policies sometimes they work in a odd way and I think some sort of test environment would be extremely nice to have because testing new policies some times gets annoying Review collected by and hosted on G2.com.

This system allows staff in your organization to keep track of and organized your on-call schedules. Review collected by and hosted on G2.com.

So far, there really isn't anything that I dislike. Review collected by and hosted on G2.com.

Ops genie lets my team effectively handle incidents across multiple services and infra, and to also set up alarms for these incidents.

I specifically like the postmortem tool, which helps me track all the improvements that I can make to my services. Review collected by and hosted on G2.com.

It more or less does what it is supposed to do, and I have personally not faced any major challenges when I use this tool. A perfect 10 rating from my side! Review collected by and hosted on G2.com.

Incident tracking and alert system provided by opsgenie is best. Review collected by and hosted on G2.com.

Details beginners documentation is not provided properly. Review collected by and hosted on G2.com.

The possibility of configure phone calls in order to manage and escalate alerts Review collected by and hosted on G2.com.

sometimes the schedule and escalation configuration is confusing Review collected by and hosted on G2.com.

It works well with other Atlassian products. I love the Jira integration a lot. Additionally, it has a lot of integrations other than Atlassian products, which is also a very nice thing to have. Review collected by and hosted on G2.com.

Nothing much but if I were to switch from the Atlassian environment, I am afraid it will not work as expected. Review collected by and hosted on G2.com.

The ability to configure the alarms as well integrations with other apps like slack and cloud providers are smooth. One can rely on availability of their cloud infrastructure If proper alerts and set and configured through Opsgenie integrations. Review collected by and hosted on G2.com.

Sometimes recurring notifications for a closed alerts might happen which can be slightly optimized. If there suggestions for better on call rotations by providing availability to Opsgenie, that'll help us address this issues better. Review collected by and hosted on G2.com.

Clear information as to who is on call and when as well as the apps ability to switch your device from silent mode to loud when you go on call. This makes a huge difference as we ALL know that one person who didn't notice, had their phone on silent then slept through a call. Review collected by and hosted on G2.com.

Not exactly visually appealing, while not a major issue it does make that on-call notification all the more depressing. Review collected by and hosted on G2.com.

Helps to schedule, team management, and the best features are as follows it helps with integration and email alerts with gmail. Review collected by and hosted on G2.com.

It could be helpful to add support for schedule management where it allows a random selection of people looking into consideration not a single person has repeats or overlaps. Review collected by and hosted on G2.com.