--- title: Opsgenie Reviews meta_title: 'Opsgenie Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Opsgenie works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 54 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Opsgenie Reviews **Vendor:** Atlassian **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 54 ## About Opsgenie Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com ## Opsgenie Pros & Cons **What users like:** - Users value the **extensive integrations** of Opsgenie for seamless alert management and customizable tagging options. (1 reviews) - Users value the **flexible alert integration** in Opsgenie, enhancing identification and management of notifications effectively. (1 reviews) - Users value the **integration capabilities** of Opsgenie, allowing seamless alerts and efficient tagging for better organization. (1 reviews) - Users find Opsgenie’s **ease of use** invaluable for managing on-call schedules and providing reliable off-hours support. (1 reviews) - Users value the **easy integrations** with multiple tools, enhancing alert management and organization in Opsgenie. (1 reviews) - Features (1 reviews) - Users praise the **ease of integrations** with Opsgenie, enhancing alerts management across multiple tools effortlessly. (1 reviews) - On-Call Services (1 reviews) **What users dislike:** - Users report a challenging **learning curve** due to changes in item locations with the new Jira Service Management integration. (1 reviews) - Users experience a **steep learning curve** due to frequent changes and updates in the Opsgenie interface. (1 reviews) ## Opsgenie Reviews ### 1. Opsgenie is a good solution for emergency paging **Rating:** 2.5/5.0 stars **Reviewed by:** Danny B. | Detection & Response Lead, Cyber Security | Saks Cloud Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Opsgenie?** Opsgenie is a part of the Atlassian suite and the layout will look like Jira. There are many options to tailor a schedule, send an e-mail, and input a schedule. **What do you dislike about Opsgenie?** The platform can be very confusing especially adding a schedule that changes every week. **What problems is Opsgenie solving and how is that benefiting you?** We purchased Opsgenie to replace Pagerduty because we had Jira as a ticketing system. Since Opsgenie is a part of the Atlassian suite, this option was chosen to save money and consolidate products under one umbrella. We use Opsgenie so other departments can open P1 tickets to alert who is on call for that day in order to respond to any incidents. There is an option for Slack integration, e-mail, and text messaging to reach the intended party. ### 2. Opsgenie as advanced incident management tool **Rating:** 2.5/5.0 stars **Reviewed by:** Avni B. | IT Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Opsgenie?** 1. Integration with lots of Atlassian and non-atlassian tools 2. Call support 3. Email support 4. Alert acknowledgement over call 5. Manage escalation policies 6. One incident for all related alerts **What do you dislike about Opsgenie?** 1. It is available only in cloud variant . No on premise variant as of now 2. It is costly for smaller organizations 3. No mapping of incidents with other tools integartion **Recommendations to others considering Opsgenie:** 1 it is good tool if budget is not an issue to you **What problems is Opsgenie solving and how is that benefiting you?** 1. Integration of monitoring tools with opsgenie and jsm 2. Handle alerts on application availability through opsgenie 3. You can integrate status page with opsgenie 4. You can view status of applications through opsgenie via service in opsgenie ## Opsgenie Discussions - [How do I try Opsgenie out?](https://www.g2.com/discussions/how-do-i-try-opsgenie-out) - 1 comment, 1 upvote - [Who is Opsgenie for?](https://www.g2.com/discussions/who-is-opsgenie-for) - 1 comment, 1 upvote - [How does Opsgenie help me work faster and smarter?](https://www.g2.com/discussions/how-does-opsgenie-help-me-work-faster-and-smarter) - 1 comment, 1 upvote - [What makes Opsgenie stand out?](https://www.g2.com/discussions/what-makes-opsgenie-stand-out) - 1 comment, 1 upvote - [Can I use Opsgenie with on-prem?](https://www.g2.com/discussions/can-i-use-opsgenie-with-on-prem) - 1 comment, 1 upvote - [View Opsgenie pricing details and edition comparison](https://www.g2.com/products/opsgenie/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A54%3A00+-0500&secure%5Bsession_id%5D=20491a23-3efc-4bcc-a11b-3a2773783274&secure%5Btoken%5D=dc65e5a59f0cd6ebd19fe30d330465140a3be23c1f6ead064137ebabffe9ccfb&format=llm_user) ## Opsgenie Integrations - [Google Stackdriver Incident Response and Management](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews) - [Graylog](https://www.g2.com/products/graylog/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [LibreNMS](https://www.g2.com/products/librenms/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) ## Opsgenie Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top Opsgenie Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (766 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews)