Opsgenie is one place where we can put all our production and development servers and configure the appropriate templates,proxies,etc for them and monitor them efficiently .The additional feature of Opsgenie is that we can put a phone call or sms alert whenever we get a specific priority alert like p1 or p2 whenever it triggers in Opsgenie.Opsgenie helps to avoid Outage in production systems by informing the team about any server which needs to be fixed before the customer gets the problem. Review collected by and hosted on G2.com.

I have been working on Opsgenie for two years and as per my experience ,if we have put all the templates,groups ,proxies and macros configuration correctly then there is no chance of missing an alert.So there is nothing i can dislike about Opsgenie. Review collected by and hosted on G2.com.

Opsgenie is easy to set up for our main on-call rotation. It's also able to be used to create scheduling rotations for other schedule types when the schedule might be a bit out of the ordinary Review collected by and hosted on G2.com.

Some of the customised scheduling where the rotation is a bit out of the ordinary, set up can be a bit confusing, and to get it to work, the schedule is built almost unconventionally. Review collected by and hosted on G2.com.

Opsgenie as names suggest some moments are always remembered when any defects come & catch by anyone, we say OPS - Reporting defects & tracking them are the best of it. Review collected by and hosted on G2.com.

The notification part annoys everyone, there is no way to stop particular notification to individual. Other thing are some features may not work as expected due to integration permission. Review collected by and hosted on G2.com.

Opsgenie is a good platform when it comes to raising, managing and monitoring incidents with capability to send alerts and schedule escalations across the development and operations teams. Review collected by and hosted on G2.com.

It is little bit tough to get the hang of the user interface and functionalities when starting with it for the first time. Other than that, I do not see any issues with the tool. Review collected by and hosted on G2.com.

The ability to perform SLA via SMS/Phone

The shift/on-call interface is super easy to use

Super friendly support team (very responsive)

supports alot of different integrations Review collected by and hosted on G2.com.

Automations capabilities are very limited (the opsgenie api only supports actions inside the platform itself (close ticket, open ticket etc.) . Review collected by and hosted on G2.com.

Love the ability to see who's on-call, especially for other teams, we can quickly reach out to other support areas to alert them right from the app. Review collected by and hosted on G2.com.

The alert by a phone number should be part of the base package. Certain folks just don't have a readily available email channel to send an alert. Review collected by and hosted on G2.com.

The functionality of the product was simple and pretty easy to implement. Review collected by and hosted on G2.com.

not really a dislike, but just has to spend time fine tunning it to make sure alerting was proper and correct. Review collected by and hosted on G2.com.

Opsgenie can be integrated with other messaging services like slack, to provide intantaneous metric variations in data and alerting the users about the variationa. Review collected by and hosted on G2.com.

The UI is less informative and integration is not available for all programming languages. Also there is no facility to customise the messages as per the user requirements. Review collected by and hosted on G2.com.

It is easily configurable for use with other items. Review collected by and hosted on G2.com.

Integration with our PSA is no longer supported, preventing us from using the product Review collected by and hosted on G2.com.

Escalation in team, add the right responder Review collected by and hosted on G2.com.

Phone calls, but we can always disable that Review collected by and hosted on G2.com.